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HP xw4000 Service & Reference Manual

Hp xw4000: reference guide
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See also: User Manual , Instruction and Installation Manual
service reference guide
hp workstation xw4000
hp workstation xw6000
Document Part Number: 304898-002
October 2003
This guide provides removal and replacement procedures for
subassemblies and key components of the computers covered. This guide
also covers basic operating system installation information.

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Summary of Contents for HP xw4000

  • Page 1 Document Part Number: 304898-002 October 2003 This guide provides removal and replacement procedures for subassemblies and key components of the computers covered. This guide also covers basic operating system installation information.
  • Page 2 The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    3.3.3 HP Insight Manager LC ........
  • Page 4 Contents 3.3.10Replicating Your Setup ........... 3–7 3.3.11Dual-State Power Button .
  • Page 5 6 SATA Devices 6.1 SATA guidelines ............. 6–1 6.2 boot order.
  • Page 6 11.1.1hp workstation xw4000 DDR Memory ........
  • Page 7 A Connector Pin Assignments Enhanced Keyboard ............. A–1 Mouse.
  • Page 8 ........

  • Page 9: Installing Or Restoring The Operating System

    To locate the most current device drivers go to The I386 directory and its subdirectories provide the HP-specific integration of the operating system for the computer model and include device drivers supported by Windows 2000.

  • Page 10: Installing Microsoft Windows Xp Professional

    Some existing peripheral devices may not have been shipped with drivers developed for Windows XP. To locate the most current device drivers go to www.hp.com. Creating a Restore Diskette To create a restore diskette for Windows XP, go to Start > Programs > Accessories > System Tools >...

  • Page 11: Installing Red Hat Linux

    In the Time/Time Zone tab of the Linux Setup Tool utility, the Time Zone Region must be selected first and then the City, before clicking the Save/Exit button. upgrading device drivers Should you ever have to upgrade a Linux device driver, visit the HP Web site at: http://www.hp.com/go/workstationsupport. You can also visit Red Hat at 1.1.4 hp Software...

  • Page 12: Restoring The Operating System

    Restore Plus! CD. 1.2.2 Red Hat Linux Should a recovery of the OS or software be required, insert the hp workstations Red Hat Linux with hp additions (Binary Disk 1/3) CD and follow the prompts on the screen to successfully complete the recovery process.

  • Page 13: Hyper-Threading Technology

    Hyper-Threading Technology Hyper-Threading Technology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple threads of instructions simultaneously. Hyper-Threading Technology enables the processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. Not all systems benefit from the Hyper-Threading Technology.
  • Page 14 Installing or Restoring the Operating System 1–6 Service Reference Guide...

  • Page 15: Setup Utilities And Diagnostic Features

    Establish and manage passwords and other security features. Establish and manage energy-saving timeouts. All features identified in this chapter may not be available on all HP products. Power-On Self-Test (POST) POST is a series of diagnostic tests that runs automatically when the system is turned on, POST...

  • Page 16: Computer Setup Utilities

    Setup Utilities and Diagnostic Features Computer Setup Utilities Use Computer Setup Utilities (F10) to: Modify or restore factory default settings. Set the system date and time. Set, view, change, or verify the system configuration including settings for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of bootable devices such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or PD-CD drives.

  • Page 17: Using Computer Setup Utilities

    2.1.1 Using Computer Setup Utilities To access the Computer Setup Utilities (F10) menu, complete the following steps: 1. Turn on or restart the computer. To restart the computer in Windows click Start > Shut Down > Restart the Computer. 2. When the F10 Setup message appears in the lower-right corner of the screen, press the key.

  • Page 18: Computer Setup Menu

    Setup Utilities and Diagnostic Features 2.1.2 Computer Setup Menu Heading Option File System Information About Set Time and Date Save to Diskette Restore from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Storage Device Configuration 2–4 Description Lists product name/type/speed/stepping, cache size, system...
  • Page 19 Heading Option Storage Device (continued) Configuration (continued) Options Service Reference Guide Description (Continued) Disk (treated as hard drive) Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.
  • Page 20 Setup Utilities and Diagnostic Features Heading Option Storage Options (continued) (continued) DPS Self-Test Controller Order SCSI Narrow Termination Boot Order Security Setup Password Power-On Password Password Options Smart Cover 2–6 Description (Continued) Diskette MBR Validation Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR).
  • Page 21 Heading Option Security DriveLock* (continued) Master Boot Record Security* Save Master Boot Record* Restore Master Boot Record* Device Security Network Service Boot *Option not supported on all products. Service Reference Guide Description (Continued) Allows you to assign or modify a master or user password for certain hard drives.
  • Page 22 Setup Utilities and Diagnostic Features Heading Option Security System IDs (continued) Power Energy Saver Timeouts Energy Saver Options Advanced** Power-On Options Onboard Devices **These options should be used by advanced users only. 2–8 Description (Continued) Allows you to set Asset Tag and Ownership Tag. Allows setting of Chassis Serial Number if current number is invalid.
  • Page 23 Heading Option PCI Devices Advanced Bus Options (continued)** Device options PCI VGA Configuration *Option not supported on all products. **These options should be used by advanced users only. Service Reference Guide Description (Continued) Lists currently installed PCI devices and their IRQ settings. Allows you to reconfigure IRQ settings for these devices or to disable them entirely.

  • Page 24: Computer Diagnostics

    OS that supports the production of a Diagnostics diskette. HP strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer. This is a bootable diskette that allows you to test and inspect the hardware outside of the operating system by running the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs.

  • Page 25: Running Test

    7. Verify that TEST correctly detected the devices installed. This utility will detect all devices manufactured or supported by HP; devices from other manufacturers may not be detected. If the list is correct, select OK and go to step 8.

  • Page 26: View System Information (Inspect)

    View information about the system once it has been configured. Save, print, or display the information generated by INSPECT. You should run INSPECT and have the printed report available before placing a call to the HP Customer Support Center. Assist your HP/Compaq authorized dealer, reseller, or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing.

  • Page 27: Diagnostics For Windows

    2.2.4 Diagnostics for Windows Diagnostics for Windows is a component of Intelligent Manageability that allows you to view: System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security management settings System health Operating system Windows version Depending on the version, Diagnostics for Windows may include diagnostic tests to determine if all the devices installed on the computer are recognized by the system and are functioning properly.

