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Epson TM-P20II User Manual

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TOC.FM (A4 size) Rev.fpi
Contents
Important Safety Information . . . . . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Caution labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Manuals for This Product . . . . . . . . . . . . . . . . . . . . . . . . 4
Product Information Page . . . . . . . . . . . . . . . . . . . . . . . 4
Body . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operation panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Placing or Hanging the Printer . . . . . . . . . . . . . . . . . . 11
Placing the Printer on a Flat Surface. . . . . . . . . . . . 15
Hanging the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How to Install the Battery. . . . . . . . . . . . . . . . . . . . . 19
How to Remove the Battery . . . . . . . . . . . . . . . . . . . 20
How to Charge the Battery. . . . . . . . . . . . . . . . . . . . 21
Charge LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Battery LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wireless Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Turning the Power On/Off . . . . . . . . . . . . . . . . . . . . . . 25
Turning the Power On . . . . . . . . . . . . . . . . . . . . . . . 25
Turning the Power Off . . . . . . . . . . . . . . . . . . . . . . . 26
Opening/Closing the Roll Paper Cover. . . . . . . . . . . . 27
How to Open the Roll Paper Cover . . . . . . . . . . . . 27
How to Close the Roll Paper Cover . . . . . . . . . . . . 29
Installing or Replacing the Roll Paper. . . . . . . . . . . . . 30
Anti-Curl Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Connecting via Wi-Fi (Wi-Fi model) . . . . . . . . . . . . . 35
Connecting with a USB Cable . . . . . . . . . . . . . . . . . . . 37
Cleaning the Printer Case . . . . . . . . . . . . . . . . . . . . . . . 38
Cleaning the Thermal Head . . . . . . . . . . . . . . . . . . . . . 39
Contents
QR Code Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Meanings of LED Indications . . . . . . . . . . . . . . . . . . . .44
Printer status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Charge LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Battery Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
When the Roll Paper Jams. . . . . . . . . . . . . . . . . . . . . . .46
Printout is Faint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Cannot Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . .51
Printing method . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Roll paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
USB charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Continuous operating time . . . . . . . . . . . . . . . . . . .52
Temperature/Humidity. . . . . . . . . . . . . . . . . . . . . . .53
Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Overall dimensions (W x D x H) . . . . . . . . . . . . . . .53
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Consumables and Options . . . . . . . . . . . . . . . . . . . . . .54
Restriction of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
CAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
MI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
MI01. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
MI02. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
MI03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
MI04. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
MI05. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
MI06. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
MI07. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
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Summary of Contents for Epson TM-P20II

  • Page 1: Table Of Contents

    xreflabel label TOC.FM (A4 size) Rev.fpi Contents Contents Before Using the Printer Cleaning the Platen Roller and Paper Detector ..41 Important Safety Information ....3 Troubleshooting Safety Precautions .
  • Page 2 xreflabel label TOC.FM (A4 size) Rev.fpi Contents MI08 ........58 MENU01 .

  • Page 3: Before Using The Printer

    TM-P20II User's Manual CHAP01.FM (A4 size) Rev.A Before Using the Printer Before Using the Printer Important Safety Information The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to you and other persons, and property damage.

  • Page 4: Manuals For This Product

    QR code attached to the product itself. <https://www.epson-biz.com/?prd=tm-p202&inf=manual-ww> https://www.epson-biz.com/?prd=tm-p802&inf=manual-ww https://www.epson-biz.com/?prd=tm-p802ac&inf=manual-ww TM-P20II Technical Reference Guide (Technical Reference Guide) TM-P80II Technical Reference Guide (Technical Reference Guide) Manuals viewed on computers TM-P80IIAC Technical Reference Guide (Technical Reference Guide)

  • Page 5: Checking Items Included With The Printer

    TM-P20II User's Manual CHAP01.FM (A4 size) Rev.A Before Using the Printer Checking Items Included with the Printer The following items are included with the printer. If any item is damaged or missing, contact qualified service personnel. O Printer * The printer is equipped with a belt clip.
  • Page 6 TM-P20II User's Manual CHAP01.FM (A4 size) Rev.A Before Using the Printer Battery (OT-BY20) Battery (OT-BY80II) Battery (OT-BY80II) O USB Type-C cable USB cable (Type-c to Type-C) O Roll paper for operation check...
  • Page 7 TM-P20II User's Manual CHAP01.FM (A4 size) Rev.A Before Using the Printer O Manuals...

