When Should I Contact Hp Total Care Support And Services; If Necessary: Get Repair; Protect Your Investment - HP z560 Limited Warranty

When Should I Contact
HP Total Care Support and
Services?
•
The Help and Support Center or other support tools on
your product did not identify or help solve your problem.
•
You either do not have Internet access or cannot
connect to the Internet to use the HP Technical Support
Web site.
•
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
Support agents are available 24 hours a day in English,
Spanish (U.S. only), and French (Canada only) via:
1-800-474-6836 (800-HP invent)
NOTE: Support options, availability, and hours vary by
product, country/region, and language, and are subject
to change.

If Necessary: Get Repair

Customer Self-Repair
You can easily replace many of the internal and external
parts yourself. This is the fastest method of repair, where the
part is conveniently sent with next-day service to your home
or business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
repair, and if you have questions, call us for assistance.
This service is free for the duration of the hardware
warranty period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
Availability of this program may vary depending on your
country/region.
In-home Service
If it is needed, we will come right to you. Sometimes, your
product can be repaired only by a service technician. If this
is the case, we can schedule an on-site visit for an
authorized service technician to come fix your product.
Pickup and Return Service
HP will arrange to have your product picked up and
delivered to an HP Central Repair Center. We pay for the
round-trip shipping and handling. This service is free for the
duration of the hardware warranty period.
16
There are a few limitations and exclusions to this warranty
(as well as some important details), and you'll find them
described, in legal language, beginning on this page.
Carry-in Service
You also have the option of taking your product to an
HP authorized service provider (ASP). The ASP can facilitate
the service on your product. For a select number of ASPs,
same-day repair service is available for your convenience.
Visit http://www.hp.com/support to find the nearest
authorized support provider in your area.
HP Out-of-Warranty Support
Options
Even after your warranty has ended, HP can still provide
you with service and support options:
•
For Visa and MasterCard holders in the United States
or calls from Canada, please contact HP Total Care at
1-800-474-6836 (1-800 HP invent).
•
1-time technical support, $40* USD (Can $34.99*)
per call.
•
1-year unlimited technical support, $75* USD (Can
$64.99*).
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.

Protect Your Investment

Obtaining a Warranty Upgrade
Upgrade your standard factory warranty to two or three
years with an extended service plan. Service coverage
begins on product purchase date and you must purchase the
service within the first year after purchasing the computer.
The hardware service offering will be determined based on
the outcome of system self-test programs run by the customer
through the initial call to HP Total Care.
For more information, visit:
U.S. only http://www.hp.com/go/totalcare
or call: 1-866-234-1377
Canada only http://www.hp.ca/totalcare
or call: 1-877-231-4351
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site at
http://www.hp.com/recycle to find out how easy it is
to recycle.