Dell G16 7630 Owner's Manual
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Dell G16 7630 Owner's Manual

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Dell G16 7630
Owner's Manual
Regulatory Model: P122F
Regulatory Type: P122F001/P122F002
February 2023
Rev. A00

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Summary of Contents for Dell G16 7630

  • Page 1 Dell G16 7630 Owner's Manual Regulatory Model: P122F Regulatory Type: P122F001/P122F002 February 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Right....................................... 6 Left......................................6 Top......................................7 Front....................................... 8 Bottom....................................9 Back......................................9 Service Tag..................................10 Chapter 2: Set up your Dell G16 7630................... 11 Chapter 3: Specifications of Dell G16 7630...................13 Dimensions and weight..............................13 Processor..................................... 13 Chipset....................................14 Operating system................................15 Memory....................................15 External ports..................................
  • Page 4 Recommended tools................................. 28 Screw list.....................................28 Major components of Dell G16 7630..........................30 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........33 Base cover..................................33 Removing the base cover............................33 Installing the base cover............................36 Solid-state drive................................38 Removing the solid-state drive..........................38 Installing the solid-state drive..........................
  • Page 5 Clearing BIOS (System Setup) and System passwords..................95 Chapter 9: Troubleshooting......................96 Handling swollen Lithium-ion batteries........................96 Locate the Service Tag or Express Service Code of your Dell computer ..........96 Dell SupportAssist Pre-boot System Performance Check diagnostics..............97 Running the SupportAssist Pre-Boot System Performance Check..............97 Built-in self-test (BIST)..............................

  • Page 6: Chapter 1: Views Of Dell G16 7630

    Views of Dell G16 7630 Right 1. USB 3.2 Gen 1 ports (2) Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. Left 1. Network port Connect an Ethernet (RJ-45) cable from a router or a broadband modem for network or Internet access.

  • Page 7: Top

    When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for 10 seconds to force shut-down the computer. NOTE: You can customize the power-button behavior in Windows. For more information, see Me and My Dell at www.dell.com/support/manuals. Views of Dell G16 7630...

  • Page 8: Front

    2. Camera Enables you to video chat, capture photos, and record videos. 3. Camera-status light Turns on when the camera is in use. 4. Right microphone Provides digital sound input for audio recording and voice calls. Views of Dell G16 7630...

  • Page 9: Bottom

    1. Left speaker Provides audio output. 2. Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. 3. Right speaker Provides audio output.

  • Page 10: Service Tag

    Connect a power adapter to provide power to your computer and charge the battery. Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information.

  • Page 11: Chapter 2: Set Up Your Dell G16 7630

    2. Finish Windows setup. Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates.
  • Page 12 Dell Update, search in the Knowledge Base Resource at www.dell.com/ support. Dell Digital Delivery Download software applications, which are purchased but not preinstalled on your computer. For more information on using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support. Set up your Dell G16 7630...

  • Page 13: Chapter 3: Specifications Of Dell G16 7630

    Specifications of Dell G16 7630 Dimensions and weight The following table lists the height, width, depth, and weight of your Dell G16 7630. Table 2. Dimensions and weight Description Values Height: Front height 20.20 mm (0.79 in.) Rear height 24.90 mm (0.98 in.) Width 356.98 mm (14.05 in.)

  • Page 14: Chipset

    36 MB Integrated graphics Intel UHD Graphics Intel UHD Graphics Intel UHD Graphics Intel UHD Graphics Chipset The following table lists the details of the chipset supported by your Dell G16 7630. Table 4. Chipset Description Values Chipset HM770 Processor...

  • Page 15: Operating System

    Your Dell G16 7630 supports the following operating systems: ● Windows 11 Professional, 64-bit ● Windows 11 Home, 64-bit ● Ubuntu 20.04 LTS, 64-bit Memory The following table lists the memory specifications of your Dell G16 7630. Table 5. Memory specifications Description Values Memory slots...

  • Page 16: Internal Slots

    To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your Dell G16 7630. Table 8. Ethernet specifications Description Values Model number ●...

  • Page 17: Audio

    ● TKIP ● TKIP ● TKIP Bluetooth Bluetooth 5.2 Bluetooth 5.2 Bluetooth 5.3 Audio The following table lists the audio specifications of your Dell G16 7630. Table 10. Audio specifications Description Values Audio controller Realtek ALC3204 Stereo conversion Supported Internal audio interface...

  • Page 18: Keyboard

    Keyboard The following table lists the keyboard specifications of your Dell G16 7630. Table 12. Keyboard specifications Description Values Keyboard type ● One-zone RGB backlit keyboard ● Cherry RGB per key mechanical keyboard Keyboard layout QWERTY Number of keys ● United States and Canada: 85keys ●...

