Dell Precision 3660 Tower Service Manual
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Dell Precision 3660 Tower Service Manual

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Precision 3660 Tower
Service Manual
Regulatory Model: D30M
Regulatory Type: D30M001
December 2022
Rev. A03

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Summary of Contents for Dell Precision 3660 Tower

  • Page 1 Precision 3660 Tower Service Manual Regulatory Model: D30M Regulatory Type: D30M001 December 2022 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022-2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components.......................... 9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of Precision 3660 Tower......................10 Side cover.....................................11 Removing the side cover.............................11 Installing the side cover.............................. 13 Front bezel ..................................14 Installing the front bezel.............................14...
  • Page 4 Removing GPU end holder............................33 Installing the GPU end holder...........................34 Expansion card...................................35 Removing the graphics card............................. 35 Installing the graphics card............................36 Removing the powered GPU............................ 37 Installing the powered GPU............................39 Processor fan and heat-sink assembly........................40 Removing the processor fan and 125 W heat-sink assembly................40 Installing the processor fan and 125 W heat-sink assembly................
  • Page 5 Recovering the operating system..........................99 Updating the BIOS in Windows............................100 Updating the BIOS using the USB drive in Windows....................100 Backup media and recovery options........................... 100 Wi-Fi power cycle................................100 Drain residual flea power (perform hard reset)......................101 Chapter 6: Getting help and contacting Dell................102 Contents...

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 10: Chapter 2: Removing And Installing Components

    Processor fan and heat-sink Captive screw assembly VR heat sink Captive screw Liquid cooler (optional) Captive screw System board #6-32 Major components of Precision 3660 Tower The following image shows the major components of Precision 3660 Tower. Removing and installing components...

  • Page 11: Side Cover

    17. System fan NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 12 About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure. Removing and installing components...

  • Page 13: Installing The Side Cover

    Steps 1. Loosen the single captive screw that secures the side cover to the computer. 2. Pull the release latch to release the cover from the computer. 3. Open the side cover towards the side of the computer and lift the cover away from the chassis. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 14: Front Bezel

    Steps 1. Align the tabs on the side cover with the slots on the chassis. 2. Press the side cover towards the side of the computer to install it. 3. The release latch automatically locks the side cover to the computer. 4.

  • Page 15: Removing The Front Bezel

    Steps 1. Position the front bezel to align the tabs on the bezel with the slots on the chassis. 2. Press the bezel until the tabs clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 16: 3.5-Inch Hard-Drive Assembly

    Steps 1. Pry the retention tabs to release the front bezel from the computer. 2. Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis. 3. Remove the front bezel from the computer. 3.5-inch hard-drive assembly Removing the 3.5-inch hard-disk drive assembly (Bay-1) Prerequisites...

  • Page 17: Removing The 3.5-Inch Hard-Disk Drive Assembly (Bay-2)

    Steps 1. Disconnect the data and power cables from the 3.5-inch hard-disk drive module. 2. Press the securing tabs to release the hard-disk drive assembly from the chassis. 3. Slide the hard-disk drive assembly away from the chassis. Removing the 3.5-inch hard-disk drive assembly (Bay-2) Prerequisites 1.

  • Page 18: Removing The 3.5-Inch Hard-Disk Drive Bracket

    Steps 1. Disconnect the data and power cables from the 3.5-inch hard-disk drive module. 2. Press the securing tabs to release the hard-disk drive assembly from the chassis. 3. Slide the hard-disk drive assembly away from the chassis. Removing the 3.5-inch hard-disk drive bracket Prerequisites 1.

  • Page 19: Installing The 3.5-Inch Hard-Disk Drive Bracket

    Steps 1. Pry both sides of the hard-disk drive bracket edge to release the tabs on the bracket from the slots on the hard-disk drive. 2. Lift and remove the hard-disk drive off the hard-disk drive bracket. Installing the 3.5-inch hard-disk drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Installing The 3.5-Inch Hard-Disk Drive Assembly (Bay-2)

    Steps 1. Place the hard-disk drive into the hard-disk drive bracket and align the tabs on the bracket with the slots on the hard-disk drive. 2. Snap the hard-disk drive into the hard-disk drive bracket. Next steps 1. Install the 3.5-inch hard-disk drive assembly.

