Dell Precision 5760 Service Manual
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Dell Precision 5760 Service Manual

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Precision 5760
Service Manual
Regulatory Model: P92F
Regulatory Type: P92F002
September 2021
Rev. A02

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Summary of Contents for Dell Precision 5760

  • Page 1 Precision 5760 Service Manual Regulatory Model: P92F Regulatory Type: P92F002 September 2021 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components..........................7 After working inside your computer..........................7 Chapter 2: Removing and installing components................8 Recommended tools................................8 Screw list....................................8 Major components of Precision 5760........................... 10 Base cover................................... 12 Removing the base cover............................12 Installing the base cover.............................15 Battery....................................16 Lithium-ion battery precautions..........................
  • Page 4 Updating the BIOS from the F12 One-Time boot menu..................70 Chapter 5: Troubleshooting......................72 Handling swollen Lithium-ion batteries........................72 Locate the Service Tag or Express Service Code of your Dell computer ..........72 System diagnostic lights..............................73 SupportAssist diagnostics............................... 74 Built-in self-test (BIST)..............................74 M-BIST...................................

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...
  • Page 9 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image and keyboard assembly. Solid-state drive thermal System board and M2x4 bracket (SSD2 slot) palm-rest and NOTE: This keyboard assembly screw is also one of the seven screws that secures the battery to the palm-rest...

  • Page 10: Major Components Of Precision 5760

    Wireless-card bracket System board M2x4 USB-port bracket (left) Palm-rest and M2x4 keyboard assembly USB-port bracket (right) Palm-rest and M2x4 keyboard assembly Major components of Precision 5760 The following image shows the major components of Precision 5760. Removing and installing components...
  • Page 11 1. Base cover 2. Battery 3. Solid-state drive 1 thermal bracket Removing and installing components...

  • Page 12: Base Cover

    19. Heat sink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 13 Removing and installing components...
  • Page 14 Steps 1. Remove the eight Torx T5 screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly.

  • Page 15: Installing The Base Cover

    NOTE: After your computer is reassembled and powered on, it prompts for the Real Time Clock (RTC) reset. When the RTC reset cycle occurs, the computer restarts several times and then an error message is displayed– "Time of day not set". Enter the BIOS when this error appears and set the date and time on your computer to resume normal functionality.

  • Page 16: Battery

    Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Replace the eight Torx T5 screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.

  • Page 17: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 18: Installing The Battery

    3. Remove the screw (M1.4x6.3) that secures the solid-state drive thermal bracket and the battery to the palm-rest and keyboard assembly. NOTE: The screw (M1.4x6.3) secures the top of the battery and the solid-state drive thermal brackets to the system board.

  • Page 19: Memory Module

    Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure.

  • Page 20: Installing The Memory Module

    Installing the memory module Prerequisites About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure. Steps 1. Lift the Mylar that covers the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3.

  • Page 21: Solid-State Drive In Ssd1 Slot

    2. Follow the procedure in After working inside your computer. Solid-state drive in SSD1 slot Removing the M.2 2230 solid-state drive from the SSD1 slot Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 22: Removing The M.2 2280 Solid-State Drive From The Ssd1 Slot

    About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD1 slot.

  • Page 23: Installing The M.2 2280 Solid-State Drive In The Ssd1 Slot

    About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD1 slot.

  • Page 24: Solid-State Drive In Ssd2 Slot

    Steps 1. Align the notch on the solid-state drive with the tab on the SSD1 slot. 2. Slide the solid-state drive into the SSD1 slot. 3. Using the alignment post, place the solid-state drive thermal bracket over the solid-state drive. 4.

  • Page 25: Installing The M.2 2230 Solid-State Drive In The Ssd2 Slot

    Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket to the palm-rest and keyboard assembly. 2. Lift the solid-state drive thermal bracket off the system board. 3. Slide and lift the solid-state drive off the SSD2 slot on the system board. Installing the M.2 2230 solid-state drive in the SSD2 slot Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 26: Removing The M.2 2280 Solid-State Drive From The Ssd2 Slot

    Steps 1. Align the notch on the solid-state drive with the tab on the SSD2 slot. 2. Slide the solid-state drive into the SSD2 slot. 3. Using the alignment post, place the solid-state drive thermal bracket on the solid-state drive. 4.