  • Page 19: Camera

    Table 15. List of keys to control audio features Keys Description Mute microphone Mute speakers Increase volume Decrease volume Camera The following table lists the camera specifications of your Dell G16 7630. Table 16. Camera specifications Description Values Number of cameras Camera type HD RGB camera Camera location...

  • Page 20: Touchpad

    ● Windows, see the Microsoft knowledge base article at support.microsoft.com ● Ubuntu, see ubuntu.com/support Power adapter The following table lists the power adapter specifications of your Dell G16 7630. Table 18. Power adapter specifications Description Option one Option two Type...

  • Page 21: Battery

    Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. Battery The following table lists the battery specifications of your Dell G16 7630. Table 19. Battery specifications Description...

  • Page 22: Display

    CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption.

  • Page 23: Gpu-Integrated

    Power consumption (maximum) 7.2 W Anti-glare vs glossy finish Anti-glare Anti-glare GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Dell G16 7630. Table 21. GPU—Integrated Controller Memory size Processor Intel UHD Graphics...

  • Page 24: Comfortview Plus

    ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. ● Take an extended break for 20 minutes every two hours. Specifications of Dell G16 7630...

  • Page 25: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 26: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 27: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 28: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
  • Page 29 NOTE: Screw color may vary with the configuration ordered. Table 24. Screw list Component Screw type Quantity Screw image Base cover M2x5 Battery M2x4 Battery M2x3 Solid-state drive M2x4 Wireless card M2x4 Touchpad bracket M2x2 Touchpad M2x2 Rear cover M2x4 Rear cover M2x5 Display hinges...

  • Page 30: Major Components Of Dell G16 7630

    Table 24. Screw list (continued) Component Screw type Quantity Screw image Power button M2x2 Major components of Dell G16 7630 The following image shows the major components of Dell G16 7630. Working inside your computer...
  • Page 31 1. Base cover 2. M.2 2280 solid-state drive thermal shield 3. M.2 2280 solid-state drive 4. Memory module 5. Fan and heat-sink assembly 6. Ethernet and audio board 7. Wireless-card bracket 8. Wireless card 9. Battery 10. Speakers 11. Display hinges 12.
  • Page 32 24. Type-C bracket NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 33: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 34 Removing and installing Customer Replaceable Units (CRUs)
  • Page 35 Steps 1. Loosen the four captive screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing Customer Replaceable Units (CRUs)

  • Page 36: Installing The Base Cover

    NOTE: Loosening the two captive screws located in the front of the computer creates a gap which can be used to pry and lift the base cover off the palm-rest and keyboard assembly. 3. Starting from the gap created at the left-bottom corner, pry open the base cover. Work your way around the bottom edge and bottom-right corner of the base cover.
  • Page 37 Removing and installing Customer Replaceable Units (CRUs)

  • Page 38: Solid-State Drive

    Steps 1. Connect the battery cable to the system board, if the battery cable had been previously disconnected. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.
  • Page 39 About this task NOTE: Your computer has two M.2 solid-state drive slots, both located on the system board adjacent to the left fan. The procedure to remove a solid-state drive from slot 1 and slot 2 are exactly the same. NOTE: Depending on the configuration ordered, a 2230 or 2280 solid-state drive may be installed in your computer.

  • Page 40: Installing The Solid-State Drive

    Steps 1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board. 2. Lift the thermal shield off the palm-rest and keyboard assembly. 3. Slide and lift the solid-state drive off the M.2 slot on the system board. Installing the solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 41: Procedure To Move The M.2 Solid-State Drive Mounting Bracket

    Steps 1. Align the notch on the solid-state drive with the tab on the M.2 card slot. 2. Slide the solid-state drive into the M.2 card slot. 3. Place the thermal shield on the solid-state drive. 4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board. 5.

  • Page 42: Wireless Card

    3. To install the solid-state drive, see installing solid-state drive. Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure. Removing and installing Customer Replaceable Units (CRUs)

  • Page 43: Installing The Wireless Card

    Steps 1. Remove the screw (M2x4) that secures the wireless card to the system board. 2. Lift the bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the M.2 wireless card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 44 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 25. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 45: Memory

    Memory Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure.

  • Page 46: Speakers

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module into the memory-module slot. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 to step 3 to install a second memory module into your computer, if applicable.

  • Page 47: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the ethernet and audio board. 2. Remove the speaker cable from the routing guides along the bottom edge of the palm-rest and keyboard assembly. 3. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 48: Rear Cover

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 49: Installing The Rear Cover

    Steps 1. Remove the four screws (M2x5) that secure the rear cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M2x4) that secure the rear cover to the system board. 3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly. Installing the rear cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 50 Steps 1. Slide the rear cover towards the system board till it snaps into place. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x5) that secure the rear cover to the palm-rest and keyboard assembly. 4.