  • Page 21: Installing The 3.5-Inch Hard-Disk Drive Assembly (Bay-1)

    Next steps 1. Install the front bezel. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Installing the 3.5-inch hard-disk drive assembly (Bay-1) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the 3.5-inch hard-disk drive assembly and provides a visual representation of the installation procedure.

  • Page 22: Solid-State Drive

    Solid-state drive Installing the M.2 2230 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 23: Installing The M.2 2280 Pcie Solid-State Drive

    About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. NOTE: Repeat the above procedure for removing the other solid-state drive.

  • Page 24: Removing The M.2 2230 Pcie Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector. 2. Insert the solid-state drive at a 45-degree angle into the slot on the system board. NOTE: When replacing a M.2 2230 solid-state drive with a M.2 2280 solid-state drive, ensure to move the standoff nut to the M.2 2280 solid-state drive slot position.

  • Page 25: Wlan Card

    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 26: Installing The Wlan Card

    Steps 1. Remove the (M2x3.5) screw that secures the WLAN card to the system board. 2. Lift the WLAN card bracket away from the WLAN card. 3. Slide and remove the WLAN card from the connector on the system board. 4.
  • Page 27 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 28: Wlan Antenna

    WLAN antenna Removing the WLAN antenna Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the WLAN card. About this task The following images indicate the location of the WLAN antenna module and provide a visual representation of the removal procedure.

  • Page 29: Installing The Wlan Antenna

    4. Lift the WLAN antenna off the chassis. Installing the WLAN antenna Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the WLAN antenna and provides a visual representation of the installation procedure.

  • Page 30: Coin-Cell Battery

    Next steps 1. Install the WLAN card. 2. Install the front bezel. 3. Install the side cover. 4. Follow the procedure in after working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 31: Memory Module

    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.

  • Page 32: Installing The Memory Module

    Steps 1. Pull the securing clips from both side of the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure.

  • Page 33: Gpu End Holder

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 34: Installing The Gpu End Holder

    Steps 1. Press the retention tabs on both sides of the GPU end holder to release it. 2. Lift and remove the GPU end holder from the computer. Installing the GPU end holder Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the GPU end holder and provides a visual representation of the installation procedure.

  • Page 35: Expansion Card

    Steps 1. Position the GPU end holder to align it with the slots on the computer chassis. 2. Press the GPU end holder down until it clicks into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 36: Installing The Graphics Card

    Steps 1. Lift the pull tab to open the PCIe door. 2. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure.

  • Page 37: Removing The Powered Gpu

    Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Lift the pull tab to close the PCIe door. Next steps 1.
  • Page 38 About this task The following images indicate the location of the powered graphical processing unit and provide a visual representation of the removal procedure. Removing and installing components...

  • Page 39: Installing The Powered Gpu

    Steps 1. Disconnect the two power cables from the connector on the powered GPU and the power supply unit. 2. Slide the release latch on the graphics card holder and lift it out of the computer. 3. Lift the pull tab to open the PCIe door. 4.

  • Page 40: Processor Fan And Heat-Sink Assembly

    Steps 1. Lift the pull tab to open the PCIe door. 2. Align the powered GPU with the PCI-Express card connector on the system board. 3. Using the alignment post, connect the powered GPU in the connector and press down firmly. Ensure that the powered GPU is firmly seated.

  • Page 41: Installing The Processor Fan And 125 W Heat-Sink Assembly

    Steps 1. Disconnect the processor-fan cable from the connector on the system board. 2. In the reverse sequential order (4->3->2->1), loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly from the system board. Installing the processor fan and 125 W heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 42: Removing The Processor Fan

    Steps 1. Align the screws on the processor fan and heat-sink assembly with the screw holders on the system board and place the processor fan and heat-sink assembly on the processor. NOTE: Ensure that the triangle mark is directed towards the rear side of the computer. 2.

