Page 1 User's Guide Scanner Basics Specifications and Capacity for Originals Placing Originals Scanning Maintenance Solving Problems NPD6159-01 EN...
Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 3 Trademarks ❏ EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks or trademarks of Seiko Epson. ❏ Microsoft ® ® ® ® , Windows , Windows Server , and Windows Vista are registered trademarks of Microsoft Corporation.
Page 4: Table Of Contents
Information on Applications....25 Epson Scan 2......25 Required Settings for Scanning.
Page 5 Where to Get Help Cannot Start Epson Scan 2....135 Paper Feeding Problems....136 Technical Support Web Site.
Page 6 Help for Users in Vietnam....157 Help for Users in Indonesia....158 Help for Users in Hong Kong.
Page 7 About This Manual Introducing the Manuals..........8 Marks and Symbols.
Page 8: About This Manual
Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.
Page 9 About This Manual > Operating System References "Windows Server" is used to refer to "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003". ❏ Microsoft ®...
Page 10: Important Instructions
Important Instructions Safety Instructions..........11 Restrictions on Copying.
Page 11: Safety Instructions
❏ Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.
Page 12: Restrictions On Copying
Important Instructions > Restrictions on Copying ❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners except as specifically explained in the product’s guides. ❏ If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical outlet.
Page 13: Scanner Basics
Scanner Basics Part Names and Functions..........14 Feed selector.
Page 14: Part Names And Functions
Scanner Basics > Part Names and Functions Part Names and Functions Front Feed selector The selector to change the feeding method of originals. Change the position of the feed selector according to the type of originals to be scanned. Control Panel Indicates the scanner’s status and allows you to specify scanning settings.
Page 15 Scanner Basics > Part Names and Functions Back Position selector Used to change the position of the scanner. If you move this selector during scanning, the scanner stops. Caster Used to move the scanner on a flat surface. Security slot Inserts a security lock for theft prevention.
Page 16: Feed Selector
Scanner Basics > Feed selector Cover open lever Pull the lever and open the scanner cover. Separation Roller Feeds originals separately one by one. This needs to be replaced when the number of scans exceeds the service life capacity. Pickup Roller Feeds originals.
Page 17: Position Of Scanner
Scanner Basics > Position of Scanner Manual Feed Feeds the originals one by one by manual insertion. Used to scan special originals such as an original folded in half, plastic card (embossed card), passport carrier sheet, or booklet, You can use the Carrier Sheet for scanning these special originals in the Delicate Feed Position.
Page 18: Combinations Of The Positions Of The Scanner And Feed Selector
Scanner Basics > > Position of Scanner Combinations of the Positions of the Scanner and Feed Selector ❏ Used in the following situations. Delicate Feed Position - Scanning delicate originals such as thin paper (extremely thin paper) by batch - Using the Automatic Feeding Mode(Continuous) ❏...
Page 19: Changing The Position Of The Scanner
Scanner Basics > > Position of Scanner Changing the Position of the Scanner Position of Scanner Position of Feed Se- Scanning Methods lector Scanning in Auto- Scanning in Auto- Basic Scanning matic Feeding matic Feeding Mode. Mode(Continuous) Delicate Feed Normal Feed Position ✓...
Page 20 Scanner Basics > > Position of Scanner Changing the Position of the Scanner 1. Fold and close the input and output trays if open. 2. Move the position selector on the rear face of the scanner upward. 3. While keeping the position selector raised, slowly rotate the body of the scanner. Caution: Be careful not to touch the antistatic brush.
Page 21: Control Panel
Scanner Basics > > Control Panel Buttons and Lights 4. Set the scanner to the desired position. Make sure that it is locked. ❏ : Storage Position ❏ : Normal Feed Position ❏ : Delicate Feed Position Control Panel Buttons and Lights...
Page 22: Guide To The Screen
Scanner Basics > > Control Panel Guide to the Screen Turns the scanner on or off. Do not turn off the scanner while the light surrounding the button is flashing because the scanner is operating or processing a job. Used to display the home screen. Displays menus and messages.
Page 23 Scanner Basics > > Control Panel Guide to the Screen This icon indicates whether or not the Slow function is enabled. If enabled, the function reduces the feeding speed. Enable this to scan originals that are likely to jam, such as thin paper. indicates whether or not Power Separation Mode is enabled in the Delicate Feed Position while (Delicate Feed) is selected.
Page 24 Scanner Basics > > Control Panel Guide to the Screen Note: Some setting menus are not available in portrait display. For more details, refer to the related information. Related Information “Items Not Available in Portrait Display” on page 116 & This section lists the items that are not available in portrait display.
