Dell Inspiron 17 7000 Service Manual
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Dell Inspiron 17 7000 Service Manual

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Inspiron 17 7000
2-in-1
Service Manual
Regulatory Model: P30E
Regulatory Type: P30E001
October 2022
Rev. A02

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Summary of Contents for Dell Inspiron 17 7000

  • Page 1 Inspiron 17 7000 2-in-1 Service Manual Regulatory Model: P30E Regulatory Type: P30E001 October 2022 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................9 Before you begin .................................9 Safety instructions................................9 Recommended tools................................10 Screw list..................................... 10 Chapter 2: After working inside your computer................12 Chapter 3: Removing the base cover.................... 13 Procedure.....................................13 Chapter 4: Replacing the base cover.................... 15 Procedure....................................
  • Page 4 Procedure....................................28 Post-requisites................................... 28 Chapter 13: Removing the coin-cell battery................. 29 Prerequisites..................................29 Procedure....................................29 Chapter 14: Replacing the coin-cell battery................. 30 Procedure....................................30 Post-requisites...................................30 Chapter 15: Removing the wireless card..................31 Prerequisites..................................31 Procedure.....................................31 Chapter 16: Replacing the wireless card..................33 Procedure....................................33 Post-requisites................................... 34 Chapter 17: Removing the speakers..................... 35 Prerequisites..................................35 Procedure....................................35 Chapter 18: Replacing the speakers.....................
  • Page 5 Procedure....................................44 Post-requisites................................... 44 Chapter 25: Removing the heat sink.................... 45 Prerequisites..................................45 Procedure....................................45 Chapter 26: Replacing the heat sink.................... 46 Procedure....................................46 Post-requisites...................................46 Chapter 27: Removing the power-adapter port................47 Prerequisites..................................47 Procedure.................................... 47 Chapter 28: Replacing the power-adapter port................48 Procedure....................................48 Post-requisites................................... 48 Chapter 29: Removing the power and volume-buttons board............
  • Page 6 Procedure....................................60 Post-requisites...................................60 Chapter 37: Removing the system board..................61 Prerequisites..................................61 Procedure.................................... 61 Chapter 38: Replacing the system board..................65 Procedure....................................65 Post-requisites...................................65 Entering the Service Tag in the BIOS setup program....................66 Chapter 39: Removing the keyboard.................... 67 Prerequisites..................................67 Procedure.................................... 67 Chapter 40: Replacing the keyboard....................69 Procedure....................................69 Post-requisites...................................69...
  • Page 7 Clearing BIOS (System Setup) and System passwords..................96 Chapter 55: Troubleshooting....................... 97 Updating the BIOS in Windows............................97 Flashing BIOS (USB key)..............................97 Enabling Intel Optane memory............................97 Disabling Intel Optane memory............................98 Dell SupportAssist Pre-boot System Performance Check diagnostics..............98 Running the ePSA Diagnostics..........................98 Contents...
  • Page 8 System diagnostic lights..............................99 Flea power release................................100 WiFi power cycle................................100 Chapter 56: Getting help and contacting Dell................101 Contents...

  • Page 9: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 10: Recommended Tools

    When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and the connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. CAUTION: Exercise caution when handling Lithium-ion batteries in laptops.
  • Page 11 Table 1. Screw list (continued) Component Secured to Screw type Quantity Screw image Display assembly Palm-rest assembly M2.5x6 Big Head System board Palm-rest assembly M2x2 Big Head Keyboard assembly Palm-rest assembly M1.2x1.4 Keyboard bracket Palm-rest assembly M2x2 Big Head Sensor board Display-panel assembly M2x2 Big Head Touchpad...

  • Page 12: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 13: Chapter 3: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.
  • Page 14 Figure 2. Removing the base cover a. palm-rest assembly b. base cover Removing the base cover...

  • Page 15: Chapter 4: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.

  • Page 16: Chapter 5: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 17: Chapter 6: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 18: Chapter 7: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 19 3. Slide and remove the memory module from the memory-module slot. Figure 5. Removing the memory module a. securing clips (2) b. memory module c. memory-module slot Removing the memory modules...

  • Page 20: Chapter 8: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 21: Post-Requisites

    5. Mylar Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the memory modules...

  • Page 22: Chapter 9: Removing The Solid-State Drive/Intel Optane

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 23 b. solid-state drive c. solid-state drive slot Removing the solid-state drive/Intel Optane...

  • Page 24: Chapter 10: Replacing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 25: Post-Requisites

    5. solid-state drive slot Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the solid-state drive/Intel Optane...

  • Page 26: Chapter 11: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 27 5. pull tab 4. Disconnect the interposer from the hard-drive assembly. Figure 10. Removing the interposer a. hard-drive assembly b. interposer 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard-drive bracket off the hard drive. Figure 11.

  • Page 28: Chapter 12: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 29: Chapter 13: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 30: Chapter 14: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 31: Chapter 15: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 32 5. antenna cables (2) Removing the wireless card...

  • Page 33: Chapter 16: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 34: Post-Requisites

    Figure 14. Replacing the wireless card 1. tab 2. notch 3. wireless-card slot 4. wireless card 5. antenna cables (2) 6. wireless-card bracket 7. screw Post-requisites 1. Replace the battery. 2. Replace the base cover. Replacing the wireless card...

  • Page 35: Chapter 17: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 36: Chapter 18: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 37: Chapter 19: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 38 Figure 16. Removing the status-light board 1. latch 2. status-light board cable 3. status-light board 4. foam 5. routing guides (2) 6. speaker cable Removing the status-light board...

