HP Brio Center - Use this online information center to access information on using your PC, using Windows, and fixing problems with your PC. You can also use the HP Brio Center to access the HP Brio support web site. For more information, refer to “Easy Access to Information with the Brio Center”...
Using Your Software ... 14 If You Have a Problem... 15 What to Do First ... 16 Troubleshooting Quick Reference ...17 HP Hardware Diagnostics (DiagTools) ... 18 Brio Assist CD-ROM ... 18 Your PC’s BIOS ...20 HP Setup Program ...20 Troubleshooting Help Zone ...22...
Page 6
Replacing the Battery ...62 Working in Comfort... 63 About Repetitive Strain Injury ... 64 Preparing Your Work Environment ...65 Setting Up Your HP Computing Equipment ...68 Comfort and Safety Checklist ... 72 Technical Information... 75 Technical Characteristics ...76 Clearing Your PC’s CMOS (BIOS) Settings ... 77 Regulatory and Software License Information ...81...
Choosing a Comfortable Workspace ... Connecting a Mouse, Keyboard, Power Cords and Monitor .. Connecting Other Equipment to Your PC Setting Up Windows for the First Time ... The HP Brio Center page 2 page 2 page 3 page 4...
Unpacking the Computer and the Monitor Unpacking the Computer and the Monitor Remove the computer and the monitor from their boxes. When you have finished unpacking the boxes, you will find the items shown here. Your monitor or keyboard may be different from the ones shown here. Mouse Monitor cable Choosing a Comfortable Workspace...
Connecting a Mouse, Keyboard, Power Cords and Monitor Check that the correct power supply voltage is selected for your country (the voltage is Caution set during manufacturing and should already be correct). Before starting up the PC, connect devices and power cords to the rear of the PC as shown below: Mouse Keyboard...
Connecting Other Equipment to Your PC Connecting Other Equipment to Your PC To use external devices such as a printer, scanner, digital camera or USB modem or to connect to a LAN (local area network), connect device cables to the rear of your PC as shown below: 2 USB devices Serial devices...
Starting Up the PC To start the PC, press the On/Off button. On/Off Button Setting Up Windows for the First Time When your PC starts up for the first time, you will have to enter the unique Product ID provided with Windows. When prompted, simply type in the Product ID printed on the Microsoft Certificate of Authenticity (usually on the front of your Windows documentation).
Web-based information of interest to the small business. • Using your HP Brio PC - use to get advice on using your mouse, keyboard, USB modem, DVD and CD-RW drives, if fitted. Also provides advice on working comfortably with your PC, and allows you to access the Windows tour.
Getting Started with Brio This chapter describes how to use your PC’s desktop and the online HP Brio Center preinstalled on your PC. Using Your PC’s Desktop ... Easy Access to Information with the Brio Center ... Using Your Software...
Windows documentation, or the Windows Help system. The Desktop The desktop is where you can place various things — folders, files and shortcuts to programs you use regularly. It is also the place where program windows are displayed, such as the HP Brio Center window.
You can find out more about your Windows desktop by following the Windows Tour (click on Using Your HP Brio PC - Windows Tour in the HP Brio Center) or by referring to the Windows documentation supplied with your computer.
• selecting HP Brio Center in the Start menu. The HP Brio Center helps you get the most out of your PC, quickly and efficiently — letting you concentrate on your work, while at the same time being your first point of reference for all questions you might have.
HP Brio Center (if you have an Internet connection). Non-electronic Registration If your HP Brio PC is not fitted with a modem or you are in a region where electronic registration is not possible, please return the registration card (when provided with your PC).
Page 18
Windows. for tips on how to set up your HP Brio PC to Example screen: exact features depend on your...
Page 19
Fix a Problem Fix a Problem is an online source of tips on how to solve problems with your PC. It includes: • Try this first - click on with your PC. Many problems can be solved easily by following these instructions. Try this before any other troubleshooting.
When a program is installed in your PC, you can launch it by selecting it from the Start menu on your taskbar. You can also create a desktop shortcut so that you can launch a program directly from the desktop.
You should read this chapter for advice on avoiding or solving problems with your HP Brio PC. What to Do First ... Troubleshooting Quick Reference ... HP Hardware Diagnostics (DiagTools) ... Brio Assist CD-ROM ... Your PC’s BIOS ... HP Setup Program ...
Your HP Brio PC for information on using your mouse, keyboard, DVD drive, CD-RW or modem (refer to page 12). • Refer to your online HP Brio Center - Fix a Problem (refer to page 13). • For quick tips, refer to ”Troubleshooting Quick Reference”...