  • Page 28: Protecting The Software

    By following the recommended actions, you may be able to solve some problems yourself. 8. Click Print or Save the error information in case you need to contact your HP authorized dealer, reseller, or service provider for assistance.

  • Page 29: Ordering Backup Software

    2.3.1 Ordering Backup Software You can order all software that shipped with the product from HP as a single set, or you can order the various software packages separately. Before calling HP to place your order, be sure to have the serial number of the computer available.
  • Page 30 Setup Utilities and Diagnostic Features 2–16 Service Reference Guide...

  • Page 31: Desktop Management

    Support for specific features described in this guide may vary by model or software version. Initial Configuration and Deployment HP workstations come with a preinstalled system software image. After a very brief software “unbundling” process, the computer is ready to be used.

  • Page 32: Remote System Installation

    Updating the operating system, application software, or drivers. To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP/Compaq logo screen. Follow the instructions on the screen to continue the process.

  • Page 33: Pc Transplant Pro And Pc Transplant For Compaq

    3.3.2 PC Transplant Pro and PC Transplant for Compaq PC Transplant is designed to assist you in personalizing your new HP workstation. It can be downloaded free from the HP web site. It lets you preserve the “personality” or the customized settings, such as Start menu entries, drive and printer mappings, software application options, and so on of an existing PC.

  • Page 34: Remote Rom Flash

    CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password prevents unauthorized ROM upgrades. HP Insight Manager LC allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit the HP web site at www.hp.com.
  • Page 35 ROMPaq diskette not present, is bad, or drive not ready.* Enter password.* Turn on and off ROM flash failed.* 2 times (accompanied by 1 long and 3 short beeps) Boot Block ROM Flash successful. Turn power off, then on to reboot. Desktop Management 3–5...

  • Page 36: Remote Security Management

    For more information on using Remote Wakeup and Remote Shutdown, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, and is available on the HP web site at www.hp.com.

  • Page 37: 10Replicating Your Setup

    Altiris eXpress and PC Transplant make it easy to replicate the configuration and custom settings of one PC and copy it to one or more PCs. For more information, visit the hp Web site at www.hp.com. 3.3.11 Dual-State Power Button With Advanced Configuration and Power Interface (ACPI) enabled for Windows, the power button can function either as an on/off switch or as a suspend button.

  • Page 38: 12Power Management

    HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from the HP web site at www.hp.com.

  • Page 39: 15Wired For Management

    HP workstations are manufactured with the hardware and firmware required to fully support the DMI 2.0 standard. HP also offers several solutions for controlling access to valuable components and information.
  • Page 40 The following table and sections refer to managing security features of your computer locally through the Setup Utilities. Refer to the Remote Management Setup Utilities for more information on using the Remote Security Management software. These utilities are available on the HP web site at www.hp.com. Feature Removable Media Boot...

  • Page 41: Password Security

    Can also be used to secure the computer to a fixed object to prevent theft. Desktop Management How It Is Established 3–11...

  • Page 42: Entering A Setup Password

    Desktop Management When Network Server Mode is disabled, the password must be entered each time the computer is turned on when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the computer is rebooted. When Network Server Mode is enabled, the password prompt is not presented during POST, but any attached PS/2 keyboard will remain locked until the user enters the power-on password.

  • Page 43: Deleting A Power-On Or Setup Password

    National Keyboard Delimiter Characters Arabic Belgian BHCSY* Brazilian Chinese Czech Danish Service Reference Guide Greek Russian Hebrew Slovakian Hungarian Spanish Italian Swedish/Finnish Japanese Swiss Korean Taiwanese Latin American Thai Desktop Management 3–13...

  • Page 44: Network Server Mode

    DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled.

  • Page 45: Drivelock Applications

    For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice.

  • Page 46: Smart Cover Sensor

    Desktop Management 3.4.5 Smart Cover Sensor Smart Cover Sensor is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed. There are three levels of protection, as described in the following table.

  • Page 47: Smart Cover Lock

    3.4.6 Smart Cover Lock The Smart Cover Lock is available as an option on hp workstation xw4000 models. When installed, the Smart Cover Lock can prevent unauthorized access to the internal components. CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password Ä...

  • Page 48: Master Boot Record Security

    PC component failure (such as processor or power supply) Forgotten password Ä CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need one. To obtain the FailSafe Key, do any one of the following: Contact your authorized HP reseller or service provider.
  • Page 49 Save the MBR of the current bootable disk; or Disable the MBR Security feature. You must know the setup password, if one exists. Service Reference Guide 1999 - Master Boot Record has changed. 1998 - Master Boot Record has been lost. Desktop Management 3–19...

  • Page 50: Cable Lock Provision

    You can then view current system health by using the Management Agent. If the computer is connected to a network managed by a HP Insight Manager product or other management products from HP Management Solutions Partners, the computer also sends a fault notice to the network management application.

  • Page 51: Drive Protection System

    3.5.1 Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. Each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive.
  • Page 52 Desktop Management 3–22 Service Reference Guide...

  • Page 53: Ultra Ata Drive Guidelines And Features

    Ultra ATA Drive Guidelines and Features Ultra ATA Jumpers Ultra ATA drives are configured by means of jumper settings. These systems use drives ship with the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on factory preinstalled, replacement, or option drives.

  • Page 54: Drive Installation Guidelines

    Ultra ATA Drive Guidelines and Features Single-Drive Cable System Board Blue Face Two-Drive Cable System Board Blue Face On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system board connector and the Drive/Device 1 connector is always the closest to the system board connector.

  • Page 55: Device Classes

    4.3.1 Device Classes In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four different classes based upon the bandwidth demands they place on an ATA controller. The most demanding devices are in Class 1 and the least demanding are in Class 4. Class 1 Hard Drives...

  • Page 56: Attach Sequence Worksheet

    Ultra ATA Drive Guidelines and Features The attach sequence rule may also be stated in table format: General Attach Sequence Rule* Sequence The lowest class drive - bootable hard drive recommended. If only two drives, the last drive goes here; otherwise the lowest class of the remaining drives.
  • Page 57 Example 1: Three Device Installation Sample A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table in Section 4.3.1, the devices may be identified as: Ultra ATA-100 hard drive = Class 1 DVD drive = Class 2 CD-ROM drive = Class 3 Attach Sequence Worksheet - Three Device Installation (Sample)

  • Page 58: Additional Drive Application Notes

    Computer Setup (F10 Setup). 4.4 SMART The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive.

