Page 1 Dell™ PowerEdge™ 1800 Systems Installation and Troubleshooting Guide w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
Page 2 Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerConnect, PowerVault, Axim, Dell OpenManage, DellNet, Dell Precision, Dimension, Inspiron, OptiPlex, and Latitude are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; MS-DOS is a registered trademark of Microsoft Corporation.
Page 3: Table Of Contents
Contents 1 Introduction ..... . Other Documents You May Need Obtaining Technical Assistance ..... . 2 Indicators, Codes, and Messages .
Page 4 System Diagnostics Features ..........When to Use the System Diagnostics .
Page 5 Baffle/Back Fan Assembly ......... Removing the Baffle/Back Fan Assembly Installing the Baffle/Back Fan Assembly .
Page 6 Removing an Expansion Card ........... System Memory .
Page 7 Technical Support Service ....Dell Enterprise Training and Certification Problems With Your Order ......
Page 8 Parallel Connector ........PS/2-Compatible Keyboard and Mouse Connectors .
Page 9: Introduction
Introduction Your system includes the following significant service and upgrade features: • Embedded server management hardware, which monitors temperatures and voltages throughout the system and notifies you if there is a fault or failure • System diagnostics, which checks for hardware problems (if the system can boot) The following system options are offered: •...
Page 10: Obtaining Technical Assistance
• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Page 11: Indicators, Codes, And Messages
Indicators, Codes, and Messages The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly: • System indicators • System messages • Beep codes •...
Page 12: Front-Panel Indicators And Features
Front-Panel Indicators and Features Figure 2-2, Figure 2-3, and Figure 2-4 show the system’s front-panel features. Table 2-1 and Table 2-2 describe the front-panel controls and indicators. Figure 2-2. Front-Panel Controls and Indicators power button blue and amber power-on indicator system status indicator NMI button...
Page 13 Table 2-1. System Status Indicator Patterns (continued) Blue indicator Amber Indicator Description Blinking The system is powered on and has detected an error. See "System Messages" and "Troubleshooting Your System" for more information. Power is on, and the system is operational.
Page 14 Table 2-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Indicator, Button, Icon Description or Connector Power-on indicator The power-on indicator lights when the system power is on. The power-on indicator blinks when power is available to the system, but the system is not powered The power button controls the DC power supply output to the system.
Page 15 Figure 2-3. System With SATA Hard Drives up to six SATA hard CD drive (or optional data-only drives (behind faceplate) DVD or combination drive) diskette drive peripheral bay Figure 2-4. System With SCSI Hard Drives CD drive (or optional data-only up to six SCSI DVD or combination drive) hard drives...
Page 16: Back-Panel Indicators And Features
Back-Panel Indicators and Features Figure 2-5 shows the back-panel features of the system. Table 2-3 describes the back-panel features. Figure 2-5. Back-Panel Features power cable strain relief loop parallel connector NIC connector optional redundant power supply PS1 Kensington lock optional redundant power supply PS2 PS/2 mouse connector expansion slots (6)
Page 17: Power Indicator Codes
Table 2-3. Back-Panel Features Component Description PS/2 mouse connector Connects a mouse to the system. PS/2 keyboard connector Connects a keyboard to the system. Serial connector Connects a serial device to the system. Parallel connector Connects a parallel device to the system. Video connector Connects a monitor to the system.
Page 18: Scsi Hard-Drive Indicator Codes
Figure 2-6. Redundant Power Supply Indicators power supply status indicator power-supply fault indicator AC line status indicator Table 2-5. Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational. Power supply fault Amber indicates a problem with the power supply. AC line status Green indicates that a valid AC source is connected to the power supply.
Page 19 Figure 2-7. SCSI Hard-Drive Indicators green drive-activity indicator drive-status indicator (green and amber) Table 2-6 lists the drive status indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive fail" code appears. After the drive is selected for removal, the "preparing for removal"...
Page 20: Nic Indicator Codes
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 21 Table 2-8. System Messages (continued) Message Causes Corrective Actions Memory modules installed are not the This message is not applicable to this Alert! Current same type and size in all banks; faulty system. configuration does not memory module(s). support redundant memory. Redundant memory is disabled.