  • Page 39: Chapter 20: Replacing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 40: Chapter 21: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 41 6. Lift the touchpad off the palm-rest assembly. Figure 18. Removing the touchpad 1. latch 2. touch-pad cable 3. screws (4) 4. touchpad Removing the touchpad...

  • Page 42: Chapter 22: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 43: Chapter 23: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 44: Chapter 24: Replacing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 45: Chapter 25: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 46: Chapter 26: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 47: Chapter 27: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 48: Chapter 28: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 49: Chapter 29: Removing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 50 3. screw 4. power and volume-buttons board 5. palm-rest assembly 6. routing guides (2) Removing the power and volume-buttons board...

  • Page 51: Chapter 30: Replacing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 52: Chapter 31: Removing The Graphics Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 53 4. Lift the graphics daughter-board off the palm-rest assembly. Figure 24. Removing the graphics daughter-board a. graphics daughter-board b. screws (2) c. palm-rest assembly Removing the graphics daughter-board...

  • Page 54: Chapter 32: Replacing The Graphics Daughter-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 55: Chapter 33: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 56 Figure 25. Removing the I/O board 1. I/O board 2. tape 3. I/O-board cable 4. screw 5. palm-rest assembly 6. latch 7. coin-cell battery cable 8. power and volume-buttons board cable Removing the I/O board...

  • Page 57: Chapter 34: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 58: Chapter 35: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 59 7. latches (2) 5. Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 6. Place the computer face down on a flat surface. 7.

  • Page 60: Chapter 36: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 61: Chapter 37: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 62 Figure 29. Disconnecting the cables 6. Using the pull tab, disconnect the hard-drive cable from the system board. 7. Disconnect the power-adapter cable from the system board. 8. Disconnect the speaker cable from the system board. 9. Open the latch and disconnect the status-light board cable, keyboard cable, keyboard-backlight cable, and touch pad cable from the system board.
  • Page 63 Figure 30. Disconnecting the cables 1. hard-drive cable 2. power-adapter port cable 3. speaker cable 4. latches (4) 5. status-light board cable 6. keyboard cable 7. keyboard-backlight cable 8. touch pad cable 10. Remove the four screws (M2x3) that secure the graphics daughter-board brackets to the graphics daughter-board and the system board.
  • Page 64 Figure 31. Removing the brackets a. screws (6) b. graphics daughter-board brackets c. USB Type-C bracket 12. Remove the four screws (M2x2 Big Head) that secure the system board to the palm-rest assembly. 13. Lift the system board off the palm-rest assembly. Figure 32.

  • Page 65: Chapter 38: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 66: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program 1. Turn on or restart your computer. 2. Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 67: Chapter 39: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 68 Figure 33. Removing the keyboard bracket 1. keyboard bracket 2. palm-rest assembly 3. screws (17) 4. tape 4. Remove the 18 screws (M1.2x1.4) that secure the keyboard to the palm-rest assembly. 5. Lift the keyboard off the palm-rest assembly. Figure 34. Removing the keyboard a.

  • Page 69: Chapter 40: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 70: Chapter 41: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 71 Figure 35. Removing the palm rest 1. palm rest Removing the palm rest...

  • Page 72: Chapter 42: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 73: Chapter 43: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 74 3. display-panel assembly 4. display cable CAUTION: Place the display-panel assembly on a soft and clean surface to avoid scratching the display. 4. Turn the display-panel assembly over and place it on a flat surface with the display facing down. 5.

  • Page 75: Chapter 44: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 76: Chapter 45: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 77: Chapter 46: Replacing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 78: Chapter 47: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 79: Chapter 48: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 80: Chapter 49: Removing The Sensor Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 81 Figure 40. Removing the sensor-board cable 1. sensor board 2. screw 3. tape 4. sensor-board cable 5. latch Removing the sensor board...

  • Page 82: Chapter 50: Replacing The Sensor Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 83: Chapter 51: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 84 3. display cables (2) 4. tapes (2) Removing the display cable...

  • Page 85: Chapter 52: Replacing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 86: Chapter 53: Downloading Drivers

    Downloading the network driver Downloading the audio driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 87: Downloading The Wi-Fi Driver

    8. Double-click or double-tap the driver file icon and follow the instructions on screen. Downloading the Wi-Fi driver 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 88 2. Go to www.dell.com/support. 3. Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself.

  • Page 89: Chapter 54: System Setup

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 90: System Setup

    Entering BIOS setup program 1. Turn on (or restart) your computer. 2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 91 Table 3. System setup options—System information menu (continued) General-System Information Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 92 Table 4. System setup options—System Configuration menu (continued) System Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port.
  • Page 93 Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores.

  • Page 94: System And Setup Password

    SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 95: Assigning A System Setup Password

    NOTE: System and setup password feature is disabled. Assigning a system setup password You can assign a new System or Admin Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or reboot. 1.

  • Page 96: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell. System setup...

  • Page 97: Chapter 55: Troubleshooting

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 98: Disabling Intel Optane Memory

    Dell SupportAssist Pre-boot System Performance Check diagnostics SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.

  • Page 99: System Diagnostic Lights

    6. Select the device from the left pane and click Run Tests. 7. If there are any issues, error codes are displayed. Note the error code and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity.

  • Page 100: Flea Power Release

    ● Solid white — Caps Lock enabled. ● Off — Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1.

  • Page 101: Chapter 56: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 16. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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