  • Page 59: Drive Capacities

    4.5 Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space.
  • Page 60 Ultra ATA Drive Guidelines and Features 4–8 Service Reference Guide...

  • Page 61: Scsi Devices

    16 SCSI devices on the system. HP does not recommend mixing different width SCSI devices on the same SCSI chain or on the same SCSI channel. Mixing devices of different widths on the same chain or channel will always result in a data transfer rate of the slowest machine in that chain.

  • Page 62: Using The Multi-Mode Scsi Cable

    SCSI Devices 68-pin SCSI controllers require a 53 inch maximum length-twisted pair, LVD cable with built-in terminator, maximum of 5 drives with a minimum driving spacing of 5.25 inches. Every SCSI chain or circuit must be terminated (closed) at both ends. Some system boards have both ends of the SCSI cable connected to, and terminated by, the system board.

  • Page 63: Using Scsiselect With Scsi Devices

    The Self Monitoring Analysis and Reporting Technology (SMART) IDE and SCSI hard drives for HP workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive. SMART drives track fault prediction and failure indication parameters such as re-allocated sector count, spin retry count, and calibration retry count.

  • Page 64: Jumpers

    SCSI Devices 5.5 Jumpers The specifications included below are the standard drive configurations. 5.5.1 Ultra3 SCSI Hard Drive 1. Drive intended only for non-pluggable applications. Migration to a hot-pluggable drive tray is not supported. 2. All jumper and switch settings shown in the factory default setting, including those not labeled.

  • Page 65: Cd-Rom Or Dvd-Rom Drive

    5.5.2 CD-ROM or DVD-ROM Drive 5.5.3 Zip Drive Configuration Device 0 (Master) Device 1 (Slave) Cable Select (Default) After changing the jumper settings, reboot the computer to recognize the new address. Service Reference Guide C S M C S M C S M S L A S L A...
  • Page 66 SCSI Devices 5–6 Service Reference Guide...

  • Page 67: Sata Devices

    Use the longest data cable with the straight connectors (326965-002) if installing a hard drive in an optical bay (with adaptor). To maintain Class B standards for radiated emissions, SATA cables on HP workstation xw6000 systems must be routed so they do not contact the access panel. Loosely tie-wrap the SATA cables to the audio cable as shown in the following illustrations.

  • Page 68: Boot Order

    SATA Devices 6.2 boot order The following flow diagram shows the boot order of hard drives (C:) connected to the different controllers in the workstation system. Using the F10 Computer Setup Utility, you can modify the boot order by arranging the Controller Order on the Storage tab.

  • Page 69: Hard Drive Configurations

    6.3 hard drive configurations The following table presents common physical hard drive configurations for the HP workstation xw6000. First Hard Drive Bay IDE/SCSI IDE/SCSI IDE/SCSI IDE/SCSI IDE/SCSI IDE/SCSI IDE/SCSI SATA (plug-in Controller)* SATA (plug-in Controller)* SCSI (plug-in Controller)** SCSI (plug-in Controller)** *Part of logical hard drive in a RAID array.
  • Page 70 SATA Devices 6–4 Service Reference Guide...

  • Page 71: Identifying The Chassis, Routine Care, And Disassembly Preparation

    (vertical) or a desktop (horizontal). The chassis of the hp workstation xw4000 and the hp workstation xw6000 are very similar when viewed from the front. When viewed from the rear the systems are distinguished by the number of fans (two on the xw4000, three on the xw6000) and minor differences in I/O layout.

  • Page 72: Electrostatic Discharge Information

    Identifying the Chassis, Routine Care, and Disassembly Preparation Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 73: Preventing Electrostatic Damage To Equipment

    7.2.2 Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

  • Page 74: Grounding The Work Area

    Identifying the Chassis, Routine Care, and Disassembly Preparation 7.2.4 Grounding the Work Area To prevent static damage at the work area, use the following precautions: Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. Use static-dissipative mats, foot straps, or air ionizers to give added protection.

  • Page 75: Routine Care

    Routine Care 7.3.1 General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.

  • Page 76: Cleaning The Monitor

    Identifying the Chassis, Routine Care, and Disassembly Preparation If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are Ä...

  • Page 77: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 78: Hard Drives

    Identifying the Chassis, Routine Care, and Disassembly Preparation 7.4.5 Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.”...

  • Page 79: Removal And Replacement Procedures Security Components

    Removal and Replacement Procedures This chapter describes the security components for the Convertible Minitower chassis. For an overview of the chassis refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” CAUTION: When the computer is plugged into an AC power source voltage is always applied to the Ä...

  • Page 80: Security Devices

    Removal and Replacement Procedures Security Components 8.2 Security Devices 8.2.1 Smart Cover Lock The hp workstation xw4000 supports an optional Smart Cover Lock. This software-controllable lock prevents unauthorized access to the internal components when the Smart Cover Lock and setup password are enabled.

  • Page 81: Smart Cover Sensor

    The Smart Cover Sensor is a software-controllable feature standard on hp workstation xw4000 and hp workstation xw6000 systems. This sensor can be activated with the Setup utility to detect access panel removal and can be used as a security or maintenance aid. The sensor switch is located on a mounting bracket toward the front of the chassis next to the drive bay area.

  • Page 82: Security Lock Bracket

    Removal and Replacement Procedures Security Components 8.2.3 Security Lock Bracket The computer includes a provision for securing the access panel and/or computer with an optional lock. With the access panel in place a padlock may be hooked through a holed flange (as shown in the figure below) to deter unauthorized access to the inside of the computer.

  • Page 83: Removal And Replacement Procedures Drives

    Play device, you must run Computer Setup to reconfigure the computer. If installing a second device on the primary controller, you must use an 80-conductor Ultra ATA cable for optimal performance. This cable is available as an HP option. Ä...

  • Page 84: Removing A Drive

    4. Disconnect the power, data, and audio (if applicable) cables from the back of the drive. 5. Press the drivelock mechanism to unlock the drives. Drivelock 1 (yellow) secures the external drives in the desktop configuration; drivelock 2 (green) secures all drives in the minitower configuration and the internal drives in the desktop configuration.

  • Page 85: Installing A New Drive

    6. While holding the drivelock in the unlocked position, remove the drive from the drive bay. 7. Remove the four guide screws from the drive. 8. Install two guide screws on each side of the replacement drive. Metric screws (M3) have a black finish; U.S. screws have a silver finish. Replace the drive by reversing the above procedure.