Page 25: Information On Applications
Epson website. Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to start either as a standalone application or by using TWAIN-compliant application software.
Page 26: Epson Software Updater
Related Information “Installing the Latest Applications” on page 26 & EPSON Software Updater EPSON Software Updater is an application that checks for new or updated applications on the internet and installs them. You can also update the scanner’s digital manual. Note: Windows Server operating systems are not supported.
Page 27: Option Items And Consumables Information
Do not turn off the computer or the scanner while updating. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.
Page 28: Roller Codes
B12B819641 (India only) This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.
Page 29: Specifications And Capacity For Originals
Specifications and Capacity for Originals Specifications and Capacity for Originals being Scanned..... . 30 This section explains the specifications and capacity for originals Types of Originals that Require Attention.
Page 30: Specifications And Capacity For Originals Being Scanned
Specifications and Capacity for Originals > Specifications and Capacity for Originals being Scanned Specifications and Capacity for Originals being Scanned This section explains the specifications and capacity for originals Related Information “Specifications of Standard Size Paper” on page 31 & “Specifications of Thin Paper”...
Page 31: Specifications Of Standard Size Paper
Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Specifications of Standard Size Paper Standard Size Thickness Paper Type RA-3 304.8 x 431.8 mm 27 to 256 g/m2 Plain paper (12 x 17 in.) Fine paper Recycled paper Ledger...
Page 32 Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Note: ❏ The originals larger than A3 size (large originals, up to A2 size) can be set by folding in half. Scan such originals one by one by (Manual Feed).
Page 33 Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Guideline on the capacity for originals Normal Feed Position Note: ❏ This refers to the number of originals when the paper feeding mode is in (Normal Feed).
Page 34: Specifications Of Thin Paper
Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Guideline on the capacity for originals - Delicate Feed Position Note: ❏ This refers to the number of originals when the paper feeding mode is in (Delicate Feed).
Page 35: Specifications Of Long Paper
Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Thin paper refers to delicate originals such as extremely thin paper. Paper feed method for thin paper ✓: Supported Position of Scanner Position of Feed Selector -: Unsupported Normal Feed Position Delicate Feed...
Page 36: Specifications Of Envelopes
Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Paper feed method for long paper ✓: Supported Position of Scanner Position of Feed Selector -: Unsupported Normal Feed Position Delicate Feed Normal Feed ✓ Manual Feed Delicate Feed Position Delicate Feed...
Page 37: Specifications Of Plastic Cards
Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Paper feed method for envelopes ✓: Supported Position of Scanner Position of Feed Selector -: Unsupported Normal Feed Position Delicate Feed ✓ Normal Feed ✓ Manual Feed Delicate Feed Position Delicate Feed...
Page 38 Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Paper feed method for plastic cards (with embossing) ✓: Supported Position of Scanner Position of Feed Selector -: Unsupported Normal Feed Position Delicate Feed Normal Feed ✓...
Page 39: Specifications Of Laminated Cards
Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned ✓: Supported Position of Scanner Position of Feed Selector -: Unsupported Delicate Feed Position Delicate Feed Normal Feed ✓ Manual Feed Related Information “Placing Plastic Cards” on page 66 &...
Page 40: Specifications Of Booklets
Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Related Information “Placing Laminated Cards” on page 68 & Specifications of Booklets Size Thickness Type Loading Capacity Max. size: A5 size (A4 in a two-page 2 mm (0.08 in.) Passbooks or similar spread)
Page 41: Specifications For Originals Using The Carrier Sheet
Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Thickness Loading Capacity 5 mm (0.20 in.) or less (The total thickness of the closed passport placed in the passport carrier sheet) Paper feed method for passport carrier sheets ✓: Supported Position of Scanner Position of Feed Selector...
Page 42 Specifications and Capacity for Originals > > … Specifications and Capacity for Originals being Scanned Type of Original Size Thickness Loading Capacity of the Carrier Sheet Originals that cannot be 0.3 mm (0.01 in.) or less 10 sheets loaded directly into the (excluding Carrier Sheet) scanner Letter...
Page 43: Types Of Originals That Require Attention
❏ To scan originals that are incorrectly detected as double feeds, set the DFDS Function to On on the control panel before you resume scanning, or select Off in Detect Double Feed on the Main Settings tab in the Epson Scan 2 window. See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro.
Page 44: Types Of Originals That Must Not Be Scanned
Specifications and Capacity for Originals > Types of Originals that Must Not be Scanned Types of Originals that Must Not be Scanned This section lists the types of originals that must not be scanned ❏ Photos ❏ Bound originals* (thicker than 2 mm (0.08 in.) when closed) ❏...
