Epson XP-4200 Series User Manual
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Epson XP-4200 Series User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Maintaining the Printer
Solving Problems
NPD6905-00 EN

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Table of Contents
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Summary of Contents for Epson XP-4200 Series

  • Page 1 User's Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6905-00 EN...

  • Page 2: Table Of Contents

    Contents Guide to This Manual Loading Paper Introduction to the Manuals....6 Paper Handling Precautions....24 Important Safety Instructions (paper manual).
  • Page 3 Expansion:......54 Checking if a genuine Epson printer driver is Clear All Settings:..... . . 55 installed - Windows.
  • Page 4 Cannot Perform Manual 2-sided Printing Contacting Epson Support....173 (Windows)......147 Before Contacting Epson.
  • Page 5 Guide to This Manual Introduction to the Manuals......... . . 6 Guide to Web Movie Manuals.

  • Page 6: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 7: Printing Only The Pages You Need

    Guide to This Manual > Printing Only the Pages You Need Searching by keyword Click Edit > Advanced Search. Enter the keyword (text) for information you want to find in the search window, and then click Search. Hits are displayed as a list. Click one of the displayed hits to jump to that page. Jumping directly from bookmarks Click a title to jump to that page.

  • Page 8: About This Manual

    Guide to This Manual > > About This Manual Operating System References About This Manual This section explains the meaning of marks and symbols, notes on descriptions, and operating system reference information used in this manual. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 9: Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 10 > Copyright Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

  • Page 11: Important Instructions

    Important Instructions Safety Instructions..........12 Printer Advisories and Warnings.

  • Page 12: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 13: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 14: Advisories And Warnings For Using The Lcd Screen

    Important Instructions > Protecting Your Personal Information ❏ Always turn the printer off using the button. Do not unplug the printer or turn off the power at the outlet until the light stops flashing. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

  • Page 15: Part Names And Functions

    Part Names and Functions Front............16 Inside.

  • Page 16: Front

    Part Names and Functions > Inside Front Rear paper feeder Loads paper. Paper support Supports loaded paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Feeder guard Prevents foreign substance from entering the printer. Usually keep this guard closed.

  • Page 17: Rear

    Part Names and Functions > Rear Scanner unit support Supports the scanner unit. Scanner unit Scans placed originals. Open when replacing ink cartridges or removing jammed paper inside the printer. When you close the scanner unit, lift it slightly so that the scanner unit support lifts out. For safety, the scanner unit is closed in two steps.

  • Page 18: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 19 Home Screen Configuration.

  • Page 19: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord after checking that the power light is off. Displays the home screen. Displays menus and messages. Use buttons on the control panel to select a menu or to make settings. Selects the number of pages to print.

  • Page 20: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration Displays the Supply Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box. You can also replace the ink cartridges or print the supply status sheet.

  • Page 21: Guide To The Network Icon

    Guide to the Control Panel > Basic Operations Guide to the Network Icon The printer is not connected to a wireless (Wi-Fi) network. The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network. The printer is connected to a wireless (Wi-Fi) network.
  • Page 22 Guide to the Control Panel > Basic Operations u d l r To enter the value, name, address, and so on, move the focus to the input field using the buttons, and then press the OK button to display the on-screen keyboard.

  • Page 23: Loading Paper

    Loading Paper Paper Handling Precautions......... . 24 Paper Size and Type Settings.

  • Page 24: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 25: List Of Paper Types

    Epson Double-Sided Matte Paper Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet Epson Photo Quality Ink Jet Epson Photo Quality Self Adhesive Sheets For smart devices, these media types can be selected when printing using Epson Smart Panel.

  • Page 26: Loading Paper

    Loading Paper > > Loading Various Paper Loading Envelopes Loading Paper You can load paper by referring to the animations displayed on the printer's LCD screen. Select , and then select How To > Load paper. Select Finish to close the animation screen. Precautions when Loading Letterhead Paper ❏...

  • Page 27: Loading Pre-Punched Paper

    Loading Paper > > Loading Various Paper Loading Long Papers “Unavailable Paper Types” on page 153 & Loading Pre-punched Paper Load paper at the center of the rear paper feeder with the printable side facing up. ❏ Load a single sheet of defined size plain paper with binding holes at the left or right. ❏...

  • Page 28: Placing Originals

    Placing Originals Placing Originals..........29...

  • Page 29: Placing Originals

    Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass. Follow the steps below to view the animations for placing originals. Select , and then select How To > Place Originals. Select Finish to close the animation screen. Using the scanner glass Caution: Be careful not to trap your fingers when closing the document cover.

