Page 1 User’s Guide NPD4893-05 EN...
Page 2: Copyright And Trademarks
The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 3 General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. © 2013 Seiko Epson Corporation. All rights reserved.
Page 4: Table Of Contents
Operating System Versions....9 Using Epson Connect Service....10 Copying Documents.
Page 5 Maintenance Box ......118 Starting Epson Scan Driver....79 Starting Other Scanning Software.
Page 6 Problems When Starting a Scan....185 How to unblock Epson Event Manager..185 Diagnosing the Problem....158 Using the Automatic Document Feeder (ADF) Checking product status.
Page 7 Technical Support Web Site....205 Contacting Epson Support....205 Before Contacting Epson.
Page 8: Introduction
User’s Guide Introduction Introduction Where to Find Information The latest version of the following manuals are available on the Epson support website. http://www.epson.eu/Support (Europe) http://support.epson.net/ (outside Europe) ❏ Start Here (paper): Provides you with an introduction to the product and services.
Page 9: Caution, Important And Note
User’s Guide Introduction WF-7610 WF-7611 WF-7620 WF-7621 WF-3620 WF-3621 WF-3640 Scan to a network folder Australia Australia Scan to an email and New and New ✓ ✓ ✓ ✓ ✓ Forward fax to a Zealand Zealand network folder only only Forward fax to an email ✓...
Page 10: Using Epson Connect Service
❏ Mac OS X refers to Mac OS X 10.5.8, 10.6.x, 10.7.x, 10.8.x. Using Epson Connect Service Using Epson Connect and other companies’ services, you can easily print directly from your smartphone, tablet PC or laptop, anytime and practically anywhere even across the globe! For more information about the printing and other services, visit the following URL;...
Page 11: Important Instructions
User’s Guide Important Instructions Important Instructions Safety Instructions Read and follow these instructions to ensure safe use of this product. Make sure you keep this guide for future reference. Also, be sure to follow all warnings and instructions marked on the product. ❏...
Page 12: Product Advisories And Warnings
User’s Guide Important Instructions ❏ For WF-7610 Series/WF-7620 Series: The product is heavy and should not be lifted or carried by fewer than two persons. When lifting the product, the two persons should assume the correct positions (see below). Note: The following provides safety instructions for ink cartridges.
Page 13 User’s Guide Important Instructions ❏ If you use an extension cord with the product, make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
Page 14: Using The Product With A Wireless Connection
User’s Guide Important Instructions Using the product with a wireless connection ❏ Radio waves from this product may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this product inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.
Page 15: Protecting Your Personal Information
User’s Guide Important Instructions Copying of the following items is prohibited by law: ❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities ❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage ❏...
Page 16: Getting To Know Your Product
User’s Guide Getting to Know Your Product Getting to Know Your Product Note: The illustrations in this manual are from a similar product model. Although they may differ from your actual product, the method of operation is the same. Product Parts WF-7610 Series/WF-7620 Series ADF cover ADF lever...
Page 17 User’s Guide Getting to Know Your Product Edge guides Rear paper feed slot Output tray Output tray extension Stopper Edge guides Paper cassette Paper cassette cover Document cover Scanner glass Control panel Memory card slot Memory card light External interface USB port...
Page 18 User’s Guide Getting to Know Your Product Scanner unit Ink cartridge cover Ink cartridge holder Print head (under the ink cartridge holder) Maintenance box Rear cover 1 Rear cover 2 (Auto Duplexer) AC inlet LINE port EXT. port LAN port USB connector...
Page 19: Wf-3620 Series/Wf-3640 Series
User’s Guide Getting to Know Your Product WF-3620 Series/WF-3640 Series ADF cover Automatic Document Feeder (ADF) Edge guide ADF input tray (place your originals here to be copied) ADF output tray (your originals are ejected here as they are copied)
Page 20 User’s Guide Getting to Know Your Product Document cover Scanner glass Control panel Memory card slot Memory card light External interface USB port Scanner unit Ink cartridge cover Ink cartridge holder Print head (under the ink cartridge holder)
Page 21: Guide To The Control Panel
User’s Guide Getting to Know Your Product Maintenance box Rear cover (Auto Duplexer) AC inlet LINE port EXT. port LAN port USB connector Guide to the Control Panel Note: ❏ Control panel design varies depending on location. ❏ Although the control panel design and what displayed on the LCD screen such as menu names and option names may differ from your actual product, the method of operation is the same.
Page 22 User’s Guide Getting to Know Your Product WF-3620 Series/WF-3640 Series Buttons/Lights Function Turns the product on or off. The power light turns on when the product is on. Flashes when the product is printing/copying/scanning/faxing, replacing an ink cartridge, charging ink, or cleaning the print head.
Page 23: Status Icons
Shows a list of the preset settings you registered. *1This button is only available for the WF-7610 Series/WF-7620 Series. *2These buttons are only available for the WF-3620 Series. Status icons The following icons are displayed on the control panel depending on the product’s status. Press the Wi-Fi icon or network status icon to check the current network settings and make Wi-Fi settings.
Page 24: Icons For Each Mode
User’s Guide Getting to Know Your Product Icons Description Indicates that there is no Wi-Fi connection. Indicates that a Wi-Fi network error has occurred or the product is searching for a connection. Indicates that a Wi-Fi connection has been established. The number of bars indicates the connection's signal strength.
Page 25: Status Menu
User’s Guide Getting to Know Your Product Icons Description Shows the status of Epson Connect service. “Using Epson Connect Service” on page 10 & Opens Eco Mode settings screen. “System Administration Settings” on page 111 & Enters Setup mode. “Setup Mode” on page 110 &...
Page 26 User’s Guide Getting to Know Your Product Icons Description Switches the character type. 123#: Allows you to enter numbers and symbols. ABC: Allows you to enter the alphabet. ÁÄÂ: Allows you to enter special characters such as umlauts and accents. Changes the keyboard layout.
Page 27: Paper And Media Handling
You can achieve good results with most types of plain paper. However, coated papers provide superior prints because they absorb less ink. Epson provides special papers that are formulated for the ink used in Epson ink jet products, and recommends these papers to ensure high-quality results.
Page 28 27.5 mm ✓ 27.5 mm 27.5 mm ✓ 27.5 mm 27.5 mm ✓ 27.5 mm 27.5 mm ✓ User defined Thick paper Legal Letter User defined Envelope ✓ Epson Bright White Ink Jet Paper Epson Photo Quality Ink Jet Paper...
Page 29 2-sided Media Type Size paper paper rear paper printing printing cassette 1 feed slot cassette 2 ✓ Epson Matte Paper - ✓ Heavyweight ✓ ✓ Epson Premium Glossy Photo ✓ Paper ✓ 10 × 15 cm (4 × 6 ✓...
Page 30 User’s Guide Paper and Media Handling WF-3620 Series/WF-3640 Series Loading capacity (sheets or height) Borderless 2-sided Media Type Size paper paper rear paper printing printing cassette 1 feed slot cassette 2 ✓ Legal Plain Paper ✓ Letter 27.5 mm 27.5 mm ✓...