Page 45: Placing Originals
Placing Originals Combination of Input Tray and Output Tray......46 Placing Standard Size Originals........49 Placing Thin Paper.
Page 46: Combination Of Input Tray And Output Tray
Placing Originals > > Combination of Input Tray and Output Tray Normal Feed Position Combination of Input Tray and Output Tray Extend the input tray and output tray according to the length of the originals. See the following table for details. Normal Feed Position Originals Positions...
Page 47 Placing Originals > > Combination of Input Tray and Output Tray Normal Feed Position Originals Positions Long paper ❏ A3 thin paper ❏ A2 original with fold lines ❏ Envelope ❏ A4 carrier sheet ❏ Thin paper ❏ Thick paper ❏...
Page 48: Delicate Feed Position
Placing Originals > > Combination of Input Tray and Output Tray Delicate Feed Position Delicate Feed Position Originals Positions ❏ A3 original with fold lines ❏ Legal to A3 ❏ A3 to RA3 ❏ A3 thin paper ❏ A2 original with fold lines Letter to A4 (Portrait) Letter to A4 (Landscape) ❏...
Page 49: Placing Standard Size Originals
Placing Originals > Placing Standard Size Originals Placing Standard Size Originals This section explains how to place the originals when the paper feeding mode is in Normal Feed as an example. 1. Set the feed selector to (Normal Feed). 2. Extend the input tray extension. Pull out the output tray extension to the length of the original. Raise the stopper if necessary.
Page 50 Placing Originals > Placing Standard Size Originals 3. While holding the tab, slide the edge guides all the way out. 4. Fan the originals. Hold both ends of the originals and fan them a few times. 5. Align the edges of the originals with the side to be scanned facing down and slide the leading edge into a wedge shape.
Page 51 Placing Originals > Placing Standard Size Originals 6. Load the originals with the side to be scanned facing down and the leading edge directed to the ADF. Insert the originals into the ADF until they meet resistance. 7. Adjust the edge guides to fit the originals without any gap. Otherwise, the originals may be fed skewed.
Page 52: Placing A3 Size Originals With Fold Lines
Placing Originals > > Placing Standard Size Originals Placing A3 Size Originals with Fold Lines Note: ❏ To scan originals with punch holes such as loose-leaf paper, load the originals with the holes on the left side, right side, or bottom. There must not be any holes within a 30 mm (1.2 in.) strip at the center of the originals. However, there can be holes within 30 mm (1.2 in.) from the leading edge of the originals.
Page 53 Placing Originals > > Placing Standard Size Originals Placing A3 Size Originals with Fold Lines 2. Extend the input tray extension. Pull out the output tray extension to the length of the original. Raise the stopper if necessary. Note: ❏ To stack the original properly, pull out the output tray and output tray extension so that it is slightly longer than the length of the original.
Page 54 Placing Originals > > Placing Standard Size Originals Placing A3 Size Originals with Fold Lines ❏ Originals creased in the middle...
Page 55 Placing Originals > > Placing Standard Size Originals Placing A3 Size Originals with Fold Lines ❏ Originals with a bound fold Note: Originals with a hard fold line may not be fed properly. Spread such originals in advance so that the height of the fold is 15 mm or less.
Page 56: Placing Thin Paper
❏ To scan thin paper, make the necessary settings in Epson Scan 2. Open Epson Scan 2. On the Main Settings tab, select White as the Background Color. When Auto Detect or Passport is selected as the Document Size, and Paper Skew is selected as the Correct Document Skew you cannot select White as the Background Color.
Page 57 Placing Originals > Placing Thin Paper Note: To stack the original properly, pull out the output tray and output tray extension so that it is slightly longer than the length of the original. 4. While holding the tab, slide the edge guides all the way out. 5.
Page 58: Placing Long Paper
Placing Originals > Placing Long Paper 7. Load the originals with the side to be scanned facing down and the leading edge directed to the ADF. Insert the paper into the ADF until it meets resistance. 8. Adjust the edge guides to fit the original without any gap. Otherwise, the original may be fed skewed. Related Information “Scanning by Manual Feed in Automatic Feeding Mode(Continuous)”...
Page 59 Placing Originals > Placing Long Paper 2. Pull out the output tray extension to the length of the original. Caution: Do not raise the stopper. 3. While holding the tab, slide the edge guides all the way out.
Page 60 Placing Originals > Placing Long Paper 4. Load the original straight into the input tray with the side to be scanned facing down and its leading edge directed to the ADF. Insert the original into the ADF until it meets resistance. 5.
