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7. Help
Noise interference
To avoid background noise or echoes, ensure that there is enough distance
between your device and the Wi-Fi ® Camera Unit.
Use of other 2.4 GHz products, such as Bluetooth™ systems or microwave
ovens, may cause interference with this product. Keep the Wi-Fi ® Camera Unit
at least 1.5m away from these types of products, or turn them off if they appear
to be causing interference.
Lost connection
Check your Wi-Fi ® settings. If necessary reconnect your Wi-Fi ® . Ensure the
Wi-Fi ® Camera Unit is switched ON. Wait a few minutes to connect to the
Wi-Fi ® system.
If you forget your password
If you do not remember your password, tap Forgot password and submit your
e-mail address. A new password will be sent to your e-mail address immediately.
Troubleshooting for Wi-Fi ® Internet Viewing
Category
Account
Account
Account
Help
Problem
Description / Error
I am unable to login
even after registration.
I receive an error
message saying:
"Email ID is not
registered".
What do I do if I forgot
my password?
Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Click on the "Forgot Password" link
on https://app.hubbleconnected.
com/ #lostpassword OR on your
Android™ or iOS application. An
email will be sent to your registered
email address.
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