Operational Issues And Solutions - Motorola HMUG1080 User Manual

Issues and Solutions

Operational Issues and Solutions

The MHM program freezes on the splash screen during restart, or
The banner Closing Motorola Home Monitor, please wait ... remains after MHM
program shut down, or
The MHM program freezes while running.
1 Wait at least two minutes. A fully loaded system can take up to two minutes to restart.
2 Try to shut down the MHM program normally. If this doesn't work, go to the next step.
3 Open the Windows Task Manager.
4 Select the Processes tab.
5 Select javaw.exe and click End Process.
6 Restart your computer.
The USB Connector was moved to a different USB port on the PC and the MHM
program stops working.
If you want to use the USB Gateway on a different USB port, then you have to uninstall the
MHM program and reinstall using the new USB port when instructed to connect the USB
Gateway.
Video resolution error message seen when restarting the MHM program.
While restarting the MHM program a panel titled Video Resolution Error is displayed. The
text reads: Your display must be set to more than 256 colors in order for Motorola Home
Monitor to run! Click OK to close this panel. This happens if the display resolution has been
changed to 256 colors after the MHM program has been installed. Click OK to close this
panel and take the following steps to correct this condition.
1 In Windows, select Start > Settings > Control Panel > Display.
2 Click the Settings tab.
3 Change the color quality setting from 256 colors to 16 bit, 24 bit, or 32 bit.
4 Click OK to apply your changes.
5 Double click on the Motorola Home Monitor desktop icon to restart the MHM program.
Home Monitoring & Control System
63 MHM User Guide