Lenovo ThinkPad X300 6477 Supplementary Manual
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Lenovo ThinkPad X300 6477 Supplementary Manual

Lenovo ThinkPad X300 6477 Supplementary Manual

Lenovo thinkpad x300 6477: supplementary guide
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Summary of Contents for Lenovo ThinkPad X300 6477

  • Page 1: Thinkpad X300

    ® ThinkPad X300 Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad X300 Service and Troubleshooting Guide...
  • Page 4 © Copyright Lenovo 2007. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 5: Table Of Contents

    Hard disk drive (HDD) or solid state drive (SSD) problems . Optical drive problems . Fingerprint reader problems Startup problems . © Copyright Lenovo 2007 Chapter 4. Recovery options . Introducing Rescue and Recovery . Restoring the factory contents . Recovering data .
  • Page 6 EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . Japanese VCCI Class B statement . EU WEEE Statements . Notice for users in the U.S.A. . ENERGY STAR model information . ® ThinkPad X300 Service and Troubleshooting Guide Trademarks .

  • Page 7: Read This First

    Protect yourself from the heat generated by the AC adapter. Prevent your computer from getting wet. © Copyright Lenovo 2007 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
  • Page 8 Protect the cables from being damaged. Protect your computer and data when moving it. Handle your computer gently. Carry your computer carefully. ® ThinkPad X300 Service and Troubleshooting Guide Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects,...

  • Page 9: Chapter 1. Finding Information

    Click Start, move the pointer to All Programs; then to ThinkVantage. Click Access Help. Safety and Warranty Guide includes general safety instructions and complete Lenovo Limited Warranty. © Copyright Lenovo 2007 ® computer and get started. It includes a ®...

  • Page 10: Finding Information With The Thinkvantage Button

    The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the comprehensive help and information portal, called Productivity Center (or Lenovo Care illustrations and easy-to-follow instructions for getting started and staying productive.

  • Page 11: Chapter 2. Taking Care Of Your Thinkpad Computer

    – Avoid directly exposing your computer to the air from an appliance that can produce negative ions. – Keep your computer and peripherals as far as possible from such an appliance. – Wherever possible, ground your computer to facilitate safe electrostatic discharge. © Copyright Lenovo 2007...

  • Page 12: Be Gentle With Your Computer

    Register your computer v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 13: Be Sure Not To Modify Your Computer

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider will not reset it, and you might have to replace your system board, or HDD or SSD. Care for the fingerprint reader...

  • Page 14: Cleaning Your Computer Keyboard

    3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7.

  • Page 15: Chapter 3. Solving Computer Problems

    Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 32 of this Guide.

  • Page 16: Entering The Bios Setup Utility

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 47 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 49. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 17: Diagnosing Problems

    7. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor To run PC-Doctor for Windows, do as follows: 1.

  • Page 18: Diagnosing Problems Using Pc-Doctor From The Service Partition

    See the instructions in the ″Problem solving″ section in online Access Help, and run the program for a diagnostic test of the hard disk drive. v You can download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/ document.do?sitestyle=lenovo&lndocid=tpad-matrix. Diagnosing problems using PC-Doctor from the service partition Note: This function may not be available on your solid state drive (SSD) model.
  • Page 19 Message Solution 0182: Bad CRC2. Checksum of the CRC2 setting in the EEPROM is not correct. Enter BIOS Setup Press F1 to enter the BIOS Setup Utility. Press F9 and then and load Setup Enter to load the default setting. Press F10 and then Enter to defaults.
  • Page 20 Message 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or 0230: Shadow RAM error 0231: System RAM error 0232: Extended RAM error 0250: System battery error 0251: System CMOS checksum bad 0271: Date and time error ®...
  • Page 21 Message Solution 0280: Previous boot Your computer was previously unable to complete the boot incomplete process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
  • Page 22 Message The power-on password prompt The hard disk password prompt Hibernation error Operating system not found. EMM386 Not Installed - Unable to Set Page Frame Base Address. CardBus Configuration Error - Device Disabled ® ThinkPad X300 Service and Troubleshooting Guide Solution A power-on password or a supervisor password is set.
  • Page 23 Message Solution Cannot boot from Check the status of the device which you want to boot from. any device. Device not found Check the device you want to boot from. Device error Check the device you want to boot from. No valid operating system Check that the operating system has no failure and is installed correctly.

