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Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer office must be used to order FRU parts...
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CHAPTER 1 Hardware Specification Features ..........1-5 Platform .
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LED 15.6”......... .1-32 Display Supported Resolution (LCD).
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CHAPTER 3 Machine Maintenance Introduction ......... 3-5 General Information .
Dual-channel DDR3 SDRAM support: Up to 4 GB of DDR3 system memory, upgradable to 8 GB using two soDIMM modules Display 15.6" HD 1366 x 768 resolution, high-brightness (200-nit) Acer CineCrystal™ LED-backlit TFT LCD Mercury-free, environment-friendly ...
MPEG-2/DVD decoding WMV9 (VC-1) and H.264 (AVC) decoding ® HDMI (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support Aspire 5755 ® Intel HD Graphics 3000 with 128 MB of dedicated system memory, supporting ® Microsoft DirectX Aspire 5755G ®...
Two USB 2.0 ports ® HDMI port with HDCP support External display (VGA) port Headphone/speaker jack, supporting 3.5 mm headset with built-in microphone for Acer smart handhelds Microphone-in jack Ethernet (RJ-45) port DC-in jack for AC adapter...
Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Integrated webcam Display screen Hardware Specifications and Configurations Item Web camera for video communication (only for certain models). Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models).
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Table 1-1. Top View (Continued) Icon Power button / indicator Keyboard Touchpad Power indicator Battery indicator HDD indicator Communication indicator Click buttons (left and right) Speakers Microphone 1-12 Item Turns the computer on and off. Indicates the computer's power status. For entering data into your computer.
Connects to USB 2.0 devices (e.g., USB mouse, USB camera). Accepts inputs from external microphones. Connects to audio devices (e.g., speakers, headphones). NOTE: Supports compatible 3.5 mm headsets with built-in microphone (e.g. Acer smart handheld headsets). Hardware Specifications and Configurations Description...
Right View Figure 1-4. Right View Table 1-4. Right View Icon USB 2.0 ports USB2.0/3.0* port Optical drive Optical drive access indicator Optical drive eject button Emergency eject hole Kensington lock slot Hardware Specifications and Configurations 4 5 6 Item Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
Base View Figure 1-5. Base View Table 1-5. Base View Icon Battery bay Battery release latch/ lock Memory compartment Hard disk bay 1-16 Item Houses the computer's battery pack. Releases the battery for removal. Insert a suitable tool into the latch and slide to release.
Touchpad Basics Figure 1-6. Touchpad Move finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Using the Keyboard Figure 1-7. Keyboard Lock Keys The keyboard has three lock keys which can be toggled on and off. (Table 1-7) Table 1-7. Keyboard Lock Keys Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-9. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hotkeys Hotkeys or key combinations can be used to access most of the computer's controls like screen brightness and volume output. Figure 1-8. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating...
CPU Fan True Value Table (Tj=100) CPU Temp Throttling 50%: On= 95 °C; OFF=85 °C OS shut down at 100 °C; H/W shut down at 92 °C System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed...
Support WinFlash Wake on LAN from S3 Wake on LAN from S5 in AC mode System information Refer to Acer BIOS specification. Specification Broadcom BCM57785 RJ45 RJ45 at the left side Supports 10/100/1000 Specification New Acer AC7T flat keyboard...
Hard Disk Drive (AVL components) Item Vendor & Model HTS545025B9A Name MK2565GSX ST9250315AS Capacity (GB) 250GB Bytes per sector 512 BYTE Data heads Drive Format Disks Spindle speed 5400RPM (RPM) Performance Specifications Buffer size Interface SATA Fast data transfer 3.0Gbits/s rate (Mbits / sec, max) Media data transfer...
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Item Hard Disk Drive (continued) Data heads Drive Format Disks Spindle speed 5400RPM (RPM) Performance Specifications Buffer size Interface SATA Fast data transfer 3.0Gbits/s rate (Mbits / sec, max) Media data transfer 97Mbytes/s rate 1363.1Mbits/s 996Mbits/s (Mbytes/sec max) DC Power Requirements Voltage tolerance Item Vendor &...