  • Page 8: Part Names

    TM-P20II User's Manual CHAP02.FM (A4 size) Rev.A Part Names Part Names Body Roll paper cover Open this cover when installing or replacing the roll paper. USB-C connector Connects a USB cable. Cover open lever Operate this lever to open the roll paper cover.
  • Page 9 TM-P20II User's Manual CHAP02.FM (A4 size) Rev.A Part Names Roll paper cover Open this cover when installing or replacing the roll paper. USB-C connector Connects a USB cable. Cover open lever Operate this lever to open the roll paper cover.

  • Page 10: Operation Panel

    TM-P20II User's Manual CHAP02.FM (A4 size) Rev.A Part Names Operation panel Wi-Fi model ® Bluetooth model Power button This button turns the printer on or off. Press this button once to feed the roll paper for one line. Hold down this button to continue Feed button feeding the roll paper.

  • Page 11: Basic Operations

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Basic Operations Placing or Hanging the Printer The printer can be placed on a horizontal surface such as a desk or hung vertically from your belt using the belt clip of the printer.
  • Page 12 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations...
  • Page 13 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations O Hanging the Printer...
  • Page 14 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations...

  • Page 15: Placing The Printer On A Flat Surface

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Placing the Printer on a Flat Surface When using the printer on a flat surface, it is recommended to remove the belt clip from the printer. Remove the belt clip as shown below.

  • Page 16: Hanging The Printer

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Hanging the Printer By attaching the belt clip to your belt, you can hang the printer from your waist. Hang the printer vertically with its operation panel facing up. CAUTION: O Before use, make sure that the belt clip is securely fastened to the printer and that it is not loose. Looseness may cause the printer to drop, resulting in injury or accident.
  • Page 17 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations...

  • Page 18: Installing The Battery

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Installing the Battery The printer does not work without the battery installed. WARNING: Always use a OT-BY20 battery. Use of batteries other than OT-BY20 may result in fire, explosion, leakage, overheating, or other damage.

  • Page 19: How To Install The Battery

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations How to Install the Battery Insert the battery so that its tabs engage with the grooves on the printer, and fit it in until it clicks into place. Note: "How to Charge the Battery" on page 21...

  • Page 20: How To Remove The Battery

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations How to Remove the Battery Turn off the printer. While pushing the battery hook, raise the battery and remove it.

  • Page 21: How To Charge The Battery

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations How to Charge the Battery CAUTION: O When charging the battery, install the battery to the printer. ° ° O Charge the battery in an environment of approximately 0 to 40...
  • Page 22 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Disconnect the USB cable from the printer.

  • Page 23: Charge Led

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Charge LED The battery is charging Battery charge error Battery is fully charged or not being charged Battery LED Indicates remaining battery charge. The battery LED will not light unless you turn on the printer.

  • Page 24: Wireless Charging

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Wireless Charging The battery can be charged using a commercially available wireless charger that supports the Qi standard. Place the printer so that the symbol on the printer overlaps the position indicated in the wireless charger manual.

  • Page 25: Turning The Power On/Off

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Turning the Power On/Off Turning the Power On Hold down the power button for about one second, and then release it. The power LED lights up and the printer is turned on.

  • Page 26: Turning The Power Off

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Turning the Power Off Hold down the power button for about two seconds, and then release it. The power LED goes off and the printer is turned off.

  • Page 27: Opening/Closing The Roll Paper Cover

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Opening/Closing the Roll Paper Cover CAUTION: Be careful not to touch the manual cutter when opening or closing the roll paper cover. The manual cutter may injure your hand. CAUTION: Be careful not to touch the manual cutter when opening or closing the roll paper cover. The manual cutter may injure your hand.
  • Page 28 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations CAUTION: Be careful not to touch the protrusions on the roll paper cover. Your hands or clothes may be contaminated with oil.

  • Page 29: How To Close The Roll Paper Cover

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations How to Close the Roll Paper Cover Press both sides of the roll paper cover and close it tightly until it clicks into place.