Page 31: Paper Type Settings On The Lcd Screen
❏ The availability of paper varies by location. ❏ When printing on genuine Epson paper at a user defined size, only Standard or Normal print quality settings are available. Although some printer drivers allow you to select a better print quality, the printouts are printed using Standard or Normal.
Page 32: Paper Type Settings From The Printer Driver
Color Colored paper Recycled Recycled paper Thick paper Thick-Paper plain papers Epson Bright White Ink Jet Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy Epson Premium Semigloss Photo Paper Prem. Semigloss Epson Photo Paper, Glossy Glossy Epson Matte Paper –...
Page 33: Loading Paper Into The Paper Cassette
Paper and Media Handling Note: The availability of special media varies by location. For the latest information on media available in your area, contact Epson support. “Technical Support Web Site” on page 205 & Loading Paper into the Paper Cassette Follow these steps to load paper: Pull the paper cassette all the way out.
Page 34 User’s Guide Paper and Media Handling Note: When using paper larger than A4, extend the paper cassette to the symbol on the cassette. Slide the edge guide to adjust to the paper size you will use. Note: Paper larger than Legal size is only available for the WF-7610 Series/WF-7620 Series. Load paper toward the edge guide with printable side face down, and check that the paper is not sticking out from the end of the cassette.
Page 35 For plain paper, do not load paper above the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media. “Selecting Paper” on page 27 &...
Page 36: Loading Envelopes Into The Paper Cassette
User’s Guide Paper and Media Handling Keep the cassette flat and slowly and carefully reinsert it all the way into the product. Note: When you insert the paper cassette, the screen for making paper size and paper type settings is automatically displayed.
Page 37 User’s Guide Paper and Media Handling Pull the paper cassette 1 all the way out. For WF-7610 Series/WF-7620 Series: Remove the cover. Pinch and slide the edge guides to the sides of the paper cassette. Load envelopes lengthwise with the flap facing up and to the right. Note: Make sure the number of envelopes does not exceed the limit.
Page 38 User’s Guide Paper and Media Handling Slide the edge guides to the edges of the envelopes and check that the envelopes are not sticking out from the end of the cassette. Note: Even if you do not feel a click, slide the edge guides to the edges of the envelopes. For WF-7610 Series/WF-7620 Series: Put the paper cassette cover back on.
Page 39: Loading Paper And Envelopes Into The Rear Paper Feed Slot
User’s Guide Paper and Media Handling Note: When you insert the paper cassette, the screen for making paper size and paper type settings is automatically displayed. Make sure the paper settings match the paper you have loaded. Slide out the output tray and raise the stopper. Note: ❏...
Page 40 User’s Guide Paper and Media Handling Slide out the output tray, and raise the stopper. Open the rear paper feed slot. While holding only one sheet of paper with the printable side face-up at the center of the rear paper feed slot, slide the edge guides until they are flush with the edges of the paper.
Page 41 User’s Guide Paper and Media Handling Note: ❏ When loading envelopes, load the short edge first with the flap facing down. ❏ Do not use envelopes that are curled or folded. ❏ Flatten the envelope and the flaps before loading. ❏...
Page 42: Placing Originals
Capacity 35 sheets or 3.5 mm or less *1For the WF-3620 Series/WF-3640 Series, you cannot automatically scan both sides of A5 and Legal size paper. *2B4 and A3 documents are only available for the WF-7610 Series/WF-7620 Series. *3For the WF-3620 Series/WF-3640 Series, the loading capacity of Legal size is 10 sheets.
Page 43 User’s Guide Paper and Media Handling Insert the originals face-up and short edge first into the Automatic Document Feeder. Note: Do not load documents above the H arrow mark inside the edge guide. Slide the edge guide until it is flush with the originals. Note: For 2-up Copy layout, place the original as shown.
Page 44: Scanner Glass
Open the document cover and place your original face-down on the scanner glass. Slide the original to the corner. Note: See the following sections if any problems occur with the scanning area or the scanning direction when using EPSON Scan. “The edges of your original are not scanned” on page 188 &...
Page 45 User’s Guide Paper and Media Handling Important: The following memory cards require an adapter. Attach it before inserting the card into the slot, otherwise the card may get stuck. ❏ miniSD, microSD, miniSDHC, microSDHC, microSDXC ❏ Memory Stick Micro Insert one card at a time. Check the light stays on.
Page 46 User’s Guide Paper and Media Handling Note: If the Memory Device Interface settings are set to Disable, the memory card is not recognized.
Page 47: Copying
User’s Guide Copying Copying Copying Documents Basic copying Follow the steps below to copy documents. Load paper in the paper cassette. “Loading Paper into the Paper Cassette” on page 33 & Note: To copy on a single sheet of thick paper or paper with binding holes, load the paper into the rear paper feed slot after sending the job in step 7.
Page 48: Printing
User’s Guide Printing Printing Printing from the Control Panel Follow the steps below to print from the control panel without using a computer. You can print data from a memory card or an external USB device. Printing a JPEG file Load paper.
Page 49: Printing A Tiff File
User’s Guide Printing Printing a TIFF file Load paper. “Loading Paper into the Paper Cassette” on page 33 & “Loading Paper and Envelopes into the Rear Paper Feed Slot” on page 39 & Insert a memory device. “Inserting a Memory Card” on page 44 &...
Page 50 Note for Windows users: ❏ Your printer driver automatically finds and installs the latest version of the printer driver from Epson’s Web site. Click the Software Update button in your printer driver’s Maintenance window, and then follow the on-screen instructions.
Page 51: Basic Operations
Depending on your application, the Page Setup menu may not appear in the File menu. Print Click Print on the File menu of your application. Epson Printer For Mac OS X 10.8 or 10.7, click System Preferences on the Apple menu and then click Print & Utility 4 Scan.
Page 52 User’s Guide Printing Note: ❏ The screen shots in this manual may vary depending on the model. ❏ Before you print, load paper properly. “Loading Paper into the Paper Cassette” on page 33 & “Loading Envelopes into the Paper Cassette” on page 36 &...
Page 53 User’s Guide Printing Check Borderless to print borderless photos. “Selecting Paper” on page 27 & If you want to control the amount of the image that extends beyond the edges of the paper, click the Settings button, select Auto Expand as the Method of Enlargement, and then adjust the Amount of Enlargement slider.
Page 54 User’s Guide Printing Access the Print dialog box. “Accessing the printer driver for Mac OS X” on page 51 & Note: If the simplified dialog box is displayed, click the Show Details button (for Mac OS X 10.8 or 10.7) or the d button (for Mac OS X 10.6 or 10.5.8) to extend this dialog box.
Page 55: Canceling Printing
User’s Guide Printing Select Print Settings from the pop-up menu. Select the appropriate Paper Source setting. Select the appropriate Media Type setting. “Paper type settings from the printer driver” on page 32 & Select the appropriate Print Quality setting. Note: If you are printing high-density data on plain paper, letterhead, or preprinted paper, select Standard-Vivid to make your printout vivid.