  • Page 51: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 52: Installing The Battery

    About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure. Steps 1. Using the pull tab, disconnect the battery cable from the system board, if it is not previously disconnected. 2.

  • Page 53: Touchpad

    Steps 1. Slide the battery into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 54: Installing The Touchpad

    Steps 1. Remove the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Lift the touchpad bracket off the palm-rest and keyboard assembly. 3. Remove the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 4.

  • Page 55: Display Assembly

    Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Connect the touchpad cable to the system board and close the latch. 4.
  • Page 56 Steps 1. Peel that tape that secures the display-cable latch to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Disconnect the Dynamic Display Switch (DDS) cable from the system board. Removing and installing Field Replaceable Units (FRUs)

  • Page 57: Installing The Display Assembly

    4. Turn the computer over and place the computer on a clean and flat surface. 5. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 6. Remove the eight screws (M2.5x4.5) that secure the display-assembly hinges to the palm-rest and keyboard assembly. 7.
  • Page 58 Steps 1. Align the screw holes on the display hinges with screw holes on the palm-rest and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Replace eight screws (M2.5x4.5) that secure the display-assembly hinges to the palm-rest and keyboard assembly. 3.

  • Page 59: Keyboard-Controller Board

    4. Turn the computer over. 5. Connect the display cable to the connector on the system board and close the latch. 6. Adhere the tape that secures the display-cable connector latch to the system board. 7. Connect the Dynamic Display Switch (DDS) to the system board. Next steps 1.

  • Page 60: Installing The Keyboard-Controller Board

    Steps 1. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board. 2. Open the latch and disconnect the keyboard cable from the keyboard-controller board. 3. Open the latch and disconnect the keyboard-controller board cable from the system board. 4.

  • Page 61: Power-Adapter Port

    Steps 1. Using the alignment posts, place the keyboard-controller board into the slot on the palm-rest and keyboard assembly. 2. Replace the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly. 3. Connect the keyboard-controller board cable to the system board and close the latch. 4.

  • Page 62: Installing The Power-Adapter Port

    Steps 1. Remove the two screws (M2x5) on the power-adapter port-bracket that secures the power-adapter port to the palm-rest and keyboard assembly. 2. Lift the power-adapter port-bracket off the power-adapter port. 3. Disconnect the power-adapter port-cable from the system board. 4.

  • Page 63: System Board

    Steps 1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the system board. 2. Connect the power-adapter port cable to the system board. 3. Place the power-adapter port bracket on the power-adapter port and align the screw holes on the power-adapter port bracket to the screw holes on the palm-rest and keyboard assembly.
  • Page 64 7. Remove the memory modules. About this task The following image indicates the connectors on your system-board assembly. 1. Display cable 2. Dynamic Display Switch (DDS) cable 3. Power-adapter port cable 4. Right-fan cable 5. Battery cable 6. Touchpad cable 7.
  • Page 65 Removing and installing Field Replaceable Units (FRUs)

  • Page 66: Installing The System Board

    Steps 1. Remove the two (M2x5) screws that secure the Type-C bracket to the system board and lift the bracket off the system board. 2. Peel the tape that secures the display-cable connector latch to the system board. 3. Open the latch and disconnect the display cable from the system board. 4.
  • Page 67 About this task The following image indicates the connectors on your system board. 1. Display cable 2. Dynamic Display Switch (DDS) cable 3. Power-adapter port cable 4. Right-fan cable 5. Battery cable 6. Touchpad cable 7. Keyboard-controller board cable 8. Left-fan cable The following image indicates the location of the system board and provides a visual representation of the installation procedure.
  • Page 68 Removing and installing Field Replaceable Units (FRUs)

  • Page 69: Usb Board

    Steps 1. Place the system board on a clean and flat surface. 2. Install the ethernet and audio board, board, and fan and heat-sink assembly. 3. Turn the system-board assembly over. 4. Using the alignment posts, place the system board on the palm-rest and keyboard assembly, ensuring that the heat sink is aligned against the top edge of the palm-rest and keyboard assembly.

  • Page 70: Installing The Usb Board

    2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the solid-state drive. 6. Remove the wireless card. 7. Remove the memory modules. 8. Remove the system board. NOTE: The system board can be removed as an assembly with the fan and heat-sink assembly, ethernet and audio board, and USB board attached.

  • Page 71: Ethernet And Audio Board

    Steps 1. Slide the USB board into the M.2 card slot on the system board and align the screw holes on the USB board to the screw holes on the system board. 2. Replace the two screws (M2x4) that secure the USB board to the system board. 3.

