Finding Help & Support
Internet Access (Continued)
Symptom
Cannot automatically launch
Internet programs.
Internet takes too long to
download Web sites.
5–14
Problem
You must log in to your ISP
before some programs will
start.
Modem is not set up properly. Verify that the correct modem
Solution
Log in to your ISP and launch
the desired program.
speed and COM port are
selected:
1. Click Start, then click
Control Panel.
2. Click Printers and
Other Hardware.
3. Click Phone and
Modem Options.
4. Select the Modems tab,
then click the
Properties button.
5. Under Device status,
verify the modem is
working properly.
6. Under Device usage,
verify the modem is
enabled.
7. If there are further
problems, click the
Troubleshoot button
and follow the onscreen
instructions.
Getting Started