Providing Service Logs For Support; Rebooting The Device And Managing Device Settings - Motorola Avigilon ACC VMA-ENVR1-8P4 User Manual

4. If the network location requires authentication, enter the credentials in the Username and
Password fields.
5. Click Apply.
Service and RTP Ports panes
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To change the UDP and TCP ports used to communicate with the appliance:
In the Service Ports pane, enter the Base value to use for the HTTP, HTTPS, and UDP ports and
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click Apply. The list of ports is updated.
In the RTP Ports pane, enter the Base value to use for the UDP ports and click Apply. The
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range of ports available for RTP is updated.
Important: These changes can only take effect after the system restarts. When you are
prompted, allow the system to restart.

Providing Service Logs for Support

Use the Logs page to view service logs. The logs are typically requested by Avigilon Technical Support to
help resolve an issue.
By default, the page displays 100 warning messages from the logs.
Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs
that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical
Support.
You can filter the logs to display the information that you need:
1. In the drop down list, select the type of application log that you need. The options are:
Exception Logs
o
FCP Logs
o
Server Logs
o
WebEndpoint Logs
o
2. In the Maximum Logs drop down list, select the number of log messages you want to display each
time.
3. Enter text in the Filter field to apply a filter to the log listings.
4. Click the Sync button to display the updated logs.

Rebooting the Device and Managing Device Settings

On the Device panel use the:
Providing Service Logs for Support 12