Epson EcoTank ET-3800 Series User Manual
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Epson EcoTank ET-3800 Series User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
NPD6439-00 EN

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Table of Contents
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Summary of Contents for Epson EcoTank ET-3800 Series

  • Page 1 User's Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6439-00 EN...

  • Page 2: Table Of Contents

    Printer with a Wireless Connection...14 Advisories and Warnings for Transporting or Registering to Epson Connect Service from Storing the Printer..... . . 14 the Control Panel.
  • Page 3 Color:....... . 71 Improving Print, Copy, and Scan Quality..90 Checking and Cleaning the Print Head.
  • Page 4 Product Information Contacting Epson Support....246 Paper Information......207 Before Contacting Epson.
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Searching for Information.

  • Page 6: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Windows: Hold down Alt. and then press ←. ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 8: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

  • Page 9: Trademarks

    EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
  • Page 10 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 11: Important Instructions

    Important Instructions Safety Instructions..........12 Printer Advisories and Warnings.

  • Page 12: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 13: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 14: Advisories And Warnings For Using The Lcd Screen

    Important Instructions > Protecting Your Personal Information ❏ Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink level after filling the tank.

  • Page 15: Part Names And Functions

    Part Names and Functions Part Names and Functions..........16...

  • Page 16: Part Names And Functions

    Part Names and Functions > Part Names and Functions Part Names and Functions Only for ET-3850 Series/L6270 Series ADF (Automatic Document Open when removing jammed originals in the ADF. Feeder) cover ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer.
  • Page 17 Part Names and Functions > Part Names and Functions Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper guide extension Slide out to load larger than A4 size. Document cover Blocks external light while scanning. Scanner glass Place the originals.
  • Page 18 Part Names and Functions > Part Names and Functions Print head Ink is ejected from the print head nozzles underneath. Maintenance box cover Remove when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing.

  • Page 19: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 20 Home Screen Configuration.

  • Page 20: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord after checking that the power light is off. Displays the home screen. Displays the solutions when you are in trouble. Displays menus and messages.

  • Page 21: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration Displays the Remaining capacity of Maintenance box screen. You can check the approximate service life of maintenance box. Displays the network connection status. See the following for more details. “Guide to the Network Icon”...

  • Page 22: Guide To The Network Icon

    Guide to the Control Panel > Menu Screen Configuration Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or unset it. The printer is connected to a wired (Ethernet) network. The printer is not connected to a wireless (Wi-Fi) network. The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network.

  • Page 23: Basic Operations

    Guide to the Control Panel > Basic Operations Displays the list of setting items. When is displayed, you view additional information by selecting the icon. Make settings by selecting the item or adding a check mark. Grayed out items are not available. Select the item to check why it is unavailable. If any problems occur, is displayed on the item.

  • Page 24: Entering Characters

    Guide to the Control Panel > Entering Characters u d l r To enter the value, name, address, and so on, move the focus to the input field using the buttons, and then press the OK button to display the on-screen keyboard. Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on.

  • Page 25: Viewing Animations

    Guide to the Control Panel > Viewing Animations Deletes a character to the left. Deletes a character to the right when the cursor is at the start of the line and there are no characters to the left. Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen.

  • Page 26: Loading Paper

    Loading Paper Paper Handling Precautions......... . 27 Paper Size and Type Settings.

  • Page 27: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 28: List Of Paper Type

    To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem.

  • Page 29: Loading Paper

    Loading Paper > > Loading Paper Precautions when Loading Letterhead Paper Loading Paper You can load paper or envelopes by referring to the animations displayed on the printer's LCD screen. Select , and then select How To > Load paper. If you want to stop viewing the animation, close the screen.

  • Page 30: Placing Originals

    Placing Originals Placing Originals..........31 Originals that are not Supported by the ADF.