Page 22 Table 2-8. System Messages (continued) Message Causes Corrective Actions Faulty or improperly installed memory See "Troubleshooting System Memory" ECC memory error modules. in "Troubleshooting Your System." Embedded RAID firmware responds This message is not applicable to this Embedded RAID error with an error.
Page 23 Table 2-8. System Messages (continued) Message Causes Corrective Actions Memory slots DIMM1_A and Swap the memory modules in Error: Incorrect memory DIMM1_B must be populated with DIMM1_A and DIMM1_B with the configuration. dual-rank DIMMs if dual-rank memory modules in slots DIMM2_A Swap the DIMMs in slots DIMMs are populated in the system.
Page 24 Table 2-8. System Messages (continued) Message Causes Corrective Actions System configuration data has been Check the System Setup configuration Invalid NVRAM ignored. settings. See "Using the System Setup configuration, resource Program" in the User's Guide. re-allocated A SCSI cable is connected to the This message is not applicable to this Invalid SCSI configuration channel B connector on the SCSI...
Page 25 Table 2-8. System Messages (continued) Message Causes Corrective Actions Faulty or improperly installed memory See "Troubleshooting System Memory" Memory parity failure at modules. in "Troubleshooting Your System." start address to end address Memory parity error at address Faulty or missing CD/diskette drive Use a bootable diskette, CD, or hard No boot device available subsystem, hard drive, or hard-drive...
Page 26 Table 2-8. System Messages (continued) Message Causes Corrective Actions Faulty PCIe controller; faulty system See "Getting Help." PCIe Degraded Link Width board. Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCIe Reseat the PCIe card in the specified PCIe Degraded Link Width...
Page 27 Table 2-8. System Messages (continued) Message Causes Corrective Actions Processor n internal error Faulty microprocessor; faulty system See "Troubleshooting the board. Microprocessors" in "Troubleshooting Processor bus parity error Your System." No microprocessor installed in Install a microprocessor in the primary Processor in socket 1 not primary microprocessor socket.
Page 28 The <F10> key was pressed during Create a utility partition on the boot Utility partition not POST, but no utility partition exists hard drive. See "Using the Dell available on the boot hard drive. OpenManage Server Assistant CD" in your User's Guide."...
Page 29: System Beep Codes
Table 2-8. System Messages (continued) Message Causes Corrective Actions BIOS error. Update the BIOS firmware. See "Getting Warning! No microcode Help." update loaded for processor X Faulty diskette, CD/diskette drive See "Troubleshooting a Diskette Drive," Write fault assembly, hard drive, or hard-drive "Troubleshooting a CD Drive,"...
Page 30 Table 2-9. System Beep Codes (continued) Code Cause Corrective Action 1-2-2 DMA initialization failure See "Troubleshooting System Memory" in "Troubleshooting Your System." 1-2-3 DMA page register write/read failure 1-3-1 Main-memory refresh verification failure 1-3-2 No memory installed 1-3-3 Chip or data line failure in the first 64 KB of main memory 1-3-4 Odd/even logic failure in the first...
Page 31: Warning Messages
Table 2-9. System Beep Codes (continued) Code Cause Corrective Action 3-3-1 CMOS failure See "Getting Help." 3-3-2 System configuration check failure 3-3-3 Keyboard controller not detected 3-3-4 Video memory test failure 3-4-1 Screen initialization failure 3-4-2 Screen-retrace test failure 3-4-3 Video ROM search failure 4-2-1 No timer tick...
Page 32: Diagnostics Messages
Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance. Alert Messages Systems management software generates alert messages for your system.
Page 33: Finding Software Solutions
Finding Software Solutions Software problems can be caused by: • Improper installation or configuration of an application • Application conflicts • Input errors • Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer’s recommended procedures.
Page 34: Input Errors
Error messages are generated by system hardware or software. "Indicators, Codes, and Messages" provides information about error messages that are hardware-based. If you receive an error message that is not listed, see your operating system or software program documentation for troubleshooting information.
Page 35 Table 3-1. IRQ Assignment Defaults (continued) IRQ Line Assignment Available IRQ11 IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program IRQ13 Math coprocessor IRQ14 IDE CD drive controller Available IRQ15 Finding Software Solutions...