  • Page 24: Errors Without Messages

    If one of the following error code messages is displayed on the screen, have the computer serviced: 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error Errors without messages Problem: When you turn on the computer, nothing appears on the screen and the...
  • Page 25 Problem: When you turn on the computer, only a white cursor appears on a blank screen. Solution: Note: If you have modified a partition on your HDD or SSD by using a partition software, information about that partition, or the master boot record, may have been destroyed.

  • Page 26: Memory Problems

    Memory problems Problem: Your memory is not operating properly. Solution: 1. Verify that the memory is installed and seated correctly in your 2. Check for error messages during startup. 3. Verify that the latest BIOS for your computer has been installed. 4.

  • Page 27: Password Problems

    Lenovo authorized servicer or a marketing representative to have that password canceled. v If you forget your hard disk password, a Lenovo authorized servicer cannot reset your password or recover data from the HDD or SSD. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the HDD or SSD replaced.

  • Page 28: Pointing Device Problems

    Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk). Problem: All or some keys on the external keyboard or numeric keypad do not work. Solution: Make sure that the external keyboard or numeric keypad is correctly connected to the computer.
  • Page 29 Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Do either of the following: v Connect the AC adapter to the computer and plug it into an electrical outlet.
  • Page 30 Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.

  • Page 31: Computer Screen Problems

    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are installed correctly. 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.
  • Page 32 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.
  • Page 33 Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5.

  • Page 34: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see ″Problem solving″ in Access Help Problem: The computer does not operate with a fully charged battery.

  • Page 35: Hard Disk Drive (Hdd) Or Solid State Drive (Ssd) Problems

    Hard disk drive (HDD) or solid state drive (SSD) problems Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.

  • Page 36: Optical Drive Problems

    Optical drive problems Problem: The disc tray of the optical disc drive does not come out at once when you press the eject button. Solution: The empty disc tray may not come out as quickly as you expect, but the delay is normal.
  • Page 37 Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. To check whether the device is included in the ″Boot priority order″...
  • Page 38 ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 39: Copyright Lenovo 2007

    “Problem solving” in Access Help. Solid state drive (SSD) With Lenovo technologies advancing to provide you with the best engineered systems, some models are equipped with a solid state drive (SSD) for data storage. This cutting-edge technology enables notebook systems to be lighter, smaller and faster.

  • Page 40: Restoring The Factory Contents

    Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space.

  • Page 41: Recovering Data

    3. When the ThinkPad logo comes up, immediately press the ThinkVantage button. The Rescue and Recovery workspace opens. 4. Click Restore your system and follow the instructions on the screen. Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure: 1.
  • Page 42 ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 43: Chapter 5. Upgrading And Replacing Devices

    2. Close the computer display, and turn the computer over. 3. If you replace the standard battery, slide the battery lock to the unlocked position. If you replace the large battery, skip this step. Standard battery © Copyright Lenovo 2007...
  • Page 44 4. Slide and hold the battery latch 1 . Then, remove the battery 2 . 5. Install a fully charged battery by aligning the side of the battery with the side of the battery compartment 1 , then put the battery down 2 . 6.
  • Page 45 Standard battery Large battery 7. Turn the computer over again. Connect the AC adapter and the cables to the computer. Chapter 5. Upgrading and replacing devices...

  • Page 46: Upgrading The Hard Disk Drive Or Solid State Drive

    You can replace the solid state drive (SSD) or the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative. Note: v Replace the HDD or SSD only if you are upgrading it or having it repaired.
  • Page 47 5. Remove the drive by pulling out the tab (an SSD is shown in figure). 6. Insert the drive into the drive bay; then press it firmly into place. Chapter 5. Upgrading and replacing devices...

  • Page 48: Replacing Memory

    7. Insert 1 and reinstall the cover of the drive slot 2 . Then, reinstall the screw 3 . 8. Reinstall the battery. 9. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory.
  • Page 49 4. Remove the battery. 5. Loosen the screws 1 that hold the memory-slot cover in place; then remove the cover 2 . 6. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2 .
  • Page 50 7. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place Note: If you install a memory module in only one of the two memory slots, install it in the slot on which “SLOT-0”...