  • Page 43: Installing The Processor Fan

    About this task The following images indicate the location of the processor fan and provide a visual representation of the removal procedure. Steps 1. Remove the four screws that secure the processor fan to the heat-sink assembly. 2. Lift the processor fan from the heat-sink. Installing the processor fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 44: Removing The Processor Fan And 65 W Heat-Sink Assembly

    Steps 1. Insert the processor fan into its slot in the heat-sink. 2. Replace the four screws to secure the processor fan to the heat-sink assembly. Next steps 1. Install the processor fan and heat-sink assembly. 2. Install the side cover.

  • Page 45: Installing The Processor Fan And 65 W Heat-Sink Assembly

    Steps 1. Disconnect the processor fan cable from the connector on the system board. 2. Loosen the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Lift the processor fan and heat-sink assembly off the system board. Installing the processor fan and 65 W heat-sink assembly Prerequisites NOTE:...

  • Page 46: Power-Supply Unit

    Steps 1. Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board. 2. Tighten the four captive screws that secure the processor fan and heat-sink assembly to the system board. 3. Connect the processor-fan cable to the connector on the system board. NOTE: Ensure to connect the cable to the corresponding connector with same color on the system board.

  • Page 47: Installing The Power-Supply Unit Cover

    About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Disconnect the power cable from the connector on the cover. 3.

  • Page 48: Removing The 500 W Power-Supply Unit

    About this task The following images indicate the location of the power-supply unit and provide a visual representation of the installation procedure. Steps 1. Slide the cover into the chassis until the securing tab snaps into position. 2. Replace the two (M6x32) screws to secure the cover to the power supply unit. 3.
  • Page 49 About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Removing and installing components...

  • Page 50: Installing The 500 W Power-Supply Unit

    Steps 1. Disconnect the power cables from the connectors on the system board and unroute them from the routing guides on the chassis. 2. Remove the three (M6x32) screws that secure the power-supply unit to the chassis. 3. Slide the power-supply unit away from the back of the chassis. 4.
  • Page 51 About this task The following images indicate the location of the power-supply unit and provide a visual representation of the installation procedure. Steps 1. Slide the power-supply unit into the chassis until the securing tab snaps into position. 2. Replace the three (M6x32) screws to secure the power-supply unit to the chassis. 3.

  • Page 52: Removing The 750 W/1000 W Power-Supply Unit

    4. Connect the power cables to the connectors on the system board. Next steps 1. Install the power-supply unit cover. 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Removing the 750 W/1000 W power-supply unit Prerequisites 1.

  • Page 53: Installing The 750 W/1000 W Power-Supply Unit

    About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the connectors on the system board and unroute them from the routing guides on the chassis.
  • Page 54 WARNING: The cables and ports on the back of the power-supply unit are color-coded to indicate the different power wattage. Ensure that you plug in the cable to the correct port. Failure to do so may result in damaging the power-supply unit and/or system components.

  • Page 55: Liquid Cooler

    Liquid cooler Removing the liquid cooler Prerequisites 1. Follow the procedure in before working inside your computer. WARNING: The liquid cooler may become hot during normal operation. Allow sufficient time for the liquid cooler to cool before you touch it. 2.

  • Page 56: Installing The Liquid Cooler

    Steps 1. Loosen the four captive screws that secure the liquid cooler to the system board. 2. Remove the screw (M3x5) that secures the liquid cooler fan to chassis and slide it out of the slot. 3. Disconnect the liquid cooler cable and the liquid cooler fan cable from the connectors on the system board. 4.
  • Page 57 Steps 1. Connect the Liquid cooler cable and the liquid cooler fan cables to the connectors on the system board . NOTE: Ensure to connect the cables to the corresponding connectors with same color on the system board. Removing and installing components...

  • Page 58: Processor

    2. Align and place the liquid cooler fan in the slot on the chassis. 3. Replace the single screw (M3x5) that secures the liquid cooler fan to the chassis. 4. Align the screw holes on the liquid cooler with the screw holes on the system board and place the liquid cooler fan. 5.