Page 61: Placing Large Size Originals
Approx. 5588 mm (220 in.) or less: up to 200 dpi ❏ You need to specify the size of the long paper original in Epson Scan 2. Open the Epson Scan 2 window. You can specify the paper size of the long paper in the following three ways: - If the paper length is 3,048 mm (120 in.) or less, you can select Auto Detect (Long Paper) to detect the size...
Page 62 Placing Originals > Placing Large Size Originals 2. Extend the input tray extension. Pull out the output tray extension to the length of the original. Raise the stopper if necessary. 3. While holding the tab, slide the edge guides all the way out. 4.
Page 63 Open the Epson Scan 2 window. Select Double-Sided from Scanning Side, and select Left & Right from Stitch Images. See the Epson Scan 2 help for details. See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro.
Page 64: Placing Envelopes
❏ To scan envelopes, specify the necessary settings in the Epson Scan 2 window. Open the Epson Scan 2 window. Select the Main Settings tab > Detect Double Feed > Off in this order. See the Epson Scan 2 help for details.
Page 65 Placing Originals > Placing Envelopes 4. Load the envelopes longitudinally with the side to be scanned facing down into the input tray. For envelopes with an open end (flap portion) on the shorter side, load the envelope with the open end (flap side) placed at the top.
Page 66: Placing Plastic Cards
To scan plastic cards without embossing, specify the necessary settings in the Epson Scan 2 window. On the Main Settings tab in Epson Scan 2, select Plastic Card in Document Size, or select Off for Detect Double Feed. See the Epson Scan 2 help for details.
Page 67 Placing Originals > Placing Plastic Cards 2. Pull out the output tray extension and raise the stopper. Then, push back the output tray extension. 3. While holding the tab, slide the edge guides all the way out. 4. Load the cards with the side to be scanned facing down and their leading edge directed to the ADF. Insert the cards into the ADF until they meet resistance.
Page 68: Placing Laminated Cards
Placing Originals > Placing Laminated Cards For embossed cards, load them with the emboss surface facing down. Important: Do not load plastic cards laterally. 5. Align the edge guides with the cards. Placing Laminated Cards 1. Set the feed selector to (Manual Feed).
Page 69 Placing Originals > Placing Laminated Cards 2. Pull out the output tray extension and raise the stopper. Then, push back the output tray extension. 3. While holding the tab, slide the edge guides all the way out.
Page 70 ❏ In the Main Settings tab, select Off in Detect Double Feed. See the Epson Scan 2 help for details. When Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs, remove the card from the ADF and reload it.
Page 71: Placing A Booklet
Placing Originals > Placing a Booklet Placing a Booklet 1. Set the feed selector to (Manual Feed). 2. Pull out the output tray extension and raise the stopper. Push back the output tray extension so as to fit the size of the booklet.
Page 72 Note: To scan a booklet, specify the necessary settings in the Epson Scan 2 window. Open the Epson Scan 2 window. In the Main Settings tab, select Off for Detect Double Feed. See the Epson Scan 2 help for details.
Page 73: Placing A Passport
Placing Originals > Placing a Passport Placing a Passport 1. Set the feed selector to (Manual Feed). 2. Extend the input tray extension. Pull out the output tray and output tray extension, and then raise the stopper. 3. While holding the tab, slide the edge guides all the way out.
Page 74 Placing Originals > Placing a Passport 4. Load the passport with the thicker side aligned with the leading edge so that the side with the larger number of pages is pointing towards the leading edge. As shown in the diagram below, insert the passport into the Passport Carrier Sheet with the side to be scanned facing down.
Page 75 To scan the Passport Carrier Sheet, specify the appropriate setting in the Epson Scan 2 Open the Epson Scan 2. On the Main Settings tab, select Single-Sided as the Scanning Side and Passport as the Document Size. See the Epson Scan 2 help for details.
Page 76: Placing Irregular Shaped Originals
Placing Originals > Placing Irregular Shaped Originals Placing Irregular Shaped Originals 1. Set the feed selector to (Normal Feed). If you set it to (Delicate Feed), you can scan the Carrier Sheet in the Delicate Feed Position. 2. Extend the input tray extension. Pull out the output tray and output tray extension, and then raise the stopper. 3.
Page 77 Placing Originals > Placing Irregular Shaped Originals 4. Make sure that the illustration at the edge of the Carrier Sheet is facing the front, and the original is facing the back when you insert the original into the Carrier Sheet. 5.
