Dell S5000 Series Customer Service Manual

Dell S5000 Series Customer Service Manual

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Dell S5000 Series Servers for SAP HANA
Customer Service Guide
Regulatory Model: M3S2G8, M3UX16
September 2022
Rev. A01

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Table of Contents
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Summary of Contents for Dell S5000 Series

  • Page 1 Dell S5000 Series Servers for SAP HANA Customer Service Guide Regulatory Model: M3S2G8, M3UX16 September 2022 Rev. A01...
  • Page 2 Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 Intended audience This document is intended for use by administrators and operators. Related documents For the most recent product information, documentation, firmware updates, software fixes, and service offers, see the Dell Technologies Support Site.
  • Page 5: Table Of Contents

    Table of Contents Chapter 1. Servicing Compute Unit Components ....... 1.1.
  • Page 6 Chapter 5. Other Maintenance Tasks ......... . . 5.1.
  • Page 7: Servicing Compute Unit Components

    Chapter 1. Servicing Compute Unit Components 1.1. Servicing a FDB Disk Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 8: Removing A Disk

    1.1.1. Removing a Disk Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet front door 3. Remove the bezel 1. Press the latches (A) to unlock the bezel Customer Service Guide...
  • Page 9 2. Remove the bezel 4. Remove the disk from the Front Disk Blade (FDB) 1. Push the latch to the right to unlock the disk. Chapter 1. Servicing Compute Unit Components...
  • Page 10 2. Remove the disk by using its latch. Customer Service Guide...
  • Page 11: Installing A Disk

    1.1.2. Installing a Disk Required Tools None Procedure 1. Take hold of the new component 2. Install the disk Carefully push the disk into the Front Disk Blade (FDB) until it stops and the latch locks. Chapter 1. Servicing Compute Unit Components...
  • Page 12 3. Reattach the bezel 1. Put the bezel back into place. 2. Clip the latches (A) to secure the bezel. 4. Close the cabinet front door Customer Service Guide...
  • Page 13: Servicing A Front Disk Blade (Fdb)

    1.2. Servicing a Front Disk Blade (FDB) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 14: Removing A Fdb

    1.2.1. Removing a FDB W074 WARNING W074: This operation must be performed quickly. Risk of overheating. W085 WARNING W085: Disks must be removed before the front disk blades (FDB). Please comply with the procedure. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.
  • Page 15 2. Remove the bezel 4. Remove both disks For each disk, perform the following steps. 1. Push the latch to the right to unlock the disk. Chapter 1. Servicing Compute Unit Components...
  • Page 16 2. Remove the disk by using its latch. 5. Keep the disks in a safe place 6. Remove the FDB 1. Carefully turn the FDB handle outwards. 2. Pull the FDB out using the FDB handle. 1-10 Customer Service Guide...
  • Page 17: Installing A Fdb

    1.2.2. Installing a FDB W074 WARNING W074: This operation must be performed quickly. Risk of overheating. W085 WARNING W085: Disks must be removed before the front disk blades (FDB). Please comply with the procedure. Required Tools None Procedure 1. Take hold of the new component 2.
  • Page 18 2. Turn the FDB handle inwards to secure the FDB in place. 3. Install both disks Carefully push the disk into the Front Disk Blade (FDB) until it stops and the latch locks. 1-12 Customer Service Guide...
  • Page 19 4. Reattach the bezel 1. Put the bezel back into place. 2. Clip the latches (A) to secure the bezel. 5. Close the cabinet front door Chapter 1. Servicing Compute Unit Components 1-13...
  • Page 20: Servicing A Memory Module

    1.3. Servicing a Memory Module Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations. Qualified personnel only are authorized to open the cabinet doors.
  • Page 21: Removing A Memory Module