  • Page 51: Replacing The Second Battery

    9. Reinstall the battery. 10. Turn the computer over, and reconnect the AC adapter and the cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn on the computer. 2. When the ThinkPad logo comes up, immediately press F1 to enter the BIOS Setup Utility.
  • Page 52 2. Remove the screw that secures the second battery. 3. Pull out the second battery as shown in the drawing. 4. Insert the second battery in the slot, and then press it firmly. ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 53: Using The Travel Cover

    5. Install the screw. 6. Turn the computer over again. Connect the AC adapter and the cables to the computer. Using the travel cover Some models come with a travel cover. To use it, do as follows: 1. Turn off the computer, or enter hibernation mode. 2.
  • Page 54 4. To put the travel cover in place, insert it into the slot until you hear the click of the release button. 5. Turn the computer over. Connect the AC adapter and all cables. ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 55: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 56 Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 57: Getting Help Around The World

    Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 58 Country or Region Brazil Canada Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia ® ThinkPad X300 Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) 1-800-565-3344...
  • Page 59 Country or Region Telephone Number Finland 09-459-6960 (30 day up and running support) +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) 0238-557-450 (30 day up and running support) (French) Germany 07032-15-49201 (30 day up and running support) 01805-25-35-58 (Warranty service and support)
  • Page 60 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420 (Filipino) +48-22-878-6999 +351 21 892 7046 (Portuguese) +4-021-224-4015...
  • Page 61 Country or Region Telephone Number Switzerland 058-333-0900 (30 day up and running support) 0800-55-54-54 (Warranty service and support) (German, French, Italian) Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-299-229 (Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 01475-555-055 (30 day up and running support) 08705-500-900 (Standard warranty support) (English) United States...
  • Page 62 ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 63: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

  • Page 64: Types Of Warranty Service

    Most CRUs are easy to install whereas others may require some technical skill and tools. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You may request that a Service Provider install some CRUs under one of the other types of warranty service designated for your product.

  • Page 65: Appendix B. Customer Replaceable Units (Crus)

    However, both internal and external CRUs are safe for removal by the customer. Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Your computer contains the following types of external CRUs: v External CRUs (pluggable): These CRUs unplug from the computer.
  • Page 66 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Only use computer parts provided by Lenovo. See Chapter 3, Warranty Information in the Safety and Warranty Guide for warranty information about the CRUs for your machine type.
  • Page 67 Service and Troubleshooting Guide PCI Express Mini Card (for wireless WAN and Intel Turbo Memory) Optical drive Setup Access Online Instructions Help Hardware Maintenance Manual Appendix B. Customer Replaceable Units (CRUs) Online Video...
  • Page 68 ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 69: Appendix C. Features And Specifications

    External-monitor connector v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v RJ45 Ethernet connector Optical drive v DVD Multi-Burner drive (on some models) © Copyright Lenovo 2007 ® ® (TrackPoint and touch pad)

  • Page 70: Specifications

    Wireless features v Integrated wireless LAN v Integrated Bluetooth v Integrated wireless WAN (on some models) v Integrated wireless USB (on some models) Security features v Fingerprint reader Specifications Size v Width: 318 mm (12.5 inch) v Depth: 231 mm (9.1 inch) v Height: 18.6 to 23.4 mm (0.73 inch to 0.92 inch) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft)
  • Page 71 Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task bar. Appendix C. Features and Specifications...
  • Page 72 ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 73: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 74: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 75: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 76: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

  • Page 77: Japanese Vcci Class B Statement

    WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.

  • Page 78: Energy Star Model Information

    For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: ®...
  • Page 79 ® The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on...
  • Page 80 7. Clear the Allow this device to bring the computer out of standby check box. 8. Click OK. ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 81: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad Rescue and Recovery ThinkVantage ThinkLight TrackPoint Ultrabay UltraNav Wake on LAN The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:...
  • Page 82 ® ThinkPad X300 Service and Troubleshooting Guide...

  • Page 83: Index

    10 factory contents restoring 32 features hardware 61 features and specifications 61 finding information 1 © Copyright Lenovo 2007 fingerprint reader caring for 5 troubleshooting 28 frequently asked questions 7 hard disk drive diagnosing 9 troubleshooting 27...
  • Page 84 troubleshooting (continued) battery 26 computer screen 23 error messages 10 errors without messages 16 fingerprint reader 28 keyboard 19 memory 18 optical drive 28 password 19 pointing device 20 sleep or hibernation 20 startup problems 28 storage device 27 upgrading devices 35 warranty information 55 Web help 47 worldwide support telephone...
  • Page 86 Part Number: 42X4153 Printed in China (1P) P/N: 42X4153...

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