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Dell XPS 15 9530 Service Manual

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XPS 15 9530
Service Manual
Part Number: P91F
Regulatory Type: P91F004/P91F005
February 2023
Rev. A00

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Summary of Contents for Dell XPS 15 9530

  • Page 1 XPS 15 9530 Service Manual Part Number: P91F Regulatory Type: P91F004/P91F005 February 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components..........................7 After working inside your computer..........................7 Chapter 2: Removing and installing components................8 Recommended tools................................8 Screw list....................................8 Major components of XPS 15 9530..........................9 Base cover.................................... 11 Removing the base cover............................11 Installing the base cover.............................14 Battery....................................16 Lithium-ion battery precautions..........................
  • Page 4 Updating the BIOS from the F12 One-Time boot menu..................68 Chapter 5: Troubleshooting......................69 Handling swollen Lithium-ion batteries........................69 Locate the Service Tag or Express Service Code of your Dell computer ..........69 System diagnostic lights..............................70 SupportAssist diagnostics..............................71 Built-in self-test (BIST)..............................71 M-BIST....................................71...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 9: Major Components Of Xps 15 9530

    Display-assembly cable holder M1.6x3 Left hinge M2.5x5.5 Right hinge M2.5x5.5 Wireless-card bracket M1.6x3 System board M2x4 Touchpad M1.6x2.5 Touchpad M2x1.5 Major components of XPS 15 9530 The following image shows the major components of XPS 15 9530. Removing and installing components...
  • Page 10 1. Base cover 2. Battery 3. Heat sink 4. Memory module 5. Right fan 6. USB Type-C bracket 7. System board 8. Charger thermal bracket 9. Speaker 10. Display assembly 11. Palm-rest and keyboard assembly 12. Wireless-card bracket 13. I/O-board bracket 14.

  • Page 11: Base Cover

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1.
  • Page 12 Removing and installing components...
  • Page 13 Steps 1. Remove the eight screws (M2x3, T5-Torx) that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover at the side where the hinges are located; doing so may damage the base cover.

  • Page 14: Installing The Base Cover

    CAUTION: DO NOT pry open the base cover from the top or the middle or from the rear side, as this causes damage to the display cable and/or the battery LED. 3. Grasp the left side and the right side of the base cover and remove the base cover from the palm-rest and keyboard assembly.
  • Page 15 Removing and installing components...

  • Page 16: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 17: Installing The Battery

    The following image indicates the location of the battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3.

  • Page 18: Memory Modules

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Adhere the tapes that secure the speaker cable to the battery. 3. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.
  • Page 19 Steps 1. Peel the bottom of the DDR jacket back to access the memory-module slot. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. 3. Remove the DDR jacket from the memory module. 4.

  • Page 20: Installing The Memory Module

    Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure.

  • Page 21: Solid-State Drive

    5. Press the flaps of the DDR jacket back in place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the solid-state drive 1 Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 22: Installing The Solid-State Drive 1

    3. Slide and remove the solid-state drive 1 from the solid-state drive slot. Installing the solid-state drive 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. About this task The following image indicates the location of the solid-state drive 1 and provides a visual representation of the installation procedure.

  • Page 23: Removing The Solid-State Drive 2

    4. Align the screw hole on the solid-state drive thermal bracket with the peg on the system board. 5. Replace the screw (M2x2) that secures the solid-state drive thermal bracket and the solid-state drive 1 to the system board. Next steps 1.

  • Page 24: Installing The Solid-State Drive 2

    Steps 1. Remove the screw (M2x2) that secures the solid-state drive thermal bracket and the solid-state drive 2 to the system board. 2. Slide the solid-state drive thermal bracket from the peg and lift it from the system board. 3. Slide and remove the solid-state drive 2 from the solid-state drive slot. Installing the solid-state drive 2 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Fans

    Steps 1. Align the notch on the solid-state drive 2 with the tab on the solid-state drive slot. 2. Gently slide the solid-state drive 2 into the solid-state drive slot. 3. Slide the solid-state drive thermal bracket into the peg on the system board, and align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

  • Page 26: Installing The Left Fan

    Steps 1. Peel the tape that secures the left-fan cable to the system board. 2. Disconnect the left-fan cable from the system board. 3. Remove the two screws (M2x4) that secure the left fan to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

  • Page 27: Removing The Right Fan

    Steps 1. Connect the left-fan cable to the system board. 2. Slide fan below the heat sink and align the screw holes on the left fan with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the two screws (M2x4) that secure the left fan to the system board and palm-rest and keyboard assembly. 4.