  • Page 30: Printing

    Printing Printing Documents..........31 Printing on Envelopes.

  • Page 31: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 32 Printing > > Printing Documents Printing from a Computer 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7. Click OK to close the printer driver window. 8.
  • Page 33 Printing > > Printing Documents Printing from a Computer ❏ Manual 2-sided printing When the printer has finished printing the first side, flip the paper over to print on the other side. Note: This feature is not available for borderless printing. Access the printer driver, and then make the following settings.
  • Page 34 Printing > > Printing Documents Printing from a Computer Related Information “Paper for 2-Sided Printing” on page 153 & “Cannot Perform Manual 2-sided Printing (Windows)” on page 147 & Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing.
  • Page 35 Printing > > Printing Documents Printing from a Computer Access the printer driver, and then make the following settings. On the More Options tab > Output Paper, select the size of the loaded paper. Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage.
  • Page 36 Printing > > Printing Documents Printing from a Computer Main tab > Multi-Page > 2x2 Poster, etc. Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides.
  • Page 37 Printing > > Printing Documents Printing from a Computer 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
  • Page 38 Printing > > Printing Documents Printing from a Computer 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 39 Printing > > Printing Documents Printing from a Computer 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 40 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 41 Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.
  • Page 42 Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.
  • Page 43 Printing > > Printing Documents Printing from a Computer 5. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 44: Printing Documents From Smart Devices

    Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing, copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart...
  • Page 45 Install Epson Smart Panel from the following URL or QR code. https://support.epson.net/smpdl/ Start Epson Smart Panel, and then select the print menu on the home screen. Printing Documents Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software.

  • Page 46: Printing On Envelopes

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 47: Printing On Envelopes From A Computer (Mac Os)

    (CD/DVD label printing is only supported by some models.). See the application’s help for details. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Install Epson Smart Panel from the following URL or QR code.

  • Page 48: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 49: Copying

    Copying Copying Using Easy Settings......... . 50 Copying on 2-Sides.

  • Page 50: Copying Using Easy Settings

    Copying > Copying on 2-Sides Copying Using Easy Settings This section explains how to use the Copy menu on the control panel to copy originals. 1. Load paper in the printer. “Loading Paper” on page 26 2. Place the originals. “Placing Originals”...

  • Page 51: Copying By Enlarging Or Reducing

    Copying > Copying Multiple Originals onto One Sheet Copying by Enlarging or Reducing You can copy originals at a specified magnification. Copy > Advanced Settings tab > Reduce/Enlarge Related Information “Menu Options for Copying” on page 53 & Copying Multiple Originals onto One Sheet Copies two single-sided originals onto a single sheet in 2-up layout.

  • Page 52: Copying Id Card

    Copying > Copying Books Copying ID card Scans both sides of an ID card and copies onto one side of A4 size paper. Various Copies > ID Card Place the original face-down and slide it to the corner mark. Place an ID card 5 mm away from the corner mark of the scanner glass.

  • Page 53: Copying Without Margins

    Copying > Menu Options for Copying Copying Without Margins Copies without margins around the edges. The image is enlarged a little to remove margins from the edges of the paper. Various Copies > Borderless Copy Related Information “Menu Options for Copying” on page 53 &...

  • Page 54: Paper Setting

    Copying > Menu Options for Copying ❏ Actual Size Copies at 100 % magnification. ❏ A4→A5 and others Automatically enlarges or reduces the original to fit to a specific paper size. ❏ Auto Fit Page Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected.

  • Page 55: Clear All Settings

    Copying > Menu Options for Copying Clear All Settings: Resets the copy settings to their defaults.
  • Page 56 Scanning Basic Information on Scanning........57 Scanning Originals to a Computer.

  • Page 57: Basic Information On Scanning

    Scanning > > Basic Information on Scanning Available Scanning Methods Basic Information on Scanning What is a "Scan"? A "scan" is the process of converting the optical information of paper data (such as documents, magazine clippings, photos, handwritten illustrations, and so on) into digital image data. You can save scanned data as a digital image such as a JPEG or PDF.
  • Page 58 You can scan easily from the control panel. Use the scanning application Epson ScanSmart to scan from the computer. You can edit images after scanning. Sending to a Cloud Service You can send scanned images from the printer's control panel to cloud services that have been registered in advance.

