Dell P76G001 Service Manual
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Dell P76G001 Service Manual

Dell P76G001 Service Manual

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Inspiron 14 3000
Service Manual
Computer Model: Inspiron 14-3462
Regulatory Model: P76G
Regulatory Type: P76G001

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Summary of Contents for Dell P76G001

  • Page 1 Inspiron 14 3000 Service Manual Computer Model: Inspiron 14-3462 Regulatory Model: P76G Regulatory Type: P76G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions .................11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the battery...........15 ....................15 Procedure Replacing the battery........... 16 ....................16 Procedure Removing the optical drive........... 17 ....................
  • Page 4 Replacing the keyboard..........24 ....................24 Procedure ..................24 Post-requisites Removing the base cover..........25 ................... 25 Prerequisites ....................25 Procedure Replacing the base cover..........30 ....................30 Procedure ..................32 Post-requisites Removing the memory module........33 ................... 33 Prerequisites ....................33 Procedure Replacing the memory module........35 ....................
  • Page 5 Replacing the wireless card......... 43 ....................43 Procedure ..................44 Post-requisites Removing the I/O board..........45 ................... 45 Prerequisites ....................45 Procedure Replacing the I/O board..........47 ....................47 Procedure ..................47 Post-requisites Removing the coin-cell battery........48 ................... 48 Prerequisites ....................
  • Page 6 Replacing the heat sink..........56 ....................56 Procedure ..................56 Post-requisites Removing the power-button board......57 ................... 57 Prerequisites ....................57 Procedure Replacing the power-button board......59 ....................59 Procedure ..................59 Post-requisites Removing the display assembly........60 ................... 60 Prerequisites ....................60 Procedure Replacing the display assembly........63 ....................
  • Page 7 Replacing the display panel.......... 70 ....................70 Procedure ..................70 Post-requisites Removing the camera...........71 .................... 71 Prerequisites ....................71 Procedure Replacing the camera..........73 ....................73 Procedure ..................73 Post-requisites Removing the display hinges........74 ................... 74 Prerequisites ....................74 Procedure Replacing the display hinges........
  • Page 8 Replacing the system board.........86 ....................86 Procedure ..................87 Post-requisites Removing the touch pad..........88 ................... 88 Prerequisites ....................88 Procedure Replacing the touch pad..........92 ....................92 Procedure ..................92 Post-requisites Removing the power-adapter port.......94 ................... 94 Prerequisites ....................94 Procedure Replacing the power-adapter port.......
  • Page 9 Removing the palm rest..........100 ..................100 Prerequisites ....................101 Procedure Replacing the palm rest..........102 ....................102 Procedure ..................102 Post-requisites Diagnostics..............103 Getting help and contacting Dell........ 105 ................105 Self-help resources ..................105 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2.5x8 assembly Base cover Palm-rest M2x5 assembly Base cover Palm-rest M2x2 assembly Display hinges Display back- M2.5x2.5 cover and antenna assembly Display panel Display-back M2x3 cover and...
  • Page 13 Component Secured to Screw type Quantity Screw image Power-button Palm-rest M2x2 board assembly System board Palm-rest M2x3 assembly Touch-pad Palm-rest M2x3 board assembly Touch-pad Palm-rest M2x3 bracket assembly Wireless-card System board M2x3 bracket...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Turn the computer over and slide the battery latch to the unlock position. You can hear a click sound when the battery is unlocked.

  • Page 16: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the battery into the slots on the battery bay and snap the battery...

  • Page 17: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure Remove the screw (M2x5) that secures the optical-drive assembly to the base cover.
  • Page 18 Slide and remove the optical-drive assembly out of the optical-drive bay. Remove the screw (M2x3) that secures the optical-drive bracket to the optical drive.
  • Page 19 Remove the optical-drive bracket. Pull the optical-drive bezel carefully to remove it from the optical drive.

  • Page 20: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.

  • Page 21: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Procedure Using a plastic scribe, gently release the tabs that secure the keyboard to the palm-rest assembly.
  • Page 22 Turn the keyboard over, and place it on the palm-rest assembly. Open the latch, and disconnect the keyboard cable from the system board.
  • Page 23 Lift the keyboard off the palm-rest assembly.

  • Page 24: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If you are installing a new keyboard, fold the cables the same way they are folded on the old keyboard.

  • Page 25: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 26 Remove the three screws (M2x2) that secure the base cover to the palm-rest assembly. Turn the computer over, and open the display. Remove the three screws (M2x5) that secure the base cover to the palm-rest assembly.
  • Page 27 Open the latch, and disconnect the optical-drive cable from the system board. Close the display, and turn the computer over. Using a plastic scribe, pry the base cover off the palm-rest assembly.
  • Page 28 10 Lift the base cover off the palm-rest assembly.
  • Page 29 Release the optical-drive interposer from the tabs, and remove it from the base cover.

  • Page 30: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the optical-drive interposer into the tabs on the base cover and snap it into place.
  • Page 31 Place the base cover on the palm-rest assembly and route the optical-drive cable through the slot on the palm-rest assembly. Slide the tabs on the base cover into the slots on the palm-rest assembly, and snap the base cover into place. Slide the optical-drive cable into the connector on the system board and press down the latch to secure the cable.

  • Page 32: Post-Requisites

    Post-requisites Replace the keyboard. Replace the optical drive. Replace the battery.

  • Page 33: Removing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 34 Remove the memory module from the memory-module slot.

