Panasonic Toughbook CF-19KHRAG2M Supplementary Instructions Manual page 18

Troubleshooting
Accessing "My Safe"
after Protector Suite
QL uninstallation.
Accessing "My Safe"
after computer crash.
"My Safe" data file
cannot be backed up
using Recover Pro.
Removing data from
the reader.
[Only CF-19 series with
Windows XP Tablet PC
Edition]
Tablet PC Input Panel
i s h i d d e n u n d e r
"Please wipe your fin-
ger " message.
18
"My Safe" data can be accessed only using Protec-
tor Suite QL. If you accidentally uninstalled Protector
Suite QL, you have to reinstall it. If passport data was
not removed during uninstallation, everything will work
automatically including "My Safe". If the passport data
was removed during uninstallation the "My Safe" will
recognize that the installation was changed and will
offer to use the backup password, instead.
If you have an exported passport, import it now so
you can access "My Safe" directly using fingerprints.
Otherwise you can access "My Safe" using the "My
Safe" backup password: "My Safe" will recognize
that the installation was changed and will offer to
use the backup password, instead.
"My Safe" data file cannot be backed up by using File
back up function in Recover Pro. To back up "My Safe"
data file, use Quick Backup/Complete Backup functions
in Recover Pro and back up each data.
When enrollment to the device is used, passport data is
stored to the device. To remove it, go to the "Delete"
passport wizard and delete existing passports, and then
use the "Fingerprint Inspector" to remove remaining fin-
gerprints (e.g. left over from previous installations).
In convenient mode, the "Fingerprint Inspector" does
not allow deleting the last fingerprint for an existing pass-
port and only user's own fingerprints can be deleted.
Therefore it is necessary to delete passports first.
Move Tablet PC Input Panel according to the following order.
ALog on to Windows.
BClick [start] - [All Programs] - [Protector Suite QL]
- [Control Center] - [Settings] - [System Settings].
CRemove a check mark for [Enable logon support],
and click [OK].
DLog off Windows.
EMove Tablet PC Input Panel to the bottom right or
bottom left.
FLog on to Windows.
GClick [start] - [All Programs] - [Protector Suite QL]
- [Control Center] - [Settings] - [System Settings].
HAdd a check mark for [Enable logon support], and click [OK].