Item Hard Disk Drive (continued) Media data transfer 97Mbytes/s rate (Mbytes/sec max) DC Power Requirements Voltage tolerance Super-Multi Drive Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage 1-30 Specification 97Mbytes/s...
LED 15.6” Item Vendor/Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm) Electrical Interface Viewing Angle (degree)
Bluetooth Interface Item Chipset Data throughput Protocol Interface Connector type Supported protocol Bluetooth Module Item Controller Features Camera Item Vendor and Model Type Mini Card Item Number supported Features 3G Card (N/A) Item Features 1-34 Specification Broadcom BCM2070 TX 1.2Mbits/sec ...
Audio Codec and Amplifier Item Audio Controller Features Amplifier Features Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Sampling rate Internal microphone Internal speaker/quantity Hardware Specifications and Configurations Specification Audio codec: Realtek ALC271X-GR Two stereo DAC support 16/20/24-bit PCM for two ...
Wireless Module 802.11b/g/n Item Chipset Atheros HB95/HB97 Data throughput Protocol Interface Battery Item Vendor & Model name Battery Type Pack capacity Number of battery cell Package configuration Item Vendor & Model name Battery Type Pack capacity Number of battery cell Package configuration Item Vendor &...
USB Port Item USB compliance level Protocol Number of USB port(s) Location Output Current HDMI Port Item Compliance level Data thoroughput Number of HDMI port(s) Location AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency *Information from Approved Vendor’s List (AVL). Hardware Specifications and Configurations Specification USB2.0 / USB3.0...
System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Card Reader Item Chipset Package Maximum supported size Features 1-38 Specification Al devices in the system are turned off completely. OS initiated shutdown.
System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state System DMA Specification Legacy Mode DMA0 DMA1 DMA2 DMA3 DMA4 DMA5 DMA6 DMA7 Hardware Specifications and Configurations Specification Blue color solid on: System on ...
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to when a problem arises.
BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information The Information tab shows a summary of computer hardware information. Information Main CPU Type:...
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Table 2-1 describes the parameters shown in Figure 2-1. Table 2-1. BIOS Information Parameter CPU Type CPU Speed HDD Model Name HDD Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name UUID System Utilities Description...
Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Information Main System Time System Date Total Memory: Video Memory: Graphic mode Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode ...
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Table 2-2. BIOS Main (Continued) Parameter Graphic Allows to switch from text mode to graphics mode Mode Quiet Boot Shows OEM (original equipment manufacturer) screen during system boot instead of traditional POST screen Network Option to boot system from LAN (local area network) Boot F12 Boot Option to use boot menu during POST...
Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Information Main Supervisor Password Is: User Password Is: HDD Password Is: Set Supervisor Password Set User Password Set HDD Password Power on Password Help ...
Setting a Password Perform the following to set supervisor password: 1. Use the and keys to highlight the Set Supervisor Password parameter and press Enter. The Set Supervisor Password dialog box appears. Figure 2-4. Set Supervisor Password 2. Type a new password in the Enter New Password field. Passwords are not case sensitive and the length must not exceed 12 characters.
Removing a Password Perform the following: 1. Use the and keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box is shown. (Figure 2-5) Figure 2-5. Removing a Password: Set Supervisor Password 2. Type current password in Enter Current Password field and press Enter. 3.
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Figure 2-7. Changing a Password: Setup Notice a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Set. c. Press F10 to save changes and exit BIOS Setup Utility. 6. If current password and new password strings do not match, the Setup Warning dialog is shown (Figure 2-8).
Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use and keys to select a device and press F5 or F6 to change the value. Information Main Boot priority order:...
Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Information Main Exit Saving Changes Exit Discard Changes Load Setup Defaults Discard Changes Save Changes Help Exit Figure 2-11. BIOS Exit Table 2-4 describes the parameters in Figure 2-11.
BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is...
DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. 3. Move USB HDD to position 1. (Refer to Information Main Boot priority order: HDD:...
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Figure 2-14. Updating Flash ROM Blocks 7. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-15). Plug in the AC power to continue. Figure 2-15.
