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34
THINGS TO CHECK BEFORE REPORTING A MALFUNCTION
LG ThinQ
Symptoms
The product and the
smartphone cannot be
connected through Wi-Fi.
Causes and Solutions
Is the Wi-Fi password used to connect to the smart phone
correct?
• Press the Settings button on your smart phone, and then find your
Wi-Fi in the network list. Press and hold the button to select [Clear
Network], and then proceed with product registration again from
the beginning.
Is your smart phone using mobile data rather than Wi-Fi?
• In the smart phone's settings, turn off Mobile Data, turn on Wi-Fi,
and then register the product.
Does the name(SSID) of the wireless router set correctly?
• The wireless network name (SSID) should be a combination of
English letters and numbers. (Do not use special characters.)
Is the frequency of the wireless router not 2.4GHz?
• When connecting the product via Wi-Fi, only a 2.4GHz network
can be used. Set the wireless router to 2.4GHz and then connect.
To check the frequency of your wireless router, contact your
Internet carrier or router manufacturer.
Are the product and the wireless router too far apart?
• If the distance between the product and the wireless router is too
great, the wireless signal may be weak, and the connection may
not be smooth. Move the wireless router closer to the product.
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