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en-us Troubleshooting
16 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance your-
Troubleshooting
self. Please read the information on eliminating issues be-
fore contacting Customer Service. This may avoid unnec-
essary repair costs.
WARNING
Improper repairs are dangerous.
Only original spare parts may be used to repair the ap-
▶
pliance.
Issue
The appliance is not cooling, the
displays and lighting are lit.
The LED lighting does not work.
Side panels of the appliance are
warm.
Home Connect® is not working
properly.
The temperature displays and
light up.
A warning tone sounds and the set
temperature (refrigerator compart-
ment) and
flash.
A warning tone sounds and the set
temperature (freezer compartment)
and
flash.
The set temperature is not
reached.
Fully automatic defrosting no
longer works.
The temperature differs greatly
from the setting.
18
Cause and troubleshooting
Showroom mode is switched on.
Switch off the appliance. → Page 10
1.
Wait 2 minutes.
2.
Switch the appliance back on. → Page 10
3.
Wait 1 minute and then hold down
4.
After a short time, check whether your appliance is cooling.
5.
Various causes are possible.
Call customer service.
▶
→ "Customer Service", Page 21
Not a fault. The side panels contain pipes which heat up during the cooling process.
Units touching the appliance will not be damaged by the heat.
No action required.
Various causes are possible.
Go to www.home-connect.com.
▶
A sensor is defective.
Call customer service.
▶
→ "Customer Service", Page 21
The refrigerator compartment door is open.
Close the refrigerator compartment door.
▶
Various causes are possible.
Press
.
▶
a The alarm is switched off.
The freezer compartment door is open.
Close the freezer compartment door.
▶
External ventilation openings are covered up.
Remove any obstructions from in front of the external ventilation openings.
▶
Large quantities of fresh food have been placed inside.
Do not exceed the freezing capacity.
▶
The freezer compartment door was open for a long time. The evaporator (refrigera-
tion unit) in the NoFrost system is heavily iced up.
Requirement: Store the frozen food well insulated in a cool place.
Switch off the appliance. → Page 10
1.
Disconnect the appliance from the power supply.
2.
Unplug the power plug or switch off the circuit breaker in the fuse box.
Call customer service.
3.
→ "Customer Service", Page 21
Various causes are possible.
Switch off the appliance. → Page 10
1.
Switch the appliance back on after approximately 5 minutes. → Page 10
2.
If the temperature is too warm, check the temperature again after a couple of
‒
hours.
If the temperature is too cold, check the temperature again on the following
‒
day.
If the power cord of this appliance becomes damaged, it
▶
must be replaced by the manufacturer, the manufac-
turer's Customer Service, or an authorized service
provider in order to prevent injury.
until 4 audible signals sound.
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