  • Page 59: Installing The Processor

    Installing the processor Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the processor and provides a visual representation of the installation procedure. Steps 1.
  • Page 60 CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. 2. Remove the side cover. 3. Open the cage.

  • Page 61: Installing The Vr Heat Sink

    Installing the VR heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: VR heat sinks are only required for systems with an 8 core 65 W CPU, a 6 core 125 W CPU or an 8 core 125 W CPU. About this task The following image indicates the location of the VR heat sink and provide a visual representation of the installation procedure.

  • Page 62: Chassis Fan

    3. Tighten the four captive screws that secure the VR heat sinks to the system board. Next steps 1. Close the PSU cage 2. Install the side cover. 3. Follow the procedure in after working inside your computer. Chassis fan Removing the front fan Prerequisites 1.

  • Page 63: Removing Front Fan Cage

    NOTE: Follow the procedure if your computer is installed with two front fans. Removing front fan cage Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following image indicates the location of the chassis front fan cage and provide a visual representation of the removal procedure.

  • Page 64: Installing The Front Fan

    About this task The following image indicates the location of the chassis front fan cage and provide a visual representation of the installation procedure. Steps 1. Insert the rubber grommets on the fan cage. 2. Align the slots on the fan with the rubber grommets on the fan cage. 3.

  • Page 65: Removing The Rear Fan

    Steps 1. Align the tabs on the fan with the slots on the chassis. 2. Insert the chassis fan at an angle into the slot in the chassis. 3. Press the chassis fan into the slot until the release tab locks into place. 4.

  • Page 66: Installing The Rear Fan

    Steps 1. Disconnect the fan cable from the connector on the system board. 2. Locate the position of rubber grommets. 3. Gently pull the rubber grommets to release the fan from the chassis. 4. Remove the fan off the chassis. Installing the rear fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 67: Power Button

    Steps 1. Insert the rubber grommets on the chassis. 2. Align the slots on the fan with the rubber grommets on the chassis. 3. Route the rubber grommets through the slots on the fan and pull the rubber grommets until the fan snaps into position. 4.

  • Page 68: Installing The Power Button

    2. Remove the side cover. 3. Remove the front bezel. About this task The following images indicate the location of the power button and provide a visual representation of the removal procedure. Steps 1. Disconnect the power-button cable from the connector on the system board. 2.

  • Page 69: Intrusion Switch

    Steps 1. Insert the power-button cable into the slot from the front-side of the computer, and press the power-button head until it clicks into the place in the chassis. 2. Align and connect the power-button cable to the connector on the system board. Next steps 1.

  • Page 70: Installing The Intrusion Switch

    Steps 1. Disconnect the intruder cable from the connector on the system board and unroute the cable from the routing guide. 2. Slide and remove the intrusion switch from the chassis. Installing the intrusion switch Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicates the location of the intrusion switch and provides a visual representation of the installation procedure.

  • Page 71: Intrusion Speaker

    Steps 1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot. 2. Route the intruder cable through the routing guide and connect the intruder cable to the connector on the system board. Next steps 1.

  • Page 72: Installing The Intrusion Speaker

    Steps 1. Disconnect the intrusion speaker cable from the connector on the system board. 2. Unroute the intrusion speaker cable through the recess on the chassis 3. Slide and remove the intrusion speaker from the chassis. Installing the intrusion speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 73: System Board

    Steps 1. Align the holes on the intrusion speaker with the alignment post on the chassis. 2. Insert the intrusion speaker into its slot. 3. Route the intrusion speaker cable through the recess on the front of the chassis. 4. Connect the intrusion speaker cable to the connector on the system board Next steps 1.
  • Page 74 NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 75 1. Intrusion switch connector 2. CPU 3. ATX CPU power connector : 1 and 2 4. Memory module slots 5. SATA power connector 6. M2 SSD slot 7. Coin cell battery 8. System fan connector 1 9. Power remote connector 10.
  • Page 76 Removing and installing components...
  • Page 77 Steps 1. Remove the (#6-32) screw that secures the front I/O-bracket to the chassis. 2. Slide and remove the front I/O-bracket from the chassis. 3. Disconnect the power and HDD cables that are connected to the system board and unroute them from the routing guides on the chassis.