Page 56 Note: You cannot cancel a print job that has been completely sent to the product. In this case, cancel the print job by using the product. Access the EPSON Status Monitor 3. “For Windows” on page 159 & Click the Print Queue button. The Windows Spooler appears.
Page 57: Other Options
Printing photos the easy way Epson Easy Photo Print lets you lay out and print digital images on various types of paper. The step-by-step instructions in the window let you preview the printed images and get the effects you want without having to make any difficult settings.
Page 58: Product Presets (For Windows Only)
Click Start, point to All Programs, point to Epson Software, then click Easy Photo Print. For Mac OS X Double-click the Applications folder on your Mac OS X hard drive, then double-click in turn on the Epson Software and Easy Photo Print folders and finally double-click the Easy Photo Print icon.
Page 59 ❏ Manual 2-sided printing is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
Page 60: Fit To Page Printing
User’s Guide Printing Check the other settings and print. Note: ❏ When printing automatically, and if you are printing high-density data such as photos or graphs, we recommend making the settings in the Print Density Adjustment window. ❏ The actual binding margin may be different from the specified settings depending on your application. Experiment with a few sheets to examine actual results before printing the entire job.
Page 61: Pages Per Sheet Printing
User’s Guide Printing Product settings for Windows Access the printer settings. “Accessing the printer driver for Windows” on page 50 & Select Reduce/Enlarge Document and Fit to Page in the More Options tab, and then select the size of the paper you are using from Output Paper.
Page 62: Anti-Copy Pattern Printing
User’s Guide Printing Product settings for Windows Access the printer settings. “Accessing the printer driver for Windows” on page 50 & Select 2-Up or 4-Up as Multi-Page in the Main tab. Click Page Order, and make the appropriate settings. Check the other settings and print. Product settings for Mac OS X Access the Print dialog box.
Page 63: Only)
User’s Guide Printing Click Watermark Features on the More Options tab, and then select an Anti-Copy Pattern from the Anti-Copy Pattern list. Note: ❏ This feature is available only with the following settings selected. Paper Type: plain papers Quality: Standard Auto 2-Sided Printing: Off Borderless: Off Color Correction: Automatic...
Page 64: Header/Footer Printing (For Windows Only)
User’s Guide Printing Click Watermark Features on the More Options tab, and then select a watermark from the Watermark list. Note: ❏ If you want to create your own watermark, click Add/Delete. For more details about each setting, see the online help.
Page 65: Administrator Settings For Printer Driver (For Windows Only)
User’s Guide Printing Click OK to return to the More Options window. Click OK to close the printer settings window and print. Administrator Settings for Printer Driver (for Windows Only) Administrators can lock the following printer driver settings for each user to prevent unintended changes of the settings.
Page 66 User’s Guide Printing Make the appropriate settings. For more details about each setting, see the online help. Click OK.
Page 67: Scanning
User’s Guide Scanning Scanning Scanning from the Control Panel You can scan documents and send the scanned image from the product to a connected computer, a memory device, a network folder, and send the scanned image by attaching to an email. Note: ❏...
Page 68: Scanning To A Folder
User’s Guide Scanning Scanning to a folder The Scan to Network Folder/FTP function allows you to save scanned images to a folder on a server. You can specify a saved folder by entering a folder path directly, but it may be easier if you register a saved folder and configure the folder settings in Contacts first before you use this function.
Page 69: Scanning To A Computer
Press one of the x buttons to set the color mode, and then start scanning. Your scanned image is sent by email. Scanning to a computer Note: Make sure you have installed the Epson Event Manager before using this function. “Installing the software” on page 148 & Place original.
Page 70: Scan Mode Menu List
Office Mode lets you quickly scan text documents without previewing your image. Note: ❏ If you install Epson Scan in Windows Server 2012, Server 2008 and Server 2003, you must have been done install to Desktop Experience. ❏ See the Help for more details on Epson Scan.
Page 71 In the File Save Settings window, select the Type setting and then click OK. Note: ❏ If the Show this dialog box before next scan check box is cleared, Epson Scan starts scanning immediately without displaying the File Save Settings window.
Page 72: Scanning In Professional Mode
This mode is recommended for advanced users. Note: ❏ If you want to install Epson Scan on Windows Server 2012, Server 2008, or Server 2003, you have to install Desktop Experience first. ❏ See the Help for more details on Epson Scan.
Page 73 User’s Guide Scanning Select Professional Mode from the Mode list. Select the Document Source setting. Select Photo or Document as the Auto Exposure Type setting. Select the Image Type setting.
Page 74: Image Adjustment Features
& Note for the Automatic Document Feeder (ADF): ❏ The ADF loads your first document page, and then Epson Scan prescans it and displays it in the Preview window. The ADF then ejects your first page. Place your first document page on top of the rest of the pages, and then load the entire document into the ADF.
Page 75 User’s Guide Scanning Histogram Adjustment Provides a graphical interface for adjusting highlight, shadow, and gamma levels individually. Tone Correction Provides a graphical interface for adjusting tone levels individually. Image Adjustment Adjusts brightness and contrast and the balance of red, green, and blue colors in the overall image.
Page 76 User’s Guide Scanning Descreening Removes rippled patterns (known as moiré) that can appear in subtly shaded image areas such as skin tones. Color Restoration Restores the colors in faded photos automatically. Backlight Correction Removes shadows from photos that have too much background light. Dust Removal Removes dust marks from your originals automatically.
Page 77: Previewing And Adjusting The Scan Area
❏ Some of the settings that you change after previewing an image are reset if you change the preview mode. ❏ Depending on your document type and the Epson Scan mode you are using, you may not be able to change the preview type.
Page 78 User’s Guide Scanning ❏ To draw the marquee manually, position the pointer in the area where you want to place the corner of your marquee and click. Drag the cross-hairs over the image to the opposite corner of the desired scan area. ❏...
Page 79: Software Information
Some scanning software may not be included in some countries. Epson Event Manager Epson Event Manager allows you to assign any of the product's buttons to open a scanning program. You can also save frequently used scanning settings, which can speed up your scanning projects.
Page 80 ❏ Windows: Click the icon in the upper right corner of the screen. ❏ Mac OS X: Click menu > Help > Epson Event Manager Help. Presto! PageManager This software lets you scan, manage, and share your photos or documents. Note: The Presto! PageManager software CD may be supplied with your product.
Page 81: Faxing
This product’s fax features are designed to work over standard analogue telephone lines (PSTN = Public Switched Telephone Network) and PBX (Private Branch Exchange) telephone systems. (Depending on the environment, some PBX telephone systems may not be supported.) Epson cannot guarantee compatibility with all digital phone environments, especially under the following conditions.
Page 82: Connecting A Phone Device
User’s Guide Faxing Important: ❏ If you have a PBX console in the room, connect from the console to the LINE port. ❏ Do not remove the cap from the EXT port of the product when you are not connecting your phone. DSL or ISDN Connect a phone cable from your DSL modem, terminal adapter, or ISDN router to the LINE port on the back of the product.
