UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.
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COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner.
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U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is subject to HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company.
Contents Getting Started with Your Notebook ... 11 Taking Inventory... 12 What’s in the box? ... 12 To buy accessories ... 13 To find more information... 13 Identifying Parts of the Computer... 14 Front View ... 14 Back View... 15 Bottom View ...
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Taking Care of Your Computer ... 41 To protect your hard disk drive ... 41 To maintain your computer ... 41 To safeguard your data... 42 To extend the life of the display... 42 To clean your computer... 43 Batteries and Power Management ... 45 Managing Power Consumption...
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To connect a USB device ... 78 To connect an audio device... 79 To use an external monitor... 80 To use a TV set as a monitor... 81 To connect an IEEE 1394 device ... 82 To connect a serial device ... 82 To connect an infrared device ...
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Support and Service ... 125 Getting Assistance for Your Computer... 126 To get help from the Web ... 126 To get support or service... 126 To receive repair service ... 128 To prepare your computer for shipment... 129 Limited Warranty Statement... 130 Reference Information ...
Getting Started with Your Notebook Taking Inventory Taking Inventory Congratulations! Your notebook computer sets a new standard in personal computing. Although compact and easy to carry, your computer is made with high standards of quality and attention to detail. This manual shows how to set up and operate your computer, as well as what to do if you run into trouble.
To buy accessories You can buy accessories for your computer online. For the latest accessories and options, visit the Compaq Consumer Support Web site (www.compaq.com/consumersupport). We currently offer accessories such as the following: • AC adapter. • RAM modules for expanding memory. •...
Getting Started with Your Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Computer open/close latch. 2. One-Touch buttons. 3. Keyboard status lights. 4. Power button. Turns the computer on and off. 5. Touch pad, scroll pad, click buttons, plus on-off button.
Back View 13. AC adapter jack. 14. Two universal serial bus ports (USB). 15. LAN port. 16. S-video port. 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other serial device.
Getting Started with Your Notebook Identifying Parts of the Computer Bottom View 28. Hard disk drive. 29. Battery latch. 30. RAM cover. Reference Guide 31. Reset button. 32. Docking port (certain models). 33. Mini-PCI cover (no user parts inside).
Status Lights The computer includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the computer. 1.
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Getting Started with Your Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3.
Docking accessories offer quick, easy connections to these devices. This can reduce the risk of ergonomic injury. See the Safety & Comfort Guide on the Documentation Library CD, or visit our ergonomics Web site, www.hp.com/ergo. When you set up your computer for the first time, you’ll install and charge the battery, connect the AC adapter, turn on the computer, and run the Windows setup program.
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Getting Started with Your Notebook Setting Up Your Computer To remove the battery 1. Before removing the battery, do one of the following: • Shut down the computer or put it into Hibernate mode, or • Plug in the AC adapter. 2.
Step 2: Connect AC power CAUTION Use only the F4600, F4814, or 0950-4334 AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer). Do not use a 60-watt, 3.16-amp adapter, such as F1454A or F1781A, and do not use DC adapter accessories F1455A and F2297A.
Getting Started with Your Notebook Setting Up Your Computer Step 3: Connect a phone line 1. Make sure the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2. Connect the telephone cord into a telephone jack. If the plug on the phone cord doesn’t fit the jack, you may need to use an adapter.
Step 4: Turn on the computer • Press the power button above the left side of the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power.
Getting Started with Your Notebook Setting Up Your Computer To connect to the Internet If you are connected to a wired or wireless LAN with Internet access or your computer has a modem (built-in, PC Card, or external), you can connect to the Internet. For details, see “Using the Modem”...
Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its power button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. To turn the computer on and off Power mode On mode...
To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. • If possible, shut down Windows: press CTRL+ALT+DEL, and then click Shut Down, Restart.
Basic Operation Operating Your Computer To change the boot device The computer normally boots from its internal hard disk. You can also boot the computer from a floppy disk drive, a CD-ROM drive, or an internal network interface card. 1. Click Start, Turn Off Computer, Restart. 2.
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1. Click buttons. These work like the left and right buttons on a standard mouse. 2. Touch pad (touch-sensitive pointing device). 3. Touch pad on-off button and indicator light. 4. Scroll pad. The scroll pad scrolls the contents of the active window. Moving and selecting 1.
Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, and then release both keys.
To use the One-Touch buttons Your computer includes five One-Touch buttons that can start any application or open a document or Web site with a single press. • Press the One-Touch button to open the corresponding application, document, or Web site. Your computer is preconfigured to access the following services: 1.
Basic Operation Operating Your Computer To use the Windows and Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you right-click while pointing at the application.
To use the ALT GR key Non-U.S. keyboards have an ALT GR key to the right of the spacebar. This is a shift key that provides access to certain special keyboard characters. • For a character in the lower-right corner of a key, press and hold ALT GR to type the character.
Basic Operation Operating Your Computer Using an external monitor If you want, you can attach an external monitor to your notebook computer—see “To use an external monitor” on page 80. To adjust the volume To increase or decrease the volume •...
Using CDs or DVDs To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the computer is reading it, or the computer could stop responding and you could lose data. Be sure to press the CD or DVD onto the spindle. You can damage the disk or drive if you just lay it on the tray.
You can use Windows Media Player to create audio CDs, and Windows Explorer to create data CDs using a CD-RW drive. Refer to the software’s help for details about creating or copying CDs. We recommend using Compaq- or HP-approved media—read and write quality may vary for other media. Reference Guide...
Securing Your Computer To set up password protection You can protect your computer from access by another user when you set up password protection, which is available through Windows and through the BIOS Setup utility. For complete protection, set passwords in Windows as well as through BIOS Setup. To cancel password protection, set an empty password.
Basic Operation Securing Your Computer To lock your computer To protect against unauthorized access while your computer is running, lock the computer before leaving it unattended, or set up a screen saver with a password in Display in Control Panel. You can lock the computer these ways: •...
Basic Operation Securing Your Computer 3. Insert the lock into the security connector on the left side of the computer and release the key. Store the key in a safe place away from the computer. To protect against viruses Virus-protection software can help protect the integrity of your data. This is especially important if you use the Web.
Basic Operation Securing Your Computer To lock the hard disk drive The computer enables you to lock its internal hard disk drive to help keep your information secure. Hard disk drive lock does not protect a second hard disk drive installed in the module bay.
Taking Care of Your Computer Use the following recommendations to maintain your computer during everyday use and prevent potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.
Basic Operation Taking Care of Your Computer To safeguard your data • Do not use a pointing device or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy, CD-RW, or network drives. •...
To clean your computer • You can clean the computer with a soft cloth dampened with clean water or with water containing a mild detergent. Do not use an excessively wet cloth, and take care to keep water out of the case. •...
Batteries and Power Management Managing Power Consumption Managing Power Consumption When you’re running your computer on battery power, you will want to maximize operating time without compromising performance. Your computer is designed to help you reduce power consumption and extend battery life without needing to turn it off. •...
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• The Max Battery scheme uses the lowest processor speeds while running on battery power, but uses low and high processor speeds on AC power. • The Portable/Laptop option uses low and high processor speeds on battery and AC power.
Batteries and Power Management Managing Power Consumption To manage power manually In addition to allowing the computer to enter its power-saving modes automatically, you can also put it into any of the following three modes whenever you need to. Power mode Does this…...
Using Battery Power To check battery status From the battery status light You computer has a battery status light—see “Status Lights” on page 17. From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information (see Windows Help for details).
Batteries and Power Management Using Battery Power To respond to a low-battery warning The computer automatically alerts you when the battery power drops to a critically low level. The computer first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the computer goes into Hibernate mode.
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• Put the computer in Standby mode whenever you are not using it for a short while: press the power button, or click Start, Turn Off Computer, Standby. • Put the computer in Hibernate mode whenever you want to save your current session, but will not be using the computer for a day or more: press Fn+F12.
Modem and Network Connections Using the Modem Using the Modem You can connect your modem to a telephone line and communicate with other computers throughout the world. You can explore the Internet, send and receive e-mail messages, and use your PC to send and receive faxes. Your computer contains several software programs that work with your modem: •...
To connect the modem CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack. 1. Check that the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2.
Modem and Network Connections Using the Modem Special restrictions in certain countries • Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country to country: check with your telephone company.