Page 36 Finding Software Solutions...
Page 37: Running System Diagnostics
Running System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Page 38: When To Use The System Diagnostics
From the utility partition's main menu, select the Run System Diagnostics option. From the Diagnostics Diskettes Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on creating the diskettes.
Page 39: Using The Advanced Testing Options
Table 4-1. System Diagnostics Testing Options Testing Option Function Quick Tests Performs a quick check of the system. Select Test All Devices and then select Quick Tests. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.
Page 40: Error Messages
Error Messages When you run a system diagnostics test, you may receive an error message during testing. Record the message on a copy of the Diagnostics Checklist. For a copy of the Diagnostics Checklist and instructions for obtaining technical assistance, see "Getting Help." Running System Diagnostics...
Page 41: Troubleshooting Your System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 42: Checking The Equipment
Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections." Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device).
Page 43: Troubleshooting The Mouse
Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. See "Getting Help." If the problem is not resolved, see "Getting Help." Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. •...
Page 44: Troubleshooting A Serial I/O Device
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device." Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action Turn off the system and any peripheral devices connected to the serial port.
Page 45: Troubleshooting A Nic
Turn off the system and the USB device, and swap the device with a comparable device. Turn on the system and the USB device. If the problem is resolved, replace the USB device. See "Getting Help." If the problem persists, see "Getting Help." Troubleshooting a NIC Problem •...
Page 46: Responding To A Systems Management Software Alert Message
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 47 Figure 5-1. Inside the System SCSI-cable routing clips (2) expansion card connectors (6) SATA-cable routing clips (2) baffle/back fan assembly microprocessors with heat sink (2) expansion-card guide front system fan optional hot–plug-ready SCSI hard drive optional redundant power supplies (2) optional hot–plug-ready SCSI hard-drive bays (6) external drive bays (2)
Page 48 • Up to six non–hot-plug SATA hard drives when the hard drives are connected to an optional SATA controller card. • Up to six optional hot–plug-ready SCSI hard drives when the optional SCSI hard-drive cage is installed. NOTE: SCSI hot-plug functionality is available only when SCSI RAID is used. See the SCSI RAID controller's documentation to verify that its configuration supports hot-plug SCSI hard drives.
Page 49: Bezel
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 50: Installing The Bezel
Installing the Bezel Insert the two tabs on the inside left edge of the bezel into the corresponding slots on the system front panel, and pivot the bezel inward to its closed position. NOTE: When closing the right side of the rack-mount system’s bezel, hold the bezel's left side so that the inside bezel tabs remain properly engaged in the front-panel bezel slots.
Page 51: System Cover
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 52: Baffle/Back Fan Assembly
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 53: Removing The Baffle/Back Fan Assembly
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 54: Installing The Baffle/Back Fan Assembly
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 55: Troubleshooting A Damaged System
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 56: Troubleshooting Power Supplies
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 57: Troubleshooting System Cooling Problems
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 58: Troubleshooting System Memory
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 59 Open the system. See "Opening the System." Remove the baffle/back fan assembly. See "Removing the Baffle/Back Fan Assembly." Ensure that the memory banks are populated correctly. See "General Memory Module Installation Guidelines" in "Installing System Options." If the memory modules are populated correctly, continue to the next step. Reseat the memory modules in their sockets.
Page 60: Troubleshooting A Diskette Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 61: Troubleshooting A Cd Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 62: Troubleshooting An External Scsi Tape Drive
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 63: Troubleshooting Scsi Hard Drives
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 64: Troubleshooting Sata Hard Drives
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 65: Troubleshooting A Sata Hard Drive In A Raid Configuration
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 66: Troubleshooting A Raid Controller Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 67: Troubleshooting Expansion Cards
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 68: Troubleshooting The Microprocessors
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 69 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Page 70 Troubleshooting Your System...
Page 71: Installing System Options
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 72: Installing The Front System Fan
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 73 Figure 6-1. Removing the Expansion-Card Guide and Front System Fan front-fan release tab front-fan assembly expansion-card guide release tab fan securing slots (2) fan securing tabs (2) expansion-card guide expansion-card guide securing tabs (2) expansion-card guide securing slots (2) Installing System Options...