Page 83: Setting Up For Faxing
User’s Guide Faxing Connect a second phone cable to your telephone or answering machine and to the EXT port. Important: ❏ When sharing a single phone line with the phone and the product, make sure you connect the phone to the product’s EXT port.
Page 84 User’s Guide Faxing Using the Fax Setting Wizard The product’s Fax Setting Wizard menu guides you through setting up the basic fax features. The wizard is automatically displayed when the product is turned on for the first time. If you have already configured the settings, skip this section unless you need to change the settings.
Page 85 User’s Guide Faxing On the Receive Mode Setting screen, select Yes if you have connected an external telephone or answering machine to the product, and then go to the next step. If you select No, Receive Mode is automatically set to Auto. Go to Step 10.
Page 86 User’s Guide Faxing Select System Administration. Select Fax Settings. Select Basic Settings. Select Line Type. Select PBX. Select Use or Do Not Use on the Access Code screen. If you select Use, go to the next step. Enter an external access code in the Access Code field. Note: When connecting to a PBX phone system, we recommend making the access code setting first.
Page 87: Advanced Settings
User’s Guide Faxing Select the number of rings, which is at least one ring greater than that of the answering machine. Note: The answering machine picks up every call faster than the product, but the product can detect fax tones and start receiving faxes.
Page 88: Sending Faxes
Installing FAX Utility for faxing from a computer Epson FAX Utility allows you to send a fax from a computer and save received faxes in a specified folder. Follow the procedure below to install FAX Utility. PC-FAX Driver is installed at the same time. This is necessary for sending faxes.
Page 89 2-Sided, and then On. You cannot fax double-sided documents in color. Specify the fax recipients using one or a combination of the following methods. You can send a monochrome fax to up to 200 recipients (WF-7610 Series/WF-7620) or 100 recipients (WF-3620 Series/WF-3640 Series). Manually entering a fax number Press the Enter a Fax Number field and enter the fax number (up to 64 digits).
Page 90: Other Options
User’s Guide Faxing Go to Step 6 if you do not want to preview before sending. To preview the fax (monochrome fax only), press Preview on the fax top screen. The product starts scanning the documents and displays the scanned image on the LCD screen. To start sending the fax, go to Step 6.
Page 91 User’s Guide Faxing before you press x (Color) or x (B&W). Note that a fax job sent from a computer is given priority over Priority Send fax jobs. ❏ Saving on connection times and fees by using batch operations (Batch Send) When the Batch Send option is enabled (disabled by default), the product checks all of the faxes waiting to be sent in its memory, and then groups faxes for the same recipient together to send them as a batch.
Page 92 User’s Guide Faxing Press x (B&W) to start scanning the fax. The scanned image is sent at the specified time. If the product is powered off at the specified time, the fax is sent when the product is turned on. Sending a fax on demand (fax polling) The Polling Send function allows you to store one scanned document (up to 100 pages in monochrome) to be sent automatically upon request from another fax machine.
Page 93 Sending a fax from a computer Using Epson FAX Utility, you can fax documents created using an application such as a word processing or spreadsheet application directly from your computer. For information on how to install FAX Utility, see the following section.
Page 94: Receiving Faxes
User’s Guide Faxing Open the file you want to fax. Select the Print menu from your application’s File menu. The application’s print setting screen is displayed. Windows: Select your printer (FAX) from the printer selection box, and then change the print settings as needed.
Page 95: Outputting Received Faxes
User’s Guide Faxing Outputting received faxes The product is initially set to print every fax received. You can change the settings to save received faxes in the product’s memory, on a computer, or in an external memory device, which allows you to view them first and print only when needed.
Page 96 User’s Guide Faxing ❏ Save to Computer To enable this option, use Epson FAX Utility on the computer connected to the product. “Saving received faxes on a computer” on page 99 & Received faxes are saved in a specified folder on the computer in PDF format. After you have configured FAX Utility to save faxes on a computer, you can change to Yes and Print on the product to print received faxes automatically while saving them on the computer.
Page 97: Viewing Received Faxes On The Lcd Screen
User’s Guide Faxing Destination type Explanation Select folder entries from the contact list. Folder on a server * Depending on the product, the forwarding faxes to email and to folder functions may not be supported. See the following section for more details. “Available Features”...
Page 98: Receiving A Fax By Polling
User’s Guide Faxing Important: Delete faxes after you print or view them to prevent the memory from becoming full. When the memory is full, the product cannot receive or send faxes. Note for printing: If the incoming fax is larger than the paper in the cassette used for fax function, it is reduced to fit or printed on multiple pages, depending on the Auto Reduction setting you select.
Page 99: Saving Received Faxes On A Computer
& Setup > System Administration > Fax Settings > Receive Settings > Remote Receive Saving received faxes on a computer Using Epson FAX Utility, you can save received faxes on a computer in PDF format. For information on how to install FAX Utility, see the following section.
Page 100: Printing A Fax Report
User’s Guide Faxing Press on the control panel. Select Job Monitor, and then select Communication Job or Print Job. Select a target job from the list. A detailed information screen is displayed showing the available actions. Checking sent/received fax jobs You can check the history of sent or received fax jobs.
Page 101: Fax Mode Menu List
User’s Guide Faxing Select one of the two options for automatic printing. ❏ Off The report is not printed automatically. ❏ On(Every 30) The report is automatically printed every time 30 sent/received fax jobs are completed. ❏ On(Time) You can specify when to print the report automatically. Printing a fax report manually You can print a variety of fax report when you want.
Page 102: Making Contact List Settings
“Email Server Settings” on page 139 & Open the contacts list from the Home menu, Scan mode, or Fax mode. Note for the WF-3620 Series/WF-3640 Series: You can access Contacts from Scan mode or Fax mode. Press Menu. Select Add Entry.
Page 103: Creating A Group
By adding contacts to a group list, you can send a fax or a scanned image by email to multiple destinations at the same time. Open the contacts list from the Home menu, Scan mode, or Fax mode. Note for the WF-3620 Series/WF-3640 Series: You can access Contacts from Scan mode or Fax mode. Press Menu.
Page 104 User’s Guide Making Contact List Settings Enter a word to identify the entry in Index Word. You can enter up to 30 characters. This index word can be useful when searching for an entry from the contact list. Press Proceed. Select an entry that you want to register in the group list.
Page 105: Menu List Of Control Panel
User’s Guide Menu List of Control Panel Menu List of Control Panel You can use this product as a printer, copier, scanner, and fax. When using one of these functions, except the printer function, select your desired function by pressing the corresponding Mode button on the control panel. Each mode’s main screen appears as you select the mode.
Page 106: Memory Device Mode
User’s Guide Menu List of Control Panel Menu Settings and Description Dry Time Select the drying time when copying on both sides of paper. * This function is only supported by the WF-7610 Series/WF-7620 Series. Memory Device Mode Note: Setting item may varies depending on the print format. Format Menu Settings and Description...
Page 107: Fax Mode
User’s Guide Menu List of Control Panel Fax Mode Menu Settings and Options Menu Fax Send Settings Resolution Select the resolution of the outgoing fax. Select Photo for documents that contains a lot of images. Density Select the density of the outgoing fax. When sending text-based monochrome documents, select Auto.