  • Page 59: Recommended File Formats To Suit Your Purpose

    Recommended Resolutions to Suit Your Purpose Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. Recommended File Formats to Suit Your Purpose Generally speaking, the JPEG format is suitable for photos while the PDF format is suitable for documents.

  • Page 60: Scanning Originals To A Computer

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 11: Click the start button, and then check the All apps > Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 61: Scanning From A Computer

    ❏ Save as PDF: Saves the scanned image in PDF format. 6. Press the button. When using Windows 7 or later, or OS X El Capitan (10.11) or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: ❏...

  • Page 62: Scanning Originals To The Cloud

    Note: Click Help to view detailed operation information. Scanning Originals to the Cloud You can send scanned images to cloud services. Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu...

  • Page 63: Menu Options For Scanning

    Scanning > Menu Options for Scanning 5. Select on the top of the screen, and then select a destination. 6. Set items on Scan tab, such as the save format. “Menu Options for Scanning” on page 63 7. Select Advanced Settings tab, and then check settings, and change them if necessary. 8.

  • Page 64: Original Type

    Scanning > Scanning Originals Using WSD Original Type Select the type of your original. Scan Settings ❏ Scan Size: Select the scan size. To crop the white space around the text or image when scanning, select Auto Cropping. To scan at the maximum area of the scanner glass, select Max Area. ❏...

  • Page 65: Setting Up A Wsd Port

    Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a...

  • Page 66: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: Before scanning, install Epson Smart Panel on your smart device. 1. Place the originals. “Placing Originals” on page 29 2. Start Epson Smart Panel on your smart device.

  • Page 67: Advanced Scanning

    Scanning Multiple Photos at the Same Time Using Epson ScanSmart, you can scan multiple photos at the same time and save each image individually. 1. Place the photos on the scanner glass. Place them 4.5 mm (0.2 in.) away from the horizontal and vertical edges of the scanner glass, and place them at least 20 mm (0.8 in.) away from each other.

  • Page 68: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........69 Improving Print, Copy, and Scan Quality.

  • Page 69: Checking The Status Of Consumables

    Enable EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor ❏...
  • Page 70 Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check...

  • Page 71: Running Power Cleaning

    Maintenance tab > Print Head Cleaning > Power Cleaning ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Cleaning > Power Cleaning Related Information “Checking and Cleaning the Print Head”...

  • Page 72: Preventing Nozzle Clogging

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Paper Path for Ink Smears Preventing nozzle clogging Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered.

  • Page 73: Cleaning The Scanner Glass

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Scanner Glass 5. When the problem cannot be cleared after cleaning the paper path, the part inside the printer that is shown in the illustration is smeared. Turn off the printer, and then wipe off the ink using a cotton swab. Important: ❏...

  • Page 74: Cleaning The Translucent Film

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 75 Maintaining the Printer > > Improving Print, Copy, and Scan Quality Cleaning the Translucent Film 2. Open the scanner unit. 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step. A: Translucent film B: Rail Important:...

  • Page 76: Menu Options For Maintenance

    Maintaining the Printer > > Improving Print, Copy, and Scan Quality Menu Options for Maintenance 4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then wipe the smeared part. Be careful not to touch the ink that has adhered inside the printer.

  • Page 77: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer Print Head Alignment: Vertical Alignment: Select this feature if your printouts look blurry or text and lines are misaligned. Horizontal Alignment: Select this feature if horizontal banding appears at regular intervals in your printouts. Ink Cartridge Replacement: Use this feature to replace the ink cartridges before the ink is expended.
  • Page 78 Maintaining the Printer > Cleaning the Printer Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 79: In These Situations

    In These Situations When Replacing a Computer......... . 80 Saving Power.

  • Page 80: When Replacing A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 81: Installing The Applications Separately

    In These Situations > Installing the Applications Separately 1. Select on the printer's home screen. u d l r To select an item, use the buttons, and then press the OK button. 2. Select Wi-Fi (Recommended). 3. Select Change Settings. 4.

  • Page 82: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
  • Page 83 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP From the File menu, select Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 84: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    Making Settings for Connecting to the Computer Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods.

  • Page 85: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 86 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel 1. Select on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 2. Select Wi-Fi (Recommended). 3.
  • Page 87 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel Note: If you cannot find the button or you are setting up using the software, see the documentation provided with the wireless router. 1. Select on the home screen.

  • Page 88: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Checking the Printer's Network Connection Status ( 1. Select on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 2.