  • Page 31: Placing Originals

    Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. Follow the steps below to view the animations for placing originals. Select , and then select How To > Place Originals. Select the method of placing originals that you want to view. Select Finish to close the animation screen.

  • Page 32: Originals That Are Not Supported By The Adf

    Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Originals that are not Supported by the ADF”...

  • Page 33: Printing

    Printing Printing Documents..........34 Printing on Envelopes.

  • Page 34: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper”...
  • Page 35 Printing > > Printing Documents Printing from a Computer - Windows 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
  • Page 36 Printing > > Printing Documents Printing from a Computer - Windows Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 37 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 38 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 39 Printing > > Printing Documents Printing from a Computer - Windows Related Information “Available Paper and Capacities” on page 207 & “Loading Paper” on page 29 & “Printing Using Easy Settings” on page 34 & Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper.
  • Page 40 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
  • Page 41 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. Note: This feature is not available with borderless printing. 1.
  • Page 42 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting. 2. Click Settings, make the appropriate settings, and then click OK. Note: Print Cutting Guides allows you to print a cutting guide.
  • Page 43 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 44 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 46 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 47 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 48 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print and then click OK. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 49 Printing > > Printing Documents Printing from a Computer - Windows Related Information “Loading Paper” on page 29 & “Printing Using Easy Settings” on page 34 & Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.
  • Page 50 Printing > > Printing Documents Printing from a Computer - Windows Printing Using the Color Universal Print Feature You can enhance the visibility of texts and images in printouts. Color Universal Print is only available when the following settings are selected. ❏...
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Note: PhotoEnhance adjusts the color by analyzing the location of the subject. Therefore, if you have changed the location of the subject by reducing, enlarging, cropping, or rotating the image, the color may change unexpectedly.

  • Page 52: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS Printing Clear Bar Codes You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions.
  • Page 53 Printing > > Printing Documents Printing from a Computer - Mac OS 3. Select Print from the File menu or another command to access the print dialog. If necessary, click Show Details or to expand the print window. 4. Select your printer. 5.
  • Page 54 Printing > > Printing Documents Printing from a Computer - Mac OS Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 55 Printing > > Printing Documents Printing from a Computer - Mac OS Note: ❏ This feature is not available with borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing”...
  • Page 56 Printing > > Printing Documents Printing from a Computer - Mac OS 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. 3. Set the other items as necessary. 4. Click Print. Related Information “Loading Paper”...
  • Page 57 Printing > > Printing Documents Printing from a Computer - Mac OS Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. Select Print from the File menu or another command to access the print dialog. 2.

  • Page 58: Printing Documents From Smart Devices (Ios)

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 215 3. Connect your smart device to the wireless router.

  • Page 59: Printing Documents From Smart Devices (Android)

    Operations may differ depending on the device. 1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 215...
  • Page 60 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 61: Printing On Envelopes

    Printing > > Printing on Envelopes Printing on Envelopes from a Computer (Mac OS) 4. Connect your Android device to the same wireless network that your printer is using. 5. Print from your device to your printer. Note: For more details, access the Mopria Web site at https://mopria.org. Related Information “Loading Paper”...

  • Page 62: Printing Web Pages

    Printing Web Pages from Smart Devices Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.

  • Page 63: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
  • Page 64 Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.

  • Page 65: Copying

    Copying Available Copying Methods......... . . 66 Basic Menu Options for Copying.

  • Page 66: Available Copying Methods

    Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.

  • Page 67: Copying On 2-Sides

    Copying > > Available Copying Methods Copying on 2-Sides 4. Select the Copy tab, and then select B&W or Color. 5. Press the button. Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. “Placing Originals”...

  • Page 68: Copying By Enlarging Or Reducing

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet Copying by Enlarging or Reducing You can copy originals at a specified magnification. 1. Place the originals. If you want to copy multiple originals, place all of the originals on the ADF. “Placing Originals”...