To disconnect from the Internet You remain connected to the Internet until you shut down the computer, disconnect the phone line from the computer, or give a command to hang up the connection. • Click Start, Control Panel, Network and Internet Connections, Network Connections, and then right-click the connection and select Disconnect.
Modem and Network Connections Using the Modem To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions.
To send and receive e-mail Sending and receiving e-mail requires an e-mail account with an Internet Service Provider or with your company’s communications system. If you are using AOL, e-mail services are part of your AOL service. For another ISP, you can use Outlook Express (included with your computer) or an e-mail system of your choice.
Modem and Network Connections Using the Modem To send and receive faxes Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer. Fax Console fax software is included with Windows XP. To set up Fax Console Before you can use Fax Console, you need to install it.
Connecting to a LAN You can connect to local area networks (LANs). LANs give you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN Check that the existing LAN supports Ethernet 10Base-T (10 Mbps) or 100Base-TX (100 Mbps) connections.
Modem and Network Connections Making Wireless Network Connections Making Wireless Network Connections If your computer includes a wireless on-off button—located on the right side of the front of the computer—you can connect by radio to an 802.11 wireless local area network (LAN) and access computers and other resources on the network.
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5. If the wireless network uses standard encrypted communication, uncheck the automatic key option, and then select the following parameters—see your network administrator for the required settings: • Key: ASCII passphrase or hexadecimal key string. • Key format: ASCII for passphrase, hexadecimal for key string. •...
Modem and Network Connections Making Wireless Network Connections To turn wireless communication on and off Important Wireless networks and cellular modems are examples of devices that use wireless communication. Such devices may be restricted in some situations or environments, such as when traveling in an airplane. If in doubt, be sure to ask for authorization before turning on your computer’s wireless networking.
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If you’re within range of your wireless network, your computer automatically connects. To check the status of your wireless connection, open Network Connections in Control Panel and double-click the connection. Turning off communication and ending a connection 1. Important: close any files that reside on other network computers. 2.
Modem and Network Connections Making Wireless Bluetooth Connections Making Wireless Bluetooth Connections If your computer includes Bluetooth wireless capabilities, you can use it to make short- range radio connections to a wireless personal area network (PAN) and access other Bluetooth-compatible devices, such as other computers, cell phones, and printers. Since the Bluetooth function connects your computer by radio rather than through cables, you can move around and remain connected, and you can detect new Bluetooth devices automatically when they enter your area.
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Turning off Bluetooth communication Turning off communication ends any connection you have open. 1. Important: close any files that reside on other network computers. 2. To turn off Bluetooth communication without turning off your computer, press the wireless on-off button—this also turns off 802.11 communication if it was enabled. –or–...
4. On the General tab, check the following settings: Give your computer a unique name that will identify it to other Bluetooth users. Set the computer type to Laptop. Select the security mode you want to use. 5. On the Information Exchange tab, check the following settings: Check the directory you want to make available to other Bluetooth users for sharing files, both sent and received.
To send or receive files using Bluetooth If your computer includes Bluetooth wireless capabilities, it supports the following common protocols for transferring data. To use either protocol, both computers must support that protocol—check the other computer’s Bluetooth documentation. • FTP, meaning files can be copied into and out of shared directories (folders) by both computers.
66. 2. Install the printer software that comes with the Bluetooth printer. The following details are for the HP Deskjet 995C printer: a. Insert the CD that came with the printer. If the setup program doesn’t run, click Start, Run and run \setup.exe on the CD.
10. Double-click the Bluetooth icon in the taskbar. 11. In the menu bar, click Bluetooth, Search For Devices. 12. Double-click the printer icon for the Bluetooth printer you want to use, then double- click the serial port icon that is shown. When you see a message confirming this printer will use the Bluetooth COM port, click OK.
Add-On Devices Connecting PC Cards Connecting PC Cards The computer’s PC Card slot is available for storing data and expanding the communication capabilities of the computer. The computer supports standard Type II and III PC Cards (PCMCIA and CardBus). You can insert one card of any type. To insert or remove a PC Card Inserting a PC Card 1.