• Upgrade your PC’s BIOS. Refer to page 20. • Run the HP Setup program to correct the configuration problem. Refer to page • Check memory modules are of the correct type, HP-supported and correctly inserted in their sockets. Refer to page 59.
HP Hardware Diagnostics (DiagTools) HP Hardware Diagnostics (DiagTools) HP strongly recommends you use DiagTools. It provides the most effective way of Note solving most hardware problems. It can also help you distinguish between a hardware and a software problem. With DiagTools, you can: •...
PC tries to start up. To do so, restart your PC and press F2 when Note prompted to enter the HP Setup program. Change the Boot Device Priority in the Setup program Boot menu so that ATAPI CD-ROM Drive appears before Hard Drive (refer to”HP Setup Program”...
• It tests and configures your PC’s hardware components during the POST (Power On Self-Test). • It lets you configure your PC by using the Setup program. See ”HP Setup Program” below. • It provides the link between the software running on your PC and your PC’s hardware.
Page 27
If a Supervisor password is set, you need to enter the password to set system defaults. Note HP strongly recommends you make a note of any changes you make while in the Setup program. HP Setup Program...
Troubleshooting Help Zone Troubleshooting Help Zone Where to Find Help Use this table to see where to go in this section for help with your problem. Problem You need troubleshooting quick reference information. PC does not start. No power. PC hangs (the image on the monitor freezes and you can no longer use your PC).
Page 29
No Power Problem PC does not start – the PC’s power-on indicator is not on. More Advanced Troubleshooting WARNING: for your safety, when the PC is open and switched on, do not touch any of the internal components with a screwdriver or other metal instrument.
Troubleshooting Help Zone Problems Starting the PC Problem During startup the PC hangs (freezes). When you start the PC, you get a "non- system disk" or "operating system not found" message If the problem persists, contact your authorized support provider Possible cause To try and fix this ...
Monitor Not Working Properly Problem Possible Cause PC’s power indicator The monitor is not light and hard disk switched on (no LED). activity light work but The monitor’s power cord the screen remains is incorrectly connected. blank or the image is The monitor’s power outlet not satisfactory.
Troubleshooting Help Zone PC Stuck in Sleep Mode Problem Moving the mouse or pressing a key on the keyboard is not enough to wake your PC from its sleep state PC Freezes Problem While you are using a program on your PC, it suddenly freezes (hangs).
Software Problem Problem To try and fix this ... • Power indicator light is illuminated, but some • software won’t run. • • Date and time are wrong. The date and time can be incorrect for the following reasons: • •...
Troubleshooting Help Zone PC Displays an Error at Startup When your PC starts up it performs a Power-on Self Test (POST) to test your hardware configuration for any problems. If a problem is detected during the POST, an error is displayed on your PC’s monitor. The following section describes what to do if your PC displays one of these error messages.
Page 35
Keyboard Test Error Problem Possible cause POST displays a The keyboard cable is not keyboard test correctly connected. error. The keyboard is not clean and keys are stuck down. You may need to update your PC’s Basic Input Output System (BIOS). The keyboard is not working More Advanced Troubleshooting The system board is not...
Page 36
Troubleshooting Help Zone Floppy Drive Test Error Problem Possible cause Power-On-Self-Test The drive is incorrectly displays floppy drive configured in the PC’s test error. Setup program. Refer to page 20. The floppy is not working. You may need to update your PC’s Basic Input Output System (BIOS).
Page 37
I I I I m m m m p p p p o o o o rt rt rt rta a a a n n n n t t t t : : : : Carry out an immediate data...
Page 38
Troubleshooting Help Zone CMOS Test Error Problem Possible cause POST displays a CMOS test The internal battery is not error. CMOS is a chip that working. keeps a record of installed components when the PC is turned off. You may need to update your PC’s Basic Input Output System (BIOS).
Page 39
Serial or Parallel Port Test Error Problem Possible cause POST displays a port test The port is incorrectly error. configured in the PC’s Setup program. A connected device may be incorrectly connected and not switched on. Incorrect device drivers may be installed.
Press F10 to exit the Setup program saving changes. Create a floppy to update your PC’s BIOS. Refer to page 20. Download the latest drivers from HP Support Web: www.hp.com/go/briosupport Check the state of your hard disk by running ScanDisk and Disk Defragmenter.
Page 41
PC Has an Audio (Sound) Problem Problem To try and fix this ... No sound when running Check the volume, mute, and balance settings. Refer to the operating system documentation for any applications. more information. Absence of sound can also be caused by a hardware conflict. Hardware conflicts occur when two or more peripheral devices compete for the same signal lines or channels.