Page 74: Redundant Power Supplies
Redundant Power Supplies The optional redundant power supplies are accessible from the back panel. Removing a Redundant Power Supply CAUTION: To prevent risk of personal injury from electrical shock, do not reach into an empty power supply bay. NOTICE: The power supplies are hot-pluggable. The system requires one power supply to be installed for the system to operate normally.
Page 75: Expansion Cards
Figure 6-2. Removing and Installing an Optional Redundant Power Supply power supply power supply handle spring tab Expansion Cards The system includes six expansion slots, configured as follows: • Slot 1 is PCI 64-bit, 66-MHz (3.3 V). • Slot 2 is PCI Express x4 lane (3.3 V). •...
Page 76: Installing An Expansion Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 77: Removing An Expansion Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 78: System Memory
See Figure A-3. You can upgrade the system memory by installing combinations of 256-MB, 512-MB, 1-GB, and 2-GB registered memory modules. You can purchase memory upgrade kits from Dell. NOTE: Two-way interleaving is not supported in the minimum memory configuration (single 256-MB memory module) and the maximum memory configuration depends on the availability of single-rank 2-GB memory modules.
Page 79: General Memory Module Installation Guidelines
General Memory Module Installation Guidelines • If only one memory module is installed, it must be a 256 MB module installed in socket DIMM_1A. • If two or more memory modules are installed, they must be installed in pairs of matched memory size, speed, and technology.
Page 80: Installing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 81 Figure 6-4. Installing and Removing a Memory Module memory module memory module socket ejectors (2) socket alignment keys (2) front Align the memory module's edge connector with the alignment keys of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has two alignment keys that allow you to install the memory module in the socket in only one way.
Page 82: Removing Memory Modules
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 83 Figure 6-5. Installing and Removing the Heat Sink heat sink heat-sink retention levers (2) NOTE: When removing the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm.
Page 84 Remove the heat sink: If the processor is removed from the socket with the heat sink, twist or slide the processor off of the heat sink. Do not pry the processor off of the heat sink. Set the heat sink on its side so as not to contaminate the thermal grease. Pull the socket-release lever straight up until the processor is released from the socket.
Page 85 Unpack the new processor. If any of the pins on the processor appear bent, see "Getting Help." Align the pin-1 corner of the processor with the pin-1 corner of the ZIF socket. See Figure 6-6. NOTE: Identifying the pin-1 corners is critical to positioning the processor correctly. Identify the pin-1 corner of the processor by locating the tiny gold triangle on one corner of the processor.
Page 86: System Battery
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 87: Control Panel
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 88: Installing The Control Panel
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 89 Replace the three screws to secure the control panel to the front of the system. Place the control panel and chassis-intrusion switch cables in the cable retainer clip, remove the cable slack between the clip and the control panel, and then close the clip. See Figure 6-8. If you removed a 5.25-inch drive in step 4 of the previous procedure, reinstall the drive.
Page 90 Installing System Options...
Page 91: Installing Drives
Installing Drives Your system supports the following drive configurations: • Up to two non–hot-plug SATA hard drives when the hard drives are connected to the system board SATA controllers. • Up to six non–hot-plug SATA hard drives when the hard drives are connected to an optional SATA controller card.
Page 92: Dc Power Cables
Table 7-1. Drive Cable Configuration Drives Required Cable Cable Connections IDE CD drive, data-only 40-pin IDE 1-drop cable IDE drive and IDE connector on system DVD drive, or combination board drive. See Figure 7-5. Up to two non–hot-plug 7-pin SATA bundled 2-drop SATA hard drives and SATA controllers on SATA hard drives.
Page 93: Ide Configuration Information
IDE Configuration Information The IDE subsystem provides one primary channel. See Figure A-3 for the location of the system board primary IDE connector. The primary channel can support up to two IDE drives (such as CD drives, data-only DVD drives, and half-height tape drives). Each IDE drive should be configured for the Cable Select setting, which assigns master and slave status to a drive according to its position on the interface cable.
Page 94: Device Termination
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 95: Installing A Diskette Drive
Figure 7-1. Removing a Diskette Drive power cable interface cable diskette drive tabs (2) Installing a Diskette Drive CAUTION: Before you perform this procedure, see "Safety First—For You and Your System" in "Troubleshooting Your System." CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide.
