The information in this document does not alter the terms of your purchase agreement ® or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.
Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
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product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.
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Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.
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Lenovo-authorized repair facility or technician. Only recharge the battery strictly according to instructions included in the product documentation. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations. Notice for non-rechargeable coin-cell battery DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion.
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• When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac power adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.
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50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
“Specifications” on page 12 • “Operating environment” on page 13 • “Lenovo programs” on page 13 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer.
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ThinkPad trackpad TrackPoint buttons Your computer is equipped with the Lenovo-unique ThinkPad pointing devices. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “ThinkPad pointing device” on page 25.
Right-side view Audio connector Micro-SIM-card tray (available on some models) Media-card-reader slot USB 3.0 connector Ethernet connector Video graphics array (VGA) connector Security-lock slot Audio connector Connect headphones or a headset that has a 3.5-mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer.
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Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.
Left-side view Power connector USB 3.0 connector ® Fan louvers Mini DisplayPort connector Always On USB connector Smart-card-reader slot (available on some models) Power connector Connect the ac power adapter to the power connector to provide ac power to the computer and charge the battery.
• For Windows 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 8.1 and Windows 10: Start the Lenovo Settings program, click POWER, and then follow the instructions on the screen.
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Speakers Your computer is equipped with a pair of stereo speakers. Keyboard drainage holes The keyboard drainage holes can help drain out liquid from your computer if you accidentally spill water or drink over the keyboard. Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter and insert a straightened paper clip into the emergency-reset hole to reset the computer.
Status indicators The status indicators show the current status of your computer. Note: Depending on the model, your computer might look slightly different from the illustration in this topic. Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 23.
Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following figure shows the location of the machine type and model of your computer: Note: Depending on the model, your computer might look slightly different from the illustration in this topic.
Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-replaceable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.
• In other countries and regions, the Genuine Microsoft label is required only on computer models licensed for Windows 8.1 Pro or Windows 10 Pro. The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine.
• Multi-touch technology (available on some models) Keyboard • 6-row keyboard (backlight function on some models) • Function keys • TrackPoint pointing device and trackpad Interface • 4-in-1 digital media card reader • Combo audio connector • Docking station connector (available on some models) •...
Your computer comes with Lenovo programs to help you work easily and securely. Note: The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support Accessing Lenovo programs To access Lenovo programs on your computer, do the following: •...
3. If you still do not find the program on the Apps screen, search for the program in the search box. Some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, go to Lenovo PC Experience ➙...
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Lenovo PC Experience The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System (Windows 7, Windows 8.1, and and Lenovo Solution Center.
“Using a flash media card or a smart card” on page 40 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
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• For Windows 7: Open the Start menu, then click Shut down. • For Windows 8.1: Do one of the following: – Go to the Start screen by pressing the Windows key , click the power icon , then click Shut down. –...
Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen? • On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default. To set the default startup screen, do the following: 1.
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Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.
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Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Move the pointer to the bottom-right or top-right corner of your screen. Function: Display the charms that contain system commands, such as Start, Settings, Search, Share, and Devices. Touch: Swipe in from the left edge.
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Touch gesture (touch models Description only) Touch: Swipe in from the right edge. Mouse action: Click the action center icon in the Windows notification area. Function: Open the action center to see your notifications and quick actions. Touch: Swipe in from the left edge. Mouse action: Click the task-view icon on the taskbar.
Special keys Your computer has several special keys to help you work easily and effectively. Function keys and key combinations The keyboard has several function keys, which consist of the Fn key and the other function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1.
• Switches the display output location between the computer display and an external monitor. • Enables or disables the wireless features. • – Windows 7: Opens Control Panel. – Windows 8.1: Opens the Settings charm. – Windows 10: Opens the Settings window. •...
You also can use the Windows key together with another key to achieve other functions. For more information, refer to the help information system of the Windows operating system. ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
The TrackPoint pointing device consists of the following four components: Pointing stick Left-click button (primary-click button) Right-click button (secondary-click button) Scroll bar To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap.
The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...