  • Page 86: Removing A 3.5-Inch Drive From A 5.25-Inch Drive Adapter

    Removal and Replacement Procedures Drives Removing a 3.5-Inch Drive From a 5.25-Inch Drive Adapter A 3.5-inch drive must be installed into a 5.25-inch drive adapter in order to install the smaller drive into a standard 5.25-inch drive bay. 1. Remove the bracket brace 1 from the top of the drive adapter by squeezing inward on both sides, then rotating the brace up and out.

  • Page 87: Removal And Replacement Procedures Chassis

    Removal and Replacement Procedures This chapter describes the procedures for removal and replacement of chassis subassemblies. For an overview of the chassis refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the Ä...

  • Page 88: Front Bezel And Related Components

    Removal and Replacement Procedures Chassis 10.2 Front Bezel and Related Components 10.2.1 Front Bezel Removal - Tabs The front bezel assembly consists of a bezel base and a bezel front and is removed as a single assembly. The front bezel assembly is connected to the chassis using tabs. 1.

  • Page 89: 2Subpanel And Bezel Blanks

    The subpanel and bezel blanks must be removed from the front bezel if you are installing a mass storage device for the first time, or if you are converting the unit from a desktop to a minitower configuration or from a minitower to a desktop. See Section 9.7 in this book for more information on changing unit configuration.
  • Page 90 Removal and Replacement Procedures Chassis Front Bezel USB/Audio/1394 Card 1. Prepare the computer for disassembly. 2. Lay the computer down on its large base for greater stability. 3. Remove the access panel. 4. Remove the front bezel assembly. 5. Disconnect the audio and USB cables (that are attached to the USB/Audio/1394 card) from the system board.

  • Page 91: Power Switch

    10.3 Power Switch To remove the power switch use the following procedure: 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Remove the front bezel. 4. Move/remove any components necessary to gain access to the power switch. 5.

  • Page 92: Board Guide

    Removal and Replacement Procedures Chassis 10.4 Board Guide On the hp workstation xw4000, it is necessary to remove the board guide before removing the speaker. On the hp workstation xw6000, it is necessary to remove the board guide in order to install or replace the chassis fan.

  • Page 93: Speaker

    10.5 Speaker In hp workstation xw4000 models the speaker is mounted on the front of the chassis behind the board guide. In hp workstation xw6000 models the speaker is mounted on the drive bay next to the board guide. The speaker is held in place by screws that are removed from the inside of the chassis.

  • Page 94: Feet

    Removal and Replacement Procedures Chassis 10.6 Feet Four (4) rubber feet are mounted to the chassis, as shown below. No parts have to be removed to access the feet. The replacement feet have an adhesive surface and are shipped with a protective backing in place.

  • Page 95: Converting A Desktop To A Minitower

    3. Remove the access panel. 4. Remove the front bezel. 5. Remove the drives from the 5.25-inch drive bays by pressing drivelock 1 for desktop configuration, drivelock 2 for minitower configuration. 6. Rotate the drives 90 degrees, then reinstall them into the drive bays.
  • Page 96 CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. = Desktop configuration; 9. Replace the subpanel, front bezel, and the computer access panel.

  • Page 97: Removal And Replacement Procedures Expansion Cards And Memory

    11.1 Memory Expansion 11.1.1 hp workstation xw4000 DDR Memory The hp workstation xw4000 DDR system features an Intel 845E-based system board that includes two memory sockets that accept industry-standard double-data rate (DDR) SDRAM DIMMs. The two memory module slots are populated with at least one preinstalled memory module.

  • Page 98: 2Hp Workstation Xw6000 Memory

    DIMMs must be ECC types. Mixing ECC and non-ECC DIMMs is not supported. The xw6000 only suports registered (buffered) DDR DIMMs. The hp workstation xw6000 can be configured with up to eight gigabytes of memory using 2-GB DIMMs (when available). Windows XP Server, Windows XP Advanced Server, and Red Hat Linux operating systems support eight gigabytes of memory.
  • Page 99 DIMMs should be installed in pairs. Do not mix DIMMs of different memory speeds. Performance will reflect the speed of the slowest DIMM. Each DIMM within a pair should be identical in size. For example, a 256MB DIMM must be paired with a similar 256MB DIMM.
  • Page 100 Removal and Replacement Procedures Expansion Cards and Memory Available Memory Configurations for the xw6000 Module Slot Total XMM1 9-device Empty 18-device Empty 18-device 9-device NOTE: Modules must be paired as indicated in this table where slots indicated by like shading must contain like modules.

  • Page 101: 3Dimm Installation

    11.1.3 DIMM Installation 1. If the computer has a locked Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor. 2. Shut down the operating system properly and turn off the computer and any external devices; then, disconnect the power cord from the power outlet.

  • Page 102: Expansion Cards

    Removal and Replacement Procedures Expansion Cards and Memory 11.2 Expansion Cards Expansion cards in these systems are installed in slots on the system board and secured to the chassis with a single screw. For removing or installing an expansion card, use the following procedure: 1.

  • Page 103: Graphics Sockets With Retention Mechanisms

    AGP expansion socket. 11.3.1 AGP Card with a Type 1 Retention Mechanism The AGP type 1 retention method is not used on hp workstation xw6000 systems. To remove an AGP card use the following procedure. 1. Prepare the computer for disassembly.

  • Page 104: 2Agp Card With A Type 2 Retention Mechanism

    Removal and Replacement Procedures Expansion Cards and Memory 11.3.2 AGP Card with a Type 2 Retention Mechanism To remove an remove an AGP card use the following procedure. 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Remove the screw at the top of the expansion slot. 4.

  • Page 105: 3Agp Card With Type 1 Or Type 2 Retention Mechanism

    11.3.3 AGP Card with Type 1 or Type 2 Retention Mechanism To remove an AGP card using these types of mechansims use the following procedure. 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Remove the screw at the top of the expansion slot. 4.
  • Page 106 Removal and Replacement Procedures Expansion Cards and Memory 11–10 Service Reference Guide...

  • Page 107: Identifying The System Board

    Removal and Replacement Procedures System Board with Major Components For an overview of the chassis discussed in this chapter, refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.” CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the Ä...

