Sharp MX-B468P User Manual

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LASER PRINTER

MX-B468P

User's Guide

April 2023

Machine type:

4602

Model:

48H

Table of Contents

Summary of Contents for Sharp MX-B468P

Page 1 LASER PRINTER MX-B468P User's Guide April 2023 Machine type: 4602 Model:...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Printer conﬁgurations............................8 Using the control panel............................9 Understanding the status of the indicator light................... 9 Selecting paper..............................10 Set up, install, and conﬁgure..............16 Selecting a location for the printer........................ 16 Attaching cables..............................
Page 3 Contents Placing separator sheets between copies....................47 Canceling a print job............................47 Adjusting toner darkness..........................47 Use printer menus..................48 Menu map................................48 Device...................................49 Print..................................59 Paper..................................67 USB Drive................................68 Network/Ports..............................70 Security................................83 Reports................................. 88 Troubleshooting..............................89 Forms Merge..............................89 Printing the Menu Settings Page........................91 Maintain the printer..................92 Checking the status of parts and supplies....................
Page 4 Contents Hardware options problems......................... 146 Issues with supplies............................147 Paper feed problems............................147 Contacting your dealer...........................150 Notices......................151 Index......................163...
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 6 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 7 Safety information CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
Page 8: Learn About The Printer
Learn about the printer Learn about the printer Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, contact the place where you purchased the printer.
Page 9: Using The Control Panel
Learn about the printer Using the control panel Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. • Set the printer to Sleep mode. •...
Page 10: Selecting Paper
Learn about the printer Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
Page 11 Learn about the printer Fiber content Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing ﬁbers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 12 Learn about the printer • Print samples on preprinted forms and letterheads considered for use before buying large quantities. This action determines whether the ink in the preprinted form or letterhead affects print quality. • When in doubt, contact your paper supplier. •...
Page 13 Learn about the printer Paper size Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided 550‑sheet tray 550‑sheet tray printing Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Universal 105 x 148 mm to 215.9 x...
Page 14 Learn about the printer Paper size Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided 550‑sheet tray 550‑sheet tray printing C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope 76.2 x 127 mm to 215.9 x 359.92 mm...
Page 15 Learn about the printer Paper type Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided printing 550‑sheet tray 550‑sheet tray Rough envelope * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported.
Page 16: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 17: Attaching Cables
Set up, install, and conﬁgure Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 110 mm (4.33 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 18: Managing Contacts
Set up, install, and conﬁgure Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Bookmarks >...
Page 19: Loading Paper And Specialty Media
Set up, install, and conﬁgure • To edit contact information, touch the contact name. • To create a group, touch on top of the screen, and then touch Create Group. If necessary, specify a login method to allow application access. •...
Page 20 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the guides ﬁt snugly against the paper.
Page 21 Set up, install, and conﬁgure Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder.
Page 22 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: • Load letterhead faceup with the header toward the rear of the printer for one‑sided printing. • Load letterhead facedown with the header toward the front of the printer for two‑sided printing. •...
Page 23: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure Installing and updating software, drivers, and ﬁrmware Installing the printer software Notes: • The print driver is included in the software installer package. • For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print on an AirPrint-certiﬁed printer.
Page 24 Set up, install, and conﬁgure Select a printer sharing option, and then click Next. Click Finish. For Macintosh users From a computer, open Printers & Scanners. Click , and then select a printer. From the Use menu, select a print driver. Notes: •...
Page 25: Installing Hardware Options
Set up, install, and conﬁgure Follow the instructions on the screen. If the printer supports applications, then do the following: Click Apps > select the application > Conﬁgure. Click Export or Import. Adding available options in the print driver For Windows users Open the printers folder.
Page 26 Set up, install, and conﬁgure • MarkNet N8450 Wireless Print Server • Trusted Platform Module Notes: • An intelligent storage drive is required to activate Forms Merge and some IPDS features. • Some options are available only in some printer models. For more information, contact your dealer. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn...
Page 27 Set up, install, and conﬁgure Installing the intelligent storage drive CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 28 Set up, install, and conﬁgure Locate the ISD connector. Insert the ISD to its connector.
Page 29 Set up, install, and conﬁgure Close the controller board access cover, and then install the screw. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 30 Set up, install, and conﬁgure Unpack the internal solutions port (ISP) kit. • RS-232C Serial Interface Card • Parallel 1284-B Interface Card • MarkNet N8230 Fiber Ethernet ISP extended cable Mounting bracket Thumbscrews Housing Remove the preinstalled interface cable from the ISP.
Page 31 Set up, install, and conﬁgure Install the ISP into its housing. Secure the ISP in place, and then attach the ISP extended cable.