    1.3.1. Removing a Memory Module Important Before replacing a DCPMM memory module configured in Application Direct mode, back up the data present on the memory module, as you would with any other disk. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.
  • Page 22 2. Take hold of the handle and unplug the PSU. 7. Unplug all the PCIe blades For each PCIe blade, perform the following steps. 1. Unlock the latch. Rear view 1-16 Customer Service Guide...
  • Page 23 2. Take hold of the handle and unplug the PCIe blade. Rear view Chapter 1. Servicing Compute Unit Components 1-17...
  • Page 24 8. Remove the bezel 1. Press the latches (A) to unlock the bezel 2. Remove the bezel 1-18 Customer Service Guide...
  • Page 25 9. Unlock the main box 1. Loosen both captive screws. 2. Release both handles. 3. Pull the handles down at the same time to release the main box. Chapter 1. Servicing Compute Unit Components 1-19...
  • Page 26 4. Pull the main box out of the compute box by the handles. 10. Remove the main box from the compute box 11. Unlock the main box optional unit 1. Locate the gear lever mechanisms on both sides of the main box. Side view 1-20 Customer Service Guide...
  • Page 27 2. For each mechanism, pull and then turn the plunger pin to lock it in the open position. 3. Rotate both handles clockwise at the same time to eject the optional unit. Chapter 1. Servicing Compute Unit Components 1-21...
  • Page 28 12. Remove the optional unit Lift the optional unit up from the compute unit, using the finger access areas. 1-22 Customer Service Guide...
  • Page 29 13. Remove the memory module Press the retention latches down (A) to release the memory module. Important Always hold the module by the edges to avoid electrical and structural damage. Chapter 1. Servicing Compute Unit Components 1-23...
  • Page 30: Installing A Memory Module

    1.3.2. Installing a Memory Module Important Before replacing a DCPMM memory module configured in Application Direct mode, back up the data present on the memory module, as you would with any other disk. Required Tools None Procedure 1. Take hold of the new component 2.
  • Page 31 3. Install the main box optional unit 1. Check that the gear lever mechanisms are open. 2. Carefully position the optional unit into place using the finger access areas and the pins. Chapter 1. Servicing Compute Unit Components 1-25...
  • Page 32 4. Secure the optional unit into place 1. Check that both gear lever mechanisms are restored back to their original position. 2. Push both handles in. 1-26 Customer Service Guide...
  • Page 33 3. Turn and push both plungers in to secure them into place. 5. Insert the main box into the compute box 6. Secure the main box in place 1. Lift both handles. Chapter 1. Servicing Compute Unit Components 1-27...
  • Page 34 2. Tighten both captive screws. 7. Reattach the bezel 1. Put the bezel back into place. 1-28 Customer Service Guide...
  • Page 35 2. Clip the latches (A) to secure the bezel. Chapter 1. Servicing Compute Unit Components 1-29...
  • Page 36 8. Plug all the PCIe blades For each PCIe blade, perform the following steps. 1. Push the PCIe blade into the compute box using the handle. Rear view 2. Check that the latch is closed and secure the PCIe blade into place. 1-30 Customer Service Guide...
  • Page 37 9. Plug all the PSUs For each PSU, perform the following steps. 1. Push the PSU into the compute box using the handle. Rear view 2. Check that the latch is closed and secure the PSU into place. 10. Start the SHC 1.
  • Page 38 11. Include hardware components 1. From the System Control tab, click Power > Power Management to open the Power Management page. Check the power state. Check that the power state is OFF. If the power state is ON, power off the system before proceeding. 2.
  • Page 39: Servicing A Usb Raid Sd Card (Urs)

    1.4. Servicing a USB Raid SD Card (URS) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 40: Removing A Usb Raid Sd Card (Urs)

