Finding Help & Support
Keyboard and Scroll Mouse (Continued)
Symptom
Cursor will not move using
the arrow keys on the
keypad.
Wireless keyboard does
not work after installation
or is not detected.
Wireless keyboard works
intermittently or not at all.
7–22
Problem
The Num Lock key may
be on.
Keyboard batteries are
low or empty.
There is an ID conflict with
another wireless device.
Solution
Press the Num Lock key. The Num Lock light should not
be on if you want to use the arrow keys.
Replace the two AA Alkaline batteries in the wireless
keyboard by following the instructions provided with
the keyboard.
Change the ID channel by pressing the connect button
on the wireless keyboard.
Getting Started