Things To Check Before Reporting Amalfunction; Diagnosing A Failure; Diagnosing The Cause Of The Malfunction With The Lg Thinq Application - LG AeroFurniture Owner's Manual

THINGS TO CHECK
BEFORE REPORTING A
MALFUNCTION

Diagnosing a Failure

Diagnosing the Cause of the
Malfunction with the LG ThinQ
Application
This is a function that can diagnose the cause of
product failure.
NOTE
• Service may be suspended due to external
factors (disabled use of Wi-Fi, disconnected
Wi-Fi, App Store policy, App unavailable, etc.),
not LG Electronics' negligence.
• This may change without prior notice, and the
service method may vary depending on local
circumstances.
Diagnosing a Failure with LG ThinQ
If a problem occurs with a Wi-Fi-equipped
product, you can diagnose the problem by
sending data to your smart phone using the LG
ThinQ Application.
• Run the LG ThinQ Application and select
Smart Diagnosis from the menu.
• Diagnose the product according to the
procedure provided by the LG ThinQ
Application.
THINGS TO CHECK BEFORE REPORTING A MALFUNCTION
Diagnosing a Failure with a Signal
Sound
In case of continuous Smart Diagnosis failure
using the Application, press the 'Go to Audible
Diagnosis' button and follow the instructions
displayed.
Press and hold the Speed and Mood Light
1
buttons at the same time for 3 seconds to
execute the Smart Diagnosis function.
Place the smart phone near the product.
2
• Point the microphone on the smartphone
When data transmission is complete, the
3
Smart Diagnosis result will be displayed
on the LG ThinQ Application.
NOTE
• For accurate diagnosis, do not move the
smart phone away from the product until the
beeping stops.
• Carry out the Smart Diagnosis in a quiet
environment.
toward the front of the product.
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