Page 108 User’s Guide Menu List of Control Panel Scan to Memory Device Menu Settings and Description Format Select the file format for the scanned image. When you select TIFF (Multi Page), the image is scanned in monochrome. Settings See the Scan to Email menu list. Scan to Network Folder/FTP Menu Settings and Description...
Page 109 * This function is only supported by the WF-7610 Series/WF-7620 Series. Scan to Computer (WSD) Available for computers running Windows 8/7/Vista. Scan to Cloud For instructions on using Scan to Cloud, visit the Epson Connect portal site. “Using Epson Connect Service” on page 10 &...
Page 110: Setup Mode
You can see the current email server settings. Epson Connect Status You can check whether your printer is registered or connected to Epson Connect or Google Cloud Print service. Google Cloud Print “Using Epson Connect Service” on page 10 &...
Page 111: System Administration Settings
❏ Entering the Eco Mode from the Home menu. ❏ Adding, deleting, and editing the Preset settings and the contact list The password set in Lock Setting is also necessary when making settings in Epson WebConfig or EpsonNet Config. Note: If you forget your password, contact your dealer.
Page 112 Advanced Setup For details on the setting items, see the online Network Guide. Epson Connect Services For instructions on use, see the Epson Connect guide. “Using Epson Connect Service” on page 10 & Google Cloud Print Services...
Page 113 User’s Guide Menu List of Control Panel Menu Settings and Description Copy Settings Make the User Default Settings. The settings made in this menu are displayed as the default settings in each mode. For details on the settings items, see the menu list for each mode. Scan Settings “Copy Mode”...
Page 114 User’s Guide Menu List of Control Panel Menu Settings and Description Output Settings Fax Output “Outputting received faxes” on page 95 & Auto Select whether large received faxes are reduced in size Reduction to fit on the paper size in the selected paper cassette, or printed at their original size on multiple sheets.
Page 115 User’s Guide Menu List of Control Panel Menu Settings and Description Basic Settings Fax Speed Indicates the speed at which you transmit and receive faxes. Indicates whether or not to use Error Correction Mode to automatically correct fax data sent/received with errors due to the line or any other problems.
Page 116: Contacts
Follow the steps below to create a preset. Press Presets on the Home screen (for the WF-3620 Series, press ), select Add New, and then select a function. The top screen of the selected function is displayed.
Page 117: Status Menu
You can also create presets in each function mode by pressing Preset on the top screen of the selected function (for the WF-3620 Series, press To call up the preset, press Presets on the Home screen (for the WF-3620 Series, press ), and then select the preset you want to use from the preset list.
Page 118: Ink Cartridge And Consumable Information
Cyan Magenta Yellow WF-7610 Alarm Clock WF-7620 WF-3620 27XL 27XL 27XL 27XL WF-3640 27XXL * For information on Epson’s ink cartridge yields, visit the following website. http://www.epson.eu/pageyield Product Black Cyan Magenta Yellow For Australia/New Zealand WF-7610 252XL 252XL 252XL 252XL...
Page 119 User’s Guide Ink Cartridge and Consumable Information Part number Maintenance Box T6711...
Page 120: Replacing Ink Cartridges
User’s Guide Replacing Ink Cartridges Replacing Ink Cartridges Ink Cartridge Safety Instructions, Precautions, and Specifications Safety instructions Observe the following when handling the ink cartridges: ❏ Keep ink cartridges out of the reach of children. ❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water.
Page 121: Precautions On Ink Cartridge Replacement
Read all of the instructions in this section before replacing the ink cartridges. ❏ Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic product behavior.
Page 122: Ink Cartridge Specifications
❏ You cannot use the cartridges that came with your product for the replacement. Ink Cartridge Specifications ❏ Epson recommends using the ink cartridge before the date printed on the package. ❏ The ink cartridges packaged with your product are partly used during initial setup. In order to produce high quality printouts, the print head in your product will be fully charged with ink.
Page 123: For Mac Os X
Note: ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box. ❏ Depending on current settings, the simplified status monitor may be displayed. Click the Details button to display the window above.
Page 124: Using The Control Panel
Click the EPSON Status Monitor icon. The EPSON Status Monitor appears. Note: ❏ The graphic displays the ink cartridge status when EPSON Status Monitor was first opened. To update the ink cartridge status, click Update. ❏ The ink levels displayed are an approximate indication.
Page 125: Temporary Printing With Black Ink When Color Ink Cartridges Are Expended
Note for Windows: This function is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
Page 126 User’s Guide Replacing Ink Cartridges When EPSON Status Monitor 3 tells you to cancel your print job, click Cancel or Cancel Print to cancel your print job. Note: If the error stating that a color ink cartridge is expended originates with another computer on the network, you may need to cancel the print job at the product.
Page 127: For Mac Os X
User’s Guide Replacing Ink Cartridges Print your file. EPSON Status Monitor 3 is displayed on your computer screen again. Click Print in Black to print with black ink. For Mac OS X Follow the steps below to continue printing temporarily with black ink.
Page 128: Conserving Black Ink When The Cartridge Is Low (For Windows Only)
Note for Windows: This function is available only when EPSON Status Monitor 3 is enabled. To enable the status monitor, access the printer driver and click the Maintenance tab followed by the Extended Settings button. In the Extended Settings window, check the...
Page 129: Replacing An Ink Cartridge
User’s Guide Replacing Ink Cartridges The window below appears when black ink runs low and there is more color ink than black ink. It appears only when plain papers is selected as the paper type, and Standard is selected as the Quality. The window gives you the option to either continue using black ink normally or conserve black ink by using a mixture of color inks to create black.
Page 130 User’s Guide Replacing Ink Cartridges Important: ❏ Do not move the ink cartridge holder by hand; otherwise, you may damage the product. ❏ Do not lift up the scanner unit when the document cover is open. Open the ink cartridge cover. Pinch and remove the ink cartridge.
Page 131 User’s Guide Replacing Ink Cartridges Gently shake new replacement cartridges four or five times and remove the replacement ink cartridge from its package. Note: ❏ Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package. ❏...
Page 132 User’s Guide Replacing Ink Cartridges Important: ❏ You must remove the yellow tape from the cartridge before installing it; otherwise, print quality may decline or you may not be able to print. ❏ If you have installed an ink cartridge without removing the yellow tape, take the cartridge out of the product, remove the yellow tape, and then reinstall it.
Page 133: Maintaining Your Product And Software
Make sure that no warnings or errors are indicated in the control panel. Make sure that A4-size paper is loaded in the paper cassette. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 51 &...
Page 134: Using The Control Panel
User’s Guide Maintaining Your Product and Software Using the control panel Follow the steps below to check the print head nozzles using the product control panel. Make sure that no warnings or errors are indicated in the control panel. Make sure that A4-size paper is loaded in the paper cassette. Enter Setup mode from the Home menu.
Page 135: Using The Head Cleaning Utility For Windows
Follow the steps below to clean the print head using the Head Cleaning utility. Make sure that no warnings or errors are indicated in the control panel. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 51 &...
