Troubleshooting - Motorola HMDS1040 Quick Start Manual

Door/window sensor
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Door/Window Sensor
Warning, when mounting near a window, drilling too close to the glass could break the glass and possibly cause
it to shatter. The window extends deeper into the frame than can be seen; therefore, ensure your screw is
beyond the glass before drilling.
3
The magnetic contact should now be placed on the other side of the object (typically the contact
is installed on the side that moves). Open and close the door or window to check that the space
between the contact and sensor is correct.
Installing the Magnetic Contact
1
Either peel the paper strip from the double-sided tape located on the back of the contact or you
can more securely attach it using screws in the hardware kit. Remove the cover from the contact
and insert the screws through the holes on the top and bottom of the contact. Use the Wall
Mounting Drilling template at the end of this guide to assist you.
2
Make sure the magnetic contact aligns with the top of the sensor on either the left or right side.
Your Motorola Door/Window Sensor is now ready to be used.

Troubleshooting

Problem
LED does not light up
Gateway does not
recognize the sensor
during discovery
Ensure the batteries are properly inserted with the correct polarity.
Ensure you are using fully charged AAA batteries.
Ensure sensor is powered.
Position the sensor in closer proximity to your Gateway and try again.
Ensure there are no other wireless devices interfering with the sensor.
The sensor transmits on the 418 MHz frequency.
Mounting Hole
Mounting Hole
Solution
User Guide
Page 3

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