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Siemens HiPath 3000 User Manual

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HiPath 3000
HiPath Xpressions Compact
Version 2.0
User Manual

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Summary of Contents for Siemens HiPath 3000

  • Page 1 HiPath 3000 HiPath Xpressions Compact Version 2.0 User Manual...
  • Page 2 This device has been manufactured in accordance with our certi- fied environmental management system (ISO 14001). This pro- cess ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste pro- duction.

  • Page 3: Table Of Contents

    XPR100usTOC.fm Nur für den internen Gebrauch Table of Contents Table of Contents 1 Introduction ............1-1 1.1 Target Group .
  • Page 4 XPR100usTOC.fm Table of Contents Nur für den internen Gebrauch 4.2.1.1 Setting up a Mailbox ..........4-3 4.2.1.2 Deleting a Mailbox .
  • Page 5 XPR100usLOF.fm Nur für den internen Gebrauch List of Figures List of Figures Figure 3-1 Mailbox Functions ......... . . 3-3 Figure 3-2 Arrangement of Messages in the Input and Storage Areas .
  • Page 6 XPR100usLOF.fm List of Figures Nur für den internen Gebrauch HiPath Xpressions Compact V2.0...
  • Page 7 XPR100usLOT.fm Nur für den internen Gebrauch List of Tables List of Tables Table 2-1 Mailbox Classes and their Function Ranges ..... . . 2-2 Table 2-2 Caller Control Options for Announcement Playback .
  • Page 8 XPR100usLOT.fm List of Tables Nur für den internen Gebrauch HiPath Xpressions Compact V2.0...

  • Page 9: Introduction

    Version 1.0. Also available is the Xpressions interface, where control of the functions with the keypad has been adapted to the Xpressions V3.0 interface (identical keys for identical functions) Support of the multi-customer capability of a HiPath 3000 (e.g., in shared offices with one ● telephone system) Maximum message length of 3, 8, or 20 minutes per voice mailbox, depending on the mail- ●...

  • Page 10: User Interfaces For Hipath Xpressions Compact

    * Only with DTMF (touch-tone) ** HiPath 3000 Version 4.2 and higher (corresponding operation license required). User Interfaces for HiPath Xpressions Compact HiPath Xpressions Compact offers two different user interfaces. The first is the standard Xpressions Compact Interface which was available in Version 1.0.

  • Page 11: Signalization Of Incoming Messages

    Signalization of Incoming Messages A new message is automatically indicated with the message waiting lamp (Message Waiting Indicator)* of the corresponding HiPath 3000 extension. For telephones without MWI-LED, users hear a special dial tone*. The signalization is set upon receipt of the first message and is automatically deleted after the last message has been heard.
  • Page 12 XPR100us01.fm Introduction Nur für den internen Gebrauch Signalization of Incoming Messages HiPath Xpressions Compact...

  • Page 13: General Information On Mailboxes

    Mailbox Class 14 (auto-attendant mailbox with distribution lists) ● Mailbox Class 15 (preferred auto-attendant mailbox with distribution lists and broadcast) ● Mailbox Class 16 (preferred group mailbox) ● Individual configuration of mailbox features (set up only with HiPath 3000 Manager) ● User Manual...

  • Page 14: Table 2-1 Mailbox Classes And Their Function Ranges

    XPR100us02.fm General Information on Mailboxes Nur für den internen Gebrauch Mailbox Classes Note: > You can determine which options are included by accessing your mailbox. All availa- ble functions are announced via internal system messages. Mailbox Class 9 10 11 12 13 14 15 16 Functions Play / delete messages Save messages...

  • Page 15: Functions Available To Callers

    XPR100us02.fm General Information on Mailboxes Nur für den internen Gebrauch Functions Available to Callers Functions Available to Callers The Voicemail system provides callers with the following functions: The classic dialing of a mailbox ● Most callers reach the mailbox when the person being called is away from his or her desk (rerouting for "overflow") or because the person being called is already on the phone (re- routing when "busy").

  • Page 16: Information Mailboxes

    When the end of the announcement has been reached, the information mailbox can automati- cally end the call (configuration via HiPath 3000 Manager). HiPath Xpressions Compact V2.0...