Page 136: Using The Control Panel
User’s Guide Maintaining Your Product and Software Using the control panel Follow the steps below to clean the print head using the product control panel. Make sure that no warnings or errors are indicated in the control panel. Enter Setup mode from the Home menu. Select Maintenance.
Page 137: Using The Print Head Alignment Utility For Mac Os X
Make sure that no warnings or errors are indicated in the control panel. Make sure A4-size paper is loaded in the paper cassette 1. Access the Epson Printer Utility 4. “Accessing the printer driver for Mac OS X” on page 51 &...
Page 138: Making Network Service Settings
Making Network Service Settings Web Config You can make network service settings such as Epson Connect, AirPrint, or Google Cloud Print using a Web browser on your computer, smartphone, tablet PC, or laptop that is connected to the same network as the product.
Page 139: Email Server Settings
Contact your internet service provider to confirm the authentication method of the email server. The product may not be able to communicate with an email server even if the authentication method is available since security may be enhanced (for example SSL communication is necessary). Visit the Epson support website for the latest information.
Page 140 User’s Guide Maintaining Your Product and Software Items Explanations Sender’s Email Address Specify the email address that the product uses to send emails. You can specify the existing email address. To make it clear that the email is being sent from the product, you can acquire an address specifically for the product and enter it here.
Page 141: Sharing The Product For Printing
User’s Guide Maintaining Your Product and Software Sharing the Product for Printing You can setup the printer so that other computers on the network can share it. The computer connected directly to the printer acts as a server. Other computers on the network access the server and share the printer.
Page 142: Cleaning The Interior Of The Product
User’s Guide Maintaining Your Product and Software ❏ Open the ADF cover and use a soft, dry, clean cloth to clean the roller and the interior of the ADF. Cleaning the interior of the product If your printouts are stained with ink, follow the steps below to clean the roller inside the product. Caution: Be careful not to touch the parts inside the product.
Page 143: Replacing Maintenance Box
Replace the maintenance box when your are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.
Page 144 Maintaining Your Product and Software For WF-7610 Series/WF-7620 Series: Open the rear cover 1. For WF-3620 Series/WF-3640 Series: Pull out the rear cover. Put your hand on the handle of the maintenance box, and then pull the box outward. Note: If ink gets on your hands, wash them thoroughly with soap and water.
Page 145: Transporting The Product
Do not tilt the used maintenance box until after it is sealed in the plastic bag. Insert the maintenance box into place as far as it will go. For WF-7610 Series/WF-7620 Series: Close the rear cover 1. For WF-3620 Series/WF-3640 Series: Reattach the rear cover. Maintenance box replacement is complete. Transporting the Product If you move the product some distance, you need to prepare it for transportation in its original box or one of a similar size.
Page 146 User’s Guide Maintaining Your Product and Software Make sure the print head is in the home position on the right. Secure the ink cartridge holder to the case with tape as shown. Close the scanner unit slowly. Unplug its power code and disconnect all other cables from the product. Remove all paper from the rear paper feed slot.
Page 147: Checking And Installing Your Software
Check the list of currently installed programs. For Mac OS X Double-click Macintosh HD. Double-click the Epson Software folder in the Applications folder and check the contents. Note: ❏ The Applications folder contains software provided by third parties. ❏ To check that the printer driver is installed, click System Preferences on the Apple menu and then click Print & Scan (for Mac OS X 10.8 or 10.7) or Print &...
Page 148: Installing The Software
User’s Guide Maintaining Your Product and Software Installing the software You can download the latest software applications from the following Epson website. http://support.epson.net/ http://www.epson.eu/Support (Europe) Uninstalling Your Software You may need to uninstall and then reinstall your software to solve certain problems or if you upgrade your operating system.
Page 149: For Mac Os X
Access the site at: http://www.epson.com Next, select the support section of your local Epson Web site. ❏ To uninstall applications, you must log on to a Computer Administrator account. You cannot uninstall programs if you log on as a limited account user.
Page 150 User’s Guide Maintaining Your Product and Software Note: If you uninstall the printer driver and the name of your product remains in the Print & Scan (for Mac OS X 10.8 or 10.7) or Print & Fax (for Mac OS X 10.6 or 10.5.8) window, select the name of your product and click the - remove button.
Page 151: Transferring Data Using An External Storage Device
User’s Guide Transferring Data Using an External Storage Device Transferring Data Using an External Storage Device You can use the product’s memory card slots or external USB port to copy files to a computer connected to the product. You can also use it to copy files on your computer to the storage device. Precautions on Storage Devices Keep the following in mind when copying files between your storage device and computer: ❏...
Page 152: Saving Files To A Storage Device
User’s Guide Transferring Data Using an External Storage Device Mac OS X: The removable disk icon ( ) appears on your desktop automatically. Double-click the removable disk icon, then select the folder in which your files are saved. Note: If you have set a volume label, it is displayed as the drive name. If you have not set the volume label, “removable disk” is displayed as the drive name on Windows XP and Server 2003.
Page 153 User’s Guide Transferring Data Using an External Storage Device Select the folder on your computer’s hard drive that contains the files you want to copy. Then select the files and drag them to the folder on your storage device. Important: For Mac OS X users When you remove the storage device, always drag the removable disk icon on your desktop into the trash before you remove the storage device or you may lose data on it.
Page 154: Error Indicators
The product will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. The Epson warranty does not cover the cost of this...
Page 155: Error Code On The Status Menu
User’s Guide Error Indicators Error Code on the Status Menu If a job does not complete successfully, check the error code displayed on the history of the each job. You can check the error code by pressing , and then select Job History. Refer to the following table to find the problem and its solution. Code Problem Solution...
Page 156 User’s Guide Error Indicators Code Problem Solution No folder has been created to save the scanned Insert another external memory device. data. The external memory device has been removed. Reinsert the external device. An error occurred while saving the data to the If the external device is accessed from a computer, wait for a external memory device.
Page 157 Make sure the product is connected to the computer or network correctly. For details, see the Network Guide. When you are using Scan to Computer, make sure you have installed Epson Event Manager. “Installing the software” on page 148 &...
Page 158: Troubleshooting For Printing/Copying
User’s Guide Troubleshooting for Printing/Copying Troubleshooting for Printing/Copying Diagnosing the Problem Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed. The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, or the status monitor.
Page 159: Checking Product Status
When you access EPSON Status Monitor 3, the following window appears: Note: ❏ If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
Page 160 Troubleshooting for Printing/Copying ❏ Current Status: If the ink is low/expended or the maintenance box is nearly full/full, the How to button appears in the EPSON Status Monitor 3 window. Clicking How to displays ink cartridge or maintenance box replacement instructions.
Page 161: Paper Jams
User’s Guide Troubleshooting for Printing/Copying You can also use this utility to check the ink cartridge status before printing. EPSON Status Monitor displays the ink cartridge status at the time it was opened. To update the ink cartridge status, click Update.