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Two-finger tap Tap anywhere on the trackpad Tap anywhere on the trackpad with with one finger to select or open two fingers to display a shortcut an item. menu. Two-finger scroll Two-finger zoom out Put two fingers on the trackpad Put two fingers on the trackpad and and move them in the vertical or move them closer together to zoom...
After you use the cap for a period of time, you might consider replacing the cap with a new one. To get a new cap, contact Lenovo Customer Support Center. See “Calling Lenovo” on page 146.
Connecting to ac power To connect the computer to ac power, do the following: Attention: Using an improper power cord might cause severe damage to your computer. Note: Ensure that you perform the actions in the order in which they are listed. 1.
Note: If your computer enters sleep or hibernation mode when the battery is low, but the alarm message has not yet been displayed, the message will be displayed when the computer resumes. To resume normal operation, when the message is displayed, click OK. Charging the batteries It is recommended that you charge the battery or replace it with a charged battery when the battery power remaining is low.
To turn off the wireless features, press F8. Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
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• Keep it away from children. The battery is a consumable supply. If your battery begins to discharge too quickly, replace the removable battery with a new one of the type recommended by Lenovo. For the built-in battery, contact your Customer Support Center.
DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse into water, (2) allow it to heat to more than 100°C (212°F), or (3) attempt to repair or disassemble it.
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1. Click the wireless-network-connection-status icon in the Windows notification area. A list of available wireless networks is displayed. 2. Double-click a network to connect to it. Provide required information if needed. The computer automatically connects to an available wireless network when the location changes. Open Network and Sharing Center to manage multiple network profiles.
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• Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your computer closer to the wireless access point. Using the wireless WAN connection Wireless wide area network (WAN), which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks.
• Weak signal • Medium signal • Strong signal Using the Bluetooth connection Bluetooth can connect devices a short distance from one another, and is commonly used for connecting peripheral devices to a computer, transferring data between hand-held devices and a personal computer, or remotely controlling and communicating with devices such as mobile phones.
Windows notification area. Click Connect. Select the desired wireless display and follow the instructions on the screen. For more information, see the help information systems of the Lenovo QuickDisplay program and the Windows 8.1 operating system. Choosing a display mode You can display your desktop and apps on the computer display, the external display, or both.
• Extend: Extends the video output from your computer display to an external display. You can drag and move items between the two displays. • Projector only: Shows the video output only on an external display. Note: Depending on the situation, you might see Projector only or Second screen only. ®...
– Configure the camera settings directly from the program that is using the camera. For more information, see the help information system of the program. – Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
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• Length: 85.60 mm (3.37 inches) • Width: 53.98 mm (2.13 inches) • Thickness: 0.76 mm (0.03 inch) Do not insert smart cards with slits into your computer. Otherwise, the smart card reader might get damaged. Attention: While transferring data to or from a flash media card, or a smart card, do not put your computer into sleep or hibernation mode before the data transfer is completed;...
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3. Press the card to eject it from your computer. 4. Remove the card and store it safely for future use. Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed.
You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
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ThinkPad Basic Dock Front view Power button: Press the power button to turn on or turn off the computer. Eject button: Press the eject button to release the computer from the docking station. Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station.
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Ethernet connector: Used to connect the docking station to an Ethernet LAN. Note: If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station, use the Ethernet connector or the external monitor connector on the docking station, instead of the one on the computer.
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Rear view Always On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0.
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Security-lock slot: To protect your docking station from theft, you can use a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your docking station to a desk, table, or other non-permanent fixture. ThinkPad Ultra Dock Front view Power button: Press the power button to turn on or turn off the computer.
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Rear view Always On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0.
Security-lock slot: To protect your docking station from theft, you can use a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your docking station to a desk, table, or other non-permanent fixture. Attaching a ThinkPad docking station To attach your computer to a supported ThinkPad docking station, do the following: Note: The ThinkPad Basic Dock does not have the system lock.
Detaching a ThinkPad docking station To detach your computer from a ThinkPad docking station, do the following: Note: The ThinkPad Basic Dock does not have the system lock. 1. Disconnect all cables and devices from the computer. 2. Ensure that the system lock key is turned to the unlocked position (horizontal). 3.