Page 96: Front-Panel Drive Inserts
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 97: Installing The Front-Panel Drive Inserts
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 98: 5.25-Inch Drives
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 99 Figure 7-3. Installing a 5.25-Inch Drive screws (2) power cable externally accessible drive bay interface cable 5.25-inch drive Connect a DC power cable connector to the drive's power input connector. See Figure 7-3. If you are connecting the drive to a controller card, proceed to step 10. If you are connecting the interface cable to a system board connector: Remove the baffle/back fan assembly.
Page 100 NOTICE: Cables not installed into the drive-cable retainer may block air flow and cause the system to overheat. Slide the interface cable into the drive-cable retainer. Replace the hard-drive bay and screws. Replace the expansion-card guide. Replace the baffle/back fan assembly. See "Installing the Baffle/Back Fan Assembly." Figure 7-4.
Page 101 Figure 7-5. Connecting an IDE CD Drive and Optional IDE Tape Drive to the Integrated IDE Controller IDE connector IDE CD drive and optional tape drive IDE interface cable Installing Drives...
Page 102 Figure 7-6. Connecting a SCSI Tape Drive to the Integrated SCSI Controller optional SCSI tape drive SCSI controller connector SCSI interface cable Installing Drives...
Page 103 Figure 7-7. Connecting a SCSI Tape Drive to a SCSI Controller Card optional SCSI tape drive SCSI interface cable SCSI controller card Ensure that all cables are firmly connected and arranged so that they do not catch on the computer covers or block airflow inside the system. Close the system.
Page 104: Hard Drives
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 105 Remove the hard-drive cage: Loosen the four Phillips-head screws that secure the drive cage in the system. See Figure 7-8). Slide the drive cage out of the system. If you are removing a drive, remove the drive from the drive bay: Remove the four screws that secure the drive in the drive bay.
Page 106 Figure 7-8. Removing and Installing a SATA Hard Drive drive-bay retention screws (2 screws on each side of drive cage) hard-drive bay power cable drive-cage retention interface cable screws (4) Install the hard-drive cage: With the side of the drive cage labeled "Top" facing toward the external drive bays, slide the drive cage into the system.
Page 107 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 108 Install the hard-drive cage: With the side of the drive cage labeled "Top" facing toward the external drive bays, slide the drive cage into the system. See Figure 7-8. Replace the four screws that secure the drive cage in the system. Connect a DC power cable connector to the drive's power input connector.
Page 109 Figure 7-9. Connecting SATA Hard Drives to the Integrated SATA Controller SATA 0 connector SATA 1 connector SATA hard drives (2) SATA interface cables Installing Drives...
Page 110 Figure 7-10. Connecting SATA Hard Drives to an Optional SATA Controller Card SATA hard drives (6) SATA interface cable SATA RAID controller card Connect all power cables and interface cables to the other hard drives in the drive bay. Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow inside the system.
Page 111: Installing And Removing Hot-Plug Scsi Hard Drives
Installing and Removing Hot-Plug SCSI Hard Drives NOTE: SCSI hot-plug functionality is available only when SCSI RAID is used. See the SCSI RAID controller's documentation to verify that its configuration supports hot-plug SCSI hard drives. The drive bays in a system with an optional SCSI backplane board provide space for up to six 1-inch hard drives.
Page 112 Figure 7-12. Hot-Plug SCSI Hard Drives Connected to a RAID Controller Card SCSI hard drives (6) SCSI backplane board 63-cm (25-inch) SCSI interface cable SCSI RAID controller card Removing a Hot-Plug Hard Drive NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with your operating system.
Page 113 Figure 7-13. Removing and Installing a Hot-Plug Hard-Drive hard-drive carrier handle SCSI hard drive bays (6) Slide the hard drive out until it is free of the drive bay. See Figure 7-13. Replace the bezel. See "Installing the Bezel" in "Troubleshooting Your System." Installing a Hot-Plug Hard Drive NOTICE: Not all operating systems support hot-plug drive installation.
