Dell OptiPlex 3280 Service Manual
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Dell OptiPlex 3280 Service Manual

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OptiPlex 3280 All-in-One
Service Manual
Regulatory Model: W21B
Regulatory Type: W21B001
August 2021
Rev. A01

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Summary of Contents for Dell OptiPlex 3280

  • Page 1 OptiPlex 3280 All-in-One Service Manual Regulatory Model: W21B Regulatory Type: W21B001 August 2021 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Safety instructions.......................6 Before working inside your computer..........................6 Before you begin ................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 Transporting sensitive components..........................9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list.....................................
  • Page 4 Wireless card..................................38 Removing the wireless card............................38 Installing the wireless card............................39 Camera assembly................................41 Removing the camera assembly..........................41 Installing the camera assembly..........................42 Bottom cover..................................43 Removing the bottom cover............................. 43 Installing the bottom cover............................44 Heat sink....................................45 Removing the heat sink ............................
  • Page 5 Updating the BIOS in Windows............................94 Updating the BIOS using the USB drive in Windows....................94 Backup media and recovery options..........................94 WiFi power cycle................................94 Drain residual flea power (perform hard reset)......................95 Chapter 6: Getting help and contacting Dell................96 Contents...

  • Page 6: Chapter 1: Safety Instructions

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Before You Begin

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Stand • Cable cover—optional • Back cover • Hard drive • Memory modules •...
  • Page 11 Table 1. OptiPlex 3280 All-in-One screw list Component Screw type Quantity Screw image Cable cover—optional M3x9 System-board shield M3x5 Bottom cover M3x5 M.2 2230 solid-state drive M2x2.5 M.2 2280 solid-state drive/ M2x2.5 Intel Optane memory System fan M3x5 Wireless-card shield M2x2.5...

  • Page 12: Stand

    Before working inside your computer. NOTE: When servicing the system, place it on an elevated, clean, and flat surface. Dell recommends removing the stand to avoid accidental damage to the system display during servicing. About this task The following image provides a visual representation of the fixed stand removal procedure.

  • Page 13: Installing The Fixed Stand

    Steps 1. Press and slide the release button up. 2. Hold the button in the release position and lift the stand upward. 3. Slide the stand downward, to lift the stand off the back cover. Installing the fixed stand Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 14: Removing The Articulating Stand

    Before working inside your computer. CAUTION: When servicing the system, place it on an elevated, clean, and flat surface. Dell recommends removing the stand to avoid accidental damage to the system display during servicing. About this task The following image indicates the articulating stand and provides a visual representation of the removal procedure.
  • Page 15 Steps 1. Press and slide the release button up. Removing and installing components...

  • Page 16: Installing The Articulating Stand

    2. Hold the button in the release position, and lift the stand upward. 3. Slide the stand downward, to lift the stand off the back cover. 4. Pry the rubber feet from the bottom cover and pull it out. Installing the articulating stand Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: Removing The Height Adjustable Stand

    Before working inside your computer. CAUTION: When servicing the system, place it on an elevated, clean, and flat surface. Dell recommends removing the stand to avoid accidental damage to the system display during servicing. About this task The following image provides a visual representation of the height adjustable stand removal procedure.

  • Page 18: Installing The Height Adjustable Stand

    Steps 1. Press and slide the release button up. 2. Hold the button in the release position, and lift the stand upward. 3. Slide the stand downward, to lift the stand off the back cover. Installing the height adjustable stand Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 19: Cable Cover-Optional

    Steps 1. Align the tabs on the stand with the slots on the back cover. 2. Snap the stand until it clicks into place. Next steps 1. Follow the procedure in After working inside your computer. Cable cover—optional Removing the cable cover Prerequisites 1.
  • Page 20 Steps 1. Unroute the power cable from the slots on the cable cover. 2. Remove the screw (M3x9) that secures the cable cover to the bottom cover. 3. Lift the cable cover from the bottom cover. Removing and installing components...

  • Page 21: Installing The Cable Cover

    Installing the cable cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the cable cover installation procedure. Removing and installing components...

  • Page 22: Back Cover

    Before working inside your computer. CAUTION: When servicing the system, place it on an elevated, clean, and flat surface. Dell recommends removing the stand to avoid accidental damage to the system display during servicing. 2. Remove the stand. 3. Remove the cable cover (optional).
  • Page 23 Steps 1. Press and hold the release tab on the back cover to release it from the latch on the system-board shield. 2. Slide the back cover up to release the tabs on the cover from the slots on the middle frame. 3.

  • Page 24: Installing The Back Cover

    Installing the back cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the back cover installation procedure. Removing and installing components...

  • Page 25: Hard Drive

    Steps 1. Place the back cover on the middle frame and system-board shield and align the tabs on the back cover with the slots on the middle frame. 2. Slide the back cover to lock the release tab under the latch on the system-board shield. Next steps 1.