  • Page 108: Configuration 2

    12.2 Heatsink/Processor The processor(s) in these systems may be upgraded by replacing it with a faster component. The hp workstation xw6000 systems may also be upgraded by adding a second processor to the system board. 12.2.1 Preparing the System for Processor Removal Removal of a processor requires first separating the heatsink from the processor, which are bonded together with a compound.
  • Page 109 To warm up the heatsink/processor assembly: 1. Turn on the workstation and allow the operating system to boot and the “desktop” to appear. The system requires approximately four to eight minutes of running time for the primary heatsink/processor assembly to reach the temperature required for loosening the bond between the heatsink and processor.

  • Page 110: 2Removing The Heatsink/Processor Assembly

    2. Remove the access panel, and, if necessary, rotate the computer to ensure that the system board is parallel to the work table (desktop position). 3. On hp workstation xw4000 systems use the following procedure (for hp workstation xw6000 systems go to step 4): a.
  • Page 111 4. On hp workstation xw6000 systems use the following procedure: a. Remove the air baffle by lifting it straight up and out. hp workstation xw6000 (Configuration 1) air baffle removal The xw6000 Configuration 2 does not have an air baffle to remove.

  • Page 112: 3Installing The Heatsink/Processor Assembly

    7. Install the heatsink, ensuring that it is properly seated before securing it in place with the clips or screws. 8. On hp workstation xw4000 and xw6000 (Configuration 2) systems connect the heatsink fan cable to the system board. On hp workstation xw6000 (Configuration 1) systems, install the air baffle.

  • Page 113: 4Multiprocessor Information

    Ä the hp workstation xw6000 system board. When installing a secondary processor a VRM board (HP-approved) must also be installed. Using a VRM board that is incompatible with the primary VRM board may severely or permanently damage the system board.

  • Page 114: System Board

    8. After checking the position of all cables and wires, carefully lift the system board straight up and out of the computer. CAUTION: The hp workstation xw4000 system board actually consists of two boards: the main system Ä board and a PCI slot expansion board. These boards are removed as one assembly. Insure that the all mounting screws for both boards are removed before removing the assembly or damage may result.
  • Page 115 Removal and Replacement Procedures System Board with Major Components hp workstation xw4000 system board mounting screw locations hp workstation xw6000 system board mounting screw locations Service Reference Guide 12–9...

  • Page 116: Battery

    In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. CAUTION: Static electricity can damage the electronic components of the computer or optional Ä...

  • Page 117: 1Type 1 Battery Holder

    12.4.1 Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery into position, positive side up. 3. The battery holder automatically secures the battery in the proper position. 4. Replace the computer cover or access panel. 5.
  • Page 118 Removal and Replacement Procedures System Board with Major Components 3. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery.

  • Page 119: Removal And Replacement Procedures Main Power And Cooling

    1. Power down the computer. 2. Disconnect the power cord from the AC outlet and from the system unit. The rest of this procedure is more easily performed with the system unit in the desktop (horizontal) position. 3. Remove the access panel.

  • Page 120: Air Baffle

    The hp workstation xw6000 (Configuration 1) uses a single air baffle that controls airflow for the two chassis-mounted CPU fans. The hp workstation xw6000 (configuration 2) and xw4000 do not use an air baffle. To remove the air baffle on the hp workstation xw6000 (Configuration 1): 1. Prepare the computer for disassembly.

  • Page 121: Chassis Fans

    13.3 Chassis Fans In addition to the power supply fan, the hp workstation xw4000 series uses a single rear chassis-mounted fan while the hp workstation xw6000 series uses one front chassis fan and two rear chassis-mounted CPU fans. The locations of fan power cable connectors differ between the xw4000 and the xw6000 systems.

  • Page 122: 2Front Chassis Fan

    Removal and Replacement Procedures Main Power and Cooling 13.3.2 Front Chassis Fan To remove the front chassis fan of the hp workstation xw6000 system use the following procedure: 1. Prepare the computer for disassembly. 2. Remove the access panel. 3. Remove expansion boards if necessary.

  • Page 123: Enhanced Keyboard

    This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Enhanced Keyboard Connector and Icon Mouse Connector and Icon Ethernet BNC Connector and Icon Service Reference Guide Connector Pin Assignments Signal Data...

  • Page 124: Ethernet

    Connector Pin Assignments Ethernet RJ-45 Connector and Icon Ethernet AUI Signal Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit Positive AUI Differential Transmit Ground Ground Negative AUI Differential Receive A–2 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused...

  • Page 125: Parallel Interface

    Parallel Interface Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Serial Interface Connector and Icon Connector and Icon Microphone Connector and Icon (1/8” miniphone) 1 2 3 1 2 3 Service Reference Guide Connector and Icon Signal Data Bit 5...

  • Page 126: Headphone

    Connector Pin Assignments Headphone Connector and Icon (1/8” miniphone) 1 2 3 Line-In Audio Connector and Icon (1/8” miniphone) 1 2 3 Line-Out Audio Connector and Icon (1/8” miniphone) 1 2 3 SCSI Low Voltage Differential/Single Ended (LVD/SE) Signal 1-16 Ground 17-18 TERMPWR...

  • Page 127: Sata

    SATA Signal data power cable cable Ground S-2* S-3* Ground S-5** S-6** Ground * S2 and S3 differential signal pair **S5 and S6 differential signal pair Ultra SCSI Signal 1-11 Ground Reserved Open Reserved 15-25 Ground Service Reference Guide Connector Usage power cable...

  • Page 128: External Infrared Transceiver

    Connector Pin Assignments External Infrared Transceiver Signal Transmit Receive Ground Monitor Signal Red Analog Green Analog Blue Analog Monitor ID Ground A–6 Connector and Icon Signal Mode Not Used Connector and Icon Signal Ground Ground Ground +5V DC Ground Signal Not Used Not Used Signal...

  • Page 129: Ata/Atapi (Ide) Standard Drive Cable

    ATA/ATAPI (IDE) Standard Drive Cable Signal Reset Ground DD10 DD11 DD12 DD13 Service Reference Guide Connector Signal DMAK DD14 Ground INTRQ DD15 IOCS16 Ground (Key) PDIAG (cable detect) DMARQ Ground DIOW CS1FX Ground CS3FX DIOR DASP Ground Ground IORDY CSEL Connector Pin Assignments Signal A–7...

  • Page 130: Multibay Cd-Rom Adapter

    Connector Pin Assignments MultiBay CD-ROM Adapter Signal RESDRV_ GROUND A–8 Connector Signal Signal GROUND (key) CS1FX CS3FX DASP GROUND GROUND GROUND +5VMLOG -5VMOT GROUND GROUND IOCHDRY AUDIO_L CABLE SELECT A_GROUND_R A_GROUND_I GROUND audio_r FP01 IO16 FP02 FP03 PDIAG FP04 Signal FP05 FP06 FP07...