  • Page 69: Copying Originals Using Good Quality

    Copying > > Available Copying Methods Copying Originals Using Good Quality ❏ Landscape Originals Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 32 Note: You can also place the originals on the scanner glass.

  • Page 70: Copying Id Card

    Copying > > Available Copying Methods Copying Without Margins Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the original on the scanner glass. “Placing Originals” on page 31 2.

  • Page 71: Basic Menu Options For Copying

    Copying > Advanced Menu Options for Copying Basic Menu Options for Copying Note: The items may not be available depending on other settings you made. B&W: Copies the original in black and white (monochrome). Color: Copies the original in color. (2-Sided): Select 2-sided layout.

  • Page 72: Original Size

    Copying > Advanced Menu Options for Copying ❏ Auto Fit Page Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected. When there are white margins around the original, the white margins from the corner mark of the scanner glass are detected as the scan area, but the margins at the opposite side may be cropped.

  • Page 73: Borderless Copy

    Copying > Advanced Menu Options for Copying Borderless Copy: Copies without margins around the edges. The image is enlarged a little to remove margins from the edges of the paper. Select how much to enlarge in the Expansion setting. Clear All Settings: Resets the copy settings to their defaults.

  • Page 74: Scanning

    Scanning Basic Information on Scanning........75 Scanning Originals to a Computer.

  • Page 75: Basic Information On Scanning

    Scanning > > Basic Information on Scanning Available Scanning Methods Basic Information on Scanning What is a "Scan"? A "scan" is the process of converting the optical information of paper data (such as documents, magazine clippings, photos, handwritten illustrations, and so on) into digital image data. You can save scanned data as a digital image such as a JPEG or PDF.
  • Page 76 Available Scanning Methods You can scan easily from the control panel. Use the scanning application Epson ScanSmart to scan from the computer. You can edit images after scanning. Sending to a Cloud Service You can send scanned images from the printer's control panel to cloud services that have been registered in advance.

  • Page 77: Recommended File Formats To Suit Your Purpose

    Recommended Resolutions to Suit Your Purpose Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. Recommended File Formats to Suit Your Purpose Generally speaking, the JPEG format is suitable for photos while the PDF format is suitable for documents.

  • Page 78: Scanning Originals To A Computer

    To use this feature, make sure the following applications are installed on your computer. ❏ Epson ScanSmart (Windows 7 or later, or OS X El Capitan or later) ❏ Epson Event Manager (Windows Vista/Windows XP, or OS X Yosemite/OS X Mavericks/OS X Mountain Lion/Mac OS X v10.7.x/Mac OS X v10.6.8) ❏...

  • Page 79: Scanning From A Computer

    ❏ Save as PDF: Saves the scanned image in PDF format. 5. Press the button. When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: See the Epson ScanSmart help for detailed operation information for the software. Click Help on the Epson ScanSmart screen to open the help.

  • Page 80: Scanning Originals To The Cloud

    > Scanning Originals to the Cloud Basic Menu Options for Scanning to the Cloud Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.

  • Page 81: Advanced Menu Options For Scanning To The Cloud

    Scanning > Scanning Using WSD Advanced Menu Options for Scanning to the Cloud Note: The items may not be available depending on other settings you made. Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping.

  • Page 82: Setting Up A Wsd Port

    Scanning > > Scanning Using WSD Setting Up a WSD Port 2. Select Scan > WSD on the control panel. u d l r To select an item, use the buttons, and then press the OK button. 3. Select a computer. 4.
  • Page 83 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 84: Scanning Originals To A Smart Device

    3. Select scan menu on the home screen. 4. Follow the on-screen instructions to scan and save the images. Advanced Scanning Scanning Multiple Photos at the Same Time Using Epson ScanSmart, you can scan multiple photos at the same time and save each image individually.
  • Page 85 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Epson ScanSmart. ❏ Mac OS Select Go > Applications > Epson Software > Epson ScanSmart.

  • Page 86: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumable........87 Cleaning the Paper Path for Paper Feeding Problems.