  • Page 17: Switchboard / Auto-Attendant Mailbox

    All switchboard / auto-attendant mailboxes additionally offer the following features: A greeting length of eight minutes ● If the caller does not react, the greeting message will be repeated automatically (configu- rable via HiPath 3000 Manager and corresponds to the number of repetitions for help an- nouncements). Note: >...

  • Page 18: Group Mailbox

    XPR100us02.fm General Information on Mailboxes Nur für den internen Gebrauch Group Mailbox Transferring calls to internal extensions ● If the caller dials a known extension number during the mailbox greeting, he or she will be transferred directly to the extension. Note: >...

  • Page 19: Distribution Of Voice Messages According To Distribution Lists

    Distribution of Voice Messages According to Distribution Lists Entitled mailbox users can send voice messages to other mailboxes in distribution lists. Up to 20 such lists can be set up system-wide via HiPath 3000 Manager. Each list may include up to 20 entries.
  • Page 20 XPR100us02.fm General Information on Mailboxes Nur für den internen Gebrauch Order of Message Inquiry HiPath Xpressions Compact V2.0...

  • Page 21: Mailbox Use And Operation

    XPR100us03.fm Nur für den internen Gebrauch Mailbox Use and Operation HiPath Xpressions Compact User Interfaces Mailbox Use and Operation HiPath Xpressions Compact User Interfaces HiPath Xpressions Compact offers users two different user interfaces: the standard Xpressions Compact interface which was available in Version 1.0, and ●...

  • Page 22: Navigating Through The Mailbox

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Navigating through the Mailbox Note: > Immediately after setting up the mailbox, the default code number is usually “1234”. If you cannot gain access with this default code number, contact your system admi- nistration.
  • Page 23 XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Navigating through the Mailbox A call is placed to the HiPath Xpressions Compact - number from the mailbox owner’s extension. Enter code number (mailbox status message) 1 / 72 Query messages / manage messages 3 / 2 1 / # 3 / 2...

  • Page 24: Individual Mailbox Functions

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions Individual Mailbox Functions 3.4.1 Querying Mailbox Messages Each mailbox is equipped with an area allocated for messages received (input area) and an area for stored messages (storage area). Exception: The basic/information mailbox only inclu- des an input area and is incapable of storing messages.
  • Page 25 XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions Characteristics of the storage area: Only a limited number of messages can be saved (the capacity is set by the system admi- ● nistration). Messages in the storage area are played back as a never-ending loop (see Figure 3-2).

  • Page 26: Table 3-1 Possible Mailbox Functions (Depending On Mailbox Class)

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions Function Possi- (STD) (XP) ble in Stora- ge Area Next message: After all the messages in the input area have been played back, the next function is made available. In the storage area, you always skip to the next message (never-ending loop).

  • Page 27: Recording And Selecting Greetings

    In addition to recording greetings with the telephone handset, HiPath Xpressions Compact also supports the use of professionally recorded greetings. Professionally recorded greetings are especially recommendable for company greetings. Note: > The input of professionally recorded greetings occurs via HiPath 3000 Manager CE. Please see your system administration about this. User Manual...

  • Page 28: Recording A Private Message

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions After accessing the function, the mailbox owner has the following options: Function (STD) (XP) Select the next greeting (only if more than one greeting exists and the ma- nual greeting control is being used) Repeat the selected greeting.

  • Page 29: Setting Control Parameters For Greetings

    The type of greeting control must be selected accordingly. The following control types are available: Day / night control dependent on the current setting of the HiPath 3000 (Greeting 1 = day greeting, greeting 2 = night greeting) Greeting selection depending on the type of call Forwarded calls internal line free -->...

  • Page 30: Activating And Deactivating Message Recording

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions 3.4.5 Activating and Deactivating Message Recording The mailbox owner decides whether or not callers can leave messages. Function (STD) (XP) Announce status Change status (activate/deactivate message recording) Table 3-6 Activating and Deactivating Message Recording Note:...

  • Page 31: Notification Call

    Upon receiving a notification call, the user enters his or her code number and can listen to the new message immediately. With HiPath 3000 Manager, the notification call function can be set to notify users of every in- coming message, or only messages which have been classified as urgent.

  • Page 32: Substitute Function

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions Note: > There is no confirmation of receipt for notification via pager* or SMS*. It thus cannot be determined if such a notification has reached its recipient. *Only DTMF-based services are supported.