  • Page 131: Accelerated Graphics Port (Agp

    Accelerated Graphics Port (AGP) Signal A Signal B +12 V OVRCNT# TYPEDET# + 5V Reserved + 5V USB- USB+ Ground Ground INTA# INTB# RST# GNT# REQ# VCC3.3 VCC3.3 Reserved PIPE# RBF# Ground Ground WBF# Reserved SBA1 SBA0 VCC 3.3 VCC 3.3 SBA3 SBA2 SB_STB#...

  • Page 132: Slimline Ide Cd-Rom Connector For Sff Chassis Using 810 And 810E Chipsets

    Connector Pin Assignments Slimline IDE CD-ROM Connector for SFF chassis using 810 and 810e Chipsets Signal RESDRV_ DREQ CS1FX AUDIO_R +5VMOT1 +5VMLOG1 14-Pin Power (BX Chipset-Based Board Signal +3.3 V +3.3 V Sense +5 V A–10 Connector Signal Signal GROUND Ground Ground Ground...

  • Page 133: 14-Pin Power

    14-Pin Power (810, 810E, 820, and 845 Chipset-Based Boards) Signal +3.3 V +3.3 V Aux +5 V 20-Pin Power (Deskpro EP) Signal +3.3 V +3.3 V +5 V Service Reference Guide Connector Signal Signal -12 v +5 V Fan OFF ON/STBY +3.3 V +5 V Aux...

  • Page 134: 20-Pin Power (Deskpro En

    Connector Pin Assignments 20-Pin Power (Deskpro EN) Signal 3 V/RS +5 V 24-Pin Power Signal +3.3 V +3.3 V +5 V +5 V 4-Pin Power (for CPU) Connector and Icon 6-Pin Power (for CPU) Connector and Icon A–12 Connector Signal Signal +5 V +3 V...

  • Page 135: B Power Cord Set Requirements

    Power cord sets for use in other countries must meet the requirements of the country where you use the computer. For more information on power cord set requirements, contact your authorized HP dealer, reseller, or service provider. General Requirements The requirements listed below are applicable to all countries: 1.

  • Page 136: Country-Specific Requirements

    Power Cord Set Requirements Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Australia (1) Austria (1) Belgium (1) Canada (2) Denmark (1) Finland (1) France (1) Germany (1) 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

  • Page 137: Post Error Messages

    An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the computer and reporting any errors found. POST Error Messages Screen Message Beeps* 101-Option ROM Error 1L, 1S 102-System Board None...
  • Page 138 Windows utilities. Make sure memory module(s) (if any) are installed properly. If third party memory has been added, test using HP-only memory. Verify proper memory module type. System board jumper Reset system board jumpers to match improperly set. processor and bus speeds.
  • Page 139 POST Error Messages Screen Message Beeps* 207-ECC Corrected Single Bit Errors in Memory Socket(s) y,y 212-Failed Processor None 213-Incompatible memory Module in memory Socket(s) X,X, X 214-Memory Device None Failure. Error Code: XX Memory Module Socket(s):XX 215-RIMM None Configuration Error 301-Keyboard Error None 304-Keyboard or...
  • Page 140 POST Error Messages POST Error Messages Screen Message Beeps* 402-Monochrome 1L, 2S Adapter Failure 403-Parallel Port 3 Address Assignment Conflict 404-Parallel Port Address Conflict Detected 410-Audio Interrupt Conflict 411-Network Interface Card Interrupt Conflict 501-Display Adapter 1L, 2S Failure 510-Splash Screen None image corrupted 511-CPU, Rear, or Front...
  • Page 141 POST Error Messages Screen Message Beeps* 605-Diskette Drive Type Error 610-External Storage None Device Failure 611-Primary Floppy Port Address Assignment Conflict 612-Secondary Floppy Port Address Assignment Conflict 660-Display Cache is None Detected Unreliable 912-Computer Cover None Has Been Removed Since Last System Start 914-Hood Lock Coil is None not Connected...
  • Page 142 POST Error Messages POST Error Messages Screen Message Beeps* 1151-Serial Port 1 Address Conflict Detected 1152-Serial Port 2 Address Conflict Detected 1155-Serial Port Address Conflict Detected 1201-System Audio Address Conflict Detected 1202-MIDI Port Address Conflict Detected 1203-Game Port Address Conflict Detected 1611- Fan failure None...
  • Page 143 POST Error Messages Screen Message Beeps* 1720-SMART Hard None Drive Detects Imminent Failure 1721-SMART SCSI None Hard Drive Detects Imminent Failure 1771-Primary Disk Port Address Assignment Conflict 1772-Secondary Disk Port Address Assignment Conflict 1780-Disk 0 Failure None * L = Long, S = Short Service Reference Guide Probable Cause Recommended Action...
  • Page 144 POST Error Messages POST Error Messages Screen Message Beeps* 1781-Disk 1 Failure None 1782-Disk Controller None Failure * L = Long, S = Short C–8 Probable Cause Recommended Action Hard drive/format error. Run Computer Setup (F10 Setup). Clear CMOS. Check cable seating/jumper settings.
  • Page 145 POST Error Messages Screen Message Beeps* 1790-Disk 0 Failure None 1791-Disk 1 Failure None 1792-Secondary Disk None Controller Failure * L = Long, S = Short Service Reference Guide Probable Cause Recommended Action Hard drive error or Run Computer Setup (F10 Setup). wrong drive type.
  • Page 146 POST Error Messages POST Error Messages Screen Message Beeps* 1793-Secondary None Controller or Disk Failure 1800-Temperature Alert None 1801-Microcode Patch None Error Audible 1L, 3S Audible Fixed Disk Parameter Table or BIOS Error System Halted Flashing Caps Lock LED 1L, 2S on Keyboard Flashing Num Lock LED 1S, 2L...
  • Page 147 POST Error Messages Screen Message Beeps* Flashing Scroll Lock LED 2L, 1S on Keyboard (Most models. Orange LED glows on Evo W8000 Workstation.) Invalid Electronic Serial None Number Num Lock LED on None Keyboard (Resume = F1 KEY) None XXOOOYZZ Parity None Check * L = Long, S = Short...
  • Page 148 POST Error Messages C–12 Service Reference Guide...