  • Page 87: Checking The Status Of Consumable

    EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor Related Information “Refilling the Ink Tanks”...
  • Page 88 Maintaining the Printer > Cleaning the Paper Path for Paper Feeding Problems 2. Unplug the power cord, and then disconnect the power cord. 3. Close the document cover if it is open. 4. Open the scanner unit with both hands until it locks. 5.
  • Page 89 Maintaining the Printer > Cleaning the Paper Path for Paper Feeding Problems 6. Close the scanner unit. Note: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance. 7.

  • Page 90: Improving Print, Copy, And Scan Quality

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Checking and Cleaning the Print Head Caution: Be careful not to trap your hand or fingers when standing the printer. Otherwise you may be injured. Important: Do not leave the printer standing for a long time. 9.
  • Page 91 Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check...

  • Page 92: Running Power Cleaning

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Running Power Cleaning Related Information “Running Power Cleaning” on page 92 & Running Power Cleaning The Power Cleaning utility allows you to replace all of the ink inside the ink tubes. In the following situations, you may need to use this feature to improve the print quality.

  • Page 93: Preventing Nozzle Clogging

    Click Power Cleaning on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Power Cleaning Related Information “Checking and Cleaning the Print Head”...

  • Page 94: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Paper Path for Ink Smears Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. 1. Select Maintenance on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button.

  • Page 95: Cleaning The Scanner Glass

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF Cleaning the Scanner Glass When the copies or scanned images are smeared, clean the scanner glass. Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Otherwise you may be injured.
  • Page 96 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 1. Open the ADF cover. 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: Using a dry cloth may damage the surface of the roller. Use the ADF after the roller has dried. 3.
  • Page 97 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the ADF 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 98: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 6. Clean the part that is shown in the illustration. Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path, the translucent film inside the printer may be smeared.
  • Page 99 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 3. Open the scanner unit with both hands until it locks. 4. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step.
  • Page 100 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film Important: Be careful not to touch the rail (B). Otherwise, you may not be able to print. Do not wipe off the grease on the rail, because this is necessary for operations.

  • Page 101: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer 9. Close the scanner unit. Note: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance. Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water.

  • Page 102: Cleaning Spilled Ink

    Maintaining the Printer > Checking the Total Number of Pages Fed Through the Printer Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 103: Saving Power

    Click Printer and Option Information on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period.
  • Page 104 & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
  • Page 105 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 106: Adding The Printer (For Mac Os Only)

    Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...
  • Page 107 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 108: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...

  • Page 109: Transporting And Storing The Printer

    Maintaining the Printer > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
  • Page 110 Maintaining the Printer > Transporting and Storing the Printer 8. Secure the print head to the case with tape. 9. Make sure to install the cap onto the ink tank securely. 10. Close the ink tank cover securely.
  • Page 111 Maintaining the Printer > Transporting and Storing the Printer 11. Close the scanner unit. Note: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance. 12.
  • Page 112 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...

  • Page 113: Solving Problems

    Solving Problems The Printer Does Not Work as Expected....... . . 114 A Message is Displayed on the LCD Screen.

  • Page 114: The Printer Does Not Work As Expected

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
  • Page 115 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 233 &...
  • Page 116 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities” on page 207 & “Unavailable Paper Types” on page 210 &...
  • Page 117 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Unsupported paper is being used. Solutions Use paper supported by this printer. “Available Paper and Capacities” on page 207 & “Unavailable Paper Types” on page 210 &...
  • Page 118 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper is Ejected During Printing Letterhead is not selected as the paper type. Solutions When you load letterhead paper (paper on which information such as the sender's name or corporation name are pre-printed in the header), select Letterhead as the paper type setting.