Page 78: Placing Photographs
When using Epson Scan 2, you can also select Customize to create a custom document size. ❏ When scanning with a Carrier Sheet by selecting Auto Detect as the Document Size setting in Epson Scan 2, the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting.
Page 79 Placing Originals > Placing Photographs 2. Extend the input tray extension. Pull out the output tray and output tray extension, and then raise the stopper. 3. While holding the tab, slide the edge guides all the way out. 4. Make sure that the illustration at the edge of the Carrier Sheet is facing the front, and the original is facing the back when you insert the original into the Carrier Sheet.
Page 80 Placing Originals > Placing Photographs 5. Load the Carrier Sheet with its leading edge directed to the ADF. Insert the sheet into the ADF until it meets resistance. 6. Align the edge guides with the Carrier Sheet without any gap. Otherwise, the Carrier Sheet may be fed skewed.
Page 81: Placing A Mixture Of Originals At Different Sizes
When using Epson Scan 2, you can also select Customize to create a custom document size. ❏ When scanning with a Carrier Sheet by selecting Auto Detect as the Document Size setting in Epson Scan 2, the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting.
Page 82 Placing Originals > Placing a Mixture of Originals at Different Sizes 1. Set the feed selector to (Normal Feed). 2. Extend the input tray extension. Pull out the output tray and output tray extension, and then raise the stopper. Note: If any thick originals are contained, store the output tray and do not use it.
Page 83 Placing Originals > Placing a Mixture of Originals at Different Sizes 4. Load the originals at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Important: Check the following points when setting different sizes of originals.
Page 84 Placing Originals > Placing a Mixture of Originals at Different Sizes Related Information “Scanning with Manual Feed in Automatic Feeding Mode” on page 105 &...
Page 85: Scanning
Scanning with Epson Scan 2........
Page 86: Required Settings For Scanning
❏ 2. Register the created job to be performed from the control panel. See Document Capture Pro help on how to specify settings of Epson Scan 2 from Document Capture Pro For information on Document Capture Pro or Document Capture, refer to the descriptions below.
Page 87 Required Settings for Scanning Creating a Job in Document Capture (Mac OS) 1. Start Document Capture. Select Go > Applications > Epson Software > Document Capture. Note: Select the scanner you want to use from the scanners list. 2. Click The job list window is displayed.
Page 88 Scanning > > Required Settings for Scanning Creating a Job in Document Capture (Mac OS) 3. Click the + icon. The job settings window is displayed. 4. Enter a name for the job in Job Name.
Page 89 Scanning > > Required Settings for Scanning Creating a Job in Document Capture (Mac OS) 5. Specify scanning settings on the Scan tab. ❏ Source: Select the source where the original is placed. When scanning 2-sided originals, select Double- Sided. ❏...
Page 90 Scanning > > Required Settings for Scanning Creating a Job in Document Capture (Mac OS) 6. Click Output, and then specify the save settings. ❏ Save in: Select the save folder for the scanned image from the list. ❏ Example of File Name: Displays file name examples with the current settings. ❏...
Page 91: Enabling A Job To Run From The Control Panel (Mac Os)
Scanning > > Required Settings for Scanning Enabling a Job to Run from the Control Panel (Mac OS) 7. Click Destination, and then select the Destination. Setting items according to the destination are displayed. Specify the necessary settings. Click the ? (Help) icon for details on each item.
Page 92: Scanning Using The Control Panel
Scanning > Scanning Using the Control Panel 1. Start Document Capture. Select Go > Applications > Epson Software > Document Capture. Note: Select the scanner you want to use from the scanners list displayed. 2. Click the icon on the main window.
Page 93 Scanning > Scanning Using the Control Panel 2. Make sure that the feed selector on the scanner is set to the appropriate position. ❏ : Standard size originals such as A4 paper ❏ : Special originals such as folded documents and plastic cards ❏...
Page 94 Scanning > Scanning Using the Control Panel 5. To change the scan settings, tap Scanner Settings. ❏ If you set Disable job setting changes on control panel, you cannot change the settings. ❏ To scan originals that are detected as double feeds, such as plastic cards and envelopes, enable DFDS Function to skip double feed detection.
Page 95: Scanning With Document Capture Pro (Windows)
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Document Capture Pro. Note: Select the scanner you want to use from the scanners list displayed.
Page 96 Scanning > Scanning with Document Capture (Mac OS) 1. Start Document Capture. Select Go > Applications > Epson Software > Document Capture. Note: Select the scanner you want to use from the scanners list displayed. 2. Place the original. 3. Make sure that the feed selector on the scanner is set to the appropriate position.