Page 114: Installing A Raid Controller Card
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 115 Test the array: • If you are setting up a SATA RAID array, run the SATA controllers tests and the hard drive tests in the system diagnostics. See "Running System Diagnostics." • If you are setting up a SCSI RAID array, run the SCSI controllers tests and the hard drive tests in the system diagnostics.
Page 116 Installing Drives...
Page 117: Getting Help
Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: •...
Page 118: Autotech Service
See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.
Page 119: Technical Support Service
Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.
Page 120: Before You Call
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 121 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:...
Page 122: Contacting Dell
Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 123 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales 0820 240 530 00 City Code: 1 Home/Small Business Fax...
Page 124 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) toll-free: 1-800-247-9362 TechFax toll-free: 1-800-950-1329 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med./large business, government)
Page 125 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code China (Xiamen) Tech Support website: support.dell.com.cn Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax 818 1350 Technical Support (Dimension™ and Inspiron™) toll-free: 800 858 2969 Technical Support (OptiPlex™, Latitude™, and...
Page 126 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support 02 2186 27 27 City Code: 2 Customer Care...
Page 127 Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support...
Page 128 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support 06103 766-7200 City Code: 6103 Home/Small Business Customer Care...
Page 129 City Code India Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support 1850 543 543 City Code: 1 U.K. Technical Support (dial within U.K. only)
Page 130 Technical Support outside of Japan (Dimension and 81-44-520-1435 Inspiron) Technical Support (Dell Precision™, OptiPlex™, toll-free:0120-198-433 and Latitude™) Technical Support outside of Japan (Dell Precision, 81-44-556-3894 OptiPlex, and Latitude) Technical Support (Axim™) toll-free: 0120-981-690 Technical Support outside of Japan (Axim) 81-44-556-3468...
Page 131 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales toll-free: 0800 581 Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and toll-free: 1 800 88 0193 Latitude) International Access Code: 00 Technical Support (Dimension and Inspiron) toll-free: 1 800 88 1306...
Page 132 Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00...
Page 133 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business 0800 446 255 Government and Business...
Page 134 Department Name or Service Area, Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support 707200149 Customer Care 800 300 413 Sales...
Page 135 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642...
Page 136 International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: Tech_support_central_Europe@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22...
Page 137 Local Numbers, and Country Code Toll-Free Numbers City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred 0870 908 0500 Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
Page 138 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or toll-free: 1-877-DELLTTY Speech-Impaired (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela...
Page 139: A Jumpers, Switches, And Connectors
Jumpers, Switches, and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. Jumpers—A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
Page 140: System Board Jumpers
System Board Jumpers Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the jumpers settings. Figure A-2. System Board Jumpers Table A-1. System Board Jumper Settings Jumper Setting Description J55 pins 1 and 2 (default) The password feature is enabled.
Page 141: System Board Connectors
System Board Connectors See Figure A-3 and Table A-2 for the location and description of system board connectors and expansion-card slots. Figure A-3. System Board Connectors DIMM 1_B DIMM 1_A DIMM 2_B DIMM 2_A DIMM 3_B Fan2 DIMM 3_A PCI64 66MHZ SLOT1 PCI-E X4 SLOT2 PCI-E X8 SLOT3 PCI32 33MHZ SLOT4...
Page 142: Disabling A Forgotten Password
Table A-2. System Board Connectors Connector Description System battery BP 12C SCSI backplane connector CP_CONN Control panel connector DIMM n_X Memory modules (6), where n is the slot in the bank and X is the bank Fan1 Front system fan power Fan2 Back system fan power FDD_CONN...
Page 143 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 144 Jumpers, Switches, and Connectors...
Page 145: B I/O Ports And Connectors
I/O Ports and Connectors I/O Connectors I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system. If you reconfigure the hardware connected to the system, you may also need the pin number and signal information for these connectors.
Page 146: Serial Connector
Table B-1 shows the icons used to label the connectors on the system. Table B-1. I/O Connector Icons Icon Connector Serial connector Parallel connector Mouse connector Keyboard connector Video connector USB connector NIC connector Serial Connector Serial connectors support devices such as external modems, printers, and mice that require serial data transmission.