  • Page 26: Installing The Hard Drive

    Installing the hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the hard drive and provides a visual representation of the installation procedure. Steps 1.

  • Page 27: Installing The Memory Modules

    About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1. Pry and remove the DIMM door from the system-board shield 2. Using your fingertips, spread apart the securing clips on the memory-module slot until the memory module pops up. 3.

  • Page 28: System-Board Shield

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 29: Installing The System-Board Shield

    About this task The following image indicates the location of the system-board shield and provides a visual representation of the removal procedure. Steps 1. Remove the five screws (M3x5) that secure the system-board shield to the display-assembly base. 2. Lift the system-board shield off the display-assembly base. Installing the system-board shield Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 30: Solid-State Drive

    Steps 1. Align the screw holes on the system-board shield with the screw holes on the display-assembly base. 2. Replace the five screws (M3x5) to secure the system-board shield to the display-assembly base. Next steps 1. Install the back cover 2.

  • Page 31: Installing The M.2 2230 Solid-State Drive

    About this task The following image indicates the location of the solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x2.5) that secures the solid-state drive to the system board. 2. Slide and remove the solid-state drive from the M.2 card slot on the system board. Installing the M.2 2230 solid-state drive Prerequisites CAUTION:...

  • Page 32: Removing The M.2 2280 Solid-State Drive/Intel Optane Memory Module

    Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x2.5) to secure the solid-state drive to the system board. Next steps 1.

  • Page 33: Installing The M.2 2280 Solid-State Drive/Intel Optane Memory Module

    Steps 1. Remove the screw (M2x2.5) that secures the solid-state drive to the system board. 2. Slide and remove the solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive/Intel Optane memory module Prerequisites CAUTION: Solid-state drives are fragile.

  • Page 34: System Fan

    Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x2.5) to secure the solid-state drive to the system board. Next steps 1.

  • Page 35: Installing The Fan

    Steps 1. Disconnect the system-fan cable from the system board. 2. Remove the three screws (M3x5) that secure the system-fan to the display-assembly base. 3. Lift the system-fan, along with its cable, off the display-assembly base. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 36: Coin-Cell Battery

    Steps 1. Align the screw holes on the system-fan with the screw holes on the display-assembly base. 2. Replace the three screws (M3x5) to secure the system-fan to the display-assembly base. 3. Connect the system-fan cable to the connector on the system board. Next steps 1.

  • Page 37: Installing The Coin-Cell Battery

    Steps 1. Using your fingertip or plastic scribe, press on the metal clip to release the coin-cell battery from the coin-cell battery holder. 2. Lift the coin-cell battery from the coin-cell battery holder. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 38: Wireless Card

    Steps With the positive-side facing up, insert the coin-cell battery into the battery holder on the system board and gently press the battery until it snaps into place. Next steps 1. Install the system-board shield. 2. Install the back cover 3.

  • Page 39: Installing The Wireless Card

    Steps 1. Remove the two screws (M2x4) that secure the wireless-card shield to the system board. 2. Unroute the antenna cables from the routing guides on the display-assembly base. 3. Lift the wireless-card shield out of the system. 4. Remove the screw (M2x4) that secures the wireless-card bracket to the wireless card. 5.
  • Page 40 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme: Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Place the wireless-card bracket on the wireless card. 3.

  • Page 41: Camera Assembly

    Camera assembly Removing the camera assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the cable cover (optional). 4. Remove the back cover. 5. Remove the system-board shield. About this task The following image indicates the location of the camera assembly and provides a visual representation of the removal procedure.

  • Page 42: Installing The Camera Assembly

    3. Unroute the camera cable from the routing guides on the display-assembly base. 4. Remove the two screws (M3x5) that secure the camera assembly to the middle frame. 5. Slide and remove the camera assembly from the middle frame. Installing the camera assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 43: Bottom Cover

    5. Align the screw holes on the camera door with the screw holes on the display-assembly base. 6. Replace the two screws (M3x5) to secure the camera assembly door to the display-assembly base. Next steps 1. Install the system-board shield. 2.

  • Page 44: Installing The Bottom Cover

    Steps 1. Remove the four screws (M3x5) that secure the bottom cover to the display-assembly base. 2. Lift the bottom cover off the display-assembly base. Installing the bottom cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the bottom cover and provides a visual representation of the installation procedure.

  • Page 45: Heat Sink

    Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the cable cover (optional). 4. Remove the back cover. 5. Remove the system-board shield. 6. Remove the system fan.

  • Page 46: Installing The Heat Sink

    Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved.

  • Page 47: Processor

    Processor Removing the processor Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the cable cover (optional). 4. Remove the back cover. 5. Remove the system-board shield. 6. Remove the system fan. 7.