Page 42
Checklist If you receive a S.M.A.R.T. alert at any time, this indicates that your hard disk drive is defective. Carry out an immediate data backup, then contact HP Support at www.hp.com/go/briosupport to ask for a replacement hard disk drive. Check that the disk power and data cables are correctly connected.
Page 43
If you intend to boot on CD-ROM, place C C C C D D D D - - - - R R R R O O O O M M M M before H H H H D D D D D D D D in Setup (refer to the B B B B o o o o o o o o t t t t D D D D e e e e v v v v i i i i c c c c e e e e P P P P r r r r i i i i o o o o r r r r i i i i t t t t y y y y submenu in the B B B B o o o o o o o o t t t t menu group of the HP Setup program). Refer to page 20.
Page 44
If you plan to use your PC in a permanent way — to receive faxes, for example — you should really consider adding an Uninterruptible Power Supply (UPS) unit to your HP Brio PC, so that it is protected against power shortages. After a power shortage, your HP Brio PC may not be able to retrieve its original configuration (network connections, fax reception, etc).
The amount of RAM is displayed in the Setup Main menu, accessed by pressing F F F F 2 2 2 2 during start-up. • There may be some compatibility problems with non-HP RAM. How often has the problem occurred? How long has the PC been running normally?
Installing an Expansion Card ... Replacing the Power Supply Unit ... Replacing the Battery ... If you want to find out about available accessories for your PC, refer to the HP accessories Web site at: www.hp.com/go/pcaccessories page 42 page 43...
Important - Before You Start Important - Before You Start Read this section before installing any accessories in your PC. For your safety, never remove the PC’s cover without first removing the power cord from Warning the power outlet, and any connection to a telecommunications network. Always replace the cover before switching the PC on again.
Inside the Computer Brio BA400 Models Celeron Processor Power supply Up to Four PCI Expansion Card Slots: some slots may come with pre- installed cards such as a network (LAN) card Brio BA600 Models Pentium Processor Power supply Up to Four...
Removing and Replacing the Cover Removing and Replacing the Cover Removing the Cover Caution For your safety, disconnect the power cord and all external cables. 1 Place the PC on a flat surface and stand behind it. 2 Disconnect all cables from the rear of the PC. 3 Loosen the three thumb screws from the rear of the PC.
Replacing the Cover 1 Pull the bottom edges of the PC cover apart slightly. 2 Lower the cover onto the PC, leaving a gap of about 1cm (0.3 inches) between the cover and the front of the PC. 3 Check that the cover is correctly held in place with the metal tabs positioned inside the guide rails.
Accessing or Replacing the System Board Accessing or Replacing the System Board Removing the Side Panel for Easy Access to System Board Components When replacing some components, you should take out the panel holding the system board for easy access to the components. To do this: 1 Remove the PC’s cover.
Page 53
7 Place the system board on a flat surface beside the PC. 8 Refer to the appropriate section in this chapter for instructions on removing individual components. 9 Refer to page 48 for instructions on reinstalling the system board in the PC. Installing a New System Board 1 Follow the instructions on page 46 before continuing with the following steps.
Accessing or Replacing the System Board Replacing the Side Panel 1 Replace the side panel in the PC. Align the panel with the metal positioning tab and engage the lower retaining tabs. 2 Rotate the top of the panel towards the PC. 3 Slide the panel towards the rear of the PC until all the retaining tabs are engaged.
These are connected to the system board and internal devices as shown below. You must also connect the power connector, status panel connector and CD audio connector (if a CD-ROM is fitted) to the system board. Brio BA400 Models CD audio connector...
Replacing a Celeron Processor (BA400 PCs) Replacing a Celeron Processor (BA400 PCs) Caution For your safety, disconnect the power cord and all external cables. 1 Remove the cover. Refer to page 44. 2 Open the side panel of the PC and lay the system board flat. Refer to ”Removing the Side Panel for Easy Access to System Board Components”...
Replacing a Pentium Processor (BA600 PCs) Caution For your safety, disconnect the power cord and all external cables. 1 Remove the cover. Refer to page 44. 2 Open the side panel of the PC and lay the system board flat. Refer to ”Removing the Side Panel for Easy Access to System Board Components”...
Replacing the Floppy Drive Replacing the Floppy Drive 1 Remove the cover. Refer to page 44. 2 Remove the floppy drive tray fixing screw. 3 Slide the floppy drive tray towards the back of the computer until it is released from its mountings, then lift it free.
Page 59
5 Remove the three retaining screws. These have the number "1" engraved alongside. 6 Slide the old drive out of the tray. 7 Slide the new drive into the drive tray, making sure that the connectors on the rear of the drive are at the back of the bay. 8 Replace the three screws.