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Removing a PC Card CAUTION Before removing a PC Card, you must use the Eject Hardware or Safely Remove Hardware icon in the taskbar, or shut down the computer. Otherwise, you could lose data. 1. Before removing the card, click the Eject Hardware or Safely Remove Hardware icon in the taskbar, and then click the card you want to remove.
Add-On Devices Connecting External Devices Connecting External Devices To identify connectors for external devices The diagrams below show your computer’s connectors for external devices and for the port replicator. Locating connectors on the computer 1. PS/2 keyboard or PS/2 mouse port (supports Y adapter). 2.
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Add-On Devices Connecting External Devices 10. PC Card and CardBus slot. See “Connecting PC Cards” on page 74. 11. IEEE 1394 port (on certain models). 12. Audio ports. 13. Infrared port (on certain models). Locating connectors on the port replicator 1.
The pointing stick and touch pad are normally disabled while an external PS/2 mouse is connected. To connect a PS/2 mouse and keyboard at the same time, use the HP F1469A Y adapter. To connect a USB device Your computer’s universal serial bus (USB) provides a bi-directional serial interface for adding peripheral devices such as game controllers, serial and parallel ports, and scanners on a single bus.
Note If you have problems making this connection, contact the device manufacturer and the Compaq Consumer Support Web site (www.compaq.com/consumersupport) for the latest version of the driver for the device. To connect an audio device You can plug in an external microphone, external speakers, or headphones. In addition, if you connect your computer to the port replicator, you can plug in a stereo source (such as a CD player) or a device that accepts digital audio (such as a digital audio recorder).
Add-On Devices Connecting External Devices To use an external monitor Connecting an external monitor 1. Click Start, Turn Off Computer, Turn Off. 2. Connect the monitor cable from the monitor to the monitor port on the back of the computer. 3.
Using dual display mode You can extend your desktop by connecting an external monitor to your computer. 1. Click Start, Control Panel, Appearance and Themes, Display. 2. Click the Settings tab. 3. Click the second display, and then select the option to extend the desktop. You can set different resolutions and numbers of colors for each display.
Add-On Devices Connecting External Devices To activate the TV display • Click Start, All Programs, Utilities, Display Settings, then select the TV option. If the image on the TV is bad, the format used for TV output may be incorrect for your TV.
To connect an infrared device If your model has an infrared port—a small, rectangular lens located on the front of the computer—it provides wireless, serial communication between the computer and other infrared devices such as printers or other computers. By default, the infrared port is not enabled, so you must enable it before you can use it. 1.
Add-On Devices Connecting External Devices To use a port replicator A port replicator provides your computer with external connections that you can leave in place whenever you remove the computer from your desk. Instead of disconnecting and reconnecting peripheral devices, you can simply undock and dock the computer. CAUTION Use only the F4600, F4814, or 0950-4334 AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer).
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3. Align the computer with the locator posts on the port replicator. 4. Press the computer down until both sides click into place. 5. If the computer is off, open the computer and press the power button to turn it on. The lights on the port replicator turn on.
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Add-On Devices Connecting External Devices To undock from the port replicator 1. Press down the undock button on the right side of the port replicator. 2. Lift the computer out of the port replicator. Reference Guide...
At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To install a RAM expansion module Use HP PC2100 DDR-266 or higher RAM only. You’ll need a small Phillips screwdriver for these steps. CAUTION Your computer’s chips are extremely sensitive to static electricity, and can be...
Add-On Devices Installing Additional RAM To remove a RAM expansion module You may want to remove a RAM module so you can install a larger one. You’ll need a small Phillips screwdriver for these steps. CAUTION Your computer’s chips are extremely sensitive to static electricity, and can be permanently damaged by it.
Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter if you’re using one, and remove the battery. 2. Turn the unit bottom side up. 3.
Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the old hard drive. You’ll need a small Phillips screwdriver for this procedure.
To prepare a new hard disk drive When you install a new hard disk drive, you also need to prepare it to be able to work with your computer. • If you want to restore the Windows software and operating system that were originally installed on your computer, you can do so using the QuickRestore System Recovery CD that also came with your computer—see “To recover the factory installation of your hard disk”...
Troubleshooting and Maintenance Troubleshooting Your Computer Troubleshooting Your Computer This section contains solutions to a many types of problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: •...