  • Page 27: Installing The M.2 2280 Solid-State Drive In The Ssd2 Slot

    Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board. 2. Lift the solid-state drive thermal bracket off the system board. 3. Slide and lift the solid-state drive off the SSD2 slot. Installing the M.2 2280 solid-state drive in the SSD2 slot Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 28: Fans

    Steps 1. Align the notch on the solid-state drive with the tab on the SSD2 slot. 2. Slide the solid-state drive into the SSD2 slot. 3. Using the alignment post, place the solid-state drive thermal bracket over the solid-state drive. 4.

  • Page 29: Installing The Right Fan

    Steps 1. Remove the screw (M1.6x4) that secures the right fan (FAN1) to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2. Remove the two screws (M2x4) that secure the right fan (FAN1) to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

  • Page 30: Removing The Left Fan

    Steps 1. Connect the right fan cable to the system board. 2. Align the screw holes on the right fan (FAN1) with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the screw (M1.6x4) that secures the right fan (FAN1) to the system board and palm-rest and keyboard assembly. 4.

  • Page 31: Installing The Left Fan

    Steps 1. Remove the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2. Remove the screw (M1.6x4) that secures the left fan (FAN2) to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

  • Page 32: Heat Sink

    Steps 1. Align the screw holes on the left fan (FAN2) with the screw holes on the system board and palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly. 3.

  • Page 33: Installing The Heat Sink (For Computers Shipped With Integrated Graphics Card)

    Steps 1. In reverse sequential order (4 > 3 > 2 > 1), as indicated by the numbers on the heat sink, loosen the four captive screws (M2x6.5) that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites...

  • Page 34: Removing The Heat Sink (For Computers Shipped With Discrete Graphics Card)

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1 > 2 > 3 > 4), as indicated by the numbers on the heat sink, tighten the four captive screws (M2x6.5) that secure the heat sink to the system board.

  • Page 35: Installing The Heat Sink (For Computers Shipped With Discrete Graphics Card)

    Steps 1. In reverse sequential order (6 > 5 > 4 > 3 > 2 > 1), as indicated by the numbers on the heat sink, loosen the six captive screws (M2x6.5) that secure the heat sink to the system board. 2.

  • Page 36: I/O Board

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (1 > 2 > 3 > 4 > 5 > 6), as indicated by the numbers on the heat sink, tighten the six captive screws (M2x6.5) that secure the heat sink to the system board.

  • Page 37: Installing The I/O Board

    Steps 1. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 2. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board Prerequisites About this task The following image indicates the location of the I/O board and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 38: Display Assembly

    Steps 1. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. Next steps 1. Install the base cover.
  • Page 39 Removing and installing components...

  • Page 40: Installing The Display Assembly

    Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Push the camera connector and the display connector away from the system board to disconnect the cables from the system board.
  • Page 41 Removing and installing components...
  • Page 42 Steps 1. Slide the palm-rest and keyboard assembly under the display hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the right and the left display hinges. 3. Replace the three screws (M2.5x5) that secure the left display hinge to the system board and the palm-rest and keyboard assembly.

  • Page 43: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 44 The following images indicate the location of the system board and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 45 Steps 1. Remove the two screws (M2x4) that secure the display-assembly cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Push the camera connector and the display connector away from the system board to disconnect the cables from the system board.

  • Page 46: Installing The System Board

    Installing the system board Prerequisites NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. Make the appropriate changes again after you replace the system board.
  • Page 47 Removing and installing components...
  • Page 48 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the antenna cables to the wireless card and route the antenna cables through the routing guides on the palm-rest and keyboard assembly.