WinFlash Utility Perform the following to use the WinFlash Utility: 1. Boot to OS. 2. Open Winflash folder. (Figure 2-16) Figure 2-16. Winflash Program Folder NOTE: NOTE: Flashing of system BIOS cannot be performed on battery power. Make sure AC adapter is connecting to device before executing program.
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5. If the AC adapter is connected and there is no BIOS ROM file size error, a progress screen is shown. (Figure 2-18) P5WVO V0.08(B Figure 2-18. InsydeFlash 6. After flashing process is complete, the program will automatically restart the system. 7.
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Figure 2-20. No AC Power Detected (2 of 2) 8. Connect AC adapter to device and repeat steps two through four. 9. If there is BIOS ROM file size error, the following dialog is shown. (Figure 2-21) Figure 2-21. BIOS ROM File Size Error 10.
Remove HDD/BIOS Password Utilities This section provides details about removing HDD/BIOS passwords. Remove HDD Password as follows: NOTE: NOTE: If the HDD password is incorrectly entered three times, the Password Error Status dialog shown. (Figure 2-22) Figure 2-22. Password Error Status To reset the HDD password, perform the following: 1.
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4. Execute UnlockHD.exe (Figure 2-25) to create a password unlock code. Use the format <UnlockHD [key code]> with the code noted in the Figure 2-24. Example: UnlockHD 54591747 The command generates a password which can be used for unlocking the HDD. Password: 41499389 Figure 2-25.
Removing BIOS Passwords The User and Supervisor passwords can be cleared by shorting the RTC_RST point with a metal instrument. (Figure 2-26) Figure 2-26. CMOS Jumper Cleaning BIOS Passwords To clean the User or Supervisor passwords, perform the following steps: 1.
Miscellaneous Tools Using Boot Sequence Selector The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS Setup Utility. To use the Boot Sequence Selector, perform the following: 1. At a DOS prompt, enter bs <#> and a boot sequence ID number. A boot sequence ID is a digit from 1 to 4.
Using Boot Manager The Boot Manager allows the boot device to be changed without accessing the BIOS. NOTE: NOTE: The F12 Boot Menu option must be set to Enabled in the BIOS Setup Utility’s Main screen. (refer to Main) To use the Boot Manager, perform the following steps: 1.
Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): Aspire xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Write Product Name to EEPROM Input: dmitools /wp Acer Write Serial Number to EEPROM...
Using the LAN MAC EEPROM Utility 1. Extract and copy the contents of LAN MAC Tools.zip to a bootable USB HDD device. 2. Use a text editor to edit MACADDR.TXT with the correct MAC address. 3. Insert USB HDD and boot device. 4.
Machine Maintenance Procedures Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. General Information The product previews seen in the following procedures may not represent the final product During the removal and installation of components, make sure all available cable channels and clips are used and that the cables are installed in the same position.
Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Figure 3-1. Maintenance Flow IMPORTANT: *3G is not available in this model. Machine Maintenance Procedures...
Getting Started The flowchart in Figure 3-1 sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Remove power (A) from the system and peripherals. 2.
3G Card Removal Prerequisite: Battery Pack Removal IMPORTANT: 3G is not available in this model. 1. Locate 3G card slot (A) in battery bay (Figure 3-5). Figure 3-5. Lower Cover Overview 2. Push 3G card (B) in to release it from spring latch (Figure 3-6). Figure 3-6.
Base Door Removal Prerequisite: Battery Pack Removal 1. Remove two (2) screws (A) as shown in Figure 3-10. Figure 3-10. Lower Cover Door Screws 2. Remove door from lower cover. Base Door Installation 1. Insert door flanges (B, Figure 3-11) into slots on lower cover. Figure 3-11.
HDD Module Removal Prerequisite: Base Door Removal 1. Slide HDD (Hard Disk Drive) module (A) away from mainboard connector (B). (Figure 3-12) Figure 3-12. HDD Module 2. Remove module from bay on lower cover. HDD Module Installation 1. Install module into bay on lower cover. 2.
Palmrest Assembly Removal Prerequisite: HDD Module Removal 1. Remove six (6) screws (A) from lower cover. (Figure 3-22) Figure 3-22. Lower Cover Screws for Palmrest 2. Remove two (2) screws (B) from lower cover. (Figure 3-23) Figure 3-23. Base Door Screws for Palmrest Machine Maintenance Procedures 3-25...