  • Page 119: Cannot Print

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 120 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 121 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
  • Page 122 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2. When IEEE802.3az for the computer is enabled, disable it. See the documentation provided with the computer for details.
  • Page 123 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 124 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 125 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues.
  • Page 126 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 127 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 128 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 129 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID.
  • Page 130 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.
  • Page 131 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 132 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues. The network environment has been changed. Solutions When you have changed the network environment, such as the wireless router or provider, try making network settings for the printer again.
  • Page 133 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
  • Page 134 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 135 Solving Problems > > The Printer Does Not Work as Expected Cannot Print A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the separator function on the wireless router.

  • Page 136: Cannot Start Scanning

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 137 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker.
  • Page 138 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 139 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the separator function on the wireless router.
  • Page 140 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 216 7.
  • Page 141 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 142 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 143 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning A privacy separator on the wireless router is available. Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the separator function on the wireless router.
  • Page 144 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 4. On the printer, print a network connection report. “Printing a Network Connection Report” on page 198 5. Check the printer's IP address on the network connection report. 6.
  • Page 145 Use Epson Smart Panel to check the connection between the smart device and the printer. Open the Epson Smart Panel. If you cannot connect to the printer, tap [+] at the top of the screen to reset. If you are not using Epson Smart Panel, see the link below.
  • Page 146 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...

  • Page 147: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
  • Page 148 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Quiet Mode is enabled. Solutions Disable Quiet Mode. The printing speed slows down when the printer is running in Quiet Mode. ❏ Control panel Select on the home screen, and then select Off.
  • Page 149 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Windows printer driver Enable Quiet Mode on the Main tab. ❏ Mac OS printer driver Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 150: A Message Is Displayed On The Lcd Screen

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 151: Paper Gets Jammed

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces. Next, clear the error. Important: ❏ Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer. ❏...
  • Page 152 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 3. Remove jammed paper from the rear cover. 4. Insert the rear cover in the printer. 5. Close the document cover if it is open. 6. Open the scanner unit with both hand until it locks. 7.
  • Page 153 Solving Problems > > Paper Gets Jammed Removing Jammed Paper Important: Do not touch the white flat cable, translucent film, and ink tubes inside the printer. Doing so may cause a malfunction. 8. Close the scanner unit. Note: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance.

  • Page 154: Removing Jammed Paper From The Adf

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF Removing Jammed Paper from the ADF 1. Open the ADF cover. 2. Remove the jammed paper. 3. Raise the ADF input tray. Important: Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be damaged.

  • Page 155: Preventing Paper Jams

    Solving Problems > > Paper Gets Jammed Preventing Paper Jams 4. Remove the jammed paper. 5. Lower the ADF input tray. 6. Close the ADF cover until it clicks. Preventing Paper Jams Check the following if paper jams occur frequently. ❏...

  • Page 156: It Is Time To Refill The Ink

    ❏ Do not store the ink bottles in high or freezing temperatures. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.

  • Page 157: Refilling The Ink Tanks

    ❏ Visually check ink levels in the actual ink tanks. Prolonged use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
  • Page 158 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 3. Open the ink tank cover. Read all of the usage precautions for filling ink on the screen, and then proceed to the next screen. 4.
  • Page 159 It is Time to Refill the Ink Refilling the Ink Tanks Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink. 6. Check the upper line (a) in the ink tank.
  • Page 160 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks If the ink does not start flowing into the tank, remove the ink bottle and reinsert it. However, do not remove and reinsert the ink bottle when the ink has reached the upper line; otherwise ink may leak. 8.
  • Page 161 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 9. Close the ink tank cap securely. 10.
  • Page 162 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 11. Close the scanner unit. Note: The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers. Continue to close even if you feel some resistance.

  • Page 163: It Is Time To Replace The Maintenance Box

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user-...

