Troubleshooting - Dell SP3022 User Manual

Troubleshooting

Problems
Audio performance issues
Update your system's BIOS and SP3022
rmware
SP3022's buttons don't respond while
making a call via conferencing applications
other than Teams.
Answer call button doesn't work when
receiving calls from Teams
The Echo can be heard during the call
No audio
Microphone doesn't work
Can't make a phone call or pick up an
incoming call in device button via Line,
WhatsApp and WeChat?
Abnormal sound
Possible solutions
• Check and update system BIOS and audio driver for newer version.
• Please update your system's BIOS and drivers from.
https://www.dell.com/support/drivers
• Please update your Dell Speakerphone SP3022 FW from.
https://www.dell.com/support/drivers
• Driver update only possible on Windows 10/11 64-Bit OS System
• Need to connect Dell Speakerphone SP3022 to your computer before updating FW.
• On applications other than Teams, it is recommended to use the in-app controls
rather than the buttons on the Dell SP3022.
• Refer to speakerphone button behavior with various UC apps as above in Page 15
of the document.
• This occurs when you have multiple conferencing applications installed on your device
and active at the same time. In these scenarios, it is recommended to use the in-app
controls rather than the buttons on the Dell Speakerphone SP3022.
• SP3022 has the Echo cancellation feature, which minimizes and reduces any echo
heard on calls.
• If you hear echo from your device, it is possible that the user on the other end does
not have the echo cancellation feature.
• Disconnect and reconnect the Dell Speakerphone SP3022 to your computer.
• Check the computer sound setting and select the Dell Speakerphone SP3022
as the playback device.
• Adjust the volume settings to a adequate level.
• Disconnect and reconnect the Dell Speakerphone SP3022 to your computer.
• Check the computer sound setting and select the Dell SP3022 as the recording
device.
• The Answer Call button on the Dell Speakerphone SP3022 is functional on Teams.
For apps that are not supported, it is recommended to use the in-app controls rather
than the buttons on the Dell Speakerphone SP3022.
• Remove any obstructions between SP3022 and the user.
• Reconnect SP3022 with your device again.
• Disable System Audio Enhancements.
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