  • Page 28: Installing The Right Fan

    Steps 1. Remove the two screws (M2x4) that secure the I/O-board FPC bracket to the right fan and the palm-rest and keyboard assembly. 2. Lift the I/O-board FPC bracket off the system board. 3. Remove the screw (M2x4) that secures the fan to the system board. 4.

  • Page 29: Heat Sink

    About this task The following images indicate the location of the right fan and provide a visual representation of the installation procedure. Steps 1. Slide the right fan below the heat sink and align the screw hole on fan with the screw hole on the palm-rest and keyboard assembly.

  • Page 30: Installing The Heat Sink

    Steps 1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 31: Speakers

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board.

  • Page 32: Installing The Speakers

    Steps 1. Peel the tape, and disconnect the speaker cable from the system board. 2. Peel the tapes that secure the speaker cable to the battery. 3. Remove the two screws (M2x2) that secure the speakers to the palm-rest and keyboard assembly. 4.

  • Page 33: I/O Board

    Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the speaker cable to the battery. 4.

  • Page 34: Installing The I/O Board

    Steps 1. Disconnect the I/O-board cable from the system board and I/O board, then lift the I/O-board cable from the system board. 2. Remove the screw (M2x4) that secures the USB Type-C port bracket to the system board and lift the bracket off the I/O board.
  • Page 35 Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Connect the screw (M2x4) that secures the I/O board to the palm-rest and keyboard assembly. 3. Align the screw hole on the USB Type-C port bracket with the screw hole on the system board. 4.

  • Page 36: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the display assembly cable and display-assembly hinges and provide a visual representation of the removal procedure.
  • Page 37 Removing and installing components...

  • Page 38: Installing The Display Assembly

    Steps 1. Loosen the three captive screws that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Remove the two screws (M1.6x3) that secure the display-assembly cable holder to the palm-rest and keyboard assembly. 4.
  • Page 39 Removing and installing components...
  • Page 40 Steps 1. Slide the palm-rest and keyboard assembly under the display-assembly hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the right and left display-assembly hinges. 3. Replace the four screws (M2.5x5.5) that secure the left hinge to the system board and the palm-rest and keyboard assembly.

  • Page 41: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board. NOTE: The Service Tag of your computer is stored in the system board.
  • Page 42 Removing and installing components...
  • Page 43 Steps 1. Loosen the three captive screws that secure the camera and display-assembly cable bracket in place. 2. Lift the camera and display-assembly cable bracket off the system board. 3. Remove the two screws (M1.6x3) that secure the display-assembly cable holder to the palm-rest and keyboard assembly. 4.

  • Page 44: Installing The System Board

    6. Using a plastic scribe, disconnect the antenna cables from the wireless card. Unthread them from the clips on the system board. 7. Open the latch, and disconnect the fingerprint reader-board cable from the system board. 8. Disconnect the speaker cable from the system board. 9.
  • Page 45 Figure 2. System-board connectors 1. Fingerprint reader-board cable 2. Antenna cables 3. Keyboard control-board cable The following images indicate the location of the system board and provide a visual representation of the installation procedure. Removing and installing components...
  • Page 46 Removing and installing components...
  • Page 47 Steps 1. Hold the system board firmly at the top and bottom portions of the system board. CAUTION: DO NOT hold the system board at the sides on the left and right as it will damage the system board. 2. Place the system board on the palm-rest and keyboard assembly. 3.

  • Page 48: Led Board

    10. Connect the fingerprint reader-board cable to the system board and close the latch to secure the cable. 11. Connect the right speaker cable to the system board. 12. Connect the keyboard cable to the system board and close the latch to secure the cable. 13.