Replacing the Hard Drive Replacing the Hard Drive For information on recovering the contents of your old hard drive, refer to ”Brio Assist CD-ROM” on page 18. Warning For your safety, disconnect the power cord and all external cables. 1 Remove the cover. Refer to page 44. 2 Remove the hard drive tray fixing screw.
Page 61
6 Slide the new drive into the hard drive tray. CONNECTOR SIDE is engraved on the inside of the tray to help you find the correct orientation. 7 Replace the four screws. Caution Take care when handling the hard drive. A one-quarter inch drop can damage it. 8 Reconnect the power and data cables.
Installing an Expansion Bay Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top Bay To avoid electrical shock and harm to your eyes by laser, do not open the laser module. The laser module should be serviced by service personnel only. Do not attempt to make Warning any adjustment to the laser unit.
Page 63
6 Replace the audio, data and power cables. 7 Replace the cover. Refer to page 44. Installing a Drive in the Lower Expansion Bay 1 Remove the cover. Refer to page 44. 2 Remove the PC’s front panel by simultaneously releasing the four lower clips. 3 Rotate the bottom part of the panel gently upwards until the whole panel can be lifted off.
Page 64
Installing an Expansion Bay Drive 9 Connect the data and power cables. • If this is the second device installed in the expansion bays, fit the data connector marked CD Slave. • If this is the only device, fit the end CD connector marked CD Master. 10 Replace the cover.
3 If not, open the side panel to gain access to the system board. Refer to ”Removing the Side Panel for Easy Access to System Board Components” on page 46. Brio BA400 PC 4 Either remove the module you want to replace or locate an empty memory module socket.
Installing an Expansion Card Installing an Expansion Card 1 Remove the PC’s cover. Refer to page 44. 2 Locate the slot you want to use. • If fitting a card in an empty slot, unscrew the slot cover facing the slot you want to use and lift it out.
Replacing the Power Supply Unit Warning To avoid electrical shock, do not open the power supply. There are no user-serviceable parts inside. 1 Remove the cover. Refer to page 44. 2 Remove the three screws from the rear of the PC. 3 Disconnect all power cables from installed drives and from the system board.
PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way. Returned used batteries will be accepted free of charge.
In addition to the information on RSI given in this chapter, you may also consult the online version of Working in Comfort, accessible from the HP Brio Center (see page 10), or visit HP’s Working in Comfort web site at: www.hp.com/ergo/ About Repetitive Strain Injury ...
About Repetitive Strain Injury Because your comfort and safety are our primary concern, we strongly recommend that you use HP computing equipment in accordance with established ergonomic principles and recommendations. Scientific literature suggests that there may be a relationship between injury to soft tissues—especially in the hands and arms—and prolonged improper use of keyboards or other equipment requiring repeated motions of the hands and forearms.
If you are experiencing any discomfort, seek professional medical advice immediately. Typically, the earlier a problem is diagnosed and treated, the easier it is to resolve. Preparing Your Work Environment When using HP computing equipment, it is important that your work environment contribute to your comfort and productivity. Your Chair...
Page 72
Preparing Your Work Environment with your knees slightly bent below your hips. Ideally, the seat pan should be able to tilt both forward (minimum of 5 degrees) and backward (minimum of 10 degrees). If the chair has an adjustable seat pan, inclining the seat slightly forward will transfer some of the pressure from the spine to the thighs and feet.
Your Work Posture Sitting in one position for long periods can be uncomfortable. To minimize the potential for physical discomfort or injury, it's important that you maintain proper posture. • Back - While sitting at your work surface, make sure your back is supported by the chair's backrest in an erect position or angled slightly backwards.
The recommendations that follow can help you achieve a comfortable arrangement. • The top of your monitor screen should be at or slightly below eye level. Most HP monitors come with a tilt-and-swivel feature that makes it easy to adjust the screen position.
Page 75
• To help reduce stress on your neck and prevent eye fatigue, try to minimize the movement of your head and eyes while using a document holder. Setting Up Your HP Computing Equipment Tilt Monitor Swivel...
66 to 71 cm (26 to 28 inches). • Your HP keyboard may have a kickstand that can be opened or closed to raise or lower the keyboard angle. If you are in the correct sitting position with your elbows at about the same level as the work surface, you may not need to use it.
Page 77
• You may use a palm rest to help keep your hands and wrists in a comfortable and neutral position when you are not typing. Some HP keyboards come with an integrated palm rest. If you use a palm rest, see that it is rounded and padded, and flush in height with the front edge of the keyboard.