  • Page 89: Messages And Solutions On The Network Connection Report

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection 4. Follow the instructions on the printer's screen to print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions. Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions.
  • Page 90 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 91 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection “Making Wi-Fi Settings from the Control Panel” on page 85 & Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 92 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 93 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 94: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    In These Situations > > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) About Wi-Fi Direct Related Information “Setting a Static IP Address for the Printer” on page 100 & “Making Settings for Connecting to the Computer” on page 84 &...

  • Page 95: Connecting To Devices Using Wi-Fi Direct

    Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the device that you want to connect to once. Unless you disable Wi- Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 96 For devices that have been connected to the printer before, select the network name (SSID) on the device's Wi-Fi screen to connect them again. Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn.

  • Page 97: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct ( Disconnecting Wi-Fi Direct (Simple AP) Connection Note: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected.

  • Page 98: Adding Or Changing The Printer's Connection

    In These Situations > > Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name.

  • Page 99: Changing The Connection From Wi-Fi To Usb

    In These Situations > > Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to USB Furthermore, if you start setting up the printer from computer B in the configuration shown above, the printer is set up on computer B's network allowing computer B to print but not computer A. To prevent this from happening, when you want to set up a networked printer from a second computer, start the installer on the computer connected to the same network as the printer.

  • Page 100: Setting A Static Ip Address For The Printer

    In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Example of Windows 10 Setting a Static IP Address for the Printer This section describes how to make settings from the printer's control panel. 1.

  • Page 101: Transporting And Storing The Printer

    In These Situations > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
  • Page 102 In These Situations > Transporting and Storing the Printer 7. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit cannot be opened from the position shown below. Close it completely before opening it. 8.
  • Page 103 In These Situations > Transporting and Storing the Printer 9. Pack the printer in its box, using the protective materials. Important: ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...

  • Page 104: Solving Problems

    Solving Problems Cannot Print or Scan..........105 Printing, Copying, and Scanning Quality is Poor.

  • Page 105: Cannot Print Or Scan

    Solving Problems > Cannot Print or Scan Cannot Print or Scan Problem Solving Read this section if you cannot print or scan as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? Solutions ❏...

  • Page 106: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 107 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 108 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 109 Solving Problems > > Cannot Print or Scan The Application or Printer Driver do not Work Properly There is a problem with the status of the printer. Solutions Make sure the printer status is not Pause. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer.

  • Page 110: The Printer Cannot Connect To The Network

    You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps >...
  • Page 111 Solving Problems > > Cannot Print or Scan The Printer Cannot Connect to the Network ❏ The printer is not recognized over a network connection “Checking the Printer's Network Connection Status (Network Connection Report)” on page 88 ❏ The printer is not recognized using a USB connection “The Printer Cannot Connect by USB”...
  • Page 112 Solving Problems > > Cannot Print or Scan The Printer Cannot Connect to the Network ❏ Example of connecting to different SSIDs ❏ Example of connecting to SSIDs with a different frequency range Connect the computer or smart device to the same SSID as the printer. ❏...

  • Page 113: Paper Does Not Feed Properly

    Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly Restart the wireless router or reset the network settings for the printer. “Setting a Static IP Address for the Printer” on page 100 & The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur.
  • Page 114 Solving Problems > > Cannot Print or Scan Paper Does Not Feed Properly Too many sheets are loaded in the printer. Solutions Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.

  • Page 115: Printing, Copying, And Scanning Quality Is Poor

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Paper Out Error Occurs Paper is not loaded in the center of the rear paper feeder. Solutions When a paper out error occurs although paper is loaded in the rear paper feeder, reload paper in the center of the rear paper feeder.
  • Page 116 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The following causes can be considered. The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Types”...
  • Page 117 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor ❏ Windows Clear Bidirectional Printing on the printer driver’s More Options tab. ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 118 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper”...
  • Page 119 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
  • Page 120 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor The display device is reflecting external light. Solutions Avoid direct sunlight and confirm the image where an appropriate illuminance is assured. The display device has a high resolution. Solutions Colors may differ from what you see on smart devices such as smart phones or tablets with high- resolution displays.
  • Page 121 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Because the image is slightly enlarged, the protruding area is cropped. Solutions Select a smaller enlargement setting. ❏ Windows Click Settings next to the Borderless checkbox on the printer driver's Main tab, and then change the settings.
  • Page 122 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Print Quality is Poor Printed Characters Are Incorrect or Garbled The following causes can be considered. The USB cable is not connected correctly. Solutions Connect the USB cable securely to the printer and the computer. There is a job waiting to be printed.