  • Page 164: Printing, Copying, And Scanning Quality Is Poor

    ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage. However, you can perform operations that do not use ink such as scanning. ❏ When the following screen is displayed, the part cannot be replaced by users. Contact Epson support. Related Information “Maintenance Box Code”...
  • Page 165 Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper, Letterhead, or Envelope. Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, we recommend contacting Epson support for repairs. Colored Banding Appears at Intervals of Approximately 3.3 cm The following causes can be considered.
  • Page 166 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor ❏ Windows Select High from Quality on the printer driver's Main tab. ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment.
  • Page 167 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head”...
  • Page 168 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears” on page 94 &...
  • Page 169 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
  • Page 170 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor ❏ Windows Select Borderless on the printer driver's Main tab. ❏ Mac OS Select a borderless paper size from Paper Size. “Paper for Borderless Printing” on page 209 &...
  • Page 171 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The size of the paper is set incorrectly. Solutions Select the appropriate paper size setting. The margin setting in the application software is not within the print area. Solutions Adjust the margin setting in the application so that it falls within the printable area.

  • Page 172: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The Printed Image Is Inverted The image is set to invert horizontally in the print settings. Solutions Clear any mirror image settings in the printer driver or the application. ❏...
  • Page 173 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions ❏ Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
  • Page 174 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Blurry Copies, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Select the Maintenance > Print Head Alignment > Vertical Alignment menu on the control panel to align the print head.
  • Page 175 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Paper Is Smeared or Scuffed The following causes can be considered. Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
  • Page 176 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Edges of the Image are Cropped During Borderless Copying Because the image is slightly enlarged, the protruding area is cropped. Solutions Select a smaller enlargement setting. Select Copy >...
  • Page 177 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor There is dust or dirt on the scanner glass. Solutions When placing the originals on the scanner glass, remove any dust or dirt that has stuck to the originals, and clean the scanner glass.
  • Page 178 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The copy density setting is too high. Solutions Lower the copy density setting. “Basic Menu Options for Copying” on page 71 & Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré...

  • Page 179: Scanned Image Problems

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems The Text or Image Copied from the ADF is Squeezed or Stretched Some originals may not be scanned properly from the ADF. Solutions Place originals on the scanner glass. Select , and then select How To >...
  • Page 180 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...
  • Page 181 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

  • Page 182: Cannot Solve Problem

    You can check the following items while the printer is off. ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.
  • Page 183 ❏ If you turn off the printer, wait for at least 12 hours, and if print quality has still not improved, run Power Cleaning. “Running Power Cleaning” on page 92 If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support. Related Information “Before Contacting Epson”...

  • Page 184: Adding Or Replacing The Computer Or

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....185 Re-setting the Network Connection........186 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 185: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 186: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 187: When Changing The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 188: Making Wi-Fi Settings From The Control Panel

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
  • Page 189 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- After connecting the printer to the network, connect to the printer from the device that you want to use (computer, smart device, tablet, and so on.) Related Information “Making Wi-Fi Settings by Entering the SSID and Password”...
  • Page 190 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- If the printer has already been connected by Ethernet, select Change to Wi-Fi connection., and then select Yes after checking the message. 4. Select Wi-Fi Setup Wizard. 5.
  • Page 191 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 1. Select on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 2. Select Wi-Fi (Recommended). If the printer has already been connected by Ethernet, select Router.
  • Page 192 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 7. Close the screen. The screen automatically closes after a specific length of time. Note: If connection fails, restart the wireless router, move it closer to the printer, and try again. If it still does not work, print a network connection report and check the solution.

  • Page 193: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into the wireless router within two minutes. Note: See the documentation provided with your wireless router for details on entering a PIN code.

  • Page 194: Connecting To Devices Using Wi-Fi Direct

    Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the device that you want to connect to once. Unless you disable Wi- Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 195 For devices that have been connected to the printer before, select the network name (SSID) on the device's Wi-Fi screen to connect them again. Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below http://epson.sn.

  • Page 196: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Disconnecting Wi-Fi Direct (Simple AP) Connection Note: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected.