Page 162: Removing Jammed Paper From The Rear Cover
User’s Guide Troubleshooting for Printing/Copying Removing jammed paper from the rear cover WF-7610 Series/WF-7620 Series Turn the product around. Note: If you need to change the position of the product, two people are required to lift the product. Open the rear cover 1.
Page 163 User’s Guide Troubleshooting for Printing/Copying Remove the jammed paper. Pull out the rear cover 2. Carefully remove the jammed paper.
Page 164 User’s Guide Troubleshooting for Printing/Copying Carefully remove the jammed paper. Open the rear cover 2.
Page 165 User’s Guide Troubleshooting for Printing/Copying Carefully remove the jammed paper. Reattach the rear cover 2. Close the rear cover 1. WF-3620 Series/WF-3640 Series Pull out the rear cover.
Page 166 User’s Guide Troubleshooting for Printing/Copying Carefully remove the jammed paper. Carefully remove the jammed paper. Open the rear cover.
Page 167: Removing Jammed Paper From Inside The Product
User’s Guide Troubleshooting for Printing/Copying Carefully remove the jammed paper. Reattach the rear cover. Removing jammed paper from inside the product Carefully remove the jammed paper. Open the scanner unit.
Page 168 User’s Guide Troubleshooting for Printing/Copying Important: Do not lift up the scanner unit when the document cover is open. Remove all of the paper inside, including any torn pieces. Important: Do not touch the flat white cable connected to the cartridge holder. Close the scanner unit slowly.
Page 169: Removing Jammed Paper From The Paper Cassette
User’s Guide Troubleshooting for Printing/Copying Removing jammed paper from the paper cassette Pull the paper cassette all the way out. For WF-7610 Series/WF-7620 Series: Remove the cover. Remove the jammed paper from the cassette. Carefully remove any paper jammed inside the product.
Page 170 User’s Guide Troubleshooting for Printing/Copying Align the edges of the paper. For WF-7610 Series/7620 Series: Put the paper cassette cover back on. Keep the cassette flat and slowly and carefully reinsert it all the way into the product.
Page 171: Removing Jammed Paper From The Automatic Document Feeder (Adf)
Remove the stack of paper from the ADF input tray. For WF-7610 Series/WF-7620 Series: Raise the ADF lever and open the ADF cover. For WF-3620 Series/WF-3640 Series: Open the ADF cover. Important: Make sure you open the ADF cover before removing jammed paper. If you do not open the cover, the product may be damaged.
Page 172 User’s Guide Troubleshooting for Printing/Copying Open the document cover. Carefully remove the jammed paper. Close the document cover and ADF cover. Raise the ADF input tray.
Page 173: Preventing Paper Jams
❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.
Page 174: Print Quality Help
User’s Guide Troubleshooting for Printing/Copying Make the settings that you want to use to print. Click OK to close the printer settings window, and then print your file. Print Preview window opens. Select a page that has already been printed in the page list box on the left side, and then select Remove Page from the Print Options menu.
Page 175: Horizontal Banding
❏ For best results, use up ink cartridge within six months of opening the package. ❏ Try to use genuine Epson ink cartridges. ❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product.
Page 176: Incorrect Or Missing Colors
Epson recommends replacing the ink cartridges. “Replacing an ink cartridge” on page 129 & ❏ Try to use genuine Epson ink cartridges and paper recommended by Epson. Blurry or smeared print ❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.
Page 177: Miscellaneous Printout Problems
User’s Guide Troubleshooting for Printing/Copying ❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product. “Selecting Paper” on page 27 & ❏ Remove each sheet from the output tray as it is printed. ❏...
Page 178: Incorrect Margins
User’s Guide Troubleshooting for Printing/Copying ❏ Uninstall the printer driver, then reinstall it. “Uninstalling Your Software” on page 148 & ❏ If you put your computer into Hibernate or Sleep mode manually while the computer is sending a print job, pages of garbled text may be printed the next time you start your computer.
Page 179: Inverted Image
User’s Guide Troubleshooting for Printing/Copying ❏ Clean the scanner glass. “Cleaning the exterior of the product” on page 141 & Inverted image ❏ For Windows, clear the Mirror Image check box from the More Options window of your printer driver, or turn off the Mirror Image setting in your application.
Page 180: Paper Does Not Feed Correctly
❏ For plain paper, do not load paper above the line just under the H arrow mark inside the edge guide. For Epson special media, make sure the number of sheets is less than the limit specified for the media.
Page 181: Paper Is Improperly Loaded
User’s Guide Troubleshooting for Printing/Copying ❏ Remove the stack of paper and make sure that the paper is not too thin. “Paper” on page 195 & ❏ Fan the edges of the stack to separate the sheets, then reload the paper. Paper is improperly loaded If you have loaded the paper too far into the product, the product cannot feed the paper correctly.
Page 182: An Ink Error Is Indicated After You Replace The Cartridge
User’s Guide Troubleshooting for Printing/Copying ❏ If you are connecting the product to your computer via a USB hub, connect the product to the first-tier hub from your computer. If the printer driver is still not recognized on your computer, try to directly connect the product to your computer without the USB hub.
Page 183: Other Problem
User’s Guide Troubleshooting for Printing/Copying Open the ink cartridge cover. Remove and reinsert the ink cartridge and then continue with the ink cartridge installation. Close the ink cartridge cover firmly. Close the scanner unit slowly. Other Problem Printing plain papers quietly When plain paper is selected for the paper type in the printer driver, try choosing Quiet Mode for quieter operations.
Page 184: Rear Paper Feed Slot Is Removed (Only For Wf-7610 Series/Wf-7620 Series)
User’s Guide Troubleshooting for Printing/Copying Rear paper feed slot is removed (Only for WF-7610 Series/WF-7620 Series) When the rear paper feed slot is removed, reattach it by holding vertically shown as below.
Page 185: Troubleshooting For Scanning
❏ If the scanning software does not work properly, uninstall the software first and then reinstall it. “Uninstalling Your Software” on page 148 & For more details about reinstall, visit your local Epson Web site for further instructions. “Where To Get Help” on page 205 &...
Page 186: Using The Automatic Document Feeder (Adf)
❏ Make sure your cables are securely connected to the product and a working electrical outlet. Using scanning software other than Epson Scan driver ❏ If you are using any TWAIN-compliant programs, make sure that the correct product is selected as the Scanner or Source setting.
Page 187: Problems When Feeding Paper
❏ Scanning at a high resolution takes a long time. ❏ When Quiet Mode is selected, scanning may take longer. Select Quiet Mode from the pull-down list on the Epson Scan Configuration Setting screen. Problems With Scanned Images Scan quality is unsatisfactory Scan quality can be improved by changing the current settings or adjusting the scanned image.
Page 188: The Scanning Area Or Direction Is Unsatisfactory
User’s Guide Troubleshooting for Scanning ❏ Adjust the Threshold setting. Office Mode: Select Black&White as the Image Type setting, and then try adjusting the Threshold setting. Professional Mode: Select Black&White from the Image type. Make the appropriate Image Option setting and then try adjusting the Threshold setting.