  • Page 30: Installing Or Replacing The Roll Paper

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Installing or Replacing the Roll Paper Follow the steps below to install or replace the roll paper. CAUTION: Be careful not to touch the manual cutter when installing or removing the roll paper. The manual cutter may injure your hand.
  • Page 31 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Pull out some paper, and close the roll paper cover. "How to Close the Roll Paper Cover" on page 29 Cut out the roll paper that you pulled out. Open the roll paper cover.
  • Page 32 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations "How to Close the Roll Paper Cover" on page 29 Cut out the roll paper that you pulled out. Turn on the printer. Open the roll paper cover. "How to Open the Roll Paper Cover" on page 27 Remove the used roll paper core if any.
  • Page 33 TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations If the printer is turned on, the roll paper is automatically cut.

  • Page 34: Anti-Curl Function

    TM-P20II User's Manual CHAP03.FM (A4 size) Rev.A Basic Operations Anti-Curl Function The printer is equipped with the anti-curl function. The function reduces the curl of the roll paper after printing. Disabling the anti-curl function speeds up printing. How to Disable the Anti-Curl Function Open the roll paper cover.

  • Page 35: Setup

    TM-P20II User's Manual CHAP04.FM (A4 size) Rev.A Setup Setup This printer can be connected to a smart device via Wi-Fi or Bluetooth, or to a computer via USB cable. O Wi-Fi model: The printer can be connected via Wi-Fi or with a USB cable...

  • Page 36: Connecting Via Bluetooth (Bluetooth Model)

    TM-P20II User's Manual CHAP04.FM (A4 size) Rev.A Setup Connecting via Bluetooth (Bluetooth model) Use the Bluetooth pairing function of the device you are using to establish a connection with the printer. Please see the video for general Bluetooth connection instructions.

  • Page 37: Connecting With A Usb Cable

    TM-P20II User's Manual CHAP04.FM (A4 size) Rev.A Setup Connecting to the computer(Head A) Connecting with a USB Cable Head B Connect the printer to the computer with the included USB cable or a commercially available USB cable. Turn off the printer.

  • Page 38: Cleaning

    TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning Cleaning Cleaning the Printer Case If the exterior surface is noticeably dirty, follow the steps below to clean it. CAUTION: Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so may damage or break the parts made of plastic and rubber.

  • Page 39: Cleaning The Thermal Head

    CHAP05.FM (A4 size) Rev.A Cleaning Cleaning the Thermal Head Epson recommends cleaning the thermal head to maintain receipt print quality. We recommend cleaning periodically (about once every 3 months). CAUTION: O After printing, the thermal head and its surroundings can be very hot. Be careful not to touch it and to let it cool before you clean it.
  • Page 40 TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning When the cleaned area is completely dry, load the roll paper and close the roll paper cover.

  • Page 41: Cleaning The Platen Roller And Paper Detector

    TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning Cleaning the Platen Roller and Paper Detector Depending on the roll paper used, paper dust may stick to the platen roller and the paper may not be fed correctly. Follow the procedure below to remove the paper dust.
  • Page 42 TM-P20II User's Manual CHAP05.FM (A4 size) Rev.A Cleaning A: Platen roller B: Paper detector When the cleaned area is completely dry, load the roll paper and close the roll paper cover.

  • Page 43: Troubleshooting

    TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting Troubleshooting QR Code Label By scanning the QR code on the label attached to the inner side of the roll paper cover, you can access the user’s manual. If you encounter any problems while using the printer, you can use this QR code to quickly check for...

  • Page 44: Meanings Of Led Indications

    TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting Meanings of LED Indications The LED lights on the operation panel indicate printer status and communication status. If an error or trouble occurs, check to see which LED light stays on or off, or is flashing.

  • Page 45: Charge Led

    TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting The printer is connected via Bluetooth. The printer is waiting to be paired with another device. Charge LED The battery is charging Battery charge error Battery is fully charged or not being charged Battery Level Three LEDs indicate the battery level.

  • Page 46: When The Roll Paper Jams

    TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting When the Roll Paper Jams When a paper jam occurs, never pull out the paper with too much force. Open the roll paper cover and remove the jammed paper. Follow the procedure below to remove jammed paper.
  • Page 47 TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting...

