Using Instant Support; Using Compaq Connections; Getting Messages - HP Compaq Presario,Presario SR1005 Getting Started Manual

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Getting Started Guide

Using Instant Support

When you need assistance to solve a PC-related problem, use Instant Support
(select models only). With Instant Support you can run tests or submit a problem
for help over the Internet. When you submit a problem, you communicate over the
Internet with a Support analyst who works with you on solving the problem.
To start Instant Support:
1 Click Start on the taskbar.
2 Click Help and Support.
3 Click Connect to Customer Support.
4 Click Start a New Request.
5 Follow the onscreen instructions to run a test or submit a problem. (Your PC must
be connected to the Internet to submit a request.)

Using Compaq Connections

Compaq Connections (select models only) is an Internet-based service that brings
you important information for your PC:
•
Product notices
•
System updates
•
Tips
•
Special offers for your PC
Messages arrive while you're connected to the Internet and may display an alert
or a notice on your desktop. View messages as they arrive or read them later.
Most Support updates delivered by Compaq Connections messages are also
available to you through the Support Web site under the information for your PC
model.

Getting messages

After you view or close a message, it will not automatically display again.
To read a previously received message, open Compaq Connections:
1 Click Start on the taskbar.
2 Choose All Programs.
3 Choose PC Help & Tools.
4 Choose Compaq Connections.
5 Click Compaq Connections again.
Compaq Connections opens and lists the message titles. To read a message,
double-click the message title in the window. You can close this window, and
Compaq Connections remains active.