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Before you call for service...
Troubleshooting Tips
Save time and money! Review the following chart first
and you may not need to call for service.
Problem
Leaking water around
the fill cup
Leaking water behind
the refrigerator
Slow ice/freezer not
cold enough
Ice cubes too small/
slow ice
Possible Causes
Foam in the fill cup from
installing the fill tube.
Fill tube not correctly seated
in the fill cup.
House supply not properly
connected to the water valve.
Water line not connected
to the water tube inlet.
Door left open.
Temperature control not
set cold enough.
Water shutoff valve connecting
refrigerator to house water line
may be clogged.
Water line kinked.
What To Do
• If the fill tube was installed by sliding it through the back
of the refrigerator, it may have picked up pieces of foam
as it was pushed through. This foam can interfere with
the water flow in the fill cup. Check the cup and make
sure there are no foam pieces.
• Check that the fill tube is
correctly inserted in the
fill cup opening. See Mount
the icemaker.
• Check that the house supply is firmly attached to
the water valve. See Water line installation instructions.
• Check that the plastic
water line running from
the valve to the water tube
inlet is firmly attached with
the hose clamp. See Connect
the water line.
• Check to see if package is holding door open.
• See About the Temperature Control.
• We recommend drilling a 1/4" hole
in the water pipe to connect the water
shut-off valve. Failure to drill a 1/4"
hole may result in reduced ice
production or smaller cubes.
See Installing the water line.
• Check that the plastic water
line running from the valve
to the water tube inlet is not
kinked. See Connect the
water line. A kink in the
water line will restrict flow
to the icemaker.
4
GEAppliances.com
Fill Tube
Fill
Tube
Fill Cup
Water
Tube Inlet
Hose
Clamp
Water Line
Drill 1/4" hole
in water pipe
Adhesive-backed
Fasteners for
Water Tube
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