  • Page 149: D Diagnostic Indicator Lights

    All indicator lights are not available on all products. Keyboard Lights Color Num Lock Green Caps Lock Green Scroll Lock Green Chassis Indicator Lights—Desktop Computers and Workstations Color Power Green Power Green Power Green Power None Power Power Red* Power...
  • Page 150 2. Power LED is OFF. 3. Power LED is ON. (Green) 4. 5V_Aux is ON. 5. PSON is active = power supply turned ON. 6. All except SFF. D–2 —Desktop Computers and Workstations 3.3 V_Aux 5 V_Aux/ PSON LED Power Button Service Reference Guide...

  • Page 151: Diagnostic Error Codes

    The following table lists the device codes (AABB-CC) and the subtest code (AABB-CC) covered by HP Diagnostics Tests. Some codes listed in this table will not apply to the computers described in this manual and will not be detailed in the tables that follow.
  • Page 152 Diagnostic Error Codes The remaining tables list possible error codes (AABB-CC), descriptions of each error condition, and recommended actions to resolve the error condition. Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.
  • Page 153 Memory Error Code 0200-xx Machine ID test failed. 0202-xx System ROM checksum failed. 0203-xx Write/read test failed. 0204-xx Address test failed. 0205-xxx Walking 1s test failed. 0209-xxx RAM long test failed. 0211-xx Random pattern test failed. 0212-xxx Cache test failed. 0214-xx Noise test failed.

  • Page 154: Parallel Port

    Diagnostic Error Codes Parallel Port Error Code 0401-xx Failed or not connected. 0402-xx Printer port test failed. 0403-xx Pattern test failed. Diskette Drive Error Code 0600-xx ID drive types test failed. 0601-xx Format failed. 0602-xx Read test failed. 0603-xx Write, read, compare test failed.

  • Page 155: Serial Port

    Serial Port Error Code 1101-xx Serial port test failed. Modem Communications Error Code 1201-xx Internal test failed. 1203-xx External termination test failed. 1204-xx Auto originate test failed. 1205-xx Auto answer test failed. 1210-xx Direct connect test failed. Service Reference Guide Description 1.

  • Page 156: Hard Drive

    Diagnostic Error Codes Hard Drive Error Code 1701-xx Format test failed. 1702-xx Read test failed. 1703-xx Write/read/compare test failed. 1704-xx Random seek test failed. 1705-xx Controller test failed. 1708-xx Format bad track test failed. 1710-xx Park head test failed. 1715-xx Head select test failed.
  • Page 157 Video Error Code Description 501-xx Graphics controller test failed. 502-xx Video memory test failed. 503-xx Video attribute test failed. 504-xx Video character test failed. 505-xx Video 80 × 25 mode 9 × 14 character cell test failed. 506-xx Video 80 × 25 mode 8 × 8 character cell test failed.
  • Page 158 Diagnostic Error Codes Video Error Code Description 2410-xx 640 × 200 mode test failed. 2411-xx Screen memory page test failed. 2412-xx Gray scale test failed. 2418-xx ECG/VGC memory test failed. 2419-xx ECG/VGC ROM checksum test failed. 2420-xx Graphics attribute test failed. 2421-xx ECG/VGC 640 ×...

  • Page 159: Network Interface

    Audio Error Code 3206-xx Audio System Internal Error. When Windows 98/2000/ME is installed, changes to ESS sound device configuration do not take effect until the computer is restarted (turned off and on). Network Interface Error Code 6000-xx ID test failed. 6014-xx Configuration test failed.* 6016-xx...

  • Page 160: Special Error Codes

    Diagnostic Error Codes Pointing Device Error Code 8601-xx Mouse test failed. 8602-xx Interface test failed. Special Error Codes This section includes the error codes for the following devices: SCSI hard drives SCSI tape drives SCSI PD-CD drives All CD-ROM drives The SCSI error codes consist of three components, AABB-CC, where AA = Device Name BB = Test Name...

  • Page 161: Test Error Codes

    Test Error Codes Error Code XXXX-02 Drive not installed. XXXX-03 Media not in drive. XXXX-05 Seek failure. XXXX-06 Drive timed out. XXXX-07 Drive busy. XXXX-08 Drive already reserved. XXXX-09 Unknown. XXXX-10 Unknown. XXXX-11 Media soft error. XXXX-12 Drive not ready. XXXX-13 Media error.
  • Page 162 Diagnostic Error Codes Test Error Codes (Continued) Error Code XXXX-35 Invalid SCSI bus phase. XXXX-36 Invalid SCSI bus phase. XXXX-39 Error status from drive. XXXX-40 Target timed out. XXXX-41 SCSI bus stayed busy. XXXX-42 ACK/REQ lines bad. XXXX-43 ACK did not deassert. XXXX-44 Parity error.

  • Page 163: F Troubleshooting Without Diagnostics

    Are all memory sockets filled on computers using RIMMs? Ensure that memory module types are not mixed on the same system board. The system will not boot if RIMMs and DIMMs are mixed. Service Reference Guide http://www.hp.com/support F–1...

  • Page 164: Solving Minor Problems

    Troubleshooting Without Diagnostics Solving Minor Problems Problem Computer will not turn on. Computer appears locked up and won’t turn off when the power button is pressed. Computer date and time display is incorrect. Computer powered off automatically. Insufficient power to the components. Computer appears to pause periodically Cannot remove computer cover or side...

  • Page 165: Diskette Drive

    Solving Minor Problems (Continued) Problem Computer does not boot up and Num Lock LED is blinking; you may hear one short and two long beeps. The Caps Lock LED is flashing; you may hear one long and two short beeps. Computer does not boot up and the Scroll Lock LED is flashing;...
  • Page 166 Troubleshooting Without Diagnostics Diskette Drive (Continued) Problem Diskette drive cannot read a diskette. A problem has occurred with a disk transaction. Non-system disk message. Drive not found. System has misidentified the diskette drive type. F–4 Possible Solution 1. Diskette is not formatted. Format the diskette. 2.
  • Page 167 Display Problem Screen is blank. Graphics colors are wrong. Characters are dim. Monitor does not function properly when used with the energy saver features. Blurry display or requested resolution cannot be set. Service Reference Guide Troubleshooting Without Diagnostics Possible Solution 1.
  • Page 168 Troubleshooting Without Diagnostics Display (Continued) Problem The picture is broken up; it rolls, jitters, or blinks. Screen goes blank. Monitor overheats. Cursor will not move using the arrow keys on the numeric keypad. SCSI Problem System with IDE and SCSI drives will not boot from SCSI hard drive.