    1.4.1. Removing a USB Raid SD Card (URS) Required Tools PH1 Cross-headed screwdriver Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet front door 3. Open the cabinet rear door 4. Power off the partition 5.
  • Page 41 2. Take hold of the handle and unplug the PSU. 7. Unplug all the PCIe blades For each PCIe blade, perform the following steps. 1. Unlock the latch. Rear view Chapter 1. Servicing Compute Unit Components 1-35...
  • Page 42 2. Take hold of the handle and unplug the PCIe blade. Rear view 1-36 Customer Service Guide...
  • Page 43 8. Remove the bezel 1. Press the latches (A) to unlock the bezel 2. Remove the bezel Chapter 1. Servicing Compute Unit Components 1-37...
  • Page 44 9. Unlock the main box 1. Loosen both captive screws. 2. Release both handles. 3. Pull the handles down at the same time to release the main box. 1-38 Customer Service Guide...
  • Page 45 4. Pull the main box out of the compute box by the handles. 10. Remove the main box from the compute box 11. Unlock the main box optional unit 1. Locate the gear lever mechanisms on both sides of the main box. Side view Chapter 1.
  • Page 46 2. For each mechanism, pull and then turn the plunger pin to lock it in the open position. 3. Rotate both handles clockwise at the same time to eject the optional unit. 1-40 Customer Service Guide...
  • Page 47 12. Remove the optional unit Lift the optional unit up from the compute unit, using the finger access areas. Chapter 1. Servicing Compute Unit Components 1-41...
  • Page 48 13. Locate the URS in the compute unit 14. Remove the URS 1. Loosen the screw. 1-42 Customer Service Guide...
  • Page 49 2. Lift the URS up and out holding the card by the sides. Chapter 1. Servicing Compute Unit Components 1-43...
  • Page 50: Installing A Usb Raid Sd Card (Urs)

    1.4.2. Installing a USB Raid SD Card (URS) Required Tools PH1 Cross-headed screwdriver Procedure 1. Take hold of the new component 2. Install the URS 1. Position the URS. Carefully push down on each side of the URS until the connector sits in the slot. 1-44 Customer Service Guide...
  • Page 51 2. Tighten the screw 3. Install the main box optional unit 1. Check that the gear lever mechanisms are open. Chapter 1. Servicing Compute Unit Components 1-45...
  • Page 52 2. Carefully position the optional unit into place using the finger access areas and the pins. 4. Secure the optional unit into place 1. Check that both gear lever mechanisms are restored back to their original position. 1-46 Customer Service Guide...
  • Page 53 2. Push both handles in. 3. Turn and push both plungers in to secure them into place. 5. Insert the main box into the compute box Chapter 1. Servicing Compute Unit Components 1-47...
  • Page 54 6. Secure the main box in place 1. Lift both handles. 2. Tighten both captive screws. 7. Reattach the bezel 1. Put the bezel back into place. 1-48 Customer Service Guide...
  • Page 55 2. Clip the latches (A) to secure the bezel. Chapter 1. Servicing Compute Unit Components 1-49...
  • Page 56 8. Plug all the PCIe blades For each PCIe blade, perform the following steps. 1. Push the PCIe blade into the compute box using the handle. Rear view 2. Check that the latch is closed and secure the PCIe blade into place. 1-50 Customer Service Guide...
  • Page 57 9. Plug all the PSUs For each PSU, perform the following steps. 1. Push the PSU into the compute box using the handle. Rear view 2. Check that the latch is closed and secure the PSU into place. 10. Connect all the cables to the server modules included in the partition 1.
  • Page 59: Servicing Optional Unit Components

    Chapter 2. Servicing Optional Unit Components Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 60: Removing A Sas Fan Assembly

    2.1. Removing a SAS fan assembly Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet front door 3. Remove the bezel 1. Press the latches (A) to unlock the bezel Customer Service Guide...
  • Page 61 2. Remove the bezel 4. Remove the SAS fan assembly 1. Press the latch down. Chapter 2. Servicing Optional Unit Components...
  • Page 62 2. Pull the SAS fan assembly out of the main box using the handle. Customer Service Guide...
  • Page 63: Installing A Sas Fan Assembly

    2.2. Installing a SAS fan assembly Required Tools None Procedure 1. Take hold of the new component 2. Install the SAS fan assembly Push the SAS fan assembly into the main box using the handle. Chapter 2. Servicing Optional Unit Components...
  • Page 64 3. Reattach the bezel 1. Put the bezel back into place. 2. Clip the latches (A) to secure the bezel. 4. Close the cabinet front door Customer Service Guide...
  • Page 65: Servicing Rear Components

    Chapter 3. Servicing Rear Components 3.1. Servicing a Power Supply Unit (PSU) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 66: Removing A Psu

    3.1.1. Removing a PSU Important If redundancy rules are followed, a Power Supply Unit (PSU) is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.
  • Page 67: Installing A Psu