Listening to loud sounds for prolonged periods may permanently damage your hearing. To avoid discomfort from unexpected noise, always turn down the volume before connecting headphones or speakers to your HP equipment. When you put on the headphones, slowly increase the volume until you find a comfortable listening level, then leave the volume control in that position.
Page 79
General • Work Surface Height - Adjust either your seat height, work surface or both, to position the work surface at approximately elbow height. • Work Surface Arrangement - Make sure frequently used equipment is within easy reach. For example, if you are primarily using the keyboard, place it directly in front of you, not to the side.
Page 80
Seek additional information from the sources available to you, including your employer, doctor, local office supply store, and the Information Sources listed in the online version of Working in Comfort, preloaded on the hard disk of your HP computing equipment.
Technical Information This chapter provides technical information on your PC. For more detailed information, refer to the PC’s datasheet in the library on HP’s web site: www.hp.com/desktops. Technical Characteristics ... Clearing Your PC’s CMOS (BIOS) Settings ... page 76 page 77...
Technical Characteristics Technical Characteristics As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guidelines for energy efficiency (Windows 98 and Windows 95 only). To check power consumption figures, refer to the following tables. Characteristics (models BA400)
Notes Operating temperature and humidity ranges may vary depending on the mass storage devices installed. High humidity levels can cause improper operation of disk drives. Low humidity ranges can aggravate static electricity problems and cause excessive wear of the disk surface. The power consumption and acoustics figures given in the tables above are valid for the standard configuration as shipped.
Page 84
Clearing Your PC’s CMOS (BIOS) Settings Manually Clearing CMOS and Passwords on a Brio BA400 1 Remove the PC’s cover. Refer to page 44. 2 Remove the PC’s side panel to gain easier access to the switches. Refer to page 46.
Page 85
Manually Clearing CMOS and Passwords on a Brio BA600 1 Remove the PC’s cover. Refer to page 44. 2 Locate the CMOS jumper on the system board. You may need to remove the PC’s side panel to gain easier access to the jumper block. Refer to page 46. 3 Set the Clear CMOS jumper so that it covers the two pins on the opposite end of the jumper block.
Page 86
Clearing Your PC’s CMOS (BIOS) Settings...
Manufacturer's Address:5, avenue Raymond Chanas - Eybens - 38053 Grenoble Cedex 09 - FRANCE declares that the product Product Name: Personal Computer Model Number: HP BRIO BA400 and HP BRIO BA600 conforms to the following Product Specifications: Safety:International:IEC 60950:1991 +A1 +A2 +A3 +A4...
Page 89
Please return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your PC, or to HP, so that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted free of charge.
Page 90
Regulatory Information Hinweis für Deutschland: Geräuschemission Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland): LpA < 70 dB am Arbeitsplatz bei normalem Betrieb nach DIN 45635 T.19 (under normal use in the workplace, as per ISO 7779). Warnung Wenn die Batterie nicht korrekt eingebaut wird, besteht Explosionsgefahr. Zu ihrer eigenen Sicherheit sollten Sie nicht versuchen, die Batterie wiederaufzuladen, zu zerlegen oder die alte Batterie zu verbrennen.
Page 91
Caution To comply with the limits for class B digital device according to Part 15 of FCC Rules, this device must be installed in computer equipment certified to comply with the Class B limits. All cables used to connect the computers and peripherals must be shielded and grounded.
Page 92
Regulatory Information In order to program this information into your facsimile, refer to your communications software user manual. Canadian Department of Communications Notice The Industry of Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network prospective, operational and safety requirements. The department does not guarantee the equipment will operate to the user's satisfaction.
HP has a strong commitment toward the environment. Your HP Personal Computer has been designed to respect the environment as much as possible. HP can also take back your old PC for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries.
Page 94
If your computer was shipped with an HP Brio Assist CD-ROM: (i) The HP Brio Assist CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the HP Brio Assist CD-ROM was originally provided.
H H H H hard drive replacing, 54 hardware replacing and upgrading, 41 hardware diagnostics, 13, 18 HP Brio Center, 10 HP Brio Internet Center, 11 HP Setup program menus, 20 setting defaults, 21 using, 20 I I I I information...
Page 96
CD-RW, 12 DVD, 12 HP Setup program, 20 keyboard, 12 mouse, 12 USB modem, 12 Using Your HP Brio PC, 12 V V V V voltage selector, 3 W W W W Windows Product ID, 5 setting up, 5...
Page 98
I I I I n n n n f f f f o o o o r r r r m m m m a a a a t t t t i i i i o o o o n n n n R R R R o o o o a a a a d d d d m m m m a a a a p p p p Information about your HP Brio PC is available on: •...