• Test the audio with the e-Diagtools diagnostics—see “Testing the Hardware” on page 116. If you hear a loud high-pitched whine (feedback) from the speakers • In the Volume Control, try reducing the Master volume: double-click the speaker icon in the taskbar. •...
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Computer, Restart. • If you created the CD on a CD-RW-type drive, try using a different media brand. We recommend using Compaq- or HP-approved media. Read and write quality may vary for other media. If a DVD movie doesn’t fill the screen •...
Display Problems If the computer is on, but the screen is blank • Move the mouse or tap the touch pad. This will wake the display if it is in Display-off mode. • Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from.) •...
Troubleshooting and Maintenance Troubleshooting Your Computer If one or more display pixels look bad TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots.
If files are corrupted • Open My Computer, select the disk you want to scan, click File, Properties, and use the Tools tab. • Run the virus-scanning program—see “To protect against viruses” on page 39. • Test the hard disk drive with the e-Diagtools diagnostics—see “Testing the Hardware”...
Troubleshooting and Maintenance Troubleshooting Your Computer Keyboard and Pointing Device Problems Use these suggestions for built-in or external devices. If the pointer is difficult to control • Adjust the pointer controls: click Start, Control Panel, Printers and Other Hardware, Mouse. If the touch pad doesn’t work •...
If the embedded numeric keypad doesn’t work • To type numbers, make sure Num Lock is on. • Make sure the embedded Keypad Lock (Fn+F8) is on—or that you press and hold the Fn key to temporarily access the embedded keypad. If you can’t type the euro symbol •...
Troubleshooting and Maintenance Troubleshooting Your Computer If you can’t log in to Netware servers • If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match the server’s frame type. Check with your network administrator. If a network connection responds slowly •...
Modem Problems If the modem seems slow • Check for excess static or noise on a line reduces the overall transmission speed. If necessary, contact your telephone company about fixing this type of problem. • If you’re dialing internationally, line noise is often a problem that’s difficult or impossible to eliminate.
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Troubleshooting and Maintenance Troubleshooting Your Computer • If you’re in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone. •...
If the modem causes an ERROR message • A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands. If the modem doesn’t fax •...
Troubleshooting and Maintenance Troubleshooting Your Computer If an I/O card stops communicating properly • The card may have been reset if the computer suspended or turned off. Exit any applications, and then remove and reinsert the card. If a PC card modem is not working •...
If the computer stops responding • Press CTRL+ALT+DEL and use Task Manager to end the application that is not responding. • Press the power button for at least 4 seconds to turn off and reset the computer. Then press the power button again to turn the computer back on. •...
• Make sure the battery is fully installed and locked in place. • Make sure you’re using only the HP F4600, F4814, or 0950-4334 AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer).
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• PC card use can affect battery operating time. • Microsoft Plus! for Windows XP is not recommended for a notebook computer. The enhancements are intended primarily for desktop computers, and they could greatly reduce the battery operating time of a notebook computer. •...
• Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300-dpi).
Hardware, Mouse. • Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter (HP accessory F1469A). • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM &...
Troubleshooting and Maintenance Troubleshooting Your Computer If the serial or parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT). •...
If the computer won’t boot from the floppy disk drive • Make sure the floppy disk drive is selected as the boot device—see “To change the boot device” on page 28. • If you’re using a USB floppy drive, use the BIOS Setup utility to make sure Legacy USB Support is enabled—see “To run the BIOS Setup utility”...
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If the subnet mask for your wireless connection is 255.255.000.000, the network server did not assign an IP address to your computer, and you may have to release and renew your network IP address—see c:\hp\Drivers\Wireless\Readme.txt. If this does not fix the problem, the access point may need to be rebooted.
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If your computer cannot detect any Bluetooth devices • Make sure the wireless indicator light is on. • Make sure Bluetooth communication is turned on. Click Start, All Programs, Utilities, Wireless Configuration, then click the Bluetooth button if it’s not turned on. If no Bluetooth button is shown, your computer does not support Bluetooth communication.