Page 189 User’s Guide Troubleshooting for Scanning Multiple documents are scanned into a single file Position documents at least 20 mm (0.8 inch) apart from each other on the scanner glass. Cannot scan the area you want ❏ Depending on the documents, you may not be able to scan the area you want. Use normal preview and create marquees on the area you want to scan.
Page 190: Other Problems
“Email Server Settings” on page 139 & Problems Remain After Trying All Solutions If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings. Click Configuration, select the Other tab, and then click Reset All.
Page 191: Troubleshooting For Faxing
User’s Guide Troubleshooting for Faxing Troubleshooting for Faxing Cannot send and receive fax ❏ Make sure the phone cable is connected correctly. “Connecting to a Phone Line” on page 81 & ❏ Run the Check Fax Connection to identify the cause of the problem. &...
Page 192: Memory Full Error Occurs
User’s Guide Troubleshooting for Faxing Memory full error occurs ❏ If your product is set to save received faxes in the Inbox, delete received faxes you have already seen or print the fax. ❏ If your product is set to save received faxes on a computer or an external storage device, turn on the computer or connect the device to save the faxes to the computer or device.
Page 193: The Time And Date Of Sent Or Received Fax Jobs Is Incorrect
User’s Guide Troubleshooting for Faxing The time and date of sent or received fax jobs is incorrect If the time stamps on fax jobs are incorrect, or a scheduled fax is not sent at the specified time, the product’s clock may be running fast/slow, it may have been reset by a power failure, or the product may have been turned off for an extended period of time.
Page 194: Product Information
User’s Guide Product Information Product Information System Requirements For Windows System PC Interface Windows 8 (32-bit, 64-bit), Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP SP1 Hi-Speed USB or higher(32-bit), or XP Professional x64 Edition, Server 2012, Server 2008 R2, Server 2008, and Server 2003 For Mac OS X System...
Page 195 ❏ Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
Page 196 5.0 mm (0.20 in.) 10.0 mm (0.40 in.) 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) *1The recommended margin is 21 mm. *2The recommended margin is 50 mm. *3For WF-7610 Series/WF-7620 Series *4For WF-3620 Series/WF-3640 Series...
Page 197: Scanner Specifications
*3*4 Total thickness of 3.5 mm, up to about 35 sheets *1For the WF-3620 Series/WF-3640 Series, you cannot automatically scan both sides of A5 and Legal size paper. *2A3 and B4 documents are only available for the WF-7610 Series/WF-7620 Series.
Page 198: Fax Specifications
Speed dial numbers WF-7610 Series/WF-7620 Series: 200 WF-3620 Series/WF-3640 Series: 100 Page memory WF-7610 Series/WF-7620 Series: up to 550 pages WF-3620 Series/WF-3640 Series: up to 180 pages (Based on ITU-T No.1 chart) 2 times (with 1 minute interval) Redial Interface...
Page 199: Memory Card
User’s Guide Product Information Security Protocol SSL / TLS HTTPS Server/Client IPPS *1Complies with either IEEE 802.11b/g/n or IEEE 802.11b/g depending on location of purchase. *2Complies with WPA2 with support for WPA/WPA2 Personal. *3You can use the product in a Wi-Fi Direct and Simple AP mode even if you connect it to an Ethernet network. *4The connected device should comply with IEEE802.3az.
Page 200: Mechanical
Height: 418 mm (16.5 inches) Weight Approx. 21.7 kg (47.8 lb) without the ink cartridges and the power cord. * With the output tray extension extended. WF-3620 Series Storage Dimensions Width: 449 mm (17.7 inches) Depth: 417 mm (16.4 inches) Height: 243 mm (9.6 inches)
Page 201: Electrical
Approx. 1.7W Approx. 1.9 W Power off Approx. 0.3 W Approx. 0.4 W * For users in Belgium, power consumption when copying may vary. Check http://www.epson.be for the latest specifications. WF-7620 Series 100-240 V Model 220-240 V Model Input voltage range...
Page 202 Approx. 8.7W Sleep mode Approx. 1.7 W Approx. 1.9 W Approx. 0.3 W Approx. 0.4 W Power off WF-3620 Series 100-240 V Model 220-240 V Model Input voltage range 90 to 264 V 198 to 264 V Rated frequency range...
Page 203: Environmental
Manufacture: Askey Computer Corporation Type: WLU6117-D69 (RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 204: Interface
Australian model: AS/NZS CISPR22 Class B Epson hereby declares that the equipment Models, C441C, C481D, and C481E, are in compliance with the essential requirements and other relevant provisions of AS/NZS4268. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 205: Where To Get Help
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 206: Help For Users In Europe
User’s Guide Where To Get Help Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson support. Help for Users in Taiwan Contacts for information, support, and services are: World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available.
Page 207: Help For Users In Australia
Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 208 ❏ Enquiries on repair service and warranty Help for Users in Thailand Contacts for information, support, and services are: World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Hotline (Phone: (66)2685-9899) Our Hotline team can help you with the following over the phone: ❏...
Page 209 Phone/Fax: (62) 61-4516173 Makassar MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148 Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Page 210 User’s Guide Where To Get Help Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...
Page 211 Phone: 603-56288333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: Trunk Line:...
Page 212 Communication Mode..............108 2-sided printing................58 Compression Ratio...............109 2-up....................105 Configuration Status Sheet............110 2-up Copy..................43 Configure..................116 Confirm Address List..............115 Connection Check................112 Connection Mode.................108 Contacting Epson.................205 4-up....................105 Continuous Scan from ADF............107 Control panel...................21 Copy Settings.................113 Copying basic....................47 A4/Letter Auto Switching............111 Copyright...................2 ADF 2-Sided..................107 Country/Region................112 Admin Password................110...
Page 213 User’s Guide Index paper.....................27 Inbox Password Settings..............115 Epson Connect................10 Incorrect characters..............177 Epson Connect Services...............112 Initialize..................190 Epson Connect Status..............110 Epson Event Manager..............79 BK printing................125 Error Code..................155 BK printing in Mac..............127 Error messages................154 BK printing in Windows............125 Error Notice...................111 checking ink cartridge status in Mac OS X......123 Errors checking ink cartridge status in Windows......122...
Page 214 Problems Output Settings................114 banding..................175 blank pages................179 blurry prints................176 contacting Epson..............205 diagnosing..................158 Pages per sheet printing..............61 fax....................191 Paper incorrect characters..............177 Epson special paper..............27 incorrect colors.................176 feeding problems..............180 margins..................178 jams.....................161 mirror image................179 loading..................33, 39 paper feeding................180 loading capacity................27 paper jams..................161 printable area................196 print....................158...
Page 215 User’s Guide Index Remove Shadow................105 Replacing ink cartridges..............129 Report Format................114 Technical support.................205 Resizing pages..................60 Text Resolution................107, 109 printing documents..............51 Restore Default Settings...............116 Thick Paper..................110 Restrictions on copying..............14 TIFF....................106 Rings to Answer..............86, 113 Time Difference................112 Top Offset..................116 Top Offset in Back................116 Trademarks..................2 Transmission Report..............107 Safety information................11...

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