    3.1.2. Installing a PSU Important If redundancy rules are followed, a Power Supply Unit (PSU) is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required Tools None Procedure 1. Take hold of the new component 2.
  • Page 68 4. Carefully push the PSU in using the handle (A) 5. Release the latch to secure the PSU in place 6. Close the cabinet rear door Customer Service Guide...
  • Page 69: Servicing A Phy Ethernet Board (Peb)

    3.2. Servicing a Phy Ethernet Board (PEB) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 70 Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet rear door 3. Power off the partition 4. Disconnect all the cables from the server modules included in the partition 1. Check that all cables are correctly labelled. 2.
  • Page 71: Installing A Peb

    3.2.2. Installing a PEB Required Tools None Procedure 1. Take hold of the new component 2. Push the latch (A) to the right 3. Carefully push the PEB in using the handle (B) 4. Release the latch (A) to secure the PEB in place 5.
  • Page 72 6. Power on the partition 7. Check that all the PEB LEDs are on 1. Check that the PEB identification LED (A) is on. 2. Check the PEB Ethernet Link LEDs (B) are on when each cable is connected. Rear view 8.
  • Page 73: Servicing A Phy Ethernet Board Sfp+ (Pebs)

    3.3. Servicing a Phy Ethernet Board SFP+ (PEBS) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 74: Removing A Pebs

    3.3.1. Removing a PEBS Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet rear door 3. Power off the partition 4. Disconnect all the cables from the server modules included in the partition 1.
  • Page 75 7. Take hold of the handle and carefully remove the PEBS Chapter 3. Servicing Rear Components 3-11...
  • Page 76: Installing A Pebs

    3.3.2. Installing a PEBS Required Tools None Procedure 1. Take hold of the new component 2. Press the latch 3. Take hold of the handle and carefully push the PEBS in 4. Release the latch to secure the PEBS in place 5.
  • Page 77 6. Power on the partition 7. Check that all the PEBS LEDs are on 1. Check that the PEBS identification LED (A) is on. 2. Check the PEBS Ethernet Link LEDs (B) are on when each cable is connected. Rear view 8.
  • Page 78: Servicing A Pcie Blade

    3.4. Servicing a PCIe Blade Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations. Qualified personnel only are authorized to open the cabinet doors.
  • Page 79: Removing A Pcie Blade

    3.4.1. Removing a PCIe Blade Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet rear door 3. Check the PCIe blade status 1. Press the Attention button (C). 2. Check that the LEDs have the following states: a.
  • Page 80 4. Unlock the latch of the PCIe blade 5. Take hold of the handle and carefully remove the PCIe blade 3-16 Customer Service Guide...
  • Page 81: Installing A Pcie Blade

    3.4.2. Installing a PCIe Blade Required Tools None Procedure 1. Take hold of the new component 2. Secure the PCIe blade into place 1. Unlock the latch. 2. Insert the PCIe blade into the compute box using the handle. Chapter 3. Servicing Rear Components 3-17...
  • Page 82 3. Check that the latch is closed. 3. Check the PCIe blade status 1. Press the Attention button (C). 2. Check that the LEDs have the following states: a. Attention LED (A) blinking. b. Power LED (B) blinking. c. Power LED (B) ON. Note If the Power LED (B) is OFF and the Attention LED (A) in ON, there is a problem with the card.
  • Page 83: Servicing A Switch Ethernet One Gigabit (Weo)

    3.5. Servicing a sWitch Ethernet One Gigabit (WEO) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 84 3. Unlock the latch (A) 4. Take hold of the handle (B) and carefully remove the WEO 3-20 Customer Service Guide...
  • Page 85: Installing A Switch Ethernet One Gigabit (Weo)

    3.5.2. Installing a sWitch Ethernet One Gigabit (WEO) Required Tools None Procedure 1. Take hold of the new component 2. Push carefully the WEO using the handle (B) until the latch (A) locks 3. Close the cabinet rear door Chapter 3. Servicing Rear Components 3-21...
  • Page 87: Servicing Ubox Components

    Chapter 4. Servicing UBox Components This chapter applies only to the S5416 server. 4.1. Servicing a UBox Power Supply Unit (PSU) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009:...
  • Page 88: Removing A Ubox Psu