  • Page 123: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor ❏ Mac OS Clear Mirror Image from the print dialog's Print Settings menu. Mosaic-Like Patterns in the Prints Images or photos with a low resolution were printed. Solutions When printing images or photos, print using high-resolution data.
  • Page 124 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The paper type setting does not match the paper loaded. Solutions Select the appropriate paper type setting for the type of paper loaded in the printer. “List of Paper Types”...
  • Page 125 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Perform the nozzle check, and then try Power Cleaning if the print head nozzles are clogged. “Checking and Cleaning the Print Head” on page 69 &...
  • Page 126 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor Copied Photos are Sticky The copy was made on the wrong side of the photo paper. Solutions Make sure you are copying on the printable side. If you have accidentally copied on the wrong side of the photo paper, you need to clean the paper path.
  • Page 127 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
  • Page 128 Solving Problems > > Printing, Copying, and Scanning Quality is Poor Copy Quality is Poor The paper path is dirty. Solutions Load and eject paper without printing to clean the paper path. “Cleaning the Paper Path for Ink Smears” on page 72 &...

  • Page 129: Scanned Image Problems

    Solving Problems > > Printing, Copying, and Scanning Quality is Poor Scanned Image Problems An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.
  • Page 130 “Cleaning the Scanner Glass” on page 73 & When scanning multiple originals using Epson ScanSmart, there is not enough of a gap between the originals. Solutions When placing multiple originals on the scanner glass, make sure there is a gap of at least 20 mm (0.8 in.) between the originals.

  • Page 131: Cannot Select Paper Type Or Paper Source In Printer Driver

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
  • Page 132 The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 133: Paper Gets Jammed

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces. Next, clear the error. The LCD screen displays an animation that shows you how to remove jammed paper. Caution: Never touch the buttons on the control panel while your hand is inside the printer.
  • Page 134 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 2. Remove the rear cover. 3. Remove jammed paper from the rear cover. 4. Remove the jammed paper. 5. Insert the rear cover in the printer.
  • Page 135 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 6. Open the scanner unit with the document cover closed. 7. Remove the jammed paper. Important: Do not touch the white flat cable or translucent film inside the printer. Doing so may cause a malfunction.

  • Page 136: Preventing Paper Jams

    Solving Problems > > Paper Gets Jammed Preventing Paper Jams 8. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit cannot be opened from the position shown below. Close it completely before opening it. Preventing Paper Jams Check the following if paper jams occur frequently.

  • Page 137: It Is Time To Replace The Ink Cartridges

    ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 138 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become unusable. ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏...

  • Page 139: Replacing Ink Cartridges

    ❏ Color: Grayscale ❏ Borderless: Not selected ❏ EPSON Status Monitor 3: Enabled (When printing from the printer driver on Windows.) Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible.
  • Page 140 Continue Printing Temporarily without Replacing In Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 141 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In 2. Clear Borderless on the Main tab. 3. Select a Paper Type that supports Print in Black. 4. Select Grayscale. 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6.

  • Page 142: It Is Time To Replace The Maintenance Box

    ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 143: Replacing A Maintenance Box

    Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get smeared with ink. ❏ Do not drop the maintenance box or subject it to strong shocks. ❏...

  • Page 144: Cannot Operate The Printer As Expected

    > Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part. Note: ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage.

  • Page 145: Operations Are Slow

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow The power cord is not plugged in properly to the electrical outlet. Solutions Make sure the power cord is securely plugged in. button was not pressed for long enough. Solutions Hold down the button for a little longer.
  • Page 146 Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Bidirectional printing is disabled. Solutions Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases. ❏...

  • Page 147: Lcd Screen Gets Dark

    “Application for Configuring Printer Operations (Web Config)” on page 157 & Cannot Perform Manual 2-sided Printing (Windows) EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3.

  • Page 148: The Print Settings Menu Is Not Displayed (Mac Os)

    (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 149 ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 150: Product Information

    Product Information Paper Information..........151 Consumable Products Information.

  • Page 151: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 152 Envelope Envelope #10, Envelope DL, Envelope C6 Paper for Borderless Printing Genuine Epson Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Business Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Double-Sided Matte Paper...

  • Page 153: Unavailable Paper Types

    Unavailable Paper Types ❏ Epson Premium Glossy Photo Paper ❏ Epson Premium Semigloss Photo Paper ❏ Epson Photo Paper Glossy ❏ Epson Photo Quality Self Adhesive Sheets Related Information “Available Paper and Capacities” on page 151 & Commercially Available Paper Plain paper, Copy paper (A4, Letter, User Defined For borderless printing, 89×86 to 215.9×1200 mm size paper is available.