  • Page 49: Antenna

    NOTE: Apply sufficient torque when tightening the two screws (M2x4) to avoid damaging the screw threads. Next steps 1. Install the board. 2. Install the right fan. 3. Install the left fan. 4. Install the heat sink (for systems shipped with an integrated graphics card) or the heat sink (for systems shipped with a discrete graphics...

  • Page 50: Installing The Antenna

    Steps 1. Remove the four screws (M2x2) that secure the right antenna to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly. 3. Peel off the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 4.
  • Page 51 Steps 1. Place the antennas into the slots on the palm-rest and keyboard assembly. 2. Route the antenna cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 4.

  • Page 52: Palm-Rest And Keyboard Assembly

    7. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD2 slot. 8. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD1 slot. 9. Install the memory module. 10. Install the battery. 11.

  • Page 53: Installing The Palm-Rest And Keyboard Assembly

    After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 54 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the antenna. 2. Install the system board. 3. Install the display assembly. 4. Install the board. 5. Install the right fan. 6. Install the left fan.

  • Page 55: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 56: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key...

  • Page 57: One Time Boot Menu

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 4. System setup options—System information menu Overview Precision 5760 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 58 Table 4. System setup options—System information menu (continued) Overview Battery State Displays the battery state. Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 59 Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration Secure Digital (SD) Card Boot Enables or disables Secure Digital (SD) Card boot. Secure Boot Enable Secure Boot Enables or disables checking of boot software (including firmware drivers and the operating system). Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI driver signatures.
  • Page 60 Table 6. System setup options—Integrated Devices menu (continued) Integrated Devices USB Configuration Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. By default, Enable USB Boot Support is selected. By default, Enable External USB Ports is selected. Miscellaneous Devices Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device.
  • Page 61 By default, Optimized is selected. USB Wake Support Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. Default: ON Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 62 Table 10. System setup options—Power menu (continued) Power Default: OFF NOTE: If enabled, the computer will not go to sleep, Intel Rapid Start will be disabled automatically, and the operating system power option will be blank if it was set to Sleep. Lid Switch Enable Lid Switch Enables or disables the lid switch.
  • Page 63 Table 11. System setup options—Security menu (continued) Security Default: Enabled Intel Software Guard Extensions Intel SGX Enables or disables the Intel Software Guard Extensions (SGX) to provide a secured environment for running code/storing sensitive information. By default, Software Control is selected. SMM Security Mitigation SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
  • Page 64 Auto OS Recovery Threshold setup option. Default: ON Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. System setup...
  • Page 65 Table 13. System setup options—Update Recovery menu (continued) Update Recovery By default, 2 is selected. Table 14. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the computer. Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system.
  • Page 66 Table 15. System setup options—Keyboard menu (continued) Keyboard OROM Keyboard Access Table 16. System setup options—Pre-Boot Behavior menu Pre-Boot Behavior Adapter Warnings Enable Adapter Warnings Enables or disables the computer to display adapter warning messages when adapters with too little power capacity are detected. Default: ON Warnings and Errors Warnings and Errors...
  • Page 67 Table 18. System setup options—Performance menu Performance Multi-Core Support Active Cores Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. By default, All Cores is selected. Intel SpeedStep Enable Intel SpeedStep Technology Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency, decreasing average power consumption...

  • Page 68: System And Setup Password

    System and setup password Table 20. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 69: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 70: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 71 The flash BIOS menu is displayed. 3. Click Flash from file. 4. Select external USB device. 5. Select the file and double-click the flash target file, and then click Submit. 6. Click Update BIOS. The computer restarts to flash the BIOS. 7.

  • Page 72: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 73: System Diagnostic Lights

    System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white—Power adapter is connected and the battery has more than 5 percent charge. Amber—Computer is running on battery and the battery has less than 5 percent charge. ● Power adapter is connected, and the battery is fully charged. ●...

  • Page 74: Supportassist Diagnostics

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 75: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 76: Flea Power Release

    Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.

  • Page 77: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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