    4.1.1. Removing a UBox PSU Important If redundancy rules are followed, a UBox Power Supply Unit (PSU) is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.
  • Page 89: Installing A Ubox Psu

    4.1.2. Installing a UBox PSU Important If redundancy rules are followed, a UBox Power Supply Unit (PSU) is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required Tools None Procedure 1. Take hold of the new component 2.
  • Page 90 3. Press the latch of the UBox PSU up 4. Push the UBox PSU in using the handle (A) 5. Release the latch to secure the UBox PSU in place 6. Close the cabinet rear door Customer Service Guide...
  • Page 91: Servicing A Ubox Unb Fan Module

    4.2. Servicing a UBox UNB fan module Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 92: Removing A Ubox Unb Fan Module

    4.2.1. Removing a UBox UNB fan module Important Do not service more than one component at a time to ensure redundancy. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet front door 3.
  • Page 93 2. Take hold of the handle and carefully remove the UNB fan module. Chapter 4. Servicing UBox Components...
  • Page 94: Installing A Ubox Unb Fan Module

    4.2.2. Installing a UBox UNB fan module Important Do not service more than one component at a time to ensure redundancy. Required Tools None Procedure 1. Take hold of the new component 2. Install the UNB fan module Insert the UNB fan module and push it completely in using the handle. 3.
  • Page 95 Chapter 5. Other Maintenance Tasks 5.1. Resetting the Baseboard Management Controller (BMC) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
  • Page 96 5.1.1. Restarting the BMC The following procedures explain how to perform a simple reset of the BMC. The BMC stops and restarts without modifying settings or affecting OS activity. 5.1.1.1. Using the BMC Reset Button Procedure 1. Locate the BMC reset button. Front view 2.
  • Page 97 5.1.2. Resetting the BMC to Default Factory Settings The following procedure explains how to reset the BMC to its default factory settings. Important The BMC factory reset removes the partitioning and all the BMC of a partition will be reset to default factory settings. Procedure 1.
  • Page 98 5.2. Resetting the Local Management Controller (LMC) The following procedure explains how to perform a simple reset of the LMB module. C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations. Qualified personnel only are authorized to open the cabinet doors. C004 CAUTION C004:...
  • Page 99 5.2.1. Using the Reset Button Procedure 1. Locate the reset button of the LMB module. Front view 2. Push on the button. The LMB module stops and restarts. 5.2.2. Using the Server Hardware Console (SHC) SHC Reference Guide for more information. Procedure 1.
  • Page 100 5.2.3. Using the Command Line Remote Hardware Management CLI Reference Guide for more information. Use the bsmreset command to stop and restart the LMC. Example: Resetting the LMC of the UBox 0 bsmreset.sh [­h] [­q] [-h level] ­m lanplus ­H host ­u user [­p password] -a BMCreset [­o outfile] -M 16 Customer Service Guide...
  • Page 101 5.3. Recovering Firmware Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations. Qualified personnel only are authorized to open the cabinet doors. C004 CAUTION C004:...
  • Page 102 5.3.1. Recovering the BMC Firmware This sections details the operations to perform to recover the Baseboard Management Controller (BMC) main image. Prerequisites The Resource and Documentation ISO file is available. Procedure 1. Locate the Resource and Documentation ISO file directory containing the BMC main image: Resources >...
  • Page 103 5.3.2. Recovering the BIOS Firmware This sections details the operations to perform to recover the BIOS main image if the BMC can not be reached. Prerequisites The Resource and Documentation ISO file is available. Procedure 1. Locate the Resource and Documentation ISO file directory containing the BMC main image: Resources >...
  • Page 104 5.3.3. Recovering the PEB or PEBS Flash Firmware This section details the operations to perform to recover the Phy Ethernet Board (PEB) or Phy Ethernet Board SFP+ (PEBS) main image if the BMC can not be reached. Procedure 1. Push the firmware recovery button (A) on the PEB or PEBS until the firmware recovery LED (B) blinks red.
  • Page 105 5.3.4. Recovering the LMB Firmware This sections details the operations to perform to recover the Local Management Board (LMB) main image. Prerequisites The Resource and Documentation ISO file is available. Procedure 1. Locate the directory containing the LMB main image in the Resource and Documentation ISO file.

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