Network Issues; Contact Philips - Philips 6500 Series User Manual

Network issues

You want to establish a wireless
connection between your TV and home
network:
Refer to Connect your TV > Connect to a
network and the Internet > Wi-Fi
integrated (Page 60) for instructions on how
to connect your TV wirelessly to your home
network.
Smart TV does not work:
Check that the router is properly connected
to the TV, and that your router has open
access to the Internet. If your router has a
firewall or security settings, make sure that it
allows Smart TV data to pass through -
check your router documentation for details.
Internet access via Smart TV is slow:
• Try to improve the signal quality
between the router and TV if you are
accessing the Internet wirelessly. Refer
to the router's documentation for
details.
• Always use a fast broadband wherever
possible.
•
Update your TV with the latest
software to ensure browsing speed is
optimal.
Your network is slow:
If you are accessing your PC wirelessly, refer
to the router's documentation to improve
the signal quality between the router and
TV.
Wireless network is distorted or not
found:
• Make sure that the wireless network is
not disturbed by microwave ovens,
DECT phones, or other neighboring
Wi-Fi devices.
• If the wireless network is not working,
try a wired network connection.
• Make sure that the firewalls in your
network allow access to the TV
wireless connection.

Contact Philips

Warning: Do not attempt to repair the TV
yourself. This may cause severe injury,
irreparable damage to your TV or void
your warranty.
If are not able to resolve your problem, refer
to the frequently asked questions (FAQs) for
this TV at www.philips.com/support. You
can also consult and contribute to the Philips
TV community at
www.supportforum.philips.com.
If you wish to speak with or email a Philips
representative, contact the Philips Consumer
Care in your country. You can find the
contact details in the leaflet accompanying
this TV or at www.philips.com/support.
Take note of your TV model and serial
number before you contact Philips. These
numbers are printed on the back of the TV
and on the packaging.
EN 65