  • Page 35: Replacing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 36: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Replace the base cover.

  • Page 37: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 38 Lift the hard-drive assembly along with its cable off the palm-rest assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard- drive assembly. Lift the hard-drive assembly off the hard-drive bracket.
  • Page 39 Disconnect the interposer from the hard drive.

  • Page 40: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Connect the interposer to the hard drive.

  • Page 41: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 42 Slide and remove the wireless card from the wireless-card slot.

  • Page 43: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 44: Post-Requisites

    Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the system board. Post-requisites Replace the base cover. Replace the keyboard. Replace the optical drive. Replace the battery.

  • Page 45: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 46 Lift the I/O board off the palm-rest assembly.

  • Page 47: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm-rest assembly and snap the I/O board into place.

  • Page 48: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 50: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.

  • Page 51: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 52 Lift the speakers, along with the speaker cable, off the palm-rest assembly.

  • Page 53: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the speakers on the palm-rest assembly. Adhere the tapes that secure the speakers to the palm-rest assembly.

  • Page 54: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 55 Lift the heat sink off the system board.

  • Page 56: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 57: Removing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 58 Release the power-button board from the tab, and lift it along with the cable off the palm-rest assembly.

  • Page 59: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the power-button board under the tab on the palm-rest assembly. Using the alignment post, place the power-button board on the palm-rest assembly.

  • Page 60: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 61 Note the antenna-cable routing, and remove the antenna cable from the routing guides on the palm-rest assembly. Turn the computer over and open the display at an angle of 90 degrees. Turn the computer over and place it on the edge of the table in a position that allows access to the screws on the display hinges.
  • Page 62 Carefully lift the display assembly from the palm-rest assembly. Carefully place the display assembly on a clean and flat surface.

  • Page 63: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly at the edge of the table. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges.

  • Page 64: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 65 Remove the display bezel off the display back-cover and antenna assembly.

  • Page 66: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

  • Page 67: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 68 Lift the display panel gently, and turn it over. Peel the tape that secures the display cable to the display back-cover and antenna assembly. Lift the latch, and disconnect the display cable from the display panel.
  • Page 69 Lift the display panel away from the display back-cover and antenna assembly.

  • Page 70: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the display cable to the display-panel connector on the display panel. Close the latch, and adhere the tape that secures the display cable to the display back-cover and antenna assembly.

  • Page 71: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 72 Disconnect the camera cable from the camera module.

  • Page 73: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the camera cable to the camera module. Using the alignment post, place the camera on the display back-cover and antenna assembly.

  • Page 74: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 75 Lift the right display hinge off the display back-cover and antenna assembly.

  • Page 76: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 77: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 78 Lift the left display hinge off the display back-cover and antenna assembly. Note the display cable routing, and remove the display cable from the routing guides on the display back-cover and antenna assembly.
  • Page 79 Remove the display cable off the display back-cover and antenna assembly.

  • Page 80: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Route the display cable through the routing guides on the display back-cover and antenna assembly.

  • Page 81: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 82 Open the latch, and disconnect the display cable from the system board. Open the latch, and disconnect the hard-drive cable from the system board. Open the latch, and disconnect the I/O-board cable from the system board. Disconnect the speaker cable from the system board.
  • Page 83 Open the latch, and disconnect the touch-pad cable from the system board. Remove the screw (M2x3) that secures the system board to the palm-rest assembly.
  • Page 84 Gently release the ports on the system board from the slots and carefully turn the system board over. 10 Peel the tape that secures the power-adapter port cable to the system board. Disconnect the power-adapter port cable from the system board.
  • Page 85 Lift the system board off the palm-rest assembly.

  • Page 86: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 87: Post-Requisites

    Slide the power-button board cable into the connector on the system board, and close the latch. Post-requisites Replace the heat sink. Replace the memory module. Replace the wireless card. Replace the base cover. Replace the keyboard. Replace the optical drive. Replace the battery.

  • Page 88: Removing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 89 Lift the transparent film on the palm-rest assembly. Peel the tapes that secure the touch-pad board to the palm-rest assembly. Remove the screw (M2x3) that secures the touch-pad bracket to the palm-rest assembly.
  • Page 90 Release the touch-pad bracket from the tab, and lift it at an angle. Remove the six screws (M2x3) that secure the touch-pad board to the palm- rest assembly. Lift the touch-pad board off the palm-rest assembly.
  • Page 91 Lift the touch pad off the palm-rest assembly.

  • Page 92: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide and replace the touch pad into its slot on the palm-rest assembly. Align the screw holes on the touch-pad board with the screw holes on the palm- rest assembly.
  • Page 93 Replace the keyboard. 10 Replace the optical drive. Replace the battery.

  • Page 94: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.
  • Page 95 Lift the power-adapter port along with its cable off the palm-rest assembly.

  • Page 96: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 97: Removing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.

  • Page 99: Procedure

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover on a flat surface. Post-requisites Replace the camera.

  • Page 100: Removing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the battery. Remove the optical drive.

  • Page 101: Procedure

    Procedure After performing the steps in prerequisites, we are left with the palm rest.

  • Page 102: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites Replace the power-adapter port.

  • Page 103: Diagnostics

    Diagnostics Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
  • Page 104 Light pattern Problem description Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use. •...

  • Page 105: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...
  • Page 106 NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

This manual is also suitable for:

Inspiron 14-3462Inspiron 14 3000 seriesP76g

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