Appendix; Frequently Asked Questions - Sharp Zaurus SL-5500 Software Manual

18 APPENDIX

APPENDIX

Frequently Asked Questions

How does the synchronization work?
During a synchronization, Intellisync compares records in your device to records in
your PC application, and makes whatever changes are necessary in each system to
ensure that they both contain the same information.
If a record has been added to one system and not the other, that record is added to
the incomplete system. If a record has been deleted from one system and not the
other, Intellisync deletes the record from the other system. If a record has been
edited in one system and not the other, Intellisync edits the record in the other
system. Intellisync knows how records have changed since the last synchronization
because a "history file" is used in comparing records.
Why isn't data being transferred when I run synchronization?
Sometimes synchronization will fail because data in your PC application is
corrupted. One thing you can do to find out if this is the problem is to create a new
file in your PC application and run another synchronization using that file. If the
operation succeeds, your PC application data is probably corrupted. If this is the
case, you might be able to restore the data from a backup file for your application.
For information about an additional way in which you might be able to restore
corrupted data, refer to Re-synchronization in the On-line Help.
After I ran a synchronization, some of the data in my application was
shortened.
When data is transferred between fields in your device and your PC application, data
may be shortened in the target field if the source data is too lengthy to be
accommodated.
If you edit the shortened data, the original data in the other system is shortened
during the next synchronization. If you want to edit shortened data, there is a
workaround—as follows:
Any time you edit shortened data, you should also go in and edit the corresponding
record in the other system. (It can be the same change you made in the shortened
record, or a trivial edit of no consequence. The important thing is that a change is
registered in that record). Make sure the Notify Conflict Resolution setting is
selected. Then, during the next synchronization, when the Conflict Resolution dialog
box is displayed for that record, select Ignore. This will prevent the shortened data
from overwriting the data in your other system.