  • Page 78: Installing The System Board

    Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the connectors on your system board. 1. Intrusion switch connector 2. CPU 3. ATX CPU power connector : 1 and 2 4.
  • Page 79 19. SATA 0 connector 20. ATX system power connector 21. M.2 PCIe SSD slot 22. Thunderbolt connector 23. PCIe x4 connector 24. PCIe x16 connector 25. M.2 PCIe SSD slot 26. PCIe x4 connector 27. System fan connector 28. CPU fan connector 29.
  • Page 80 Steps 1. Slide the front I/O-ports on the system board into the front I/O-slots on the chassis and align the screw holes on the system board with the screw holes on the chassis. 2. Replace the nine (#6-32) screws that secure the system board to the chassis. Removing and installing components...
  • Page 81 3. Route the cables through the routing guides on the chassis and connect the power and HDD cables to their respective connectors on the system board. 4. Align the front I/O-bracket with the slots on the chassis. 5. Replace the (#6-32) screw that secures the front I/O-bracket to the chassis. Next steps 1.

  • Page 82: Chapter 3: Software

    This chapter details the supported operating systems along with instructions on how to install the drivers. Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347.

  • Page 83: Chapter 4: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 84: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 85 Table 3. System setup options—System information menu (continued) Overview Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory.
  • Page 86 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management. Table 5. System setup options—Integrated Devices menu Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format.
  • Page 87 Table 6. System setup options—Storage menu (continued) Storage Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. SATA-2 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer.
  • Page 88 Table 8. System setup options—Connection menu (continued) Connection Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN Controller. By default, the option is enabled. HTTPs Boot Feature HTTPs Boot Enable or disable the HTTPs Boot feature. By default, the HTTPs Boot option is enabled.
  • Page 89 Table 10. System setup options—Security menu (continued) Security By default, the Attestation Enable option is enabled. Key Storage Enable Enables to control whether the Trusted Platform Module (TPM) Storage Hierarchy is available to the operating system. By default, the Key Storage Enable option is enabled. SHA-256 BIOS and the TPM will use the SHA-256 hash algorithm to extend measurements into the TPM PCRs during BIOS boot.
  • Page 90 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 12. System setup options—Update, Recovery menu...
  • Page 91 Table 12. System setup options—Update, Recovery menu (continued) Update, Recovery By default, the threshold value is set to 2. Table 13. System setup options—System Management menu System Management Service Tag Display the Service Tag of the computer. Asset Tag Create a computer Asset Tag. Wake on LAN/WLAN Enable or disable the computer to power on by special LAN signals when it receives a wakeup signal from the WLAN.
  • Page 92 Table 15. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Fastboot Enable to set the speed of the boot process. By default, the Minimal option is enabled. Extend BIOS POST Time Set the BIOS POST time. By default, the 0 seconds option is enabled. Table 16.

  • Page 93: Updating The Bios

    7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, search in the Knowledge Base Resource at www.dell.com/support. Updating the BIOS in Linux and Ubuntu...

  • Page 94: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 95: System And Setup Password

    System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
  • Page 96 The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re enter the new password when prompted.

  • Page 97: Chapter 5: Troubleshooting

    ● Systems with 2.5-inch/ 3.5-inch Hard drives take longer to enter Modern Standby for the first time. System can enter Modern Standby normally from the second time onwards. ● Graphics Cards or Add-In Cards not factory installed by Dell may not be Modern Standby compliant and would not allow the system to enter Modern Standby.

  • Page 98: Supportassist Diagnostics

    Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ●...

  • Page 99: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 100: Updating The Bios In Windows

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 101: Drain Residual Flea Power (Perform Hard Reset)

    6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 102: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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