Page 32 Set up, install, and conﬁgure Using a ﬂat‑head screwdriver, remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Page 33 Set up, install, and conﬁgure Close the ISP kit, and then install the screw. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 34 Set up, install, and conﬁgure Unpack the Trusted Platform Module. Locate the TPM connector.
Page 35 Set up, install, and conﬁgure Attach the module to the TPM connector. Close the controller board access cover, and then install the screw.
Page 36 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 37 Set up, install, and conﬁgure Insert the wireless print server until it clicks into place. Attach the cover for the wireless print server.
Page 38: Networking
Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 39 Set up, install, and conﬁgure • If you are using a proxy server, then temporarily disable it to load the web page correctly. Access the WPS settings. For more information, see the documentation that came with your access point. Enter the eight‑digit PIN, and then save the changes. Conﬁguring Wi‑Fi Direct ®...
Page 40 Set up, install, and conﬁgure Connecting using Wi‑Fi From the mobile device, go to the settings menu. Tap Wi‑Fi, and then select the printer Wi-Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name.
Page 41: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 42: Restoring Factory Default Settings
Secure the printer Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults. Touch Restore Settings > select the settings that you want to restore > RESTORE. Start the operation. Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM)
Page 43: Print
Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 44: Printing From A Flash Drive
Print Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 45: Supported Flash Drives And File Types
Print Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Supported ﬂash drives and ﬁle types Flash drives •...
Page 46: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory or intelligent storage drive.
Page 47: Printing A Font Sample List
Print Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold. Choose Conﬁdential Print, and then enter a four‑digit PIN. Click Print. From the printer home screen, release the print job.
Page 48: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Restore Factory Defaults • • Eco‑Mode Maintenance • • Remote Operator Panel Visible Home Screen Icons • • Notiﬁcations Update Firmware • • Power Management About this Printer Print •...
Page 49: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 50 Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Disabled Enabled* Device Sounds Conﬁgure the sound settings of the printer. Mute All Sounds (Off*) Button Feedback (On*) Volume (5*) Alarm Control (Single*) Cartridge Alarm (Single*) Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account...
Page 51 Use printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password...
Page 52 Use printer menus Menu item Description E‑mail Alerts Setup Type the server IP address or host name of your secondary or backup SMTP server. E‑mail Setup Secondary SMTP Gateway E‑mail Alerts Setup Enter the server port number of your secondary or backup SMTP server.
Page 53 Use printer menus Menu item Description E‑mail Alerts Setup Specify the realm for the Kerberos 5 authentication protocol. E‑mail Setup Kerberos 5 REALM E‑mail Alerts Setup Specify the domain name for the NTLM security protocol. E‑mail Setup NTLM Domain E‑mail Alerts Setup Disable an SMTP setup error message to appear on the display.
Page 54 Use printer menus Menu item Description Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Note: Short paper refers to the size of the paper loaded. Auto‑clear* Error Prevention Set the printer to process the entire page into the memory before printing it.
Page 55 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 56 Use printer menus Menu item Description USB Conﬁguration Set the USB port to run at full speed and disable its high‑speed capabilities. USB Speed Full Auto* Tray Conﬁguration Set the printer to link the trays that have the same paper type and paper size settings.
Page 57 Use printer menus Menu item Description Supply Usage And Counters Reset the supply usage history to the factory default level. Clear Supply Usage History Supply Usage And Counters Reset the counter after installing a new maintenance kit. Reset Maintenance Counter Printer Emulations Set the printer to recognize and use the PPDS data stream.
Page 58 Use printer menus Menu item Description Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues. Off* For example, when set to On, and the duplex motor is nonfunctional, the printer performs one‑sided printing of the documents even if the job is two‑sided printing.
Page 59: Print
Use printer menus Update ﬁrmware Menu item Description Current Version Show the current ﬁrmware version installed on the printer. Check for updates now Check for ﬁrmware updates. Auto check for updates Set the printer to check for ﬁrmware updates automatically. About this Printer Menu item Description...
Page 60 Use printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper.
Page 61 Use printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 62 Use printer menus Menu item Description Pixel Boost Enable more pixels to print in clusters for clarity, to enhance images horizontally or vertically or to enhance fonts. Off* Fonts* Horizontally Vertically Both directions Toner Darkness Determine the lightness or darkness of text images. 1 to 10 (8*) Halftone Enhance the printed output to have smoother lines with sharper edges.
Page 63 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the ISD is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered. E‑mail &...
Page 64 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 65 Use printer menus Menu item Description Pitch Specify the pitch for ﬁxed or monospaced fonts. 0.08–100.00 (10.00*) Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal inch of type. Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait...
Page 66 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: Print Timeout Time appears only when Print Timeout is enabled.
Page 67: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 68: Usb Drive
Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3.00–14.17 inches (14*) 76–360 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 69 Use printer menus Menu item Description Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style...
Page 70: Network/Ports
Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Note: Wireless is available only in printers connected to a wireless network. Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display.
Page 71 Use printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network Embedded Web Server. Network Name Network Mode Infrastructure Wireless Security Mode Disabled*...
