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the terms. If you do not accept the terms, do not use the device or
software. Instead contact Microsoft Mobile or the party from which you
purchased the device to determine its return policy.
Find your model number and serial
number (IMEI)
If you need to contact your care point or your service provider, you may
need info such as the model number and the serial number (IMEI). To
see the info, tap
Settings > about.
You can also find the info on your phone label, which is located under
the battery.
Product and safety info
Network services and costs
You can only use your device on the LTE 700 (13), 1700 (4), 1900 (2);
WCDMA 850, 1900, 2100; CDMA BC0, BC1; and GSM 850, 900, 1800, 1900
MHz networks. You need a subscription with a service provider.
Using some features and downloading content require a network
connection and may result in data costs. You may also need to subscribe
to some features.
Important: 4G/LTE might not be supported by your network
service provider or by the service provider you are using when
traveling. In these cases, you may not be able to make or receive
calls, send or receive messages or use mobile data connections.
To make sure your device works seamlessly when full 4G/LTE
service is not available, it is recommended that you change the
highest connection speed from 4G to 3G. To do this, swipe left
on the start screen, and tap
Settings > mobile+SIM. Switch
Highest connection speed to 3G.
For more info, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be guaranteed.
Never rely solely on any wireless phone for essential
communications like medical emergencies.
Before making the call:
• Switch the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Press
, and tap
>
.
2. Type in the official emergency number for your present location.
Emergency call numbers vary by location.
3. Tap call.
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