Related Manuals for Panasonic KX-TVS50
Summary of Contents for Panasonic KX-TVS50
- Page 1 Voice Processing System Subscriber’s Guide POWER KX-TVS50 Model No. Please read before using and save this manual for future use.
- Page 2 Thank you for purchasing the Panasonic Model KX-TVS50 Voice Processing System. The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice communications and increase your productivity through the use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you can: •...
- Page 3 Introduction Structure of the Manual This manual consists of the following sections: Section 1 Mailbox Setup Describes the procedures for customizing your mailbox. Section 2 Receiving Messages Explains how to access and manage received messages. Section 3 Sending Messages Tells you how to send messages, including recording and delivery. Section 4 Special Features Describes how to set up the special features for your mailbox.
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Page 4: Table Of Contents
Table of Contents Section 1 Mailbox Setup ......1.1 Logging into Your Mailbox ....... . . 1.2 Recording Personal Greetings . -
Page 5: Section 1 Mailbox Setup
Logging into Your Mailbox Before you access Subscriber Services, you must first open your mailbox. FROM YOUR EXTENSION Extn. No. of VPS FROM ANOTHER EXTENSION Enter the extension Off-hook number of the VPS. FROM YOUR EXTENSION (When the Direct Mailbox Access is enabled) To receive a message IF YOU HAVE SET YOUR PASSWORD To deliver a message... -
Page 6: Recording Personal Greetings
Recording Personal Greetings After reaching your mailbox, callers will hear your personal greeting message(s). You can record 3 kinds of personal greetings: No Answer Greeting, Busy Greeting, and After Hours Greeting. The VPS plays the appropriate message for each call. Personal greeting messages are always followed by a tone and a chance to leave a message. -
Page 7: Setting, Changing And Clearing Your Password
Recording Personal Greetings (contd.) • Recording a Caller ID Greeting is available only when your COS parameter is enabled. To record a Caller ID Greeting, see 4.10 Recording Personal Greetings for Caller ID. • Be sure to exit from the menu AFTER the greeting is accepted. Otherwise the greeting will not be stored. -
Page 8: Recording Your Name
Recording Your Name This recording informs callers that they have reached the correct mailbox (for example, when transferring a message to a subscriber, they will hear the subscriber’s name). In addition, if a caller does not know the mailbox number and specifies the mailbox by entering the first 3 or 4 letters of the owner’s name, the VPS will announce a series of recorded names which the caller may select. -
Page 9: Section 2 Receiving Messages
Receiving Messages The VPS plays both the new and saved messages that are in your mailbox along with the date, time, and sender information pertaining to each message. To repeat the message Subscriber’s Main Menu To replay the previous message Log into your Press 1. -
Page 10: Replying To Messages
Replying to Messages This feature allows you to reply to messages that have been sent by other subscribers through their mailboxes. • You can reply only to messages that were transferred to you, or originated as “Delivering Message to Other Subscribers”. TO RECORD A MESSAGE Subscriber’s Main Menu... -
Page 11: Message Transfer
Message Transfer This function allows you to transfer messages to other mailboxes. • If the message is assigned as private, it cannot be transferred to other mailboxes. OPTION1: Enter the mailbox Subscriber’s by NUMBER. Main Menu OPTION2: Enter the mailbox Log into your mailbox. -
Page 12: Accessing Your Mailbox From An Outside Telephone
Accessing Your Mailbox from an Outside Telephone This procedure is used when checking your messages remotely. Mailbox No. Call the VPS from Press # and 6. Press and Enter your an outside telephone. mailbox number. IF NEEDED Password Enter your password Press 1 to receive Review your and press #. -
Page 13: Section 3 Sending Messages
Delivering Messages to Other Subscribers This feature is used when sending the same message to several subscribers. OPTION1: Enter the mailbox by NUMBER Subscriber’s Main Menu OPTION2: Enter the mailbox by NAME Log into your mailbox. Press 2. • You can also specify a Personal or a System Group Distribution List instead of an individual mailbox by entering the number of the list. - Page 14 Delivering Messages to Other Subscribers (contd.) TO RECORD A MESSAGE TO SET DELIVERY TIME AND/OR PRIVATE STATUS Record a message. Press 1 Press 2 to FOR IMMEDIATE DELIVERY to end accept the recording. message. TO SET DELIVERY TIME AND/OR PRIVATE STATUS TO SET DELIVERY TIME For example: 5:00 Delivery Time...