  • Page 48: Installing The Processor

    CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket. Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 49: Rear-I/O Bracket

    CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post. 3. When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor cover. Next steps 1. Install the heat sink.

  • Page 50: Installing The Rear-I/O Bracket

    Steps 1. Remove the four screws (M3x5) that secure the rear-I/O bracket to the display-assembly base. 2. Lift the rear-I/O bracket off the display-assembly base. Installing the rear-I/O bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the rear-I/O bracket and provides a visual representation of the installation procedure.
  • Page 51 Steps 1. Align the screw holes on the rear-I/O bracket with the screw holes on the display-assembly base. 2. Replace the four screws (M3x5) that secure the rear-I/O bracket to the display-assembly base. Next steps 1. Install the bottom cover. 2.

  • Page 52: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program.
  • Page 53 1. Processor 2. Camera cable connector 3. Touch-screen cable connector 4. M.2 2230/2280 solid-state drive/Intel Optane PCIe connector 5. System-fan cable connector 6. Memory module 7. eSPI Debug Card cable connector 8. EC debug connector 9. Hard-drive connector 10. Coin-cell battery 11.
  • Page 54 Steps 1. Disconnect the camera cable from the connector on the system board. 2. Disconnect the touchscreen cable from the connector on the system board. 3. Disconnect the system fan cable from the connector on the system board. Removing and installing components...

  • Page 55: Installing The System Board

    4. Disconnect the microphone-module cable from the connector on the system board. 5. Disconnect the SIO-signal cable from the connector on the system board. 6. Disconnect the speaker cable from the connector on the system board. 7. Disconnect the audio-board cable from the connector on the system board. 8.
  • Page 56 17. M.2 WLAN connector 18. Power-button cable connector 19. Display back-light cable connector The following image indicates the location of system board and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 57: Speakers

    Steps 1. Align the screw holes on the system board with the screw holes on the display-assembly base. 2. Replace the seven screws (M3x5) to secure the system board to the display-assembly base. 3. Connect the camera cable to the connector on the system board. 4.

  • Page 58: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Remove the four screws (M3 4+7.1xZN) that secure the speakers to the display-assembly base. 3. Unroute the speaker cable from the routing guides on the display-assembly base. 4.
  • Page 59 Steps 1. Align the screw holes on the speakers with the screw holes on the display-assembly base. 2. Replace the four screws (M3 4+7.1xZN) to secure the speakers to the display-assembly base. 3. Route the speaker cable through the routing guide on display-assembly base and connect the speaker cable to the system board.

  • Page 60: Power-Button Board

    Power-button board Removing the power-button board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the cable cover (optional). 4. Remove the back cover. 5. Remove the system-board shield. 6. Remove the rear-I/O bracket.

  • Page 61: Microphones

    About this task The following image indicates the location of the power-button board and provides a visual representation of the installation procedure. Steps 1. Align and place the power-button board in the slot on the middle frame. 2. Replace the screw (M3x5) to secure the power-button board to the middle frame. 3.

  • Page 62: Installing The Microphones

    6. Remove the bottom cover. 7. Remove the rear-I/O bracket. 8. Remove the speaker About this task The following image indicates the location of the microphones and provides a visual representation of the removal procedure. Steps 1. Disconnect the microphone cable from the system board, and unroute it from the routing guides on the display-assembly base.

  • Page 63: Side I/O-Board

    Steps 1. Align the screw holes on the microphone modules with the screw holes on the middle frame. 2. Replace the two screws (M2x2.5) that secure the microphone modules to the middle frame. 3. Route the microphone cable through the routing guides on the display-assembly base and connect the microphone cable to the system board.
  • Page 64 6. Remove the system-board shield. 7. Remove the bottom cover. 8. Remove the rear-I/O bracket. About this task The following image indicates the location of the side-I/O board and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M3x5) that secure the side-I/O board shield to the display-assembly base. 2.

  • Page 65: Installing The Side-I/O Board

    Installing the side-I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side-I/O board and provides a visual representation of the installation procedure.

  • Page 66: Audio Board

    Next steps 1. Install the rear-I/O bracket. 2. Install the bottom cover. 3. Install the system-board shield. 4. Install the back cover. 5. Install the cable cover (optional). 6. Install the stand. 7. Follow the procedure in After working inside your computer.

  • Page 67: Installing The Audio Board

    Installing the audio board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the audio board and provides a visual representation of the installation procedure. Steps 1.
  • Page 68 3. Remove the cable cover (optional). 4. Remove the back cover. 5. Remove the system-board shield. 6. Remove the hard-drive. 7. Remove the wireless card. 8. Remove the system board. 9. Remove the bottom cover. 10. Remove the rear-I/O bracket. 11.
  • Page 69 Steps 1. Remove the antenna cables from the routing guides on the display-assembly base. 2. Remove the two screws (M2x2.5) that secure the antenna modules to the middle frame. 3. Carefully peel the copper foil that secures the antenna cables to the middle frame. 4.

