Philips HF3531/60 Manual page 6

ENGLISH
6
Guarantee and service
If you need service or information or if you have a problem, please visit the Philips website at
www.philips.com/support or contact the Philips Consumer Care Centre in your country.
You find its phone number in the worldwide guarantee leaflet. If there is no Consumer Care
Centre in your country, go to your local Philips dealer .
Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance.
If you are unable to solve the problem with the information below, visit www.philips.com/support
for a list of frequently asked questions or contact the Consumer Care Centre in your country.
Problem
The appliance does not
work at all.
The appliance functions
properly, but the lamp
does not work anymore.
The appliance does not
respond when I try to
set different functions.
The lamp does not go
on when the alarm goes
off.
The lamp does not go
on right away when I
switch it on.
I do not hear the alarm
sound when the alarm
goes off.
Solution
Perhaps the adapter is not inserted properly in the wall socket.
Put the adapter properly in the wall socket.
Perhaps the plug is not inserted properly in the appliance. Put the
small plug in the appliance properly.
Perhaps there is a power failure. Check if the power supply works
by connecting another appliance.
The appliance contains a durable LED lamp that should last a long
time. However, if the lamp stops working, contact the Philips
Consumer Care Centre in your country.
Remove the adapter from the wall socket and wait a few minutes
before you reinsert it.
Perhaps you set a light intensity level that is too low. Increase the light
intensity level in your wake-up profile (see user manual for more
information).
Perhaps you switched off the alarm function. The alarm icon is visible
on the display when the alarm function is active.
Perhaps the appliance is defective. Contact the Philips Consumer Care
Centre in your country.
It takes approx. 1 second for the lamp to go on. This is normal, the
lamp needs to heat up.
Perhaps you set a sound level that is too low. To set a higher sound
level, increase the volume level of the wake-up sound in your wake-up
profile (see user manual for more information).
Perhaps you switched off the alarm function.The alarm icon is visible
on the display when the alarm function is active.