Page 147: Parallel Connector
Figure B-2. Serial Connector Pin Numbers Table B-2. Serial Connector Pin Assignments Signal Definition Data carrier detect Serial input SOUT Serial output Data terminal ready Signal ground Data set ready Request to send Clear to send Ring indicator Shell Chassis ground Parallel Connector The integrated parallel connector, intended primarily for use by printers that require data in parallel format, uses a 25-pin D-subminiature connector on the system's back panel.
Page 148: Ps/2-Compatible Keyboard And Mouse Connectors
Table B-3. Parallel Connector Pin Assignments Signal Definition STB# Strobe Printer data bit 0 Printer data bit 1 Printer data bit 2 Printer data bit 3 Printer data bit 4 Printer data bit 5 Printer data bit 6 Printer data bit 7 ACK# Acknowledge BUSY...
Page 149: Video Connector
Table B-4. Keyboard and Mouse Connector Pin Assignments Signal Definition KBDATA or Keyboard data or mouse data MFDATA No connection Signal ground FVcc Fused supply voltage KBCLK or Keyboard clock or mouse clock MFCLK No connection Shell Chassis ground Video Connector You can attach a VGA-compatible monitor to the system’s integrated video controller using a 15-pin high-density D-subminiature connector.
Page 150: Usb Connector
Table B-5. Video Connector Pin Assignments (continued) Signal Definition DDC data out O Monitor detect data HSYNC Horizontal synchronization VSYNC Vertical synchronization No connection USB Connector The system’s USB connector supports USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as diskette drives and CD drives. Figure B-6 illustrates the pin numbers for the USB connector and Table B-6 defines the pin assignments for the connector.
Page 151: Network Cable Requirements
Figure B-7. NIC Connector activity indicator link indicator Table B-7. NIC Connector Pin Assignments Signal Definition Data out (+) TD– Data out (–) Data in (+) No connection No connection RD– Data in (–) No connection No connection Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug.
Page 152 I/O Ports and Connectors...
Page 153: Index
Index Numerics SCSI drives, 93 CD drive, 15 5.25-inch drives damaged systems installing, 98 installing, 98 troubleshooting, 55 troubleshooting, 61 diagnostics checking equipment, 42 advanced testing options, 39 error messages, 40 closing running from the diskettes, 38 system, 51 alert messages, 32 running from the utility combination drive, 15 application conflicts...
Page 154 indicators, 18 front-panel drive inserts, 97 installation guidelines, 104 hard-drive guidelines, 104 expansion card installing SCSI, 113 memory, 80 troubleshooting, 67 non-hot-plug, 15 memory guidelines, 79 expansion cards removing SATA, 104 power supplies, 74 installing, 76 removing SCSI, 112 RAID controller card, 114 removing, 77 SATA, 104, 107 SCSI hard drive, 113...
Page 155 system, 20 installing, 74 SCSI hard drive system diagnostics, 32 troubleshooting, 56 troubleshooting, 63 systems management, 46 processor serial warning, 31 see microprocessor connector, 146 microprocessors serial I/O device troubleshooting, 68 troubleshooting, 44 mouse software connector, 148 RAID controller (card) application conflicts, 34 troubleshooting, 43 troubleshooting, 66...
Page 156 cooling fan, 57 damaged system, 55 warning messages, 31 diskette drive, 60 warranty, 9 expansion card, 67 external connections, 42 wet system hard drives (SATA), 64 troubleshooting, 54 keyboard, 42 memory, 58 microprocessors, 68 mouse, 43 NIC, 45 power supplies, 56 RAID controller (card), 66 SCSI hard drive, 63 serial I/O device, 44...
Page 157 Figures ..Figure 2-1. Tower and Rack-Mount Orientations Figure 2-2. Front-Panel Controls and Indicators ....Figure 2-3. System With SATA Hard Drives .
Page 158 Figure 7-4. Accessing the System Board Drive Connectors Figure 7-5. Connecting an IDE CD Drive and Optional IDE Tape Drive to the Integrated IDE Controller ..Figure 7-6. Connecting a SCSI Tape Drive to the Integrated ....SCSI Controller Figure 7-7.
Page 159 Tables Table 2-1. System Status Indicator Patterns ..Table 2-2. Front-Panel LED Indicators, Buttons, and ....Connectors Table 2-3.

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