Troubleshooting and Maintenance Testing the Hardware Testing the Hardware The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing: • Automated testing using its basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
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10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket. 11. Exit. Press F3 and then any key to exit and reboot. 12. Optional: open the Support Ticket. In Windows, click Start, All Programs, Utilities, e-Diagtools, e-Diagtools for Windows.
Troubleshooting and Maintenance Configuring the Computer Configuring the Computer The BIOS Setup utility helps you configure your computer’s operation. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the operation of your computer to your individual work needs.
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Main Menu Setting Description BIOS Revision Shows the current BIOS version. System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format). Language Sets the language for BIOS Setup. Internal Hard Disk Sets the hard disk drive type and various parameters.
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Troubleshooting and Maintenance Configuring the Computer System Devices Menu Setting Description Video Display Device Sets whether the built-in display automatically switches to an external display, if one is detected. External Pointing Disables the internal pointing devices when an external Device pointing device is connected.
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Boot Menu Setting Hard Drive +Removable Devices CD-ROM Drive Built-in LAN Exit Menu Setting Save Changes and Exit Discard Changes and Exit Get Default Values Description Shows the order of boot devices. Move the entries to change the order. If the computer has more than one device in a + category, you can select the one scanned.
You can find drivers in these locations: • On your computer’s hard drive under C:\hp\Drivers. • On the QuickRestore System Recovery CD under \hp\Drivers. • On the Compaq Consumer Support Web site (www.compaq.com/consumersupport). This Web site contains the latest updates of software drivers for different operating systems.
6. Select the CD or DVD drive as the boot device. 7. When the QuickRestore System Recovery CD dialog box appears, follow the displayed instructions. To perform a standard recovery, press 2, 1, 1. If prompted, accept the recommended partition size. If you install the factory software, the recovery process can take 15 to 45 minutes.
Troubleshooting and Maintenance Reinstalling and Updating Software 5. Connect any cables or equipment needed to connect to the Internet. 6. Click Start, All Programs, Utilities, e-Diagtools, e-Diagtools for Windows. 7. Click Update, select Download Now and click OK. Follow the instructions that appear.
• Included applications and operating systems. • Described operation environments and conditions. • Compaq and HP accessories, upgrades, and basic operation and troubleshooting. We will not be able to help with questions about: • Non-Compaq or non-HP hardware, software, operating systems, or usage not intended for the product.
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To get support by telephone, refer to the phone number list below. If your notebook product is not normally sold in the country of use, you must call for support in a country that supports your notebook model. Currently, service and support assistance is provided only in the following countries and regions: Home Support United States: (208) 4PC-HELP [(208) 472-4357]...
Getting Assistance for Your Computer To receive repair service If the notebook product is not normally sold by Compaq or HP in the country of use, it must be returned for service to a country in which it is sold and supported.
To prepare your computer for shipment See “To receive repair service” above to determine if your computer must be sent in for service. If so, prepare your computer for shipment as follows. Note If you have questions about packaging requirements when returning your notebook for repair, contact Customer Support—see “To get support or service”...
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
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7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Reference Information Hardware Specifications Hardware Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, see the Compaq Consumer Support Web site (www.compaq.com/consumersupport). Physical Attributes Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in). Size (15-inch display): 328 ×...
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Keyboard and 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Pointing Devices Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with integrated scroll pad, on-off button and indicator. Left and right click buttons. Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support. Supports wake-on-LAN, fast IP, DMI, dRMON.
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Reference Information Hardware Specifications Expandability One 16-/32-bit PC Card slot, Type II or III, CardBus enabled. Optional port replicator (certain models). Security Features User and administrator passwords. System password. Hard disk drive password lock. PC identification displayed at boot. DMI-accessible electronic serial number. Kensington MicroSaver lock slot.
Modem Reference Information You can customize the operation of the modem using AT commands and S-registers. You can do this from Phone and Modem Options in Control Panel, from most communications software, or by using terminal mode in your software. See “To change your modem settings”...
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Reference Information Modem Reference Information Command Function (Conexant) Activate speaker: 0=off, 1=on during handshaking and off when receiving carrier (default), 2=always on, 3=off when dialing and receiving carrier, on when answering. N0 or N1 Included for compatibility only; returns result code. 0=go on-line, 1=go on-line and initiate retrain sequence.