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Page 15: Checking Mailbox Distribution
Checking Mailbox Distribution This function allows you to check the status of messages, which you have recorded in your mailbox, for delivery to other mailboxes. • You can check the delivery status of up to 84 message transmissions. IF THE MESSAGE HAS NOT BEEN RECEIVED Subscriber’s Main Menu... -
Page 16: Setting Up An External Message Delivery List
Setting up an External Message Delivery List Setting up an External Message Delivery List lets you send the same message to several outside parties and/or extensions with a single operation. Up to 2 lists can be maintained at the same time, and each list can contain up to 8 members. •... -
Page 17: Sending External Delivery Messages
Sending External Delivery Messages This feature is used to record and send external delivery messages. • The System Administrator or the System Manager must authorize this feature before it can be used. TO 1 RECIPIENT TO AN OUTSIDE PARTY Subscriber’s Line Access Code Main Menu Enter a Line... -
Page 18: Receiving External Delivery Messages
Receiving External Delivery Messages This feature is used to receive External Delivery Messages. IF NEEDED 4-digit Password Pick up a call Press 1 to Enter the Press #. Press On-hook. receive the password that the from the VPS. end the call. message. -
Page 19: Checking And Setting External Message Delivery Status 3.7
Checking and Setting External Message Delivery Status 3.7 After recording external delivery messages, you can check the delivery schedule or review the specified recipients. You can only listen to this report if the messages have not yet been delivered. After listening, you have the option of deleting messages or changing schedules. -
Page 20: Section 4 Special Features
• The Intercom Paging feature is available only if you are using a Panasonic KX-TA624 or KX-TD series telephone system. Covering Extension The caller goes to the covering extension in 2 ways. One way is via the Automated Attendant Service when the Incomplete Call Handling Status has enabled Covering Extension Transfer Status (see 4.3 Incomplete Call Handling... -
Page 21: Incomplete Call Handling Status
Make your selection. On-hook. • The Intercom Paging feature is available only if you are using a Panasonic KX-TA624 or KX-TD series telephone system. Message Reception Mode This feature is used to direct callers to either your regular or interview mailbox. -
Page 22: Personal Group Distribution Lists
Personal Group Distribution Lists A Personal Group Distribution List is used to send the same message to several mailboxes in a single operation. Up to four lists can be maintained with each list containing up to twenty mailbox members. Subscriber’s Group No. -
Page 23: Deleting Group Distribution List Names
Deleting Group Distribution List Names This feature is used to delete a group distribution list name. Subscriber’s Group No. Main Menu Log into your mailbox. Press 5. Press 4. Enter the group distribution number (1-4). On-hook. Press 1 to change Press 3 to erase group name. - Page 24 Message Waiting Notification (contd.) To change the Message Waiting Lamp Status Subscriber’s To change the Device Status Main Menu To assign a telephone or beeper no. Log into your mailbox. Press 6. Press 2. Press the desired button. WHEN YOU PRESS 1 To Change To Accept Make your selection.
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Page 25: Interview Mailbox
Interview Mailbox An Interview Mailbox plays prerecorded questions to callers and records their answers. You can record up to 10 questions and set the answer lengths from 4 to 32 s. The answers are recorded and stored, in order, in your mailbox. The answer length must be set and questions must be recorded. -
Page 26: 4.10 Recording Personal Greetings For Caller Id
To assign Caller ID numbers, see 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID. • This feature is available to you only if you are using a Panasonic KX-TA624 or KX-TD series telephone system. • If you cannot use this feature, ask your System Administrator or System Manager. -
Page 27: Assigning Caller Id Numbers For Personal Greeting For Caller Id
Assigning Caller ID Numbers for Personal Greeting for Caller ID 4.11 This feature is used to assign Caller ID numbers for pre-recorded personal greetings. Each greeting supports up to 8 Caller ID numbers. • To assign Caller ID numbers, first record a personal greeting. (See 4.10 Recording Personal Greetings for Caller ID.) TO ASSIGN FOR THE Subscriber’s... -
Page 28: 4.12 Personal Caller Name Announcement
It is also announced when calls from assigned numbers are transferred from the VPS to you (Caller ID Screening). • This feature is available to you only if you are using a Panasonic KX-TA624 or KX-TD series telephone system. - Page 29 Personal Caller Name Announcement (contd.) 4.12 TO ASSIGN AND RECORD FOR THE FIRST TIME Subscriber’s Main Menu TO ADD OR DELETE Log into your mailbox. Press 5. Press 5. • To change an assigned Caller ID number and/or caller name, first delete them and then add new ones. TO ASSIGN AND RECORD FOR THE FIRST TIME Caller ID No.
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Page 30: 4.13 Live Call Screening
• This feature is available to you only if you are using a Panasonic KX-TA624 or KX-TD series telephone system and if the System Administrator has provided your extension with this feature. -
Page 31: Appendix
Quick Reference Appendix... -
Page 32: Glossary
Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by “Alternate Extension Transfer Sequence”. APT Integration Digital Integration between the KX-TA624 and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA624, the KX-TD816, the KX-TD1232 or the KX-TD308. - Page 33 Caller Name Announcement (System/Personal) (Available with APT/DPT Integration only.) The VPS announces pre-recorded Caller ID caller’s names when extension users listen to messages from pre-assigned numbers left in the user’s mailbox. The announcement is also heard when calls from pre-assigned numbers are transferred to the users (Caller ID Screening).
- Page 34 DPT Integration Digital integration between the KX-TD816, the KX-TD1232 or the KX-TD308 and the VPS. Requires upgraded software in the telephone switch. DTMF (Dual Tone Multi Frequency) Commonly referred to as touch-tone. External Call Forwarding (Available on the KX-TA624, the KX-TD816, the KX-TD1232 and the KX-TD308) Forwards calls to an extension that has call forwarding activated to an outside phone.
- Page 35 Inband Signaling The Follow-On ID (or Called Party ID) that integrates the VPS and the telephone switch. Uses intercom paths to light message wait light. Does not give “high end” features such as: Intercom Paging, Direct Mailbox Access, Live Call Screening, etc. Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy.
- Page 36 Live Call Screening (Available with APT/DPT Integration only.) The proprietary telephone works like an answering machine. The subscriber can hear the caller through the speakerphone while the message is being recorded. LOAD One of the utility commands. It is used to load new or saved data to the VPS from a personal computer.
- Page 37 Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked “private.” Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox.
- Page 38 Personal Greeting for Caller ID (Available with APT/DPT Integration only.) Each subscriber can record up to 4 personal greeting messages for calls from pre-assigned Caller ID numbers. Each greeting supports up to 8 Caller ID numbers. Personal Group Distribution List Each subscriber can have 4 distribution lists containing up to 20 mailboxes in each list.
- Page 39 VPS. Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS50). Glossary...
- Page 40 Electric Corporation of Puerto Rico, Inc. Ave. 65 de Infantería, Km. 9.5, America San Gabriel Industrial Park, Carolina, One Panasonic Way, Secaucus, Puerto Rico 00985 New Jersey 07094 Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME).