HP OMEN Maintenance And Service Manual
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HP OMEN Maintenance And Service Manual

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OMEN by HP Laptop PC
Maintenance and Service Guide

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  • Page 1 OMEN by HP Laptop PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Processor information IMPORTANT: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle.
  • Page 6 Processor information...
  • Page 7 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 8 viii Safety warning notice...

  • Page 9: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Right side ................................4 Left side ................................. 5 Display ..................................7 Top ..................................9 TouchPad ............................. 9 Lights ..............................9 Button and speakers ......................... 10 Keys ..............................12 Using the action keys ........................
  • Page 10 Downloading a BIOS update ......................72 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 73 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............73 Additional BIOS crisis recovery tool ........................74 9 Backing up, restoring, and recovering ......................75 Creating recovery media and backups ........................
  • Page 11 Using the HP Recovery partition (select products only) ..........78 Using HP Recovery media to recover ................78 Changing the computer boot order ................79 Removing the HP Recovery partition (select products only) ......... 80 10 Specifications ............................81 Computer specifications ............................81 43.94 cm (17.3 in) display specifications ......................

  • Page 13: Product Description

    Product description Category Description Product Name OMEN by HP Laptop PC Processors Intel® Core i7-6700HQ (2.6 GHz, turbo up to 3.5 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W Intel Core i5-6300HQ (2.3 GHz, turbo up to 3.2 GHz), 2133 MHz/6 MB L3, Quad cTDP 35 W (for use with products with NVIDIA®...
  • Page 14 Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression Cameras: ● HP Wide Vision HD: HD camera - indicator LED, USB 2.0, BSI sensor, f2.0, 88° WFOV — 720p by 30 frames per second ●...
  • Page 15 Category Description Mini Dual-Mode DisplayPort 3 USB 3.0 ports (one on right side and two on left side) RJ-45/Ethernet port AC Smart Pin adapter plug Keyboard/ Full-size standard 3-coat paint island-style backlit keyboard with numeric keypad in Dragon Red pointing devices Clickpad with image sensor Multitouch gestures enabled Supports Modern Trackpad Gestures...

  • Page 16: External Component Identification

    Drive light (select products only) ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive (select products only). Mini Dual-Mode DisplayPort Connects an optional digital display device, such as a high- performance monitor or projector.

  • Page 17: Left Side

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide: Select the Start button, select All apps (required on some ▲ products), select HP Help and Support, and then select HP Documentation. Left side...
  • Page 18 Component Description NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Chapter 2 External component identification...

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Display...
  • Page 20 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Chapter 2 External component identification...

  • Page 21: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights...

  • Page 22: Button And Speakers

    Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 23 Component Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

  • Page 24: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes specific system functions when pressed in combination with the key or the spacebar. Windows® key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 25 Icon Description Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

  • Page 26: Bottom

    Bottom Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Service door Provides access to the memory modules.

  • Page 27: Rear

    Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 28 Component Model long name (select products only) Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 External component identification...

  • Page 29: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 Chapter 3 Illustrated parts catalog...
  • Page 31 Item Component Spare part number Display (spared at the component level; see Display assembly subcomponents on page Top cover with keyboard and TouchPad in Onyx Black, with Carbon Fiber pattern 862973-xxx (full-size standard 3-coat paint island-style backlit with numeric keypad) Country Spare part number Country...
  • Page 32 Item Component Spare part number NVIDIA N17E-G1 (GeForce GTX 1060), 6 GB, i7-6700HQ 862261-601 NVIDIA N17E-G1 (GeForce GTX 1060), 6 GB, i5-6300HQ 862262-601 NVIDIA N17E-G2 (GeForce GTX 1070), 8 GB, i7-6700HQ 862263-601 (15) USB board 862971-001 (16) USB board cable 862967-001 (17) Memory...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For products with 3D camera 857451-001 For products with HD camera 857450-001 Microphone board 862969-001 Camera 3D camera 781624-005 HD camera 846006-003 43.94 cm (17.3”) raw panel ● Non-touch screen, FHD, AG, UWVA, 300 eDP, Flat, G-Sync 903815-001 ●...

  • Page 34: Mass Storage Devices

    Item Component Spare part number Hinge kit (includes left and right hinges) 862956-001 Hinge caps 862955-001 Display cable For products with non-touch FHD screen and HD camera 857456-001 For products with non-touch FHD screen and 3D camera 857458-001 For products with non-touch UHD screen and HD camera 857459-001 For products with non-touch UHD screen and 3D camera 857461-001...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter, 230 W PFC, Smart, slim, 4.5 mm 693706-001 External USB ODD, DVD+/-RW DL SuperMulti, 9.5 mm tray load, SATA 747080-001 HDMI to VGA adapter 701943-001 Power cord (black, 1.8 m): For use in Australia and New Zealand 100661-001 For use in China 286496-001...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are two screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 42 Insert a thin plastic tool around the service door to release the clips, and then lift the service door (2) to remove it. Reverse this procedure to replace the service door. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 43: Memory Module

    To update BIOS: Navigate to http:\\www.hp.com. Select Support , and then select Software & drivers. In the Enter my HP model number box, type the computer model information, and then select Find my product. -or- Select Identify now.
  • Page 44 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: To remove the primary memory module, repeat steps 1 and 2. Reverse this procedure to install a memory module.

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There may be as many as 85 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 46 Remove the four front M2x6.0 screws (1), the five M2x6.0 screws (2), and the two M3.25x6.0 screws (3). Insert a thin plastic tool (1) to separate the base enclosure from the top cover, and then remove the base enclosure (2). Reverse the removal procedures to install the base enclosure.

  • Page 47: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 48 Remove the two Phillips M2x4.0 screws (2) securing the right speaker. Release the speaker cable from the routing channels (3) on the battery. Lift the speaker cable and right speaker (4) to move them away from the battery. Remove the six M2x4.0 screws (1) securing the battery. The battery cable may be moved to access two of the battery screws.

  • Page 49: Hard Drive

    Hard drive Description Spare part number Hard drive ● 1 TB 5400 RPM SATA RAW HYBRID 8 GB 731999-005 ● 2 TB 5400 RPM SATA RAW 9.5 mm 801808-005 ● 1 TB 7200 RPM SATA RAW 9.5 mm 766644-005 Hard drive connector and cable 862964-001 Hard drive brackets with rubber 911227-001...
  • Page 50 Lift the back of the hard drive (2) up, and then remove the drive (3). If it is necessary to disassemble the hard drive, perform the following steps: Remove the hard drive cable connector (1) from the hard drive. Slide the two hard drive brackets (2) off the hard drive. Reverse this procedure to reassemble and install the hard drive.

  • Page 51: Ssd (M.2)

    SSD (M.2) Description Spare part number M.2 SATA SSD, PCIe NVMe TLC ● 128 GB 2280 M2 SATA-3 Value PA 827560-026 ● 256 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847109-002 ● 512 GB 2280 M2 PCIe 3x4SS NVMe TLC PA 847110-004 Before removing the SSD, follow these steps: Turn off the computer.

  • Page 52: Front Speakers

    Front speakers NOTE: The speaker spare part kit includes the cable. Description Spare part number Speaker Kit (includes right and left speakers for front and rear) 862958-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 53 Lift the speakers (4) to remove them. Reverse this procedure to install the front speakers. Component replacement procedures...

  • Page 54: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO) 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 55 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 56: Fans

    Fans Description Spare part number Fans (includes left and right fans, plastic thermal cover, and sponge) 910440-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Heatsink

    Heatsink Description Spare part number Heatsink, includes thermal pads, thermal plastic, and spacer sponges 903131-001 Before removing the heatsink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 58 The following illustration shows the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink. NOTE: If you are replacing the system board, but not the heat sink, remove any thermal pads that remain on the system board and place them on the heat sink.

  • Page 59: System Board

    System board Description Spare part number System board NVIDIA N17E-G1 (GeForce GTX 1060), 6 GB, i7-6700HQ 862261-601 NVIDIA N17E-G1 (GeForce GTX 1060), 6 GB, i5-6300HQ 862262-601 NVIDIA N17E-G2 (GeForce GTX 1070), 8 GB, i7-6700HQ 862263-601 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 60 (2) Backlight cable (3) Keyboard cable (4) Touchpad cable (5) Display cable (6) USB board ribbon cable (7)Speaker cable Remove the two Phillips M2x4.0 screws (1) securing the system board to the computer. Release the system board from the latch (2) securing it to the computer. Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 61 Lift the system board (3), and then remove it. To remove the USB card cable, carefully place the system board face down. Component replacement procedures...
  • Page 62 Open the ZIF connector (1) to release the USB card cable from the system board, and then remove the cable (2). Reverse this procedure to install the system board. IMPORTANT: After system board replacement, be sure to complete post-installation tasks as required that may include: Verifying functionality of the computer ●...

  • Page 63: Rtc Battery

    RTC battery Description Spare part number RTC battery 857380-001 Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Disconnect all external devices connected to the computer.
  • Page 64 Use a thin tool (1) to release the battery from the battery holder, and then remove the battery (2). Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 65: Usb Board

    USB board Description Spare part number USB board 862971-001 USB board cable 862967-001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 66 Lift the USB board (4) to remove it from the top cover. Reverse this procedure to install the USB board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 67: Power Button Board

    Power button board Description Spare part number Power button board 862970-001 Power button board cable 862965-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 69: Rear Speakers

    Rear speakers NOTE: The speaker spare part kit includes the cable. Description Spare part number Speaker Kit (includes right and left speakers for front and rear) 862958-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 70 Lift the speakers (2) to remove them. Reverse this procedure to install the rear speakers. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 71: Touchpad Board

    TouchPad board Description Spare part number TouchPad board 862959-001 TouchPad cable 862966-001 TouchPad rubber click button 910443-001 Before removing the TouchPad board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Remove the three Phillips M2x2.5 screws (4) that secure the TouchPad board, and then remove the TouchPad board (5) from the computer. Reverse this procedure to install the TouchPad board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 73: Power In Connector

    Power in connector Description Spare part number Power in connector 907562-001 Before removing the power in connector, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 74 Remove the connector (3). Reverse this procedure to install the power in connector. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 75: Display Assembly

    Display assembly Description Spare part number Antenna, dual 857443-001 Back cover in Shadow Mesh, includes dual antenna 862968-001 Display bezel ● For products with 3D camera 857451-001 ● For products with HD camera 857450-001 Display cable For products with non-touch FHD screen with HD camera 857456-001 ●...
  • Page 76 System board (see System board on page Power in connector (see Power in connector on page Remove the display assembly: Remove the three Phillips screws securing the right hinge. NOTE: Make note of the routing of the cables before removing the cables. Open the hinges (1) as wide as possible, release the display cable from the clips (2) securing it to the top cover, and then move the display cable (3) out of the way.
  • Page 77 Release the antenna cable from the clips (4) securing it to the top cover, move the antenna cable (5) out of the way, and then remove the display assembly (6). If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3).
  • Page 78 If it is necessary to replace the raw display panel, remove the four Phillips M2.0 x 3 screws (1) that secure the display panel to the display enclosure, and then lift the panel (2) to remove it. Remove the tape (1) covering the display panel connector, disconnect the connector (2) from the display panel, and then remove the panel (3).
  • Page 79 Remove the Phillips M2x3.0 screws (3) from the top of each hinge bracket, and then remove the hinge brackets (4). Turn the bracket face down, remove the Phillips M2x3.0 screw (1) from the top, and then remove the hinge bracket cap (2). If it is necessary to replace the WLAN antennas: Release the WLAN antenna cable from the routing path (1) of the display enclosure.
  • Page 80 Remove the WLAN antenna cable (3) from the display enclosure. If it is necessary to replace the display cable: Release the cable from the routing path (1) along the display enclosure. Remove the cable (2). IMPORTANT: Use care when handling and installing the new antennas. Accidental bending of the antenna elements will detune the antenna and degrade the computer’s performance.

  • Page 81: Camera

    Camera Description Spare part number Camera ● 3D camera 781624-005 ● HD camera 846006-003 Microphone board 862969-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the camera, follow these steps: Shut down the computer.
  • Page 82 For HD cameras only, lift the frame (5) to remove it from the display enclosure. If it is necessary to replace the microphone module: CAUTION: Handle the module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.

  • Page 83: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 84: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 85: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 86: Additional Bios Crisis Recovery Tool

    Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 87: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 88: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 89: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 90: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 91: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 92: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 93: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Width 41.68 cm 16.41 in Depth 27.95 cm 11.0 in Height 3.29 cm 1.3 in Weight 3.35 kg (depending on 7.39 lbs (depending on configuration) configuration) Input power Operating voltage and current 19.5 V dc @ 11.8 A – 230 W Temperature Operating 5°C to 35°C...

  • Page 94: 43.94 Cm (17.3 In) Display Specifications

    43.94 cm (17.3 in) display specifications Metric U.S. Dimensions Diagonal size 43.94 cm 17.3 in Thickness 4.2 mm 0.165 in Brightness 300 nits (cd/m Resolution 3840x2160 Backlight WLED Surface treatment AntiGlare Companion standard eDP+PSR Viewing angle Hard drive specifications 1 TB* 2 TB* Dimensions Height...

  • Page 95: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 96: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 97 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 98: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 99: Index

    79 22, 63 spare part number 63 bottom 16 display hinges HP PC Hardware Diagnostics (UEFI) buttons spare part number 22 using 73 left TouchPad 9 display panel HP Recovery Manager power 10...
  • Page 100 55 recovery power 10 spare part number 55 discs 76, 78 RJ-45 (network) status 4 spare part numbers 19 HP Recovery Manager 77 power button, identifying 10 media 78 power connector, identifying 5 starting 78 memory power cord supported discs 76...
  • Page 101 USB flash drive 78 spare part number 39 WLAN module using HP Recovery media 76 spare part numbers 20, 39 removal 42 recovery media supported discs, recovery 76 spare part number 42 creating 75 system board creating using HP Recovery...

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