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A call-out charge will be made where:
●
The appliance has been installed for over 24 months
●
The appliance has been installed for more than 1 year but less
than 2 years and has not had a first annual service by an
approved company.
●
Our Field Service Engineer finds no fault with the appliance
(see note).
●
The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE: Invoices for attendance and/or repair work carried out
on your Worcester Heatslave boiler by any third party will not be
accepted.
FAULT FINDER
If your boiler is not operating, it is suggested that you go through
the following simple checks before either calling your installer or
Worcester Heat Systems.
SYMPTOM
POSSIBLE CAUSE
Red 'Power On'
There is no electricity supply
Indicator is not
to the boiler.
illuminated.
Boiler internal fuse has blown.
'Power On' Indicator
There is no demand
illuminated only.
requiring the boiler to operate.
Boiler overheat thermostat
has operated.
'Power On' & 'Lockout' The boiler has attempted
indicators both
to ignite, but has gone to
illuminated.
lockout.
OR
OR
CHECK/REMEDY
• Power supply is switched on.
• Check the fuse has not blown.
• Check Fuse F1 on boiler PCB Board.
• Check boiler thermostat is set on
medium to high.
• Check operating switch (or programmer)
is set for hot water and/or central heating
and re-set if necessary. (If programmer is
fitted see operating instructions).
• If the boiler is programmed for
central heating, check the room
thermostat is turned on.
• Check the pressure gauge indicator
needle and re-pressurise if necessary.
(See section "Sealed System Operation".)
• Press overheat thermostat reset button.
(See section "Overheat Thermostat".)
• Check the level in your oil tank &
replenish if necessary.
Remove the appliance front cover and
depress the lockout reset button on the
burner. (See section "Indication Lights".)
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