Troubleshooting - Asus SP-BT23 Manual

Troubleshooting

Q. Why is it that I cannot hear any sound from the speaker?
A. Try to reboot the Bluetooth device that you are trying to pair the speaker with, such as
your computer or mobile phone. If this does not solve the issue then delete the pairing
information and try pairing the Bluetooth device and speakers again.
Q. My device says 'Bluetooth Module not found' . What can I do?
A. Your Bluetooth device cannot find its internal Bluetooth chip for some reason. Restarting
your Bluetooth device should fix this problem. If it does not, please contact your Bluetooth
device's manufacturer.
Q. My Bluetooth device would not pair with my phone.
A. You need to ensure that the phone or computer you want to connect your Bluetooth
device to support the A2DP (stereo Bluetooth) profile. The speakers will not support
a mono Bluetooth profile. To ensure compatibility, check with your Bluetooth device's
manufacturer.
Q. How far can my speaker be from the Bluetooth device and still play audio?
A. The SP-BT23 will remain connected within a range of 10 meters (30 ft). Sound quality
may start to grow weak after about 7 meters depending on your environment.
Q. Can other electrical devices interfer with the Bluetooth device?
A. Bluetooth technology employs a technique called frequency hopping to constantly change
the frequency at which it sends out data, reducing interference with wireless devices
like cordless landline phones. Noise interference can occur if the Bluetooth device is
used in close proximity with a microwave. Check if there are any such devices in the
surroundings, and if so keep the distance between the SP-BT23 and such devices to at
least 5 - 10 meters. Usually any interference will only cause a slight crackling sound. The
frequency of Bluetooth is much higher than that of radio station bands.
Q. Can somebody else take control of my SP-BT23 if they are in range?
A. No, the SP-BT23 can only connect to previous paired devices that have been
authenticated. The pairing procedure creates an encrypted key known only to the two
devices paired.