Troubleshoo Ting - Philips HTL3110B/05 Manual

8 Troubleshoo-
ting
Warning
•
Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you
still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the SoundBar do not
work.
•
Disconnect the SoundBar from the
power supply for a few minutes,
then reconnect.
Sound
No sound from SoundBar speakers.
•
Connect the audio cable from
your SoundBar to your TV or other
devices.
However, you do not need a
separate audio connection when
the SoundBar and TV are connected
through HDMI ARC connection.
•
Reset your SoundBar to its factory
settings.
•
On the remote control, select the
correct audio input.
•
Make sure that the SoundBar is not
muted.
No sound from the wireless subwoofer.
•
Wirelessly connect the subwoofer
to the SoundBar (see 'Pair up with
the subwoofer' on page 7).
16
Distorted sound or echo.
•
If you play audio from the TV
through the SoundBar, make sure
that the TV is muted.
Audio and video are not synchronized.
•
Press AUDIO SYNC +/- to
synchronize the audio with the
video.
Error message is displayed on the
display panel.
•
When "ERROR" is displayed, it
indicates that an input audio format
is not supported.
•
When "USB ERROR" is displayed, it
indicates that the connected USB
device is not supported.
•
When "HDMI ARC" blinks, it
indicates that the connected TV
is not HDMI ARC compliant or
an unsupported audio format is
detected.
Bluetooth
A device cannot connect with the
SoundBar.
•
The device does not support the
compatible profiles required for the
SoundBar.
•
You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to
enable the function.
•
The device is not correctly
connected. Connect the device
correctly.
•
The SoundBar is already connected
with another Bluetooth device.
Disconnect the connected device,
then try again.
Quality of audio play from a connected
Bluetooth device is poor.
•
The Bluetooth reception is poor.
Move the device closer to the
SoundBar, or remove any obstacle