Obtaining Service - HP Compaq Presario,Presario R3000 Manual

Obtaining Service

Replaceable Parts Program
Where available, replacement parts may be sent directly to you to fulfill your
warranty repair, which will save considerable repair time. After you call
customer support, a replaceable part can be sent directly to you. Once the part
arrives, follow the installation instructions provided. If necessary, you may
contact customer support and a technician will assist you over the phone to
ensure that the installation is quick and easy. (Available in select regions—refer
to the Worldwide Phone Numbers booklet for the correct phone number for
your region.)
Mail-in Service
If the support specialist determines that hardware repair for your notebook
computer is necessary, we will pick up (available in select regions), repair, and
return the computer during the Limited Warranty period.
The pickup and delivery service utilizes a central repair facility to provide the
highest level of repair quality. The central facility has quick access to the
Compaq central parts inventory, proper diagnostic equipment, a controlled
environment, and a remanufacturing-like process to ensure quality.
If you have questions about packaging requirements when returning your
computer for repair, contact customer support. If your notebook is not packaged
properly, you will be responsible for any damage that occurs during shipping.
A worldwide warranty program applicable to notebooks is available to assist
you when you travel to a participating country, different from the country of
purchase. For a list of participating countries and program details, refer to the
website at .
www.compaq.com
Mail-in Service with an Authorized Service Provider
You also have the option to carry your computer into an authorized retailer for
repair. To locate a repair facility in your local area, please call the customer
support center.
Service Upgrades and Extended Warranties
A variety of service upgrades are available for your product.* For information
on service upgrades, please refer to the Worldwide Phone Numbers booklet.
*Available in select regions. Service upgrades purchased in one country are
NOT transferable to another country.
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Warranty Documentation Team Saved date: 04/29/03 9:39 AM
File name: 337483-001.doc