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– ThinkPad Pro Dock – ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on.
Security features The system lock key has two positions as shown in the drawing. The security feature is different when the key is in different positions: • When the key is in position 1, the eject button of the docking station is locked, and you cannot remove your computer.
The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to our accessibility information which outlines our efforts in this area. See “Accessibility information”...
Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
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Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then type any of the following keywords for searching: keyboard shortcuts, key combinations, shortcut keys.
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1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Ease of Access ➙ Speech Recognition. 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents.
1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
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• External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are traveling. To purchase travel accessories, go to http://www.lenovo.com/accessories. User Guide...
Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
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If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the hard disk drive. • Master hard disk password The master hard disk password also requires a user hard disk password.
Lenovo cannot reset your passwords or recover data from the hard disk drive. You must take your computer to a Lenovo reseller or a marketing representative to have the drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
• To provide reliable security for the UEFI BIOS, use the security chip and a security application with a Trusted Platform Module management feature. Refer to “Setting the security chip” on page 64. Note: Depending on the model, your computer might support the TPM management feature •...
• For Windows 7 and Windows 8.1 1. Start the Fingerprint Manager Pro program. For instructions on how to start the Fingerprint Manager Pro program, see “Lenovo programs” on page 13. 2. Enter the Windows password as required. 3. Click the icon for the finger that you want to enroll, and constantly swipe your corresponding finger across the fingerprint reader until the enrollment completes.
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2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it. User Guide...
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If you forget your hard disk password, Lenovo cannot reset your password or recover data from the hard disk drive. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
• Delete the data. • Format your hard disk drive or solid-state drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the hard disk drive or solid-state drive back to the factory default settings.
For disposing of data on the solid-state drive, Lenovo provides Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. For disposing of data on the hard disk drive, Lenovo provides the Secure Data Disposal tool.
7. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 8. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 13. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.
USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.
Note: Default values are in boldface. 4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu. 5. When you complete the configuration, press F10. A Setup Confirmation window is displayed. Click Yes to save the configuration and exit the ThinkPad Setup program.
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Table 2. Config menu items Menu item Value Submenu item Comments Network Wake On LAN • Disabled Enable the computer to power on when the • AC only Ethernet controller receives • AC and Battery a magic packet (a special network message).
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Table 2. Config menu items (continued) Menu item Submenu item Value Comments USB UEFI BIOS Support • Disabled Enable or disable boot support for USB storage • Enabled devices. Always On USB • Disabled If you select Enabled, the external USB devices can •...
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Table 2. Config menu items (continued) Menu item Submenu item Value Comments Disabled: Fn key and Ctrl key behavior is as printed on the keyboard. Enabled: Fn key works as Ctrl key. Ctrl key works as Fn key. • Disabled F1–F12 as primary function Enable the F1-F12 function or the special function...
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Table 2. Config menu items (continued) Menu item Submenu item Value Comments Note: If you select 512 MB, the maximum usable memory might be reduced on 32–bit operating system. Boot Time Extension • Disabled This option defines the amount of time to extend •...
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Table 2. Config menu items (continued) Menu item Submenu item Value Comments Power On with AC Attach • Disabled Enable or disable the feature that powers on the • Enabled system when the ac power adapter is attached. If you select Enabled, the system is powered on when the ac power adapter is attached.
Table 2. Config menu items (continued) Menu item Submenu item Value Comments Intel AMT Intel AMT Control • Disabled If you select Enabled, Intel Active Management • Enabled Technology (AMT) is • Permanently Disabled configured and additional setup items are provided in Management Engine BIOS Extension (MEBx) Setup.
Security menu To change the security settings of your computer, select the Security tab from the ThinkPad Setup menu. The following table lists the Security menu items. Default values are in boldface. The menu items might change without notice. Depending on the model, the default value might vary. Attention: The default configurations are already optimized for you.
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Table 3. Security menu items (continued) Menu item Submenu item Value Comments Fingerprint Predesktop • Disabled Enable or disable fingerprint authentication Authentication before the operating system is loaded. • Enabled • External ➙ Reader Priority If External ➙ Internal is selected, an external Internal fingerprint reader is used if attached.