  • Page 49: Installing The Led Board

    Steps 1. Open the latch and disconnect the LED board cable from the system board. 2. Peel off the LED-board cable from the palm-rest and keyboard assembly. 3. Note the LED board routing, and remove the LED board from the routing guides on the palm-rest and keyboard assembly. 4.

  • Page 50: Palm-Rest And Keyboard Assembly

    Steps 1. Place the LED board on the system board following the routing guide on the palm-rest and keyboard assembly. NOTE: Ensure the LED-board bracket is aligned with the pegs on the palm-rest and keyboard assembly. 2. Adhere the LED-board cable to the palm-rest and keyboard assembly. 3.

  • Page 51: Installing The Palm-Rest And Keyboard Assembly

    11. Remove the board. 12. Remove the display assembly. 13. Remove the system board. About this task After performing all the pre-requisites, you are left with the palm-rest and keyboard assembly. NOTE: The antennas and their cables are part of the palm rest assembly and must not be removed from the system. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 52 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the display assembly. 3. Install the board. 4. Install the left fan. 5. Install the right fan. 6. Install the heat sink.

  • Page 53: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 54: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key...

  • Page 55: System Setup Options

    Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options—System information menu Overview XPS 15 9530 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 56 Table 3. System setup options—System information menu (continued) Overview Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. MEMORY Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available.
  • Page 57 Table 5. System setup options—Integrated Devices (continued) Integrated Devices Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-hour and 24-hour clock. Changes to the time take effect immediately. Camera Enable camera Enables or disables camera Default: CHECKED Enable Audio Enable Audio...
  • Page 58 Table 6. System setup options—Storage menu Video SATA/NVMe Operation SATA/NVMe Operation Sets the operating mode of the integrated storage device controller. Storge Interface Port Enablement Select to enable the devices. Smart Reporting Enable Smart Reporting Select to enable the Smart reporting. Drive Information Drive Information Provides the information of the drives installed in the computer.
  • Page 59 Table 7. System setup options—Security menu (continued) Security Default: ON Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS. Disabling this setting restricts the ability to use the TPM for storing owner data. Default: ON SHA-256 Enables or disables the BIOS and the TPM to use the SHA-256 hash algorithm...
  • Page 60 Table 9. System setup options—Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software. Default: ON NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off.
  • Page 61 Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF Wake on Dell USB Type-C Dock Enables connecting a Dell USB Type-C Dock to wake the computer from Standby. Default: ON Auto On Time Enables the computer to automatically power on for defined days and times.
  • Page 62 Table 13. System setup options—Wireless menu Wireless By default, Bluetooth is selected. Table 14. System setup options—POST Behavior menu POST Behavior Numlock Enable Enable Numlock Enables or disables Numlock when the computer boots. Default: ON Fn Lock Enables or disables the Fn lock mode. Default: ON Lock Mode Default: Lock Mode Secondary.
  • Page 63 Table 15. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enables the computer to run a virtual machine monitor (VMM). Default: ON VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT- d). VT-d is an Intel method that provides virtualization for memory map I/O. Default: ON Table 16.

  • Page 64: System And Setup Password

    Table 18. System setup options—SupportAssist menu SupportAssist Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool. Default: 2. SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 65: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 66: Clearing Chassis Intrusion Alerts

    Clearing chassis intrusion alerts Prerequisites The computer features a chassis intrusion switch, which detects if the base cover is removed from the computer. Alerts for notifying the user of any intrusions can be enabled through the Chassis Intrusion field in the Security menu of the BIOS setup menu.

  • Page 67: Updating The Bios

    Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 68: Updating The Bios Using The Usb Drive In Windows

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 69: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 70: System Diagnostic Lights

    System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. ●...

  • Page 71: Supportassist Diagnostics

    ● Solid white — Caps Lock enabled. ● Off — Caps Lock disabled. SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 72: Lcd Built-In Self Test (Bist)

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 73: Drain Residual Flea Power (Perform Hard Reset)

    Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell XPS systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.
  • Page 74 NOTE: The IT administrator's vPro account and password on the system will be un-provisioned. The system needs to go through the setup and configuration process again to reconnect it to the vPro server. The below items may or may not reset based on your custom BIOS setting selections: ●...

  • Page 75: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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