Page 72 Use printer menus Menu item Description 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard. WPA+ Note: This menu item appears only when the Wireless Security WPA2* Mode is set to 802.1x - RADIUS. WPA2 + PMF* IPv4 Enable and conﬁgure IPv4 settings in the printer. Enable DHCP Set Static IP Address IP Address...
Page 73 Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Wi‑Fi Direct Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
Page 74 Use printer menus Menu item Description Enable iBeacon Enable the iBeacon feature. Off* Bonjour Name Identify printer designation and location. Organization Name Organizational Unit Printer Location Printer's Latitude Printer's Longitude Printer's Altitude More Options Note: An asterisk (*) next to a value indicates the factory default setting. Mobile Services Management Menu item Description...
Page 75 Use printer menus Menu item Description IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address Specify the network address.
Page 76 Use printer menus Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 77 Use printer menus Menu item Description TLS Support Enable the Transport Layer Security protocol. Enable TLSv1.0 (Off) Enable TLSv1.1 (Off*) Enable TLSv1.2 (On*) SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. TLSv1.3 SSL Cipher List Specify the speciﬁc cipher string to use for TLS v1.3.
Page 78 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 79 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 80 Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 81 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 82 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 83: Security
Use printer menus Security Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 84 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 85 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 86 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 87 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Erase Temporary Data Files Menu item Description...
Page 88: Reports
Use printer menus Menu item Description Security Reset Jumper Specify user access to the printer. Enable “Guest” access* Notes: No Effect • Enable "Guest" access allows for device recovery if the admin password is lost. If this issue occurs, then contact customer support. •...
Page 89: Troubleshooting
Use printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PS Fonts Print Demo Print a page that shows the printer capabilities. Demo Page Print Directory Print the resources that are stored in the ﬂash drive or intelligent storage drive (ISD).
Page 90 Use printer menus Menu item Description Print Port and Filter Settings Enable Forms Merge to process all data that are sent to the network port. Network Port Print Port and Filter Settings Specify the network ﬁlter for all data sent to the printer. Network Filter Disabled* NULL...
Page 91: Printing The Menu Settings Page
Use printer menus Printing the Menu Settings Page From the home screen, touch Settings > Reports > Menu Settings Page.
Page 92: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 93: Viewing Reports
Maintain the printer Viewing reports From the home screen, touch Settings > Reports. Select the report that you want to view. Ordering parts and supplies To order supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
Page 94: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Remove the used toner cartridge. Unpack the new toner cartridge.
Page 95 Maintain the printer Shake the toner cartridge to redistribute the toner. Insert the new toner cartridge. Close door A.
Page 96 Maintain the printer Replacing the imaging unit Open door A. Remove the toner cartridge. Remove the used imaging unit. Unpack the new imaging unit.
Page 97 Maintain the printer Shake the imaging unit to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 98 Maintain the printer Insert the new imaging unit. Insert the toner cartridge. Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 99 Maintain the printer Remove the tray.
Page 100 Maintain the printer Remove the used pick tires. Unpack the new pick tires.
Page 101 Maintain the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 102: Cleaning Printer Parts
Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 103: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 104: Shipping The Printer
Maintain the printer • If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect them before moving the printer. • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring.
Page 105: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 107 “Fine lines are not printed “Folded or wrinkled paper”...
Page 106: Printing Problems
Troubleshoot a problem “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines” on streaks” on page 125 print missing” on page 122 page 123 page 126 Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages.
Page 107 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 108 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 109 Troubleshoot a problem Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 110 Troubleshoot a problem Action Step 1 The problem is Go to step 2. solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines printed correctly? Step 2 The problem is...
Page 111 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 112 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does gray background appear on prints? Step 3 Go to step 4.
Page 113 Troubleshoot a problem Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 114 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 115 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 116 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 4.
Page 117 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 2 Go to step 3.
Page 118 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 119 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If ther cartridge is not supported, then install a supported one. Print the document. Is the printer printing solid black pages? Step 2 Go to step 3.
Page 120 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge.
Page 121 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does toner easily rub off? Step 2 Contact your dealer.
Page 122 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 123 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 124 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical dark bands appear on prints? Step 2 Go to step 3.
Page 125 Troubleshoot a problem Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 126 Troubleshoot a problem Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 127 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Take note of the distance, and then Using the Print Quality Test Pages, check if the distance between contact your dealer.