  • Page 154: Consumable Products Information

    The following are the codes for genuine Epson ink cartridges. Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support. ❏ Not all cartridges are available in all regions. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.

  • Page 155: Maintenance Box Code

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.

  • Page 156: Application For Printing From A Computer (Mac Os Printer Driver)

    Product Information > > Software Information Application for Printing from a Computer (Mac OS Printer Driver) Accessing the printer driver from applications To make settings that apply only to the application you are using, access from that application. Select Print or Print Setup from the File menu. Select your printer, and then click Preferences or Properties. Note: Operations differ depending on the application.

  • Page 157: Application For Configuring Printer Operations (Web Config)

    2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address. Format: IPv4: http://the printer's IP address/ IPv6: http://[the printer's IP address]/ Examples: IPv4: http://192.168.100.201/ IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel.

  • Page 158: Application For Updating Software And Firmware (Epson Software Updater)

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 159: Basic Settings

    Product Information > > Settings Menu List Basic Settings When is displayed, the ink is running low or the maintenance box is nearly full. When is displayed, you need to replace the item as ink is expended or the maintenance box is full. Related Information “Replacing Ink Cartridges”...

  • Page 160: Printer Settings

    Product Information > > Settings Menu List Network Settings Printer Settings Select the menus on the control panel as described below. Settings > Printer Settings Paper Source Setting: Paper Setup: Select the paper size and paper type you loaded in the paper source. You can make Favorite Paper Settings in paper size and paper type.
  • Page 161 Product Information > > Settings Menu List Network Settings Others: PIN Code Setup (WPS): Makes Wi-Fi settings by PIN Code Setup (WPS). Wi-Fi Auto Connect: Makes Wi-Fi settings by using the Wi-Fi information on the computer or smart device. Disable Wi-Fi: Disables Wi-Fi.

  • Page 162: Web Service Settings

    Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. For usage guides, see the following portal website.

  • Page 163: Customer Research

    Select the menus on the control panel as described below. Settings > Customer Research Provides product usage information, such as the number of prints, to Seiko Epson Corporation. Select Settings - Approve, and then follow the on-screen instructions. Firmware Update Select the menus on the control panel as described below.

  • Page 164: Product Specifications

    Product Information > > Product Specifications Printer Specifications Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 180 Color ink nozzles: 59 for each color Plain Paper 64 to 90 g/m2 Weight of Paper Envelopes 75 to 100 g/m2 Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.

  • Page 165: Scanner Specifications

    Product Information > > Product Specifications Network Specifications 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 18.0 mm (0.71 in.) 41.0 mm (1.61 in.) Scanner Specifications Scanner Type Flatbed Photoelectric Device Maximum Document Size 216×297 mm (8.5×11.7 in.) A4, Letter Resolution 1200 dpi (main scan) 2400 dpi (sub scan)
  • Page 166 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, OS X Mavericks (10.9.5) or later ✓...

  • Page 167: Supported Third Party Services

    Product Information > > Product Specifications Dimensions Functions Supported Remarks Send a fax IPv4 Receive a fax IPv4 AirPrint (Faxout) IPv4, IPv6 We recommend using the latest version of iOS or Mac OS. Security Protocol SSL/TLS HTTPS Server/Client, IPPS SNMPv3 Supported Third Party Services Services Supported...

  • Page 168: Electrical Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 169: System Requirements

    Manufacturer: Seiko Epson Corporation Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 170: Restrictions On Copying

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 171 Product Information > > Regulatory Information Restrictions on Copying Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

  • Page 172: Where To Get Help

    Contacting Epson Support........

  • Page 173: Technical Support Web Site

    Depending on the product, network settings may be stored in the product's memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings even during a warranty period.

  • Page 174: Help For Users In Australia

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 175: Help For Users In Singapore

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 176: Help For Users In Vietnam

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Call Centre Phone: 66-2460-9699 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
  • Page 177 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt. 1 Jl. Jenderal 021-5724335 Service Jakarta Sudirman Kav. 3 Jakarta Pusat - DKI ess@epson-indonesia.co.id...
  • Page 178 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SURABAYA Epson Sales & Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Service Surabaya Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indonesia.co.id...

  • Page 179: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 180: Help For Users In Malaysia

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below:...
  • Page 181 Help for Users in the Philippines World Wide Web http://www.epson.com.ph Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (632) 8441 9030 Web Site: https://www.epson.com.ph/contact...

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