  • Page 197: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name. You can set the network name (SSID) in ASCII characters that is displayed on the software keyboard on the control panel.

  • Page 198: Printing A Network Connection Report

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Checking the Network Connection Status using the Network Icon You can check the network connection status and strength of the radio wave using the network icon on the printer's home screen.
  • Page 199 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi 4. Print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions. Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions.
  • Page 200 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 201 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 202 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 203 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 204: Printing A Network Status Sheet

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.
  • Page 205 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.

  • Page 206: Product Information

    Product Information Paper Information..........207 Consumable Products Information.

  • Page 207: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 208 Various other paper types Media Name Size Loading Capacity (Sheets) Epson Photo Quality Self Adhesive Sheets Commercially Available Paper Note: See the following for information on available paper types for borderless and 2-sided printing. “Paper for Borderless Printing” on page 209 “Paper for 2-Sided Printing”...
  • Page 209 Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper (Manual 2-sided printing only.) ❏ Epson Double-Sided Matte Paper (Manual 2-sided printing only.) Related Information “Available Paper and Capacities” on page 207 &...

  • Page 210: Unavailable Paper Types

    The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.

  • Page 211: Maintenance Box Code

    Important: Once a maintenance box has been installed in a printer it cannot be used with other printers. Software Information This section introduces the network services and software products available for your printer from the Epson website. Software for Printing Application for Printing from a Computer (Windows Printer Driver) The printer driver controls the printer according to the commands from an application.
  • Page 212 Maintenance tab, and then select Register the shortcut icon to the taskbar. Starting the utility Access the printer driver window. Click the Maintenance tab. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3. 1. Access the printer driver window.
  • Page 213 Product Information > > Software Information Software for Printing 2. Click Extended Settings on the Maintenance tab. 3. Make the appropriate settings, and then click OK. See the online help for explanations of the setting items. Related Information “Application for Printing from a Computer (Windows Printer Driver)” on page 211 &...
  • Page 214 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.

  • Page 215: Software For Scanning

    Application for Printing Easily from an Android Application (Epson Print Enabler) Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 216: Software For Package Creation

    EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.
  • Page 217 IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...

  • Page 218: Software For Updating

    Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update.

  • Page 219: Settings Menu List

    > > Settings Menu List General Settings Starting on Mac OS Select Go > Applications > Epson Software > EPSON Software Updater. Related Information “Installing the Applications Separately” on page 103 & Settings Menu List Select Settings on the home screen of the printer to make various settings.
  • Page 220 Product Information > > Settings Menu List General Settings ❏ Power Off If Disconnected Select this setting to turn the printer off after 30 minutes when all ports including the USB port are disconnected. This feature may not be available depending on your region. Language: Select the language used on the LCD screen.
  • Page 221 Product Information > > Settings Menu List General Settings Universal Print Settings: These print settings are applied when you print by an external device without using the printer driver. The offset settings are applied when you print using the printer driver. Top Offset: Adjust the top margin of the paper.
  • Page 222 Product Information > > Settings Menu List General Settings Network Settings Select the menus on the control panel as described below. Settings > General Settings > Network Settings Wi-Fi Setup: Set up or change wireless network settings. Choose the connection method from following and then follow the instructions on the control panel.

  • Page 223: Maintenance

    Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.

  • Page 224: Print Status Sheet

    Product Information > > Settings Menu List Print Status Sheet Print Head Cleaning: Select this feature to clean clogged nozzles in the print head. Power Cleaning: Select this feature to replace all of the ink inside the ink tubes. More ink is consumed than in usual cleaning.

  • Page 225: Print Counter

    Select the menus on the control panel as described below. Settings > Customer Research Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings Select the menus on the control panel as described below.

  • Page 226: Firmware Update

    Product Information > > Product Specifications Printer Specifications Firmware Update Select the menus on the control panel as described below. Settings > Firmware Update Update: Check if the latest version of the firmware has been uploaded to the network server. The firmware is updated when new firmware is found.