Page 128 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact your dealer.
Page 129 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 130 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 131 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. From the home screen, touch Settings > Print > Quality > Print Resolution. Set the resolution to 600 dpi. Print the document. Is the printer printing slow? Step 5 Go to step 6.
Page 132: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 133: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 134: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 135 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 136 Troubleshoot a problem Jam locations Multipurpose feeder Trays Door A Duplex unit Door B...
Page 137 Troubleshoot a problem Paper jam in door A Open door A. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 138 Troubleshoot a problem Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 139 Troubleshoot a problem Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Paper jam in door B Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 140 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door B.
Page 141 Troubleshoot a problem Paper jam in the duplex unit Remove the tray. Push the duplex unit latch to open the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 142 Troubleshoot a problem Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 143: Network Connection Problems
Troubleshoot a problem Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Reload paper, and then adjust the paper guide. Network connection problems Cannot open Embedded Web Server Action Step 1...
Page 144 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Make sure that the printer IP address is correct. Notes: • View the IP address on the home screen. • An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 145 Troubleshoot a problem Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved. Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 146: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 147: Issues With Supplies
Troubleshoot a problem Not enough free space in ﬂash memory for resources Contact your dealer. Issues with supplies Replace cartridge, printer region mismatch Install the correct toner cartridge. Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Page 148 Troubleshoot a problem Action Step 2 Contact your dealer. The problem is solved. Make sure that paper type is set to Envelope. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Send the print job. Does the envelope seal when printing? Collated printing does not work Action...
Page 149 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the paper size and paper type to match the paper loaded in the linked trays.
Page 150: Contacting Your Dealer
Troubleshoot a problem Action Step 3 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 151: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 152 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 153 Notices Lithium‑ion rechargeable battery This product may contain a coin-cell, lithium-ion rechargeable battery, which should only be removed by a trained technician. Crossed-out wheelie bin means the product should not be discarded as unsorted waste but must be sent to separate collection facilities for recovery and recycling. In the event the battery is removed, do not dispose of the battery in your household waste.
Page 154 The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 155 Notices Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH Maximum wet-bulb temperature : 22.8°C (73°F) Non-condensing environment Printer / cartridge / imaging unit long- 15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH term storage Maximum wet-bulb temperature...
Page 156 Notices The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 157 Notices Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020 Per Commission Regulation (EU) 2019/2015 and (EU) 2019/2020, the light source contained within this product or its component is intended to be used for Image Capture or Image Projection only, and is not intended for use in other applications.
Page 158 Notices Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Page 159 Notices EU and other countries statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both bands.
Page 160 Notices เครื ่ อ งวิ ท ยุ ค มนาคมนี ้ ม ี ร ะดั บ การแผ ค ลื ่ น แม เ หล็ ก ไฟฟ า สอดคล อ งตามมาตรฐาน ความปลอดภั ย ต อ สุ ข ภาพของมนุ ษ ย จ ากการใช เ ครื ่ อ งวิ ท ยุ ค มนาคมที ่ ค ณะกรรมการกิ จ การ โทรคมนาคมแห...
Page 161 Notices Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 162 Notices United Kingdom (UK) conformity This product is in conformity with the protection requirements of the Electromagnetic Compatibility Regulations 2016, the Electrical Equipment (Safety) Regulations 2016, the Ecodesign for Energy-Related Products and Energy Information (Amendment) (EU Exit) Regulations 2019, and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012.
Page 163: Index
Index Index computer environmental settings 103 connecting to the printer 40 erasing adding contact groups 18 conﬁdential documents do not printer memory 41 adding contacts 18 print 128 erasing intelligent storage adding hardware options conﬁdential print jobs drive 41 print driver 25 conﬁguring 45 erasing printer memory 42 adding internal options...
Page 164 Index imaging unit Update Firmware 59 ordering 93 USB 82 MarkNet N8450 Wireless Print replacing 96 Visible Home Screen Icons 58 Server 36 importing a conﬁguration ﬁle Wireless 70 menu using the Embedded Web Wi‑Fi Direct 73 802.1x 79 Server 24 Menu Settings Page About this Printer 59 incorrect margins 113...
Page 165 Index locating 135 print quality troubleshooting printing a font sample list 47 paper sizes, supported 12 vertical dark lines or printing a network setup paper types, supported 14 streaks 125 page 40 paper weights, supported 15 print troubleshooting printing from a computer 43 parts of the printer 8 collated printing does not printing problem...
Page 166 Index statement of volatility 42 job prints on the wrong Wi‑Fi Protected Setup storing paper 11 paper 129 wireless network 38 storing print jobs 45 paper frequently jams 149 wrinkled paper 110 supplies tray linking does not work 148 conserving 103 troubleshooting, print quality supplies status vertical dark lines or...

Sharp MX-B468P User Manual

Safety Information

Learn about the Printer

Set Up, Install, and Configure

Secure the Printer

Print

Use Printer Menus

Maintain the Printer

Troubleshoot a Problem

Notices

Index

Quick Links

Related Manuals for Sharp MX-B468P

Summary of Contents for Sharp MX-B468P

Table of Contents