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20
TROUBLESHOOTING GUIDE
Troubleshooting Guide
Touch does not work at all.
Problem
Touch does not work at all.
The touch location does not match
the touch coordinates.
When using multiple monitors,
touching is applied to a monitor other
than the one intended.
10 point multi-touch is not working.
Check the USB cable connection.
y
y
- This may occur when the USB cable between PC and monitor is
not connected. Check the USB cable and reconnect it.
Check your PC's power.
y
y
- This may occur when the PC is powered off. Make sure that
your PC's power cord is firmly plugged into a power outlet, then
restart your PC.
Restart your PC.
y
y
- Touch may not respond when the system is down due to an
unstable network.
Check the signal cable connection.
y
y
- If your PC and monitor are not connected with a signal cable,
touch will not work. Check the signal cable connection.
Use the calibration program supported by your OS or application
y
y
to make any corrections.
Set the product as the default monitor.
y
y
y
y
Ensure that your OS supports multi-touch functionality.
Make sure your content supports 10 point multi-touch.
y
y
- The software used (e.g., Flash Player, Paint, etc.) may not support
10 point multi-touch.
Restart the software (e.g. Flash Player, Paint, etc.).
y
y
Restart your PC.
y
y
If the gap between two touch points is 25 mm or less, touch
y
y
errors may occur.
10 point multi-touch support may be unstable on the edge of the
y
y
touch screen.
Using the 10 point multi-touch screen to draw lines may cause
y
y
partial breakage of the lines.
Action
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