  • Page 70: Installing The Antenna Modules

    Installing the antenna modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image provides a visual representation of the antenna modules installation procedure. Removing and installing components...

  • Page 71: Display Panel

    Steps 1. Align and place the antenna modules in the slots on the middle frame. 2. Adhere the copper foil that secures the antenna cables to the middle frame. 3. Replace the two screws (M2x2.5) to secure the antenna modules to the middle frame. 4.
  • Page 72 Steps 1. Remove the 8 screws (M3x5) that secure the middle frame and display-assembly base to the display panel. 2. Place the system in an upright position. 3. Holding the top corner, release the display panel away from the middle frame and display-assembly base. Removing and installing components...

  • Page 73: Installing The Display Panel

    4. Route the display back-light, touch screen and display cable through the slots on the display assembly base. 5. Lift the display panel up from the middle frame and display-assembly base. Installing the display panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of display panel and provides a visual representation of the installation procedure.
  • Page 74 Steps 1. Place the system in an upright position, and slide the display panel on the slots of the display-assembly base. 2. Route the display-backlight, touch screen, and display cable through the slots on the display-assembly base. 3. Place the display-assembly base on a clean and flat surface with the display panel facing down. 4.

  • Page 75: Middle Frame

    6. Install the heat sink. 7. Install the system-board shield. 8. Install the back cover 9. Install the cable cover (optional). 10. Install the stand. 11. Follow the procedure in After working inside your computer. Middle frame Removing the middle frame Prerequisites 1.
  • Page 76 Steps 1. Remove the 11 screws (M3x5) that secure the middle frame to the display-assembly base. 2. Remove the middle frame and lift the middle frame off the display-assembly base. Removing and installing components...

  • Page 77: Installing The Middle Frame

    Installing the middle frame Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the middle frame and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 78 Steps 1. Slide and align the middle frame to the slots on the display-assembly base, then snap the middle frame into place on the display-assembly base. 2. Replace the 11 screws (M3x5) to secure the middle frame to the display-assembly base. Removing and installing components...
  • Page 79 Next steps 1. Install the display panel. 2. Install the antenna module. 3. Install the side-I/O board. 4. Install the microphones. 5. Install the power-button board. 6. Install the system board. 7. Install the camera assembly. 8. Install the speakers. 9.

  • Page 80: Chapter 3: Software

    Operating system • Downloading the drivers Operating system Your Dell Optiplex 3280 All-in-One supports the following operating systems: ● Windows 10 Home (64-bit) ● Windows 10 IoT Enterprise 2019 LTSC (OEM Only) ● Windows 10 Professional (64-bit) ● Windows 10 Pro Education (64-bit) ●...

  • Page 81: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 82: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 83 Table 3. System setup options—System information menu (continued) General-System Information SLOT2_M.2 Displays the M.2 slot2 information. Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed.
  • Page 84 Table 4. System setup options—System Configuration menu (continued) System Configuration Drives Enable or disable various drives on board. By default, all the options are enabled. SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during system startup. By default, the Enable SMART Reporting option is not enabled. USB Configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external...
  • Page 85 Table 5. System setup options—Security menu Security Admin Password Set, change, or delete the administrator password. System Password Set, change, or delete the system password. Internal HDD-0 Password Set, change, or delete the system's internal HDD password. Password Configuration Control the minimum and maximum number of characters allowed for the Admin and System passwords.
  • Page 86 Table 7. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. By default, the Software Controlled option is enabled. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. By default, the 128 MB option is enabled.
  • Page 87 Table 9. System setup options—Power Management menu (continued) Power Management Block Sleep Enable or disable block sleep. By default, the option is disabled. Table 10. System setup options—POST Behavior menu POST Behavior Numlock LED Enable or disable Numlock LED. By default, the Enable Numlock LED option is enabled. Keyboard Error Enable or disable the keyboard error detection.

  • Page 88: Updating The Bios

    SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors.

  • Page 89: Updating The Bios In Linux And Ubuntu

    8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, see knowledge base article 000124211 at www.dell.com/support. Updating the BIOS in Linux and Ubuntu To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 www.dell.com/support.

  • Page 90: System And Setup Password

    Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 91: Deleting Or Changing An Existing System Setup Password

    Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ●...

  • Page 92: Chapter 5: Troubleshooting

    Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ●...

  • Page 93: Recovering The Operating System

    ● If problem persists, replace the system board. CPU Power Cable Connection Issue Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Troubleshooting...

  • Page 94: Updating The Bios In Windows

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 95: Drain Residual Flea Power (Perform Hard Reset)

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 96: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 20. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

This manual is also suitable for:

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