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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
M27f model
M31376
M27fe model
M73283
M27fw model
M31379

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Table of Contents
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Summary of Contents for HP M27fw

  • Page 1 Maintenance and Service Guide M27f model M31376 M27fe model M73283 M27fw model M31379 SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
  • Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................
  • Page 5: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
  • Page 6: Rohs (2002/95/Ec) Requirements

    Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
  • Page 7: Monitor Features

    Energy saver feature to meet requirements for reduced power consumption NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides.
  • Page 8: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. Table 2-1: Front components and their descriptions Component Function : If the OSD menu is closed, opens the OSD main menu. Menu Menu : If the OSD menu is open, selects an item in the OSD menu.
  • Page 9: Rear Components

    Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support.
  • Page 10 For worldwide models Rating label M27f M27fe M27fw Safety label...
  • Page 11: Illustrated Parts Catalog

    To identify the monitor major components, use this illustration and table. M27f/M27fe/M27fw Item Description Q’ty Encore III M27f LCM P/N(Black)/Encore III M27fw LCM P/N(White)/ Encore III M27fe LCM P/N(Black) WH A1007H00-6P-2L/A1251-H06 #28 75mm+ACETATE W/B HF WH FFC 30P(1.0mm)230mm(1FOLD+PRO)60V G/F W/CONN(A15+BC)+AL HF WH FFC 8P(0.5mm) 350mm(3FOLD)60V G/F (A8+A6)
  • Page 12: How To Order Parts

    You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
  • Page 13: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
  • Page 14 1. Lay the display on soft desk and push the button of stand to unlock the stand, then pull out the stand form the monitor head. Push up the white button 2. Twist out the screw and separate base and stand. Twist out the screw then move rear cover follow the below way...
  • Page 15 Remove the screws with Dismantle the rear cover first from Screwdriver the two marked position Remove the DECO Remove the 8pin FFC from main board then remove rear cover hinge Strip four screws from the 5. Remove the acetate tapes from the LVDS/ LED cable. 6.
  • Page 16: Connector Repair

    rear cover supporter and M/B. 7. Strip fourteen screws from the Connector repair This procedure includes HDMI and VGA connectors.
  • Page 17: Vga Connector P100

    This procedure includes VGA, HDMI connectors. The connectors are on the main board. The connectors identifiers are as follows: Connector Location P100 HDMI P200/P201 P201 P200 P100 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 9. VGA P100 Repair the VGA connector: 1) Use a hot air gun to melt the solder on the pins.
  • Page 18: Hdmi Connector P200/P201

    HDMI connector P200/P201 Repair the HDMI connector: 1) Use a soldering iron and a disordering pump to remove as much solder as possible from the pin. 2) Use a soldering iron or hot air gun to melt the solder on the pins. 3) Lift the P200/P201 connector from the PCB.
  • Page 19: Function Test

    Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays correctly Computer or DVD player on the monitor. VGA test Confirm whether image displays correctly Computer or DVD player on the monitor.
  • Page 21: Index

    Index components power light location, 4 front, 4 precautions, 1 rear, 5 preparation for disassembly, 9 connector repair, 12 REAR COVER removal, 10 VGA connector location, 13 rear components, 6 HDMI connector location, 14 removal features, 3 REAR COVER, 11 firmware updates, 3 Function test, 15 front components, 7...

This manual is also suitable for:

M27feM27fM31376M73283M31379

Table of Contents