  • Page 48: When The Roll Paper Cover Does Not Open

    TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting When the Roll Paper Cover does Not Open If the roll paper cover does not open even after pulling the cover open lever, turn the printer off and then on again.

  • Page 49: Printout Is Faint

    TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting Printout is Faint If your print out is faint or banding appears as shown below, the thermal print head may be stained badly. Clean the thermal print head and check that the problem is solved.

  • Page 50: Cannot Print

    TM-P20II User's Manual CHAP06.FM (A4 size) Rev.A Troubleshooting Cannot Print If there is no error but printing is still not possible, check the Wi-Fi LED or Bluetooth LED to make sure that the printer is properly connected to your computer, smart device, etc.

  • Page 51: Product Specifications

    TM-P20II User's Manual CHAP07.FM (A4 size) Rev.A Product Specifications Product Specifications Product Specifications Printing method Thermal line printing Roll paper Width 57.5 +/- 0.5 mm (2.26 +/- 0.02 inches) 79.5 +/- 0.5 mm (3.13 +/- 0.02 inches) 58 mm model: 57.5 +/- 0.5 mm (2.26 +/- 0.02 inches) 80 mm model: 79.5 +/- 0.5 mm (3.13 +/- 0.02 inches)

  • Page 52: Usb Charging

    TM-P20II User's Manual CHAP07.FM (A4 size) Rev.A Product Specifications USB charging Be sure to use a safety standard certified product that meets the following specifications. Rated output 5 V / 8.0 A or less Maximum Up to 40 VA output...

  • Page 53: Temperature/Humidity

    TM-P20II User's Manual CHAP07.FM (A4 size) Rev.A Product Specifications Temperature/Humidity Operating Temperature: -15 to 50˚C (5 to 122˚F) (Print quality can be guaranteed at 5 to 45 °C (41 to 113˚F)) Humidity: 10 to 90% RH, no condensation When charging Temperature: 0 to 40˚C (32 to 104˚F)

  • Page 54: Consumables And Options

    TM-P20II User's Manual CHAP07.FM (A4 size) Rev.A Product Specifications Consumables and Options Product Model Name Battery OT-BY20 OT-BY80II OT-BY80II Single battery charger OT-SB20II OT-SB80II OT-SB80II Quadruplet battery charger OT-CH20II OT-CH80II OT-CH80II Soft case OT-PC20II OT-PC80II OT-PC80IIAC Belt strap OT-BE01 Shoulder strap...

  • Page 55: Appendix

    Neither is any liability assumed for damages resulting from the use of the information contained herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to...
  • Page 56 TM-P20II User's Manual CHAP08.FM (A4 size) Rev.A Appendix Apple, Apple TV, Apple Watch, iPad, iPad Air, iPad Pro, iPhone, and Lightning are trademarks of Apple Inc., registered in the U.S. and other countries. tvOS is a trademark of Apple Inc. The trademark "iPhone" is used in Japan with a license from Aiphone K.K.

  • Page 57: Index.html

    TM-P20II User's Manual H_SUP.FM (A4 size) Rev.A INDEX.HTML INDEX.HTML MI01 MENU01 : ?Before Using the Printer? on page 3 MI02 MENU02 : ?Part Names? on page 8 MI03 MENU03 : ?Basic Operations? on page 11 MI04 MENU04 : ?Setup? on page 35...

  • Page 58: Mi05

    TM-P20II User's Manual H_SUP.FM (A4 size) Rev.A INDEX.HTML MI05 MENU03 MENU05 : ?Cleaning? on page 38 MI06 MENU06 : ?Troubleshooting? on page 43 MENU04 MI07 MENU07 : ?Product Specifications? on page 51 MENU05 MI08 MENU08 : ?Appendix? on page 55...
  • Page 59 TM-P20II User's Manual H_SUP.FM (A4 size) Rev.A INDEX.HTML MENU08...
  • Page 60 TM-P20II User's Manual H_DEF.FM (A4 size) Rev.A H_DEF.FM H_DEF.FM Conv Info. TM-P20II TM-P80II TM-P80IIAC M00148600 M00148700 M00148800...

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