Page 97: Scanning With Epson Scan 2
2. Start Epson Scan 2. ❏ Windows 10/Windows Server 2016 Click the start button, and then select EPSON > Epson Scan 2. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Enter the application name in the search charm, and then select the displayed icon.
Page 98 ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
Page 99 Scanning > Scanning with Epson Scan 2 Note: ❏ Document Source is set to the ADF automatically. ❏ On the Main Settings tab, you can specify the following settings: ❏ Stitch Images: Select to stitch the images on the front and back when scanning both sides of the original.
Page 100 Scanning > Scanning with Epson Scan 2 5. Set the file saving settings. ❏ Image Format: Select the file format for saving the scanned image from the list. You can specify detailed settings for each file format except BITMAP and PNG. After selecting the file format, select Options from the list.
Page 101: Required Settings For Special Originals
Required Settings for Special Originals To scan special originals, specify the necessary settings according to the originals in the Epson Scan 2 window. You can also specify settings from Document Capture Pro. For detailed information, refer to the following URL: https://support.epson.net/dcp/...
Page 102: Scanning By Manual Feed In Automatic Feeding Mode(Continuous)
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
Page 103 > Scanning by Manual Feed in Automatic Feeding Mode(Continuous) Note: You can also start Epson Scan 2 from Document Capture Pro. For detailed information on how to use Document Capture Pro, refer to the following URL: https://support.epson.net/dcp/ 3. On the Main Settings tab, select On(Continuous) in Automatic Feeding Mode.
Page 104 Scanning > Scanning by Manual Feed in Automatic Feeding Mode(Continuous) The Automatic Feeding Mode window is displayed on your computer and the scanner. 6. Adjust the edge guides, and then place the original in the ADF. Note: ❏ Be careful not to load the originals skewed; otherwise, the originals may be fed skewed and damaged. ❏...
Page 105: Scanning With Manual Feed In Automatic Feeding Mode
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
Page 106 Select Settings in the Document Source list to open the Document Source Settings window. Set Automatic Feeding Mode Timeout (minutes) on the displayed window. 4. Specify other settings for scanning in the Epson Scan 2 main window. 5. Then click Scan.
Page 107 Scanning > Scanning with Manual Feed in Automatic Feeding Mode 6. Adjust the edge guides, and then place the original in the ADF. Scanning starts automatically. 7. After scanning ends, place the next original in the ADF. Repeat this procedure until you have scanned all originals. Note: If you want to scan originals that are detected as double feeds, such as plastic cards and envelopes, enable DFDS Function to skip double feed detection.
Page 108: Menu Options On The Control Panel
Menu Options on the Control Panel Scan............109 Scanner Maintenance.
Page 109: Scan
Menu Options on the Control Panel > > Scan Scanner Settings Scan You can start jobs on your computer that were created in Document Capture Pro (Windows)/Document Capture (Mac OS). Edit Job Select a job in the Select Job window. Then, in the displayed window, tap the job name to display the Job Edit window.
Page 110 Menu Options on the Control Panel > > Scan Scanner Settings Power Separation Mode Increases the force used to separate multiple originals in the Delicate Feed Position while (Delicate Feed) is selected. Enable this to scan originals that are fluffy or stuck together. Do not use Power Separation Mode for thin originals.
Page 111: Scanner Maintenance
Menu Options on the Control Panel > Scanner Maintenance Important: ❏ This function does not always prevent damage of originals. ❏ Depending on the condition of the originals being fed, feeding errors cannot be detected. Note: Depending on the original, the condition of feeding, or the level you set, this feature may not work correctly. ❏...
Page 112: Status
Menu Options on the Control Panel > > Settings Device Information Status This menu is only available when the icon is displayed on the home screen. Indicates the following status. Pickup Roller Replacement/Separation Roller Replacement Displays how to replace the Pickup Roller and Separation Roller. You can reset the number of scans after replacing the rollers.
Page 113: Scanner Settings
Menu Options on the Control Panel > > Settings Scanner Settings Number of Scans After Regular Cleaning Displays the number of scans after performing regular cleaning. Reset the number of scans after performing regular cleaning. Scanner Settings Power Separation Mode Increases the force used to separate multiple originals in the Delicate Feed Position while (Delicate Feed) is selected.
Page 114: Common Settings
Menu Options on the Control Panel > > Settings Common Settings Level Examples of Protectable Paper Detection Sensitivity for Feeding Skew On-High Thin paper (portrait), such as High application forms Important: ❏ This function does not always prevent damage of originals. ❏...