  • Page 72: Installing The Ethernet And Audio Board

    5. Remove the solid-state drive. 6. Remove the wireless card. 7. Remove the memory modules. 8. Remove the system board. NOTE: The system board can be removed as an assembly with the fan and heat-sink assembly, ethernet and audio board, and USB board attached. Steps 1.

  • Page 73: Fan And Heat-Sink Assembly

    Steps 1. Slide the ethernet and audio board into the M.2 card slot on the system-board assembly. 2. Align the screw holes on the ethernet and audio board to the screw holes on the system-board assembly. 3. Replace the two screws (M2x4) that secure the ethernet and audio board to the system-board assembly. 4.
  • Page 74 5. Remove the solid-state drive. 6. Remove the wireless card. 7. Remove the memory modules. 8. Remove the system board. NOTE: The system board can be removed as an assembly with the fan and heat-sink assembly, ethernet and audio board, and USB board attached. About this task The following image indicates the location of the fan and heat-sink assembly and provides a visual representation of the removal procedure.

  • Page 75: Installing The Fan And Heat-Sink Assembly

    Installing the fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the fan and heat-sink assembly and provides a visual representation of the installation procedure.

  • Page 76: Power Button

    Next steps 1. Install the system board. 2. Install the memory modules. 3. Install the wireless card. 4. Install the solid-state drive. 5. Install the rear cover. 6. Install the battery. 7. Install the base cover. 8. Follow the procedure in After working inside your computer.

  • Page 77: Installing The Power Button

    3. Lift the power-button board assembly off the palm-rest and keyboard assembly. 4. Remove the two screws (M2x2) that secure the power button to the palm-rest and keyboard assembly. 5. Lift the power button off the palm-rest and keyboard assembly. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 78: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the touchpad. 6. Remove the keyboard-controller board 7.

  • Page 79: Installing The Palm-Rest And Keyboard Assembly

    NOTE: When replacing the palm rest, the solid-state drive mounting bracket must be removed from the existing palm rest and transferred to the replacement palm rest. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task Place the palm-rest and keyboard assembly on a flat surface.
  • Page 80 Next steps 1. Install the power button. 2. Install the fan and heat-sink assembly. 3. Install the board. 4. Install the ethernet and audio board. 5. Install the system board. 6. Install the power adapter port. 7. Install the speakers. 8.

  • Page 81: Chapter 7: Software

    ● Windows 11 Professional, 64-bit ● Windows 11 Home, 64-bit ● Ubuntu 20.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Software...

  • Page 82: Chapter 8: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 83: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 84 Table 27. System setup options—System information menu (continued) Overview Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory.
  • Page 85 Table 29. System setup options—Integrated Devices menu (continued) Integrated Devices Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-hour and 24-hour clock. Changes to the time take effect immediately.
  • Page 86 Table 30. System setup options—Storage menu (continued) Storage Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology (SMART). Default: ON Drive Information Displays the information of various onboard drives. Table 31. System setup options—Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power.
  • Page 87 Table 33. System setup options—Power menu Power Battery Configuration Enables the computer to run on battery during peak power usage hours. Use the Custom Charge Start and Custom Charge Stop options to prevent AC power usage between certain times of each day. By default, the Adaptive option is enabled.
  • Page 88 Table 34. System setup options—Security menu (continued) Security WARNING: The 'Permanently Disable Absolute' option can only be selected once. When 'Permanently Disable Absolute' is selected, Absolute Persistence cannot be re-enabled. No further changes to the Enable/Disable states are allowed. NOTE: The Enable/Disable options are unavailable while Computrace is in the activated state.
  • Page 89 Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery Tool. By default, the threshold value is set to 2. Table 37. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the system.
  • Page 90 Table 37. System setup options—System Management menu (continued) System Management Set Ownership Date Enables to set the ownership date. Default: OFF Diagnostics OS Agent Requests Enables or disables scheduling of onboard diagnostics on the subsequent boot. Default: ON Power-on-Self-Test Automatic Enables or disables automatic recovery if the computer is unresponsive after Recovery the BIOS Power-on-Self Test.
  • Page 91 Table 40. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology When enabled, the system can run a Virtual Machine Monitor (VMM). (VT) Default: ON VT for Direct I/O Enable Intel VT for Direct I/O When enabled, the system can perform Virtualization Technology for Direct I/O (VT-d).

  • Page 92: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 93: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 94: System And Setup Password

    7. The computer will restart after the BIOS update is completed. System and setup password Table 43. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 95: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 96: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 97: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 98: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 99: System-Diagnostic Lights

    System-diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. ●...

  • Page 100: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 101: Drain Residual Flea Power (Perform Hard Reset)

    6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 102: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 46. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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