  • Page 227: Scanner Specifications

    Product Information > > Product Specifications Scanner Specifications Borderless printing 44.0 mm (1.73 in.) 40.0 mm (1.57 in.) Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism. 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 18.0 mm (0.71 in.) 41.0 mm (1.61 in.) Scanner Specifications...

  • Page 228: Adf Specifications

    The printer uses the following port. These ports should be allowed to become available by the network administrator as necessary. Sender Destination Protocol Port (Client) (Server) Number Printer When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Control WSD Client computer WSD (TCP) 5357...

  • Page 229: Interface Specifications

    9100 Forwarding AirPrint (IPP/IPPS printing) Printer IPP/IPPS (TCP) data Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when Printer Network Push Scan 2968 push scanning from Epson ScanSmart...
  • Page 230 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...

  • Page 231: Supported Third Party Services

    Product Information > > Product Specifications Dimensions Functions Supported Remarks Send a fax IPv4 Receive a fax IPv4 AirPrint (Faxout) IPv4, IPv6 Security Protocol SSL/TLS HTTPS Server/Client, IPPS SNMPv3 Supported Third Party Services AirPrint Print iOS 5 or later/Mac OS X v10.7.x or later Scan OS X Mavericks or later Dimensions...

  • Page 232: Electrical Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption ET-3800 Series/L6260 Series Power Supply Rating AC 100-240 V AC 220-240 V...

  • Page 233: Environmental Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 234: System Requirements

    Manufacturer: Seiko Epson Corporation Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 235: Restrictions On Copying

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 236 Product Information > > Regulatory Information Restrictions on Copying Note: Copying these items may also be prohibited by law. Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 237: Administrator Information

    Administrator Information Connecting the Printer to the Network........238 Settings to Use the Printer.

  • Page 238: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 239 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 240: Connecting To The Network From The Control Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 241 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 242: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Problems when Making Settings 4. Select Dismiss to finish. When you select Print Check Report, you can print the diagnosis result. Follow the on-screen instructions to print it. Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 187 &...
  • Page 243 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Initializing the settings If the settings and communication status show no problem, the problems may be solved by disabling or initializing the network settings of the printer, and then setting up again. Cannot Access Web Config The IP address is not assigned to the printer.
  • Page 244 Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Mac OS: Select System Preferences > Network > Advanced > Proxies, and then register the local address for Bypass proxy settings for these Hosts & Domains. Example: 192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*: Local address 192.168.XXX.XXX, subnet mask 255.255.0.0...

  • Page 245: Where To Get Help

    Contacting Epson Support........

  • Page 246: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 247: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 248: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 249: Help For Users In Vietnam

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Call Centre Phone: 66-2685-9899 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
  • Page 250 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt. 1 Jl. Jenderal 021-5724335 Service Jakarta Sudirman Kav. 3 Jakarta Pusat - DKI ess@epson-indonesia.co.id...
  • Page 251 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SURABAYA Epson Sales & Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Service Surabaya Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indonesia.co.id...

  • Page 252: Help For Users In Malaysia

    Where to Get Help > > Contacting Epson Support Help for Users in Malaysia Province Company Name Address Phone E-mail BANJARMASI EPSON SERVICE Jl. Gatot Soebroto NO. 153 0511- 6744135 (TEKNISI) / CENTER BANJARMASIN - KALSEL 70235 3266321(ADMIN) BANJARMASIN bdj-admin@epson-indonesia.co.id bdj-technical@epson-indonesia.co.id...

  • Page 253: Help For Users In India

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
  • Page 254 Where to Get Help > > Contacting Epson Support Help for Users in the Philippines Epson Philippines Corporation Trunk Line: +632-706-2609 Fax: +632-706-2663...

This manual is also suitable for:

Ecotank l6270 seriesEcotank et-3850 seriesEcotank l6260 series

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