Page 115: Roller Replacement Alert Setting
Menu Options on the Control Panel > > Settings Roller Replacement Alert Setting Note: You can turn off the sounds of Button Press and Error Notice, but cannot turn off the sounds when turning the power on and off. Sleep Timer Adjust the time period for entering sleep mode (energy saving mode) when the scanner has not performed any operations.
Page 116: Regular Cleaning Alert Settings
Menu Options on the Control Panel > Items Not Available in Portrait Display Separation Roller Informs you when to replace the Separation Roller. Regular Cleaning Alert Settings Warning Alert Setting Notifies you when to clean inside of the scanner. Count Alert Setting Changes the scanning number when the cleaning notification will be displayed.
Page 117 Menu Options on the Control Panel > Items Not Available in Portrait Display Settings - Common Settings ❏ Sleep Timer ❏ Power Off Settings ❏ Language ❏ Keyboard Settings - Roller Replacement Alert Setting ❏ Pickup Roller ❏ Separation Roller Settings - Regular Cleaning Alert Settings ❏...
Page 118: Maintenance
Maintenance Cleaning Outside the Scanner........119 Cleaning Inside the Scanner.
Page 119: Cleaning Outside The Scanner
Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
Page 120 4. Pull the lever and open the scanner cover. 5. Wipe off any stains on the plastic roller and glass surface at the bottom inside of the scanner cover using a soft cloth or a genuine Epson cleaning kit. Important: ❏...
Page 121 7. Open the cover, and then remove the Separation Roller. See the steps for “Replacing the Roller” for more details. 8. Wipe off any dust or dirt on the Separation Roller using a genuine Epson cleaning kit or a soft, moist cloth.
Page 122 Cleaning Inside the Scanner Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller. Using a dry cloth may damage the surface of the roller. 9. Open the cover, and then remove the Pickup Roller.
Page 123: Resetting The Number Of Scans After Regular Cleaning
16. Slowly rotate the rollers at the bottom by tapping anywhere on the LCD. Wipe the surface of the rollers using a genuine Epson cleaning kit or a soft cloth dampened with water. Repeat this until the rollers are clean.
Page 124: Replacing The Roller
Maintenance > Replacing the Roller 2. On the Scanner Maintenance screen, select Regular Cleaning. 3. Tap Reset the Number of Scans. 4. Tap Yes. Note: You can also reset the number of scans by using the following method. Select Settings and then Device Information. Tap the icon and tap Number of Scans After Regular Cleaning.
Page 125 Maintenance > Replacing the Roller 4. Pull the lever and open the scanner cover. 5. Open the cover of the Pickup Roller, and then slide and remove it.
Page 126 Maintenance > Replacing the Roller 6. Pull down the fixture of the roller axis, and then slide and remove the installed Pickup Roller. Important: Do not pull out the Pickup Roller forcibly. This could damage the inside of the scanner. 7.
Page 127 Maintenance > Replacing the Roller 8. Put the edge of the cover of the Pickup Roller into the groove and slide it. Close the cover firmly. Important: ❏ Make sure the pick up cover is closed correctly. ❏ Make sure the Pickup Roller are installed correctly if the cover is hard to close. ❏...
Page 128 Maintenance > Replacing the Roller 9. Push the hooks on both ends of the Separation Roller cover to open the cover. 10. Lift the left side of the Separation Roller, and then slide and remove the installed Separation Roller. 11. Insert the new separation roller axis into the hole, and then lower the roller.
Page 129: Resetting The Number Of Scans After Replacing The Rollers
Maintenance > Energy Saving 12. Close the separation roller cover. Important: If the cover is hard to close, make sure the Separation Roller is installed correctly. 13. Close the scanner cover. 14. Plug in the AC adapter, and then turn on the scanner. 15.
Page 130: Moving The Scanner
Maintenance > > Moving the Scanner Moving the Scanner on the Desk 2. Tap Common Settings. 3. Tap Sleep Timer or Power Off Settings to check the settings. Moving the Scanner Moving the Scanner on the Desk 1. Press the button to turn off the scanner.
Page 131: Transporting Over A Long Distance
Maintenance > > Moving the Scanner Transporting over a Long Distance 5. As shown in the diagram below, slightly lift the front part of the scanner and slowly move the scanner by using the rollers on the rear face. Important: ❏...
Page 132 Maintenance > > Moving the Scanner Transporting over a Long Distance 4. Fold and close the input and output trays if open. Important: Make sure to close the output tray securely; otherwise it may be damaged during transport. 5. While keeping the position selector raised, slowly rotate the scanner to be in the Storage Position. 6.