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3. Separate the upper cover from the lower cover through HDD bay opening. (Figure 3-24) Figure 3-24. Separating Upper Cover from Lower Cover CAUTION: Touchpad FFC is connected from the touchpad board on palmrest to mainboard. Do not lift palmrest from lower cover. 3-26 Machine Maintenance Procedures...
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4. Put palmrest (E) on keyboard (Figure 3-25). Figure 3-25. Palmrest Removal from Lower Cover 5. Release touchpad FFC (C) from touchpad module connector (D) (Figure 3-26). Figure 3-26. Touchpad FFC Removal from Touchpad Board 6. Remove palmrest from lower cover. Machine Maintenance Procedures 3-27...
USB Module Removal Prerequisite: Upper Cover Removal NOTE: NOTE: USB 3.0 is an optional feature and may not represent the final product. 1. Locate USB (Universal Serial Bus) module (A) on lower cover (Figure 3-35). Figure 3-35. USB Module on Lower Cover NOTE: NOTE: For USB 3.0, remove two (2) screws (B) from mainboard (Figure 3-37).
Keyboard Assembly Removal Prerequisite: Upper Cover Removal 1. Peel back mylar as required. 2. Remove three (3) screws (A), two (2) screws (B), and five (5) screws (C) from keyboard. (Figure 3-42) Figure 3-42. Keyboard Assembly Screws 3. Slide keyboard support plate toward top edge (D) of upper cover. 4.
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4. Lift right side (E) of mainboard until edge is a few cm above lower cover as shown in Figure 3-48. Figure 3-48. Freeing Mainboard Connectors NOTE: NOTE: Connectors on left side of mainboard are set in lower cover slots. Do not force mainboard when removing.
Mainboard Installation 1. Connect DC-IN (C) cable to mainboard connector (D) (Figure 3-49). 2. Flip mainboard and align mainboard connectors to left side of lower cover 3. Install mainboard at a slight angle into slots on left side (E) of lower cover NOTE: NOTE: Connectors on left side of mainboard (i.e.
Thermal Module Installation IMPORTANT: Apply suitable thermal grease and make sure all heat pads are in place before replacing module CAUTION: Thermal grease can damage mainboard. Use caution when applying. The following thermal grease types are approved for use: N302 1.
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3. Align module and heatsink to mainboard screw holes (Figure 3-52). Figure 3-52. Thermal Module Installation 4. Install and secure four (4) screws (C/1 - C/4) and two (2) screws (D/5 - D/6), in numerical order from one (1) to six (6), to mainboard 5.
CPU Removal Prerequisite: Thermal Module Removal 1. Locate module (A) on mainboard (Figure 3-53). Figure 3-53. CPU in Socket 2. Turn captive screw (B) left 180º to release module. 3. Remove module from socket. CPU Installation 1. Align CPU marker (C) with socket marker (D) and install CPU in socket (Figure 3-53). 2.
3G Board Removal Prerequisite: Mainboard Removal IMPORTANT: 3G is not available in this model. 1. Locate 3G board (A) on mainboard (Figure 3-54). Figure 3-54. Lower Cover with 3G Board Machine Maintenance Procedures 3-51...
3. Starting from the bottom-center of the bezel (Figure 3-61), separate the bezel upwards and away from the panel. Move along the edge until the bezel is completely removed. Figure 3-61. LCD Bezel Removal LCD Bezel Installation 1. Locate the bezel hinges (B) on LCD cover (Figure 3-61). 2.
WLAN and 3G Antenna Removal Prerequisite: LCD Panel Removal IMPORTANT: 3G is not available in this model. 1. Release foil tabs (A) covering left WLAN and 3G antennas (B). (Figure 3-68) Figure 3-68. LCD Module Cover without Panel NOTE: NOTE: WLAN antenna cables not shown in image.
The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. NOTE: NOTE: Do not replace a non-defective FRU.
Power On Issues If the system does not power on, perform the following: AC/Batt only power on Power/B Whether OK Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet.
No Display Issues If the Display does not work, perform the following: Replace LCD panel/cable /inverter/b Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.
8. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 9. Reseat the memory modules. 10. Remove the drives. (refer to 11. If the Issue is still not resolved, refer to Abnormal Video If the video appears abnormal, perform the following: 1.
Keyboard Failure If the Keyboard fails, perform the following: Figure 4-4. Keyboard Failure Start Keyboard FPC well connected? Keyboard OK? Replace M/B Connect it well Replacekeyboard Troubleshooting...
Internal Speaker Failure If internal Speakers fail, perform the following: Check M/B SPK cable Check Logic upper Figure 4-6. Internal Speaker Failure Sound Problems Perform the following: 1. Boot the computer. 2. Navigate to Start Control Panel Manager. Check the Device Manager to determine that: ...
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6. Navigate to Start Control Panel Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers.
Microphone Failure If internal or external Microphones fail, perform the following: Check M/B Mic cable Check MIC wire of LCD module Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start and Sound Sound and select the Recording tab. 2.
USB Failure If the USB fails, perform the following: Check IO/Bto M/B CONN Check USB/B Figure 4-8. USB Failure Troubleshooting Start Re-assemble the IO/B Swap M/B CONNto M/B Swap USB/B 4-13...
Wireless Function Failure If the WLAN fails, perform the following: Check antenna to WLcard Check function /B Figure 4-9. Wireless Function Failure 4-14 Start antenna to WL card Check antenna Check WL card Swap M/B Re-assemble the Swap the antenna Swap WL card Swap function/B Troubleshooting...
Card Reader Failure If the Card Reader fails, perform the following: Check the card reader /B Assemble well or not Check the card reader/B Figure 4-11. Card Reader Failure 4-16 Start Replace M/B Connect it well SWAP the IO/B Troubleshooting...
Thermal Unit Failure If the Thermal Unit fails, perform the following: cable well connected? sink well seated? Figure 4-12. Thermal Failure Troubleshooting Start Fan power Fan OK? CPU Heat Swap M/B Connect it well Replace fan Seat it well 4-17...
Other Functions Failure HDD Not Operating Correctly If the HDD fails to operate correctly, perform the following: 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to confirm the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a.
ODD Failure If the ODD fails, perform the following: Check ODD module Check ODD/B FPC Assemble OK or NG Check ODD/B OK or NG Figure 4-14. ODD Failure ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: ...
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The ODD is noisy Perform the following: 1. Boot the computer and retry the operation. 2. Use an different disc. 3. Navigate to Start Computer. Check that the ODD device is shown in the Devices with Removable Storage panel. ...
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Navigate to Start Select the Recording tab. In the Desktop disc recording panel, select the writable ODD from the drop down list. Click OK. 7. Confirm that the software used for burning discs is the factory default. If using different software, refer to the software's user manual.
If the ODD works properly with alternate discs, the original disc is probably defective and should be replaced. 3. Remove the power and remove the cover to inspect the connections to the ODD. Refer to Online Support Information. Check for broken connectors on the drive, motherboard, and cables. ...
1. Remove power from the computer. 2. Visually check FRUs for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices ...
Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase PostBDS InsydeH2ODDT™...
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Table 4-3. SEC Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) SEC_FORCE_MAX_RATIO* SEC_GO_TO_SECSTARTUP SEC_GO_TO_PEICORE party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\PostCode.h) PEI_SIO_INIT PEI_CPU_REG_INIT PEI_CPU_AP_INIT* PEI_CPU_HT_RESET* PEI_PCIE_MMIO_INIT PEI_NB_REG_INIT PEI_SB_REG_INIT PEI_PCIE_TRAINING* PEI_TPM_INIT PEI_SMBUS_INIT PEI_PROGRAM_CLOCK_GEN PEI_IGD_EARLY_INITIAL * PEI_HECI_INIT*...
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Table 4-4. PEI Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) PEI_RECOVERY_MEDIA_NOT_FOUND PEI_RECOVERY_LOAD_FILE_DONE PEI_RECOVERY_START_FLASH PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE party relate functions – Platform dependence. Table 4-5. DXE Phase POST Code Table Functionality Name (Include\PostCode.h) DXE_TCGDXE* DXE_SB_SPI_INIT* DXE_CF9_RESET* DXE_SB_SERIAL_GPIO_INIT* DXE_SMMACCESS* DXE_NB_INIT* DXE_SIO_INIT* DXE_LEGACY_REGION* DXE_SB_INIT* DXE_IDENTIFY_FLASH_DEVICE...
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Table 4-5. DXE Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) DXE_SMART_TIMER_INIT DXE_PCRTC_INIT DXE_SATA_INIT* DXE_SMM_CONTROLER_INIT* DXE_LEGACY_INTERRUPT* DXE_RELOCATE_SMBASE DXE_FIRST_SMI DXE_VTD_INIT* DXE_BEFORE_CSM16_INIT DXE_AFTER_CSM16_INIT DXE_LOAD_ACPI_TABLE DXE_SB_DISPATCH* DXE_SB_IOTRAP_INIT* DXE_SUBCLASS_DRIVER* DXE_PPM_INIT* DXE_HECIDRV_INIT* party relate functions – Platform dependence. Table 4-6. BDS Phase POST Code Table Functionality Name (Include\PostCode.h) BDS_ENTER_BDS BDS_INSTALL_HOTKEY...
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Table 4-6. BDS Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) BDS_CONNECT_CONSOLE_IN BDS_CONNECT_CONSOLE_OUT BDS_CONNECT_STD_ERR BDS_CONNECT_USB_HC BDS_CONNECT_USB_BUS BDS_CONNECT_USB_DEVICE BDS_NO_CONSOLE_ACTION BDS_DISPLAY_LOGO_SYSTEM_INFO BDS_START_IDE_CONTROLLER BDS_START_SATA_CONTROLLER BDS_START_ISA_ACPI_CONTROLLER BDS_START_ISA_BUS BDS_START_ISA_FDD BDS_START_ISA_SEIRAL BDS_START_IDE_BUS BDS_START_AHCI_BUS BDS_CONNECT_LEGACY_ROM BDS_ENUMERATE_ALL_BOOT_OPTION BDS_END_OF_BOOT_SELECTION BDS_ENTER_SETUP BDS_ENTER_BOOT_MANAGER BDS_BOOT_DEVICE_SELECT BDS_EFI64_SHADOW_ALL_LEGACY_ROM Troubleshooting Phase Post Description Code Keyboard Controller, keyboard and mouse initialization Video device initialization...
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Table 4-6. BDS Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) BDS_ACPI_S3SAVE BDS_READY_TO_BOOT_EVENT BDS_GO_LEGACY_BOOT BDS_GO_UEFI_BOOT BDS_LEGACY16_PREPARE_TO_BOOT BDS_EXIT_BOOT_SERVICES* BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH party relate functions – Platform dependence. Table 4-7. PostBDS POST Code Table Functionality Name (Include\PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INTI9 POST_BDS_BOOT_SECTOR Table 4-8. S3 Functions POST Code Table Functionality Name (Include\PostCode.h) S3_RESTORE_MEMORY_CONTROLLER S3_INSTALL_S3_MEMORY...
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Table 4-8. S3 Functions POST Code Table (Continued) Functionality Name (Include\PostCode.h) S3_MEMORY_CALLBACK S3_ENTER_S3_RESUME_PEIM S3_BEFORE_ACPI_BOOT_SCRIPT S3_BEFORE_RUNTIME_BOOT_SCRIPT S3_BEFORE_RELOCATE_SMM_BASE S3_BEFORE_MP_INIT S3_BEFORE_RESTORE_ACPI_CALLBACK S3_AFTER_RESTORE_ACPI_CALLBACK S3_GO_TO_FACS_WAKING_VECTOR Table 4-9. ACPI Functions POST Code Table Functionality Name (Include\PostCode.h) ASL_ENTER_S1 ASL_ENTER_S3 ASL_ENTER_S4 ASL_ENTER_S5 ASL_WAKEUP_S1 ASL_WAKEUP_S3 ASL_WAKEUP_S4 Troubleshooting Phase Post Code Set cache for physical memory during S3 resume...