  • Page 169: Hard Drive

    Printer Problem Printer will not print. Printer will not turn on. Prints garbled information. Printer is offline. Hard Drive The information provided by the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Specific details of the drive failure are not included.
  • Page 170 Troubleshooting Without Diagnostics Hard Drive Problem Hard drive error occurs. Disk transaction problem. Drive not found (identified). Nonsystem disk message. Second Ultra ATA hard drive does not perform optimally. F–8 Possible Solution Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors.
  • Page 171 Audio Problem Sound does not come out of the speaker. Noise or silence comes from the speakers or headphones. Service Reference Guide Troubleshooting Without Diagnostics Possible Solution Software volume control is turned down electronically, or CD-ROM volume control on the front or back of the computer is turned down.

  • Page 172: Hardware Installation

    Troubleshooting Without Diagnostics Hardware Installation You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a Plug and Play device, Windows 98, 2000, or Me in most cases will automatically recognize the device and configures the computer. If a third-party Plug and Play device is not recognized, contact the device manufacturer.
  • Page 173 DVD-ROM and CD-ROM Problem Cannot read compact disc. System will not boot from CD-ROM or DVD drive. Cannot eject compact disc (tray-load unit). Cannot eject compact disc (slot-load unit). CD-ROM or DVD device is not detected; driver is not loaded. Movie will not play in the DVD drive.
  • Page 174 Troubleshooting Without Diagnostics Memory Problem System won't boot or does not function properly after installing additional memory modules. Out of Memory error. Memory count during POST is wrong. Insufficient memory error during operation. Unit is on but there is no video and the power LED is blinking red.

  • Page 175: Network

    Network Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging network cabling. Network Problem The Remote Wakeup feature is not functioning. Network driver does not detect network controller.
  • Page 176 Troubleshooting Without Diagnostics Network (Continued) Problem Diagnostics passes, but the computer does not communicate with the network. Network controller stopped working when an expansion board was added to the computer. Network controller stopped working without apparent cause. Cannot connect to the network server when attempting Remote System Installation.

  • Page 177: Resolving Audio Hardware Conflicts

    The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the computer is connected to a network and the HP Insight Management Agents are installed and configured, a Simple Network Management Protocol (SNMP) trap (message) is sent to the specified SNMP-compliant management application.
  • Page 178 Troubleshooting Without Diagnostics F–16 Service Reference Guide...
  • Page 179 System Board and Riser Board Reference These reference designators are used on most but not all hp system and riser boards. NOTE: To determine which xw6000 system board you have, see the “Identifying the System Board” section of this guide for additional information.
  • Page 180 System Board and Riser Board Reference Designators Designator Component (Continued) Parallel port over single Serial Port Parallel port over Serial Port and Video Port Parallel port over dual VGA ports Keyboard connector (Closest to monitor connector) Mouse connector Double-stacked mouse/keyboard connector TopMouse BottomKeyboard Video connector...
  • Page 181 Riser edge connector (male-mates with J30) Primary chassis fan header (xw6000 Configuration 1) Primary CPU fan header (xw6000 Configuration 2) CPU fan header (xw4000) Secondary chassis fan header (xw6000 Configuration 1) Secondary CPU fan header (xw6000 Configuration 2) Floating serial port /COM port header...
  • Page 182 System Board and Riser Board Reference Designators G–4 Service Reference Guide...

  • Page 183: H Model Number Naming For Hp Products

    Model Number Naming for hp Products hp workstations X4CP/2.6+/40S+/256D/MXRd Workstation Series X4 = xw4000 X6 = xw6000 Chassis Type C = CMT OS Type K= Win2000 X= WinXP Pro P= Win2K / XP Pro Processor n.n = speed in GHz...
  • Page 184 Model Number Naming for hp Products H–2 Service Reference Guide...
  • Page 185 4-pin power pin assignments A–12 14-pin power pin assignments A–10 20-pin power pin assignments A–11 24-pin power pin assignments A–12 815e chipset 11–1 access panel, removal and replacement 10–1 access to computer, controlling 3–9 AGP card pin assignments A–9 removal and replacement 11–7 retention mechanism 11–7 AssetControl 3–9 ATA/ATAPI (IDE) drive cable pin assignments...
  • Page 186 3–7 configuring power button 3–7 connector pin assignments A–1 controlling access to computer 3–9 convertible minitower desktop to minitower conversion 10–9 country-specific power cord set requirements B–2 cover lock SMART, removal & replacement 8–2 cover lock security, caution 3–17 cover lock, SMART 3–17 customizing software 3–1...
  • Page 187 Ethernet AUI pin assignments A–2 BNC pin assignments A–1 RJ-45 pin assignments A–2 expansion card removal and replacement 11–6 FailSafe Boot Block ROM 3–5 Key, caution 3–18 Key, ordering 3–18 chassis, removal and replacement 13–2 power supply 7–6 FAT 32 to NTFS conversion 1–4 fault notification 3–20 feet, removal and replacement 10–8 Fingerprint Identification Technology 3–20...
  • Page 188 Index operating systems, important information about 3–8 ordering FailSafe Key 3–18 parallel interface pin assignments A–3 partitioning disk, important information 3–20 password changing 3–13 clearing 3–14 deleting 3–13 power-on 3–12 security 3–11 setup 3–11 3–12 PC Transplant 3–3 POST (Power-On Self-Test) 2–1 POST error messages C–1 C–11 power button...
  • Page 189 security bracket 8–4 devices 8–2 features, table 3–10 master boot record 3–18 settings, setup of 3–9 serial interface pin assignments A–3 service considerations 7–6 setting power-on password 3–12 setup password 3–11 3–12 Smart Cover Sensor 3–16 timeouts 3–8 setup initial 3–1 Microsoft Windows 2000 1–1 Microsoft Windows XP 1–2 Red Hat Linux 1–3...
  • Page 190 Index special E–10 summary E–1 tape drive E–6 video E–7 thermal sensor 3–21 timeouts, setting 3–8 To 2–14 tools, required 7–7 troubleshooting using Compaq Intelligent Manageability F–15 troubleshooting without diagnostics audio F–9 audio hardware conflicts F–15 diskette drive F–3 display F–5 DVD-ROM/CD-ROM F–11 hard drive F–8 hardware installation F–10...

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