Page 133: Solving Problems
Solving Problems Scanner Problems..........134 Problems Starting Scanning.
Page 134: Scanner Problems
❏ Check if Power Off Settings is not set on the scanner. Problems Starting Scanning Document Capture Pro (Windows) Is Not Installed If Document Capture Pro is not installed, use EPSON Software Updater to install with the latest version. Related Information “Installing the Latest Applications” on page 26...
Page 135: Cannot Start Document Capture Pro (Windows) Or Document Capture (Mac Os)
❏ Epson Event Manager If the applications are not installed, install them again. ❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead. ❏ Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac OS).
Page 136: Paper Feeding Problems
❏ Select Slow on the control panel to slow down the scanning speed. ❏ Use Automatic Feeding Mode in Epson Scan 2, and scan originals one by one. ❏ When you are using Document Capture Pro, see the Document Capture Pro help for details.
Page 137: The Original Jams In The Scanner Frequently
Solving Problems > > Paper Feeding Problems The Original Jams in the Scanner Frequently 3. Carefully remove any originals remaining inside the scanner. 4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow.
Page 138: The Special Original Jams In The Scanner Frequently
Solving Problems > > Paper Feeding Problems Scanning Takes a Long Time Related Information “Cleaning Inside the Scanner” on page 119 & The Special Original Jams in the Scanner Frequently If the Carrier Sheet, passport carrier sheet, plastic card (with or without embossing), or laminated card jams frequently, clean the front face of such originals.
Page 139: The Card Is Not Loaded
Select Settings on the home screen > Scanner Settings > Detect Glass Dirt, and then select On-Low or On- High. When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a soft cloth.
Page 140: Glass Dirt Alert And Sensor Dirt Alert Do Not Disappear
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. 2. Select the Adjustments tab.
Page 141: Offset Appears In The Background Of Images
Epson Scan 2: Click the Advanced Settings tab > Text Enhancement. Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level. When you are using Document Capture Pro, see the Document Capture Pro help for details.
Page 142: Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image. ❏ Check that the Descreening function is enable and Low, Middle, or High is selected in the Epson Scan 2 window. To configure Epson Scan 2 from Document Capture Pro, see the Document Capture Pro help.
Page 143: Character Is Not Recognized Correctly
Note: If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. To configure Epson Scan 2 from Document Capture Pro, see the Document Capture Pro help.
Page 144: Uninstalling And Installing Applications
❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...
Page 145 6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner...
Page 146: Installing Your Applications
If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.
Page 147: Technical Specifications
Technical Specifications General Scanner Specifications........148 Dimensions and Weight Specifications.
Page 148: General Scanner Specifications
Technical Specifications > General Scanner Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Color CIS x 2 (front face x 1, rear face x 1) Effective pixels 7,200×10,200 at 600 dpi 3,600×64,500 at 300 dpi...
Page 149: Dimensions And Weight Specifications
❏ Ready mode: Approx. 9.5 W ❏ Sleep mode: Approx. 1.4 W ❏ Power off: Approx.0.1 W Note: For European users, see the following website for details on power consumption: http://www.epson.eu/energy-consumption AC Adapter Electrical Specifications Model A471H (AC 100-240 V) A472E (AC 220-240 V) Rated Input Current 1.2 A...
Page 150: Environmental Specifications
Technical Specifications > System Requirements Environmental Specifications Temperature When operating 5 to 35 °C (41 to 95 °F) When stored –25 to 60 °C (–13 to 140 °F) Humidity When operating 15 to 80% (without condensation) When stored 15 to 85% (without condensation) Operating conditions Ordinary office or home conditions.
Page 151 Technical Specifications > System Requirements Fast User Switching on Mac OS or later is not supported. The UNIX File System (UFS) for Mac OS is not supported.
Page 152: Standards And Approvals
Standards and Approvals Standards and Approvals for European Models......153 Standards and Approvals for Australian Models......153...
Page 153: Standards And Approvals For European Models
The following models are CE marked and in compliance with all the applicable EU Directives. For further details, visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity. http://www.epson.eu/conformity J432A A471H, A472E...
Page 154: Where To Get Help
Contacting Epson Support........
Page 155: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 156: Help For Users In Australia
Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 157: Help For Users In Thailand
Where to Get Help > > Contacting Epson Support Help for Users in Vietnam World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk...
Page 158: Help For Users In Indonesia
Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail...
Page 159: Help For Users In Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...
Page 160: Help For Users In Malaysia
Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
Page 161 Contacting Epson Support Help for Users in the Philippines Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (+632)441-9030 Web Site: https://www.epson.com.ph/contact...

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