Support Options; Protect Your Investment - HP Compaq Presario,Presario SR1500 Support Manual

EarthLink
Dial-up customer service
800-890-6356
Dial-up technical support
800-890-5128
Broadband customer service and technical support
888-829-8466
http://www.earthlink.net
InterVideo
510-651-0888
http://www.intervideo.com
Warranty and License Information
Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your Compaq-branded products. If you have a
question or if a problem arises, we offer extensive service
and support options around the clock to better handle your
needs. Go to your PC's Help and Support Center for the
fastest resolutions. For more information on your support and
services options visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When Should I Contact Total Care
Support and Services?
•
The Help and Support Center or other support tools on
your PC do not identify or help solve your problem.
•
You either do not have Internet access or cannot connect
to the Internet to use the Customer Care Web support site
or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
HP Total Care Technical Agents are available 24 hours a
day via
1-(800)-652-6672 (1-800-OK Compaq) to provide
expert assistance.
Support options, availability, and hours vary by
NOTE:
product, country/region, and language and are subject to
change.
Microsoft Network
800-386-5550
http://support.msn.com
Symantec — Norton AV
http://www.symantec.com/techsupp
Intuit — Quicken Basic
900-555-4688
http://www.intuit.com
Sonic
(only CD-RW and
DVD+RW/+R models)
http://www.sonic.com
Yahoo!
http://www.yahoo.com
Total Care Out-of-Warranty

Support Options

Even after your warranty has ended, HP Total Care can still
provide you with service and support options on your
Compaq-branded product:
•
Visa and MasterCard holders in the United States or
callers from Canada, call 1-800-652-6672
(1-800-OK Compaq).
•
1-time technical support, $40* USD (Can $34.99*)
per call.
•
1-year unlimited technical support, $75* USD
(Can $64.99*).
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.

Protect Your Investment

Protect your investment with an Extended Service Plan.
Allow HP Total Care to provide you with total peace of mind
while you get the most out of your investment. Service
coverage begins on product purchase date, and you must
purchase the Extended Service Plan within the first year after
purchasing the computer. The hardware service offering is
determined based on the outcome of system self-test
programs that you run during your initial call to Total Care.
3