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Command Function (Conexant) +ESA=a,b,c,d,e,f,g,h Controls operation of synchronous access mode: a=0 specifies in transparent sub-mode, modem transmits 8-bit SYN sequence on idle. b=0 specified in framed sub-mode, modem transmits HDLC flags on idle (default and fixed). c=0 specifies in framed sub-mode, modem transmits abort on underrun in middle of frame (default); c=1 specifies in framed sub-mode, modem transmits flag on underrun in middle of frame, notifies DTE.
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Reference Information Modem Reference Information Command Function (Conexant) +VRID=n Report caller ID: 0=use formatted presentation, 1=use unformatted presentation. -QCPC Use full startup procedures on next connection, then select startup procedure defined by +PQC. -QCPS=n 0=do not allow modem to save generated quick-connect profile, 1=allow (default) &Cn Set RLSD: 0=always on, 1=follow carrier state (default).
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Command Function (Conexant) +MS=a,b,c,d,e,f Select modulation (b, c, d, e, and f are optional). a is the carrier (allowable rates in parentheses): B103 (300), B212 (1200 Rx/75 Tx or 75 Rx/1200 Tx), V21 (300), V22 (1200), V22B (1200/2400), V23C (1200), V32 (4800/9600), V32B (4800–14400), V34 (2400–33600), K56 (32000–56000), V90 (28000–56000), V92 (downstream: 28000–56000;...
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Reference Information Modem Reference Information Command Function (Conexant) +FMI Report modem manufacturer. +FMM Report modem model. +FMR Report modem version, revision, or date. +FPR=n Set DTE/modem interface rate in bits/sec: 0=automatic detection (default). +FRH=n Receive data with HDLC framing. +FRM=n Receive data.
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S-Registers (Conexant) Register Function (Conexant) Number of rings to auto-answer. Ring counter. Escape character. Line termination character. Response formatting character. Command line editing character. Wait time for dial tone. Wait time for carrier. Pause time for dial delay modifier. Carrier loss disconnect time. DTMF tone duration.
Reference Information Safety Information Safety Information Power Cords The power cord supplied with the computer’s AC adapter should match the plug and voltage requirements for your local area. Regulatory approval for the AC adapter has been obtained using the power cord for the local area. However, if you travel to a different area or need to connect to a different outlet or voltage, you should use one of the power cords listed below.
Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see the Safety & Comfort Guide on the Documentation Library CD included with your computer, or visit our ergonomics Web site, www.hp.com/ergo. Battery Safety Note Only the following batteries are compatible with Compaq notebook computers: –...
Reference Information Safety Information Laser Safety The CD-ROM and DVD drives used with the computer are certified as a Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1).
Reference Information Safety Information Mercury Safety This product contains mercury in the fluorescent lamp of the liquid-crystal display, and may require special handling at end-of-life. Exposure to Radio Frequency Radiation The radiated output power of the IEEE 802.11 and Bluetooth internal wireless radio is far below the FCC radio frequency exposure limits.
Reference Information Regulatory Information Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by the manufacturer could void the authority to operate the computer in these regions.
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Reference Information Regulatory Information Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product.
Reference Information Regulatory Information The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.
Reference Information Regulatory Information Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme à...
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Reference Information Regulatory Information Netherlands: License required for outdoor installations. Check with reseller for procedure to follow. Italy: Indoor or outdoor use in a public area requires a user license. Die Geräte wurden gemäß Ratsentscheidung 98/482/EC für den Anschluss an eine einzelne Telefonbuchse im europäischen Raum (Public Switched Telephone Network) und drahtlose Funknetzwerke zertifiziert.
Japan Japan Telecommunications Approval Name of Equipment: AMC20493-KT5 TELEC approval number: D02-0005JP Name of Equipment: T60H424 Reference Information Regulatory Information Reference Guide...
Reference Information Regulatory Information New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 PTC200 General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Russia International Products sold internationally by the manufacturer and its authorized dealers meet the specifications listed on the following page. Note For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is listed in the declaration below.
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(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The HP F1454, F1781, F4600, F4814, F4813, F5104, 0950-4334, and 0950-4406 ac/dc adapters used with this product are designed to operate on all power systems, other than IT power systems.