  • Page 33: Selecting And Entering The Substitute's Extension Number

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions Note: > The substitute’s telephone number must be entered and possibly selected before call forwarding can be activated. Function (STD) (XP) Announce substitute status Change status (activate or deactivate) Table 3-11 Activating/Deactivating the Substitute Function 3.4.9.2...

  • Page 34: Setting Up Auto-Attendant Speed-Dialing Destination Numbers

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions 3.4.10 Setting Up Auto-Attendant Speed-Dialing Destination Numbers If a caller selects a speed-dialing destination number which has not been set up, the call is handled as follows: The call is forwarded to a mailbox-specific number The call is forwarded to a mailbox-specific operator The call is forwarded to a system-wide operator...

  • Page 35: Changing A User Name

    XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions Function (STD) (XP) Announce current language Select any one of the available languages Table 3-14 System Messages Language 3.4.12 Changing a User Name The user name is used as a label for internal functions such as the transmission of messages. If no user name has been recorded, the corresponding mailbox number is announced instead.
  • Page 36 XPR100us03.fm Mailbox Use and Operation Nur für den internen Gebrauch Individual Mailbox Functions 3-16 HiPath Xpressions Compact V2.0...

  • Page 37: Administering Mailboxes With The Super-User Function

    Basic administration of HiPath Xpressions Compact is possible with the super-user function, the full administration of all mailbox parameters is only possible with the HiPath 3000 Manager! The online program offers a description of administration with HiPath 3000 Manager C/E.

  • Page 38: Mailbox Administration

    XPR100us04.fm Administering Mailboxes with the Super-User Function Nur für den internen Gebrauch Accessing the Super-User Function After accessing the super-user function and entering the valid code number, the number of exi- sting mailboxes and remaining memory capacity are announced (see Section 4.2.1, “Mailbox Administration”).

  • Page 39: Setting Up A Mailbox

    The owner must therefore be in- formed this his or her mailbox has been set up. The HiPath 3000 Manager enables the individual configuration of all features for a new mailbox.

  • Page 40: Deleting A Mailbox

    XPR100us04.fm Administering Mailboxes with the Super-User Function Nur für den internen Gebrauch Accessing the Super-User Function 4.2.1.2 Deleting a Mailbox After the system administrator has accessed the super-user function and entered the valid code number, he or she can delete a mailbox permanently by pressing 6 (see Figure 4-1). The administrator is guided through the corresponding procedure via appropriate system an- nouncements.

  • Page 41: Changing The Code Number For The Super-User Function

    XPR100us04.fm Administering Mailboxes with the Super-User Function Nur für den internen Gebrauch Accessing the Super-User Function 4.2.2 Changing the Code Number for the Super-User Function The super-user function is protected against unauthorized access by a code number. After the system administrator has accessed the super-user function and entered the valid code number, the code number can be changed if necessary.
  • Page 42 XPR100us04.fm Administering Mailboxes with the Super-User Function Nur für den internen Gebrauch Accessing the Super-User Function HiPath Xpressions Compact V2.0...
  • Page 43 XPR100usIX.fm Nur für den internen Gebrauch Index Index Access another mailbox 3-6 Information mailbox 2-1 Activating the personal assistant 3-12 Input range 3-4 Auto-attendant mailbox with distribution lists Language selection "Normal" mailbox owner 3-14 Basic mailbox 2-1 Log file 4-1 Caller’s number 3-4 Mailbox Changing a user name 3-15...
  • Page 44 XPR100usIX.fm Index Nur für den internen Gebrauch Mailbox classes and their function ranges 2-2 Private message 3-4 Mailbox password 3-2 Message Query status 4-4 Delete message 3-6 Querying mailbox messages 3-4 Fast forward 3-6 Forward message 3-6 Next message 3-6 Record and send a new message 3-6 Previous message 3-6 Recording a private message 3-8...
  • Page 45 XPR100usIX.fm Index Nur für den internen Gebrauch Urgent message 3-4 User instruction language 3-14 User instruction messages 3-14 User name Changing a user name 3-15 Voice announcements 4-1 User Manual...

  • Page 46: Index

    XPR100usIX.fm Index Nur für den internen Gebrauch HiPath Xpressions Compact V2.0...
  • Page 47 © Siemens AG 2003 Information and Communication Networks Hofmannstr. 51 • D-81359 Munich Ref. No.: A31003-S2520-B100-2-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

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