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Table 3. Security menu items (continued) Menu item Submenu item Value Comments Note: This item is displayed when Security Chip (For Intel PTT) Selection is set to Intel PTT. Security Reporting Enable or disable the following Security Options Reporting Options: •...
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Table 3. Security menu items (continued) Menu item Submenu item Value Comments Virtualization Intel Virtualization • Disabled If you select Enabled, a Virtual Machine Monitor Technology (VMM) can utilize the additional hardware • Enabled capabilities provided by Intel Virtualization Technology. Intel VT-d Feature •...
Table 3. Security menu items (continued) Menu item Submenu item Value Comments Anti-Theft Computrace Module • Disabled Enable or disable the UEFI BIOS interface to Activation activate the computrace module, which is • Enabled an optional monitoring service from Absolute •...
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Note: The Boot menu will be displayed if the computer cannot start from any devices, or the operating system cannot be found. The following table lists the Startup menu items. Default values are in boldface. The menu items might change without notice. Depending on the model, the default value might vary. Note: Some items are displayed on the menu only if the computer supports the corresponding features.
Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.
Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.7.1. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board.
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Defining a Network Boot sequence When the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu. To define a Network Boot sequence, do the following: 1.
• Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.
This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.
scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates) so the list you choose from contains only those update types that are of interest to you. For more information about how to use the System Update program, refer to the help information system of the program.
Take care in setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board, or hard disk drive or solid-state drive.
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9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2.
Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep. To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
4. Follow the instructions on the screen to complete the recovery operation. For more information about performing a recovery operation from the Rescue and Recovery workspace, see “Using the Rescue and Recovery workspace” on page 99. Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive that operates independently from the Windows operating system.
To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are up-to-date” on page 92.
solid-state drive, hybrid drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device sequence. You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program.
• To perform a complete format, click Fully clean the drive to start the process. The process will take several hours. 4. Follow the instructions on the screen to reset your computer to the factory default settings. Using the advanced startup options With the advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
Important: If you clear the Copy the recovery partition from the PC to the recovery drive. option, you will create recovery media without the recovery partition content. You still can start the computer from the recovery media, but you might be unable to recover your computer if the recovery partition on your computer is damaged.
1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Update & security ➙ Recovery. 2. In the Reset this PC section, click Get started. 3.
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Using the recovery USB drive If you cannot start your computer, refer to the corresponding information in the topic “Troubleshooting” on page 129 to try to solve the problem by yourself. If you still cannot start your computer, use the recovery USB drive to recover your computer.
Before you start, print these instructions. Read the Important safety information first, see “Important safety information” on page vi. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
2. Close the computer display, and turn the computer over. 3. Slide the latches to the unlocked position and hold them there, and then remove the battery pack 4. Insert a new battery until it clicks into place. Ensure that the latches are in the locked positions. 5.
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1. Disable the built-in battery. See “Disabling the built-in battery” on page 107. 2. Remove the removable battery. See “Replacing the removable battery” on page 108. 3. Locate the micro-SIM-card tray at the right side of the computer. 4. Insert a straightened paper clip into the hole in the micro-SIM-card tray .
7. Insert the tray back into the computer. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 108. Replacing the base cover assembly Before you start, print these instructions. Read the Important safety information first, see “Important safety information”...
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5. Pry up the latches in ascending alphabetical order (a to h) as illustrated, and then remove the base cover assembly 6. Reinstall the new base cover assembly and tighten the screws in ascending alphabetical order (a to h) as illustrated. 7.
Replacing the internal storage drive Before you start, print these instructions. Read the Important safety information first, see “Important safety information” on page vi. Attention: The internal storage drive, such as hard disk drive, solid-state drive, or hybrid drive, is very sensitive.
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7. Detach the bracket from the internal storage drive. Then attach the bracket to the new internal storage drive. 8. Insert the new storage drive and then pivot it downward . Ensure that the new storage drive is seated in place. 9.
10. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 111. 11. Reinstall the removable battery. See “Replacing the removable battery” on page 108. 12. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions.
5. Open the latches on both sides of the memory slot at the same time , and then remove the memory module 6. Place the notched end of the new memory module toward the contact edge side of the memory slot. Then insert the memory module into the slot at an angle of about 20 degrees.
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DANGER During electrical storms, do not perform any replacement and do not connect or disconnect the telephone cable from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before you start installing an M.2 wireless WAN card, touch a metal table or a grounded metal object.
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6. Remove the screw. The card is released from the secured position and pivots upward. 7. Carefully remove the wireless WAN card out of the slot. 8. Align the notched edge of the new wireless WAN card with the key in the slot. Then carefully insert the card into the slot.
9. Pivot the new wireless WAN card downward and then install the screw to secure the card in place 10. Connect the antenna cables to the new wireless WAN card. Ensure that you connect the orange cable to the main connector on the card, and the blue cable to the auxiliary connector on the card. 11.
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DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. To remove the keyboard, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 107. 2.
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5. To reveal the screw heads beneath the keyboard frame, use the flat end of the multi-tool in the shipping package of the new keyboard to slide the keyboard forward by 2.5 mm (0.1 inch). Note: Do not press and hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved.
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8. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: User Guide...
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1. Attach the connectors, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the rear edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. Chapter 9 Replacing devices...
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3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool. 4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place. User Guide...
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5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool to hide the latches of the keyboard frame under the keyboard bezel. Note: Do not press and hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved.
If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
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6. Install the new coin-cell battery and attach the connector 7. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 111. 8. Reinstall the removable battery. See “Replacing the removable battery” on page 108. 9. Turn the computer over again. Connect the ac power adapter and all cables to the computer. 10.
When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the hard disk drive to the factory default state. For more information, see “Performing backup and recovery operations”...
• If you cannot turn off your computer by pressing and holding the power switch, remove all sources of power from the computer and reset the system by inserting a straightened paper clip into the emergency-reset hole. To locate the reset hole, refer to “Bottom view” on page 6. After the computer is off, restart the computer by pressing the power button.
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Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. • Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled.
TCG-compliant functionality-related problem (might be pause the TPM initialization failure). Continue with the boot process and call the Lenovo service center for technical support. Memory module problems Print these instructions now and keep the instructions with your computer for reference later.
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– The cable is installed correctly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable.
• The wireless radio is enabled. Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system.
Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard.
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Note: If your computer cannot detect the external monitor, click the Detect button. 4. Select the external monitor and set Resolution. 5. Do the followings: – For Windows 7 and Windows 8.1: Click Advanced settings. – For Windows 10: Click Display adapter properties. 6.
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• Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more.
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Solution: Make sure that the monitor type and other information is correct. If necessary, update the monitor driver. • Problem: The screen is unreadable or distorted. Solution: Make sure that: – The monitor information is correct and the appropriate monitor type is selected. Refer to the solution to the above problem.
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Audio problems • Problem: Wave or MIDI sound does not play correctly. Solution: Make sure that the audio device is configured correctly. 1. Go to Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged built-in battery. If the built-in battery cannot be fully charged in 24 hours, call Lenovo Customer Service Center to have it serviced.
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If your computer does not run on battery power, check the following items: 1. If the battery runs out of power, attach ac power adapter to recharge the battery. 2. If the battery is charged but the computer does not run, call Lenovo Customer Service Center to have it serviced.
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If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.
If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes small amount of power.
If an error message is displayed while you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help. Problems with ports and connectors The following are the most common problems with ports and connectors.
Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
• Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
Appendix A. Regulatory Information The latest compliance information is available at http://www.lenovo.com/compliance. Wireless related information Wireless interoperability The M.2 wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: •...
This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.
For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with the computer. If the computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/UserManuals Certification related information The following table contains information of the product name, compliance ID, and machine types.
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for the United States and Canada Appendix B. WEEE and recycling statements...
For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management &...
Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
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5. Clear the Allow this device to wake the computer check box. 6. Click OK. User Guide...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.