HP Compaq Presario,Presario SR1010 Support Manual page 3

InterVideo
510-651-0888
http://www.intervideo.com
Microsoft Network
800-386-5550
http://www.support.msn.com
Symantec — Norton AV
http://www.symantec.com/techsupp
Warranty and License Information
Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your Compaq-branded products. If you have a
question or if a problem arises, we offer extensive service
and support options around the clock to better handle your
needs. Go to your PC's Help and Support Center for the
fastest resolutions. For more information on your support and
services options visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When should I contact Total Care
Support and Services?
•
The Help and Support Center or other support tools on
your PC did not identify or help solve your problem.
•
You either do not have Internet access or cannot connect
to the Internet to use the Customer Care Web support site
or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
Total Care Technical Agents are available 24 hours a
day via
1-(800)-652-6672 (1-800-OK Compaq) or
1-(905)-206-4357 (local to Mississauga) to provide
expert assistance.
Support options, availability and hours vary by
NOTE:
product, country/region, and language and are subject to
change.
If Necessary: Get Repair
Customer Self Repair
You can easily replace many of the internal and external PC
parts yourself. This is the fastest method of repair, where the
part is conveniently sent with next-day service to your home
Quicken Basic (Intuit)
900-555-4688
http://www.intuit.com
Sonic
(only CD-RW and
DVD+RW/+R models)
http://www.sonic.com
Yahoo! — User Support
http://www.yahoo.com
or business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
repair, and if you have questions, call us for assistance.
This service is free for the duration of the hardware
warranty period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your
country/region.
Pick Up and Return Service
HP will arrange to have your PC picked up and delivered to
a Central Repair Center. We pay for the round-trip shipping
and handling. This service is free for the duration of the
hardware warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details) and you'll find them
described, in legal language, beginning on the next page.
Carry-In Service
You also have the option of taking your PC to an
HP Authorized Service Provider (ASP). The ASP can facilitate
the service on your PC. For a select number of ASPs, same
day repair service is available for your convenience. Visit
http://www.hp.com/support to find the nearest
authorized support provider in your area.
Software Support
HP provides technical software support for ninety (90) days
from the date of purchase. This support includes assistance
with installation, setup and basic configuration of software
included by HP with the PC, excluding system optimization,
customization and network configuration. Support for
technical issues caused by viruses or spyware is available
for a fee.
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