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Table 4-10. SMM Functions POST Code Table Functionality Name (Include\PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT SMM_ACPI_ENABLE_START SMM_ACPI_ENABLE_END SMM_S1_SLEEP_CALLBACK SMM_S3_SLEEP_CALLBACK SMM_S4_SLEEP_CALLBACK SMM_S5_SLEEP_CALLBACK SMM_ACPI_DISABLE_START SMM_ACPI_DISABLE_END Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger...
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CHAPTER Jumper and Connector Locations...
Power Board Figure 5-5. Power Board Top Figure 5-6. Power Board Bottom Table 5-4. Power Board Item Switch Button for V0 project To M/B FFC Description Jumper and Connector Locations...
Clearing Password Check and BIOS Recovery This section provides users with the SOP (standard operating procedure) for clearing the BIOS password check and recovering the BIOS for the Aspire 5755/5755G. Clearing Password Check NOTE: NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).
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6. Plug in AC adapter. 7. Press Power button until BIOS POST is finished 8. Remove conductivity tool from RCT_RST point. 9. Restart the system and press F2 to enter BIOS Utility Setup menu. 10. If no password prompt is shown, BIOS password is cleared. 11.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block The BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a previous BIOS flashing process has failed.
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Steps for BIOS Recovery Using USB HDD NOTE: NOTE: Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program in another system with Windows To Create a Crisis USB key, perform the following: 1.
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4. When formatting is complete, a dialogue is shown (Figure 5-11). 5. Click OK to close dialogue. Figure 5-11. Format Complete Dialogue 6. Click Close to close the USB HDD Format dialogue. 7. Combine KBC and BIOS into one ROM file. The following files are used: ...
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IMPORTANT: Make sure only one BIOS file is saved in the USB HDD root directory. 9. Copy the combined ROM file, COMBINE.FD, to the root directory of USB HDD. 10. Rename COMBINE.FD to P5WE0x64.FD as shown in Figure 5-13. Figure 5-13. Renaming COMBINE.FD to P5WE0x64.FD To use the Crisis USB key, perform the following: 1.
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4. Press and hold <Fn + Esc> (Figure 5-15). Figure 5-15. Pressing and holding <Fn + Esc> (1 of 2)) 5. Plug in the AC adapter (Figure 5-16). AC Adapter Figure 5-16. Connecting AC Adapter (2 of 2) 5-14 Jumper and Connector Locations...
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6. Press the Power button to initiate system CRISIS mode (Figure 5-17). Figure 5-17. Pressing the Power Button NOTE: NOTE: If the CRISIS mode did not initiate correctly, make sure the file name is correct on the USB HDD. Disconnect the AC adapter and battery to reset the embedded status. Repeat steps 1 through 6.
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Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
Exploded Diagrams Main Assembly Figure 6-1. Main Assembly Exploded Diagram Field Replaceable Unit List...
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Table 6-1. Main Assembly Exploded Diagram PALMREST ASSEMBLY TP FFC UPPER COVER KB SUPPORT PLATE ASSY THERMAL MODULE UMA DUAL W/O FAN FAN-UMA DUAL THERMAL MODULE OPT GS/GV QUAD W/FAN MAINBOARD SPEAKER L LOWER COVER SPEAKER R LOWER COVER 3G CARD DOOR FOR W/O 3G UNI-LOAD DOOR Field Replaceable Unit List Description...
FRU List Table 6-3. FRU List Category ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65VH BA, LV5, Low profile LED LF Adapter Chicony Power 65W 19V 1.7x5.5x11 Yellow CPA09-A065N1, LV5, low profile LF Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90MD BBA, low profile, LV5 LF Adapter LITE-ON 90W 19V 1.7x5.5x11 Blue PA-1900-32AW, LV5, Low profile LF...
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Table 6-3. FRU List (Continued) Category FPC BOARD FOR USB 3.0 WiMax Intel WLAN 622ANXHMWG Kilmer Peak 2x2 WiMax Intel WLAN 622AGXHRUG Kilmer Peak 2x2 WiMax Intel WLAN 612BNXHMWG Kelsey Peak 1x2 BGN +16e Lan Intel WLAN TBD Taylor Peak 2x2 AGN Lan Intel WLAN 633AN.HMWG Foxconn Wirelss LAN Atheros HB95BG (HM) T77H121.10...
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Table 6-3. FRU List (Continued) Category POWER CORD JP 3 PIN POWER CORD SOUTH AFRICA 3 PIN POWER CORD KOREA 3 PIN POWER CORD ISRAEL 3 PIN POWER CORD INDIA 3 PIN POWER CORD TWN 3 PIN POWER CORD ARGENTINA 3 PIN POWER CORD BRAZIL 3 PIN CASE/COVER/BRACKET ASSEMBLY UPPER CASE-BLACK...
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Table 6-3. FRU List (Continued) Category CPU/PROCESSOR CPU Intel Core i3 i3-2310M PGA 2.1G 35W 2/4 CPU Intel Core i3 i3-2330M PGA 2.2G 35W 2/4 CPU Intel Core i3 i3-2350M PGA 2.3G 35W 2/4 CPU Intel Core i5 i5-2410M PGA 2.3G 35W 2/4 CPU Intel Core i5 i5-2430M PGA 2.4G 35W 2/4 CPU Intel Core i5 i5-2520M PGA 2.5G 35W 2/4 CPU Intel Core i5 i5-2540M PGA 2.6G 35W 2/4...
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Table 6-3. FRU List (Continued) Category ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A5SH LF+HF W/O bezel SATA With TI + Rohm Solution (HF + Windows 7) ODD PIONEER Super-Multi DRIVE 12.7mm Tray DL 8X DVR-TD10RS LF W/O bezel 1.00 SATA ODD PIONEER Super-Multi DRIVE 12.7mm Tray DL 8X DVR-TD11RS LF W/O bezel 1.01 SATA HF + ZP (HME OPU)
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Table 6-3. FRU List (Continued) Category HDD/HARD DISK DRIVE HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm HDD TOSHIBA 2.5" 5400rpm 250GB MK2565GSX, Capricorn BS, 320G/P SATA 8MB LF F/W:GJ002J HDD SEAGATE 2.5" 5400rpm 320GB ST9320310AS,9RN132-188, Cameron 320G/P SATA 8MB LF F/W:0001SDM1 HDD SEAGATE 2.5"...
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HDD TOSHIBA 2.5" 5400rpm 1000GB MK1059GSM, Capricorn 3BS, 1TB, 12.5mmzh SATA 8MB LF F/W:GL001U KEYBOARD Keyboard ACER GF7T_A10B GF7T Internal 17 Standard 103KS Black US International Texture Keyboard ACER GF7T_A10B GF7T Internal 17 Standard 103KS Black Greek Texture Keyboard ACER GF7T_A10B GF7T Internal 17...
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Table 6-3. FRU List (Continued) Category Keyboard ACER GF7T_A10B GF7T Internal 17 Standard 104KS Black German Texture Keyboard ACER GF7T_A10B GF7T Internal 17 Standard 104KS Black Swiss/G Texture Keyboard ACER GF7T_A10B GF7T Internal 17 Standard 104KS Black Belgium Texture Keyboard ACER GF7T_A10B GF7T Internal 17...
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Table 6-3. FRU List (Continued) Category Keyboard ACER GF7T_A10B GF7T Internal 17 Standard 104KS Black Brazilian Portuguese Texture Keyboard ACER GF7T_A10B GF7T Internal 17 Standard 107KS Black Japanese Texture ASSY LED LCD MODULE 15.6"W WXGA GLARE w/ ANTENNA*2, CCD 1.3M, BLACK...
Screw List Table 6-4. Screw List Category SCREW SCREW 2.5D 4L K 5.5D NI NL SCREW 2.45D 8.0L K 5.5D 0.8T ZK NL SCREW 1.98D 3.0L K 4.6D 0.8T ZK NL SCREW 2D 5L K 4.6D NI NL SCREW 3.0D 3.0L K 4.9D NI SCREW 2D 3L K 8D ZK NL SCREW 2.5D 3.2L K 6D NI SCREW T TPP 2 